Deck 16: Outlook Lesson 1: Outlook Basics and E-Mail

Question 1

Outlook organizes messages by subject in the message list; you can read the entire message in the Reading Pane.

Answer 1

True

Question 2

The Contacts list option called By Company groups contacts according to country or region.

Answer 2

False

Question 3

You can hide, show, or customize options in any section of Outlook.

Answer 3

True

Question 4

If you fill in someone's name in the Cc box, that person's name will not be visible to the other recipients when they open the message.

Question 5

The ____ is located on the left side of the Outlook window and provides centralized navigation to all parts of Outlook.

A) Ribbon
B) Quick Access Toolbar
C) Contacts list
D) Navigation Pane

Question 6

The Navigation Pane gives you access to all parts of Outlook.

Question 7

Outlook is a desktop ____ manager that helps you organize information, communicate with others, and manage your time efficiently.

A) e-mail
B) calendar
C) to-do
D) information

Question 8

You can create a sign-post to add to the end of each of your messages.

Question 9

The book mentions that spam, electronic junk mail, is estimated to be 80 percent of all e-mail.

Question 10

You can press the F6 key to send and receive messages.

Question 11

You can save a message as a document or HTML (Web page) file by clicking File on the menu bar and then Save As .

Question 12

Outlook creates Address Book information automatically when you add a new contact with an e-mail address to your Contacts list.

Question 13

You can use a contact group to send an e-mail message to everyone within a group.

Question 14

You can grab information from an e-mail message and add it to Outlook Contacts by ____ the sender's e-mail address on the From line.

A) double-clicking
B) dragging
C) left-clicking
D) right-clicking

Question 15

To print your Contacts list in the current view, on the Ribbon, click the File tab and then in Backstage view, click Print.

Question 16

When you click the Contacts view button in the Navigation Pane, ____ is the default view in the Contacts Pane.

A) Business Card
B) Address Card
C) Detailed Address Card
D) Phone List

Question 17

The Insert tab contains advanced options for customizing contact information.

Question 18

Outlook is a desktop calendar system that helps you organize information, communicate with others, and manage your time efficiently.

Question 19

In Outlook, the Ribbon places the basic commands you use the most on the Home, Send/Receive, Folder, View, and ____ tabs.

A) Contact tab
B) Insert tab
C) Developer tab
D) Add-Ins

Question 20

In addition to viewing the information supplied by a contact, you can connect to them through the Outlook Social Communicator (OSC). You can use the OSC to view your communication history with them.

Question 21

Case OL 1-1 Seth is learning how to use the Address Book in Outlook. In order to get the Select Names window, Seth first clicked the New E-mail button, followed by the ____.

A) To button
B) From button
C) Cc box
D) Insert button

Question 22

Case OL 1-2 Selena has made it her goal to become more familiar with the Ribbon at the top of the Contact Window. The Ribbon is organized into four tabs which she is now exploring. Selena wants to insert an illustration into the Notes section of the Contact window. She will choose the ____ tab.

A) Format Text
B) Insert
C) Contact
D) Developer

Question 23

FIGURE OL 1-1 To access the dialog box in Figure OL 1-1 above, you would start at the Ribbon, then on the ____ tab, in the New group, click the New Folder button.

A) Folder
B) View
C) Send/Receive
D) Home

Question 24

E-mail can be sent from many devices including ____.

A) computers
B) pocket PCs
C) smartphones such as Blackberries
D) all of the above

Question 25

If the Navigation Pane is not visible, on the Ribbon, click the ____________________ tab, click the arrow next to the Navigation Pane button in the Layout group, and then click Normal.

Question 26

To open the Address Book while creating a new e-mail message, click the ____ button in the Message window.

A) Send
B) Date
C) To
D) From

Question 27

To add the Bcc field to a Message window, on the Ribbon, click the ____ tab, and then click the Bcc button in the Show Fields group.

A) Options
B) Message
C) Insert
D) Format Text

Question 28

To open an e-mail message, double-click the ____ in the Inbox.

A) message
B) tab
C) Ribbon
D) mailbox icon

Question 29

FIGURE OL 1-1 Referring to Figure OL 1-1 above, in the Folder contains box, you can ____.

A) type your own option
B) choose from a list of predetermined options
C) both a. and b.
D) neither a. nor b.

Question 30

E-mail addresses are composed of a user name, then the @ symbol, your domain name and a(n) ____ at the very end.

A) extension such as .gov
B) file name
C) security code
D) icon

Question 31

If you want to send e-mail messages to the same group of people several times, you can save time by creating a ____.

A) distribution set
B) contact group
C) spam filter
D) macro list

Question 32

To expand the search into other folders, after you perform the first search, on the Search Tools' ____ tab, in the Scope group, click the Current Folder button, or click Try searching again in All Mail Items in the message list.

A) Help
B) Keyword
C) Search
D) Advanced

Question 33

To display the Address Book, make sure the ____ is open.

A) Mail toolbar
B) Mail taskbar
C) Mail Pane
D) Mail Wizard

Question 34

Case OL 1-2 Selena has made it her goal to become more familiar with the Ribbon at the top of the Contact Window. The Ribbon is organized into four tabs which she is now exploring. In order to modify the font layout and style attributes of the contact information, Selena will choose the ____ tab.

A) Format Text
B) Insert
C) Developer
D) Contact

Question 35

FIGURE OL 1-1 Referring to Figure OL 1-1 above, in the Name box, type the ____.

A) name of the folder you want to create
B) your name
C) the location where you want the folder stored
D) the name of the file you are moving

Question 36

When saving an e-mail message, by default, the file name is the ____ and the default file type is an Outlook message format.

A) message's subject line
B) sender's name
C) message's first sentence
D) message's last sentence

Question 37

You can modify the basic formatting features of your message, such as the font, size, color, and text alignment. On the ____ tab, click the attribute you want to change in the Basic Text group.

A) Options
B) Format Text
C) Message
D) Insert

Question 38

To attach another e-mail message to a message, on the Ribbon, in the ____ group, click the Attach Item button.

A) Include
B) Names
C) Basic Text
D) Options

Question 39

You can create a ____ to add to the end of your messages, which adds a professional or unique look and feel to your messages.

A) signature
B) sign-post
C) file folder
D) heading

Question 40

Case OL 1-1 Seth is learning how to use the Address Book in Outlook. When Seth selected the recipient's name and then the To button, the recipient's name appeared in the To box. He should then click OK and ____.

A) manually close the Select Names Window and open the New Message window
B) the New Message window reappears automatically
C) then click cancel and manually type in the name in your e-mail message
D) none of the above

Question 41

To update information about a contact, double-click the contact's name in the Contacts list. Make your changes and then, on the ____________________ tab, in the Actions group, click the Save & Close button.

Question 43

Please briefly describe the following folders and write a brief scenario where you use all four of the folders when working on a project with a friend: Inbox, Outbox, Drafts, and Sent Items.

Question 44

By default, Outlook groups messages with the same subject into a single folder, known as a(n) ____________________.

Question 45

You can create a custom ____________________ that combines one or more actions, such as categorizing a message and then moving it to a particular folder.

Question 46

To reply to the sender in an open message, on the Message tab, in the Respond group, click the ____________________ button.