Deck 17: Park Management Tools

Question 1

PDCA activities include: Plan, Do, ______, and Act.

A) Chase
B) Cheat
C) Check
D) Don't know

Answer 1

C

Question 2

Root cause is the term given to an underlying issue that creates the problem and not a symptom of the problem.

Answer 2

True

Question 3

Tracking service and maintenance data is a useful way of understanding an organization.

Answer 3

True

Question 4

Understanding a process is the first step in improving the process.

Question 5

Process analysis tools include: ___________.

A) service bulletins
B) check sheets
C) Sci-Fi books
D) micrometer

Question 6

"Do" portion of the PDCA process may include: process evaluation, provide technician training, and ___________.

A) monitor the change
B) avoid a customer
C) take a vacation
D) get fired

Question 7

Cost control may be used to gage an organization's performance.

Question 8

Goals of a continuous improvement process include improved ________.

A) customer satisfaction
B) quality
C) cost control
D) All answers are correct

Question 9

Variable data is a colletion of information that represents one of two states such as Yes or No.

Question 10

Pareto chart is a way to display the important few issues from the many trivial ones in a process.

Question 11

Maintaining excessive inventory levels is a gerat way to control cost.

Question 12

Availabiltiy is the term given to precent of down time for equipment faults.

Question 13

Process information useful in determining an organization's performance includes: ______.

A) Service response time
B) Cost control
C) Safety records
D) All answers are correct

Question 14

No organization is perfect so striving to improve customer satisfaction should be a priority.

Question 15

PDCA refers to a process to convert DC electrical output to AC output.