Deck 12: Outlook: Managing E-Mail and Contacts With Outlook

Question 1

Small icons that may appear to the right of an e-mail message in the Inbox include all of the following except _____.

A)pencil icon
B)paper clip icon
C)exclamation point icon
D)closed envelope icon

Answer 1

A

Question 2

A(n)_____ is a convenient way to send information to multiple recipients simultaneously, instantly, and inexpensively.

A)Fax
B)Letter
C)Telephone
D)E-Mail

Answer 2

D

Question 3

A(n)_____ is a window that can remain open and visible while you work in a document.

A)dialog box
B)ScreenTip
C)task pane
D)Key Tip

Answer 3

C

Question 4

The New Message Ribbon displays four tabs including Message, _____, Options, and Format Text.

A)Insert
B)Save
C)Filter
D)Preview

Question 5

When a message heading in the Message pane is double-clicked, Outlook _____.

A)changes the closed envelope icon to a red flag icon
B)no longer displays the message heading in bold type
C)switches to the sent items window
D)all of the above

Question 6

The commands on the _____ Toolbar always are available, regardless of the task you are performing.

A)E-mail
B)Quick Access
C)Total Access
D)Task

Question 7

The Navigation Pane includes all of the following except _____.

A)To-Do
B)Mail
C)Contacts
D)Calendar

Question 8

The _____ feeds allow you to receive current information from sources that are updated frequently, such as news headlines or blogs, without having to visit the various Web sites.

A)FFA
B)RSS
C)NSS
D)RCA

Question 9

The _____ button allows you to answer an e-mail message quickly using the sender's e-mail address.

A)Forward
B)Respond
C)Reply
D)Answer

Question 10

A _____ is a set of choices, often graphical, arranged in a grid or list.

A)submenu
B)gallery
C)menu
D)format

Question 11

The _____ Pane contains the text of the selected e-mail message.

A)Inbox
B)Reading
C)Message
D)Display

Question 12

_____ is a feature of Outlook 2007 that integrates tasks, e-mail messages flagged for follow up, and calendar information in a toolbar located adjacent to the Reading Pane.

A)Instant Search
B)To-Do Bar
C)Color Categories
D)Flag message

Question 13

When you open a message, the Message window Ribbon displays the Message _____, which contains frequently used commands.

A)icon
B)envelope
C)menu
D)tab

Question 14

The _____, located near the top of the Outlook window, is the control center in Outlook.

A)Ribbon
B)Toolbar
C)Taskbar
D)Menu

Question 15

The _____ is a central location for managing Outlook items.

A)Ribbon
B)Outlook button
C)Menu
D)Office Button

Question 16

The To-Do Bar contains a Date Navigator, an appointment list, and a _____ list.

A)to-do
B)contact
C)task
D)follow-up

Question 17

A(n)_____ indicates a read message.

A)closed envelope icon
B)open envelope icon
C)pencil icon
D)flag icon

Question 18

Bold type numbers in parentheses following a folder indicate the number of _____ messages in the folder.

A)opened
B)sent
C)received
D)unopened

Question 19

A _____ is a list of additional commands associated with the selected command.

A)submenu
B)drop-down list
C)filter
D)task

Question 20

_____ list icons appear to the left of a message heading and indicate the status of the message.

A)Arrangement
B)Status
C)Message
D)E-Mail

Question 21

To save a contact list as a text file, click the _____ command on the File menu.

A)Insert
B)Save As
C)Close
D)Send To

Question 22

To display a list of all related items for a contact, click the _____ tab.

A)Activities
B)General
C)Details
D)Certificates

Question 23

Figure 1-1 In the accompanying figure, clicking the _____ button while displaying a list of contacts will result in Outlook making a hard copy of the contacts on the list.

A)Print
B)Page Setup
C)Close
D)none of the above

Question 24

After clicking the Send button, Outlook temporarily holds the message in the _____ folder until it delivers the message.

A)Outlook
B)Sent Items
C)Outbox
D)Recycle Bin

Question 25

When referring to font size, a point is equal to _____ of one inch in height.

A)1/72
B)1/12
C)1/24
D)1/48

Question 26

To correct errors when entering a message, use the _____.

A)DELETE key
B)BACKSPACE key
C)SPACEBAR
D)either a or b

Question 27

The _____ menu is used to choose which fields are displayed on a business card.

A)Edit
B)File
C)View
D)Tools

Question 28

_____ message format is not supported by Outlook.

A)HTML
B)Plain Text
C)Rich Text
D)XML

Question 29

A(n)_____ icon in a message heading indicates that the message contains a file attachment.

A)staple
B)folder
C)paper clip
D)envelope

Question 30

Setting _____ indicates whether the message is personal, private, or confidential.

A)message importance
B)message creativity
C)message sensitivity
D)none of the above

Question 31

To create and apply a view filter, point to _____ on the View menu and then click Custom on the submenu.

A)Current view
B)Arrange By
C)Folder List
D)AutoPreview

Question 32

An e-mail signature can contain _____.

A)only text
B)only pictures
C)text and/or pictures
D)neither text nor pictures

Question 33

The Search Folders folder includes a group of three folders including the Categorized Mail folder, the Large Mail folder, and the _____ folder.

A)Deleted Mail
B)Sorted Mail
C)Unread Mail
D)Recycled Mail

Question 34

After typing in the e-mail message, click the _____ button to mail the message.

A)Send
B)Forward
C)Close
D)Save

Question 35

If you do not want those listed in the To box of your mail message to know you sent a copy to someone else, send a blind copy by adding the name to the _____ text box.

A)Cc
B)Bc
C)Bcc
D)Ccc

Question 36

_____ message format is the default format used when you create a message in Outlook.

A)HTML
B)Plain Text
C)Rich Text
D)XML

Question 37

Large messages are grouped by all of the following sizes except _____.

A)Medium (64 to 100 KB)
B)Large (100 to 500 KB)
C)Very Large (500 KB to 1 MB)
D)Huge (1 to 5 MB)

Question 38

To create a contact list, click the _____ button on the Standard toolbar.

A)Open
B)Attach
C)New Contact
D)Contact

Question 39

Outlook automatically creates a _____ when you type a Web page address or an e-mail address in the text box of a Contact window.

A)bookmark
B)task
C)button
D)hyperlink

Question 40

Using _____, you can have messages automatically forwarded, categorized, or flagged for follow up.

A)tasks
B)options
C)security
D)rules

Question 41

The closed envelope icon is one of several icons that appear to the left of the message heading.

Question 42

Each time you open a message, the Ribbon appears the same way as it did at the initial installation of the software.

Question 43

When presented with a dialog box, you make selections while you continue to work in the document.

Question 44

The paper clip icon in a message heading indicates that the message contains a file attachment.

Question 45

Deleting a message removes the e-mail message from the Inbox folder.

Question 46

An Enhanced ScreenTip is an on-screen note that provides the name of the command, available keyboard shortcut(s), a description of the command, and, sometimes, instructions for how to obtain help about the command.

Question 47

The Sent Items folder retains copies of messages that have been sent.

Question 48

The Drafts folder retains copies of messages that have been sent.

Question 49

Double-clicking the closed envelope icon in any heading opens the e-mail message and displays the text of the message in the same window.

Question 50

An exclamation point icon to the right of a message in the Inbox message pane indicates that the message has a low priority and can be ignored.

Question 51

Plain Text Format supports the inclusion of pictures and basic formatting, such as text formatting, numbering, and bullets.

Question 52

In the Inbox - Microsoft Outlook window, the Standard toolbar contains buttons specific to Outlook.

Question 53

Folders can contain e-mail messages, faxes, and files created in other Windows applications.

Question 54

In the latest version of Outlook, the Instant Search feature lets you find your information no matter which folder it is in.

Question 55

The To-Do Bar keeps e-mail messages flagged for follow up, tasks, appointments, and other calendar information in one place.

Question 56

If your computer does not have Excel installed, then you cannot view an Excel file attachment.

Question 57

The Deleted Items folder contains a set of folders associated with the communications tools of Outlook Mail.

Question 58

Microsoft Office Outlook 2007 can be used to keep track of your contacts and organize your busy schedule.

Question 59

The Outbox folder temporarily holds messages that are sent until Outlook delivers the messages.

Question 60

An e-mail Subject line is an optional field. It is not necessary or important to include it.

Question 61

Figure 1-2 In the accompanying figure, the Inbox _________________________ lists the contents of the folder selected in the Mail Folders pane.

Question 62

Figure 1-2 In the accompanying figure, the _________________________ keeps e-mail messages flagged for follow up, tasks, appointments, and other calendar information in one place.

Question 63

To compose an e-mail message, the e-mail address of the recipient must be known.

Question 64

A variety of signatures can be added to Outlook as needed.

Question 65

Categorized Mail messages are messages to which you have assigned a category; they are sorted alphabetically .

Question 66

The _________________________ is a central location for managing Outlook items. When you click it, Outlook displays a menu containing a list of commands.

Question 67

The Follow Up flag can be assigned one of eight different flags.

Question 68

Outlook's default message format is RTF , which allows you to customize text with numbering, bullets, alignment, signatures, and linking to Web pages.

Question 69

Really Fast News (RFN)feeds allow you to receive current information from sources that are updated frequently, such as news headlines or blogs, without having to visit the various Web sites.

Question 70

Outlook only allows users to attach a text file to a message.

Question 71

Figure 1-2 In the accompanying figure, the _________________________ contains the text of the selected e-mail message.

Question 72

Figure 1-2 In the accompanying figure, the _________________________ is set up to help you navigate while using any of the components in Outlook.

Question 73

In addition to entering the e-mail address by typing the e-mail address, an e-mail address can be entered using the folder list .

Question 74

Figure 1-2 In the accompanying figure, the _________________________ is a folder that holds messages that have been deleted.

Question 75

_________________________ is the transmission of messages and files over a computer network.

Question 76

To help manage contacts, the contact list can be categorized and sorted in several ways.

Question 77

When you point to a command on the Ribbon, all or part of the command glows and a(n)_________________________ appears on the screen providing information about the command.

Question 78

Figure 1-2 The _________________________, shown in the accompanying figure, is divided into four panes: the Navigation Pane, the Inbox message pane, the Reading pane, and the To-Do Bar.

Question 79

The _________________________, located near the top of the Outlook window, is the control center in Outlook.

Question 80

In the Contacts folder, the default view is Address Cards.