Deck 2: Analyzing the Business Case

Question 1

Most large companies rely on one person to evaluate systems requests instead of relying on a systems review committee.​

Answer 1

False

Question 2

Competition drives many information systems decisions.​

Answer 2

True

Question 3

Information systems that interact with customers usually receive low priority.​

Answer 3

False

Question 4

Internal and external factors affect every business decision that a company makes, and IT systems are no exception.​

Question 5

_____ planning is the process of identifying long-term organizational goals, strategies, and resources.

A) Prospect
B) Pilot
C) Strategic
D) Vertical

Question 6

Economic activity has a negligible influence on corporate information management.​

Question 7

The first step in evaluating feasibility is to accept and include all systems requests, even those that are not feasible.​

Question 8

The Pareto chart, sometimes called a scatter diagram, is a problem solving tool.​

Question 9

In a preliminary investigation report, the findings section includes a summary of a project request and a specific recommendation.

Question 10

When assessing schedule feasibility, a systems analyst must consider the interaction between time and costs.​

Question 11

Systems requests seldom are aimed at improving service to users within a company.

Question 12

The term _____ refers to the reasons, or justifications, for a proposal.​

A) business case
B) use case
C) work statement
D) problem charter

Question 13

The purpose of an interview, and of the preliminary investigation itself, is to convince others that a project is justified, not to uncover facts.​

Question 14

A strategic plan that stresses technology tends to create an unfavorable climate for IT projects that extends throughout an organization.​

Question 15

As users rely more heavily on information systems to perform their jobs, they are likely to request even more IT services and support.​

Question 16

Systems development typically starts with a _____.​

A) feasibility study, followed by a systems request, which includes a preliminary investigation
B) systems request, followed by a preliminary investigation, which includes a feasibility study
C) preliminary investigation, followed by a feasibility study, which includes a systems request
D) feasibility study, followed by a preliminary investigation, which includes a systems request

Question 17

It is easier to assign dollar values to intangible benefits.

Question 18

Strategic planning starts with a _____ that reflects a firm's vision, purpose, and values.

A) relationship diagram
B) feasibility study
C) performance assessment
D) mission statement

Question 19

Feasibility analysis is an ongoing task that must be performed throughout the systems development process.​

Question 20

_____ usually focus on long-term challenges and goals, the importance of a firm's stakeholders, and a commitment to the firm's role as a corporate citizen.​

A) Performance assessments
B) Relationship assessments
C) Vision statements
D) Mission statements

Question 21

Of the measures of feasibility, questions such as "Does the proposed platform have sufficient capacity for future needs?" and "Will the hardware and software environment be reliable?" should be considered while assessing _____.​

A) schedule feasibility
B) technical feasibility
C) economic feasibility
D) ethical feasibility

Question 22

Electronic data interchange (EDI) enables _____ inventory systems, which rely on computer-to-computer data exchange to minimize unnecessary inventory.

A) CRM (Customer relationship management)
B) EPOD (Electronic proof of delivery)
C) JIT (Just-in-time)
D) RFID (Radio frequency identification)

Question 23

_____ technology uses radio frequency identification (RFID) tags to identify and monitor the movement of each individual product, from a factory floor to the retail checkout counter.

A) EPC (Electronic product code)
B) EPOD (Electronic proof of delivery)
C) MCC (Magnetic character code)
D) RTPD (Real-time product delivery)

Question 24

_____ means that a proposed system will be used effectively after it has been developed.

A) Operational feasibility
B) Technical feasibility
C) Schedule feasibility
D) Economic feasibility

Question 25

Which of the following is an example of a tangible benefit?​

A) A user-friendly system that improves employee job satisfaction
B) A sales tracking system that supplies better information for marketing decisions
C) A new website that enhances a company's image
D) An online package tracking system that improves service and decreases the need for clerical staff

Question 26

Many companies implement _____ systems that integrate all customer-related events and transactions.​

A) CRM (Customer relationship management)
B) TCO (Total cost of ownership)
C) JIT (Just-in-time)
D) RFID (Radio frequency identification)

Question 27

Using _____, a supplier can use radio frequency identification (RFID) tags on each crate, case, or shipping unit to create a digital shipping list.

A) EPOD (Electronic proof of delivery)
B) PPOD (Physical proof of delivery)
C) RPS (Radio positioning system)
D) RDS (Radar detection system)

Question 28

_____ means that the projected benefits of a proposed system outweigh the estimated costs.​

A) Economic feasibility
B) Schedule feasibility
C) Operational feasibility
D) Technical feasibility

Question 29

_____ limitations result when a system that was designed for a specific hardware configuration becomes obsolete when new hardware is introduced.​

A) Accessibility
B) Relationship
C) Feasibility
D) Performance

Question 30

The overall aim of a _____ is to avoid seeking goals that are unrealistic, unprofitable, or unachievable.

A) SWOT (Strength, Weakness, Opportunities, and Threats) analysis
B) CSF (Critical Success Factor) analysis
C) BCF (Business Case Factor) analysis
D) SWCT (Strategy, Weakness, Cost, and Technology) analysis

Question 31

_____ includes ongoing support and maintenance costs, as well as acquisition costs.​

A) CRC (Customer relationship costs)
B) TCO (Total cost of ownership)
C) JIT (Just-in-time costs)
D) RCT (Real cost of time)

Question 32

A _____ must be achieved to fulfill a company's mission.

A) key performance factor
B) core competency
C) critical success factor
D) vision competency

Question 33

Of the measures of feasibility, questions such as "Does management support the project?" and "Will the new system require training for users?" would help predict a system's _____.​

A) schedule feasibility
B) technical feasibility
C) economic feasibility
D) operational feasibility

Question 34

The objective of a _____ is to use the combined judgement and experience of several analysts to evaluate systems projects.​

A) computer resources committee
B) data storage committee
C) system networking committee
D) topology identification committee

Question 35

_____ are advantages that are difficult to measure in dollars but are important to a company.​

A) Tangible benefits
B) Intangible benefits
C) Tactile benefits
D) Real benefits

Question 36

_____ are the benefits that can be measured in dollars.

A) Tangible benefits
B) Intangible benefits
C) Ethical benefits
D) Agile benefits

Question 37

_____ components can provide automated response to sales inquiries, online order processing, and inventory tracking.

A) Just-in-time (JIT)
B) Customer relationship management (CRM)
C) Automatic teller machine (ATM)
D) Total cost of ownership (TCO)

Question 38

Hardware-based security controls include _____.

A) password fields
B) online forms
C) system patterns
D) biometric devices

Question 39

Which of the following is an example of an intangible benefit?​

A) A user-friendly system that improves employee job satisfaction
B) A new scheduling system that reduces overtime
C) An online package tracking system that improves service and decreases the need for clerical staff
D) A sophisticated inventory control system that cuts excess inventory

Question 40

_____ refers to the practical resources needed to develop, purchase, install, or operate a system.​

A) Operational feasibility
B) Technical feasibility
C) Schedule feasibility
D) Market feasibility

Question 41

A _____ is a requirement or condition that a system must satisfy or an outcome that a system must achieve.

A) trigger
B) constraint
C) query
D) key

Question 42

A _____ is a summary of a project request and a specific recommendation.​

A) case for action
B) routine report
C) breakdown report
D) case for approval

Question 43

When using a _____ to investigate the causes of a problem, an analyst first states the problem and then draws a main bone with sub-bones that represent possible causes of the problem.​

A) causebone diagram
B) fishbone diagram
C) jawbone diagram
D) crossbone diagram

Question 44

Projects where management has no choice in implementing them are called _____ projects.

A) discretionary
B) nondiscretionary
C) appended
D) concatenated

Question 45

When assessing _____, a systems analyst must consider the interaction between time and costs.​

A) resource feasibility
B) technical feasibility
C) schedule feasibility
D) market feasibility

Question 46

A systems analyst conducts a preliminary investigation to study the _____ and recommend specific action.​

A) systems request
B) project scheduling report
C) systems validation
D) project staffing report

Question 47

The objective of _____ is to gather data about project usability, costs, benefits, and schedules.​

A) mediation
B) fact-finding
C) project execution
D) project maintenance

Question 48

_____ result from a decrease in expenses, an increase in revenues, or both.

A) Tangible benefits
B) Intangible benefits
C) Agile benefits
D) Ethical benefits

Question 49

Determining the _____ means defining the specific boundaries, or extent, of a project.​

A) project index
B) project matrix
C) project scope
D) project table

Question 50

Of the measures of feasibility, _____ assesses tangible and intangible benefits to a company in addition to costs.​

A) schedule feasibility
B) technical feasibility
C) economic feasibility
D) operational feasibility

Question 51

A(n) _____ is not as flexible as a series of interviews, but it is less expensive, generally takes less time, and can involve a broad cross-section of people.​

A) fishbone
B) experiment
C) survey
D) research

Question 52

Which of the following is an example of a discretionary project?​

A) Creating a new report for a user
B) Adding a report required by a new federal law
C) Including annual updates to payroll and tax percentages
D) Updating quarterly changes in reporting requirements for an insurance processing system

Question 53

Projects that provide the _____ are assigned the highest priority when setting priorities for systems requests.

A) greatest benefit, at the lowest cost, in the shortest period of time
B) greatest benefit, at the highest cost, in the shortest period of time
C) least benefit, at the lowest cost, in the longest period of time
D) least benefit, at the highest cost, in the longest period of time

Question 54

_____ means that a project can be implemented in an acceptable time frame.

A) Operational feasibility
B) Technical feasibility
C) Schedule feasibility
D) Economic feasibility

Question 55

Projects where management has a choice in implementing them are called _____ projects.​

A) discretionary
B) Nondiscretionary
C) appended
D) concatenated

Question 56

Projects with very general scope definitions are at risk of expanding gradually, without specific authorization, in a process called _____.​

A) project dilation
B) project creep
C) project expansion
D) project drift

Question 57

A popular technique for investigating causes and effects is called a _____ diagram.​

A) causebone
B) fishbone
C) jawbone
D) crossbone

Question 58

To avoid the problem of _____, a project's scope should be defined as clearly as possible.​

A) project dilation
B) project expansion
C) project creep
D) project drift

Question 59

The _____, named after a nineteenth-century economist, is a widely used tool for visualizing issues that need attention and is drawn as a vertical bar graph.​

A) Pareto chart
B) Gantt chart
C) Scatter chart
D) XY chart

Question 60

A _____ is an analysis tool that represents the possible causes of a problem as a graphical outline.​

A) causebone diagram
B) fishbone diagram
C) jawbone diagram
D) crossbone diagram

Question 61

In a preliminary investigation report, the _____ section contains the results of the preliminary investigation, including a description of the project's scope, constraints, and feasibility.​

A) appendix
B) introduction
C) recommendations
D) findings

Question 62

The main reasons for systems requests are _____.​

A) improved services to customers
B) reduced support for new products and services
C) better performance
D) reduced cost

Question 63

In a preliminary investigation report, the _____ section contains a brief description of the system, the name of the person or group performing the investigation, and the name of the person or group who initiated the investigation.​

A) introduction
B) recommendations
C) expected benefits
D) time and costs estimates

Question 64

Matching
Identify the letters of the choices that best match the sentences or definitions.​
a. ​Schedule feasibility
b. ​Electronic product code
c. ​Customer relationship management components
d. ​Systems development
e. ​Electronic proof of delivery
f. ​Systems request
g. ​Just-in-time
h. ​Preliminary investigation
i. Organization chart
j. Case for action
It shows formal reporting relationships of a group.

Question 65

_____ are internal factors that shape corporate IT choices.​

A) Technology
B) User requests
C) Strategic plan
D) Company finances

Question 66

Matching
Identify the letters of the choices that best match the sentences or definitions.​
a. ​Schedule feasibility
b. ​Electronic product code
c. ​Customer relationship management components
d. ​Systems development
e. ​Electronic proof of delivery
f. ​Systems request
g. ​Just-in-time
h. ​Preliminary investigation
i. Organization chart
j. Case for action
Its end product is a report to management.

Question 67

Case 2-1
​Lara, managing director of an information technology firm, has received a big project from one of their highly valuable clients. However,
the project received is different from the usual projects they handle.
​
Lara is involved in many other projects so she appoints a project manager for this project to ensure that the project is completed on time. This is an example of _____.​

A) operational feasibility
B) economic feasibility
C) technical feasibility
D) schedule feasibility

Question 68

Matching
Identify the letters of the choices that best match the sentences or definitions.​
a. ​Schedule feasibility
b. ​Electronic product code
c. ​Customer relationship management components
d. ​Systems development
e. ​Electronic proof of delivery
f. ​Systems request
g. ​Just-in-time
h. ​Preliminary investigation
i. Organization chart
j. Case for action
This might propose enhancements for an existing system, the correction of problems, or the development of an entirely new information system.

Question 69

Matching
Identify the letters of the choices that best match the sentences or definitions.​
a. ​Schedule feasibility
b. ​Electronic product code
c. ​Customer relationship management components
d. ​Systems development
e. ​Electronic proof of delivery
f. ​Systems request
g. ​Just-in-time
h. ​Preliminary investigation
i. Organization chart
j. Case for action
It typically starts with a systems request, followed by a preliminary investigation, which includes a feasibility study.

Question 70

Case 2-1
​Lara, managing director of an information technology firm, has received a big project from one of their highly valuable clients. However,
the project received is different from the usual projects they handle.
​
Lara performs certain analyses and ensures that the company's image will not be at risk by taking this project. This is an example of _____.​

A) operational feasibility
B) economic feasibility
C) technical feasibility
D) schedule feasibility

Question 71

Discuss in detail the six main reasons for systems requests, including examples where appropriate.​

Question 72

Matching
Identify the letters of the choices that best match the sentences or definitions.​
a. ​Schedule feasibility
b. ​Electronic product code
c. ​Customer relationship management components
d. ​Systems development
e. ​Electronic proof of delivery
f. ​Systems request
g. ​Just-in-time
h. ​Preliminary investigation
i. Organization chart
j. Case for action
It is a summary of a project request and a specific recommendation.

Question 73

Matching
Identify the letters of the choices that best match the sentences or definitions.​
a. ​Schedule feasibility
b. ​Electronic product code
c. ​Customer relationship management components
d. ​Systems development
e. ​Electronic proof of delivery
f. ​Systems request
g. ​Just-in-time
h. ​Preliminary investigation
i. Organization chart
j. Case for action
It is a system that provides the right products at the right place at the right time.

Question 74

_____ are external factors that shape corporate IT choices.​

A) Technology
B) Competitors
C) Managers
D) Suppliers

Question 75

Matching
Identify the letters of the choices that best match the sentences or definitions.​
a. ​Schedule feasibility
b. ​Electronic product code
c. ​Customer relationship management components
d. ​Systems development
e. ​Electronic proof of delivery
f. ​Systems request
g. ​Just-in-time
h. ​Preliminary investigation
i. Organization chart
j. Case for action
It is a technology that is expected to overshadow bar code technology in the future.

Question 76

Matching
Identify the letters of the choices that best match the sentences or definitions.​
a. ​Schedule feasibility
b. ​Electronic product code
c. ​Customer relationship management components
d. ​Systems development
e. ​Electronic proof of delivery
f. ​Systems request
g. ​Just-in-time
h. ​Preliminary investigation
i. Organization chart
j. Case for action
They provide automated responses to sales inquiries, online order processing, and inventory tracking.

Question 77

Matching
Identify the letters of the choices that best match the sentences or definitions.​
a. ​Schedule feasibility
b. ​Electronic product code
c. ​Customer relationship management components
d. ​Systems development
e. ​Electronic proof of delivery
f. ​Systems request
g. ​Just-in-time
h. ​Preliminary investigation
i. Organization chart
j. Case for action
When assessing this, a systems analyst must consider the interaction between time and costs.

Question 78

Matching
Identify the letters of the choices that best match the sentences or definitions.​
a. ​Schedule feasibility
b. ​Electronic product code
c. ​Customer relationship management components
d. ​Systems development
e. ​Electronic proof of delivery
f. ​Systems request
g. ​Just-in-time
h. ​Preliminary investigation
i. Organization chart
j. Case for action
With this application, a supplier can use radio frequency identification (RFID) tags on each crate, case, or shipping unit to create a digital shipping list.

Question 79

In a preliminary investigation report, the _____ section is included in the report if supporting information must be attached.​

A) appendix
B) introduction
C) recommendations
D) findings

Question 80

A SWOT (Strength, Weakness, Opportunities, and Threats) analysis contributes to the strategic planning process by examining a firm's _____ resources.​

A) technical
B) human
C) financial
D) logistical