Deck 8: Leading Quality Initiatives

Question 1

Health administrators should rely on their internal clinical staff to ensure the quality of services provided in their organizations.

Answer 1

False

Question 2

The Centers for Medicare and Medicaid Services program which provides reimbursement incentives to accountable providers who produce high-quality outcomes and implements disincentives for the provision of poor outcomes is called:

A) Managed care
B) Value-based purchasing
C) Lean
D) Six-Sigma

Answer 2

B

Question 3

Which is not one of the Institute of Medicine's six aims for improvement?

A) Transparent
B) Effective
C) Timely
D) Equitable

Answer 3

A

Question 4

Which opportunity identified by Taylor and Rutherford is considered to "encourage the heart"?

A) Leading by example
B) Inspiring a vision
C) Bolstering the enthusiasm of the organization's employees
D) Empowering the employees to work collaboratively

Question 5

For hospitals, commissioning a subcommittee of the governing board is recommended to address quality of care and patient safety.

Question 6

A recent study of healthcare leaders demonstrated which is the top influencer to reach financial targets?

A) Expansion of ambulatory/outpatient care
B) Care standardization
C) Care redesign
D) Cost control

Question 7

Which is considered an internal driver of the quality agenda?

A) Payers and purchasers
B) Patients and families
C) Professional organizations
D) Public-private agencies

Question 8

Physicians surveyed said electronic health record adoption is the most important issue facing healthcare today?

Question 9

Which association represents the employee purchasers of healthcare who are concerned with the cost and quality of healthcare provided through insurance plans?

A) The Joint Commission
B) Institute for Patient- and Family-Centered Care
C) Institute for Healthcare Improvement
D) Leapfrog Group

Question 10

The Joint Commission mandates its accredited healthcare organizations to report a significant sentinel event or adverse outcome.

Question 11

The specific collection of values and norms that are shared by people and groups in an organization, and that control the way they interact with each other and with stakeholders outside the organization is called:

A) Organizational framework
B) Organizational culture
C) Leverage points
D) Collaborative learning

Question 12

Which domain emerges as crucial for quality leadership as one enters into a mid-level role?

A) Performance improvement
B) Organizational awareness
C) Fostering positive change
D) Maintaining professionalism and values, integrity and performance

Question 13

Aiming toward a near zero failure rate for a quality measure is a goal for the developing stage of an organization's path to reliability.

Question 14

The methodology that healthcare leaders can use in creating sustainable high performance which is based on the Toyota Production System and focuses on efficiency, removing waste and on creating value is:

A) Lean
B) Six Sigma
C) Baldrige
D) Magnet

Question 15

The approach which uses an organization's key metrics and relates them to the organization's strategic goals on a "dashboard" is called:

A) Performance management plan
B) Operational plan
C) Strategic plan
D) Balanced scorecard