Deck 3: The Culturally Competent and Inclusive Leader

Question 1

Diversity differentiates individuals based on:

A) Ethnicity
B) Gender
C) Lifestyle
D) All the above

Answer 1

D

Question 2

______ refers to the fastest growing groups in the US are those that identify with multiple ethnic or racial groups.

A) Minority majority
B) Priority populations
C) Multigenerational
D) All of the above

Answer 2

B

Question 3

Which statement is true about multigenerational workforce:

A) Enhance skills and reduce bias
B) Enhance problem solving and increase conflict
C) Enhance energy and decrease conflict
D) None of the above

Answer 3

B

Question 4

______ refers to ability to adapt to different culture and be sensitive to differences.

A) Cultural competence
B) Cultural diversity
C) Health disparities
D) All of the above

Question 5

____ is/are a type of health status inequality due to social, economic, or environment disadvantage.

A) Cultural competence
B) Health disparities
C) Cultural diversity
D) All of the above

Question 6

______ relate(s) to differences in the amount and quality of health care that different populations receive.

A) Healthcare disparities
B) Cultural competence
C) Cultural diversity
D) All of the above

Question 7

_____ are tech savvy and look for variety and seek mobility in early careers

A) Traditionalists
B) Gen Z
C) Gen X
D) Millennials

Question 8

_____ are hard-working, loyal workers that tend not to have much work life balance

A) Millennials
B) Baby Boomers
C) Traditionalists
D) Gen X

Question 9

_____ refers to connecting and involving workers in the leadership, decision-making and cultural dynamics of an organization.

A) Assessment
B) Inclusion
C) Training
D) None of the above

Question 10

____ refers to value, belief, preference or attitude that favors for or against a personal group, or thing.

A) Feedback
B) Experience
C) Bias
D) None

Question 11

Implicit bias occurs separate from one's ____________ awareness.

A) Unconscious
B) Conscious
C) Both
D) Neither

Question 12

Which of the following is false about unconscious bias?

A) They are universal
B) They can be helpful
C) They can impair one's ability to make objective, fair decisions
D) They are permanent

Question 13

Leaders can help reduce bias among workers by which of the following:

A) Addressing messages that influence workers' sense of feeling valued or dismissed
B) Addressing unequal treatment of workers that lead to feelings of being left out and excluded
C) Addressing negative messages by superiors to their minority subordinates
D) All

Question 14

Leadership that embrace and leverage the ideas and talents of diverse workers is unrelated to performance and innovation.

Question 15

Stereotyping and not respecting individual differences can impede work productivity.

Question 16

Culturally competent and inclusive leader that addresses concerns related to work/life
Balance and career advancement are promoting competence to which generation:

A) Gen Z
B) Millennials
C) Gen X
D) All

Question 17

Mental shortcuts that help individuals form initial impressions of others can pose biases that influence behaviors and decision making.

Question 18

_________ refers to being aware of one's thoughts, feelings and behaviors without judgement.

A) Bias
B) Fast thinking
C) Mindfulness
D) None

Question 19

Active and intentional communication that is respectful and inclusive can reduce unconscious bias.

Question 20

Howard Ross, expert on understanding unconscious bias, recommends that individuals

A) Slow down to understand and interpret what is happening
B) Honestly identify your interpretation as an interpretation not a judgement
C) Be aware that there are multiple reasons for human behavior
D) All

Question 21

The American College of Healthcare Executive (ACHE) have been silent regarding addressing implicit bias.

Question 22

Joint Commission established standards of practice to provide culturally competent care focused on Lesbian, Gay, Bisexual, and Transgender (LBGT) patients and employees.

Question 23

Diversity training programs have not been successful in reducing bias and promoting inclusion due to resistance from minority and non-minority workers.

Question 24

There have been assessments of diversity training that relates to how an organization is planning and implementing strategy as well as recruiting and evaluating human resources.

Question 25

Which of the following statement related to diversity training is false:

A) Training needs to have support from top level leadership
B) Training needs to meet the needs of the organization
C) Trainers do not need to be managerial and develop professionals
D)Training can be completed in a day