Deck 8: Facilitating a Collaborative Culture

Question 1

In a healthcare organization, culture is often identified as, "the way we work around here."

Answer 1

True

Question 2

Culture is static, easy to understand, and consistent across organizations.

Answer 2

False

Question 3

Culture can be defined using three levels - artifacts, exposed values, and basic assumptions and values. Which of the following is an example of artifacts?

A) How people behave is an artifact of culture.
B) Vision, mission, and values statements published on webpages, on posters, or in team charters are examples of artifacts.
C) Artifacts are the unconscious workings that underlie the core behaviors of a group.
D) All of the answers.

Answer 3

A

Question 4

Culture can be defined using three levels - artifacts, exposed values, and basic assumptions and values. Which of the following is an example of exposed values?

A) How people behave is an exposed value.
B) Vision, mission, and values statements published on webpages, on posters, or in team charters are examplesexposed values.
C) Exposed values are the unconscious workings that underlie the core behaviors of a group.
D) All of the answers.

Question 5

Culture can be defined using three levels - artifacts, exposed values, and basic assumptions and values. Which of the following is an example of basic assumptions and values?

A) How people behave is a basic assumption and value.
B) Vision, mission, and values statements published on webpages, on posters, or in team charters are examples of basic assumptions and values.
C) Basic assumptions and values are the unconscious workings that underlie the core behaviors of a group.
D) All of the answers.

Question 6

Affirmative cultures are created and sustained through positive, rather than negative, dialogues.

Question 7

Members of high performing teams perceive their work environment as having:

A) High levels of flexibility, responsibility, standards, rewards, clarity, and team commitment.
B) Leader directed standards, limited flexibility, and a low level of team commitment.
C) High level of flexibility, limited level of responsibility, and punishment for failure.
D) Leader directed responsibility and leader imposed punishment for failure.

Question 8

Members of a team recognize that they are part of a collaborative culture when:

A) They feel that new ideas are welcomed and their expertise is trusted.
B) Accountability and excellence are the norm and expectations are clear.
C) There is a commonality of purpose among all team members.
D) All of the answers.

Question 9

To facilitate a collaborative culture, a designated leader sets the tone by modeling collaborative behaviors. In addition, a collaborative culture can be developed by a leader who:

A) Actively coaches team members by learning to listen.
B) Learns to ask powerful questions.
C) Creates a safe environment based on trust and confidentiality.
D) All of the answers.

Question 10

An interprofessional healthcare team is, at its best, a community of practice that is sustained by ongoing and productive dialogue and continuous learning.

Question 11

Members who take a leadership stance on an interdisciplinary team, practice a professional assertiveness that allows them to offer their unique professional perspective while at the same time maintaining an active curiosity and soliciting the same from other team members.

Question 12

A healthcare team may address important and probing questions in an attempt to define its' unique, interprofessional culture. Which of the following questions facilitate this process?

A) What topics generate the most energy-positive or negative?
B) Is it possible to develop a sense of shared purpose without denying our diversity?
C) Are there ways that we develop a shared sense of what is significant without forcing people to accept someone else's viewpoint?
D) All of the answers.

Question 13

Three distinguishing features of a community of practice are: shared interest; information-sharing activities; and a development of shared resources.

Question 14

Research reports a variety of activities that can help to span disciplinary boundaries and facilitate the development of a community of practice and a culture of collaboration. Match the following activities with an example of a question that you may ask:
-Can we get together to design a tool to evaluate the effectiveness of our caregiver training program?

A) Reusing assets
B) Coordination and Synergy
C) Documentation projects
D) Visits
E) Problem solving
F) Requests for information
G) Seeking experience
H) Mapping knowledge and identifying gaps

Question 15

Research reports a variety of activities that can help to span disciplinary boundaries and facilitate the development of a community of practice and a culture of collaboration. Match the following activities with an example of a question that you may ask:
-Where can I find the appropriate billing codes for this diagnosis?

A) Reusing assets
B) Coordination and Synergy
C) Documentation projects
D) Visits
E) Problem solving
F) Requests for information
G) Seeking experience
H) Mapping knowledge and identifying gaps

Question 16

Research reports a variety of activities that can help to span disciplinary boundaries and facilitate the development of a community of practice and a culture of collaboration. Match the following activities with an example of a question that you may ask:
-Has anyone dealt with a person who is a bilateral amputee with dementia?

A) Reusing assets
B) Coordination and Synergy
C) Documentation projects
D) Visits
E) Problem solving
F) Requests for information
G) Seeking experience
H) Mapping knowledge and identifying gaps

Question 17

Research reports a variety of activities that can help to span disciplinary boundaries and facilitate the development of a community of practice and a culture of collaboration. Match the following activities with an example of a question that you may ask:
-I have an educational program that I have used with care givers of persons living with dementia. I can help you adapt it for use on your unit.

A) Reusing assets
B) Coordination and Synergy
C) Documentation projects
D) Visits
E) Problem solving
F) Requests for information
G) Seeking experience
H) Mapping knowledge and identifying gaps

Question 18

Research reports a variety of activities that can help to span disciplinary boundaries and facilitate the development of a community of practice and a culture of collaboration. Match the following activities with an example of a question that you may ask:
-Can we collaborate on our patient education process and save time and resources?

A) Reusing assets
B) Coordination and Synergy
C) Documentation projects
D) Visits
E) Problem solving
F) Requests for information
G) Seeking experience
H) Mapping knowledge and identifying gaps

Question 19

Research reports a variety of activities that can help to span disciplinary boundaries and facilitate the development of a community of practice and a culture of collaboration. Match the following activities with an example of a question that you may ask:
-What are some examples of best practice? How can we make that the norm?

A) Reusing assets
B) Coordination and Synergy
C) Documentation projects
D) Visits
E) Problem solving
F) Requests for information
G) Seeking experience
H) Mapping knowledge and identifying gaps

Question 20

Research reports a variety of activities that can help to span disciplinary boundaries and facilitate the development of a community of practice and a culture of collaboration. Match the following activities with an example of a question that you may ask:
-Can we sit in on your patient education program? We think we may have similar needs.

A) Reusing assets
B) Coordination and Synergy
C) Documentation projects
D) Visits
E) Problem solving
F) Requests for information
G) Seeking experience
H) Mapping knowledge and identifying gaps

Question 21

Research reports a variety of activities that can help to span disciplinary boundaries and facilitate the development of a community of practice and a culture of collaboration. Match the following activities with an example of a question that you may ask:
-We provide excellent cardiac rehabilitation but this is a new patient group for us. What other individuals/groups should we connect with?

A) Reusing assets
B) Coordination and Synergy
C) Documentation projects
D) Visits
E) Problem solving
F) Requests for information
G) Seeking experience
H) Mapping knowledge and identifying gaps

Question 22

Culture is consistent across teams in a healthcare organization and is most easily understood by examining a facility'spolicies and procedures.

Question 23

Interprofessional dialogue canbest be described as the art of thinking together and embracing different points of view.

Question 24

(Tor F) Defining an interprofessional healthcare team as a "community of practice" brings into focus basic values of patient- and relationship-centered practice that defines a collaborative interdisciplinary culture.

Question 25

Affirmative leadership begin with the leader and radiates out to impact other individuals, groups, organizations, and local and global communities.

Question 26

Affirmative leadership results in the distribution of leadership behaviors beyond the designated leader.

Question 27

Affirmative leadership is characterized by:

A) The facilitation of a culture of possibilities.
B) A collective willingness to try new things.
C) A more equal sharing of responsibility for goals and outcomes.
D) All of the answers.

Question 28

Team cultures that value and actively seek each member's contribution inspire collaboration, commitment, and active engagement in achieving common goals.

Question 29

In the most successful healthcare organizations, creating and maintaining the culture is the responsibility of the individual who holds the highest status position.

Question 30

In order for teams to develop a common sense of purpose and strategically level their unique personal and professional contributions, an organization needs to provide opportunities for team members to meet and dialog frequently.

Question 31

Ongoing and productive dialogue and continuous learning are required for a community of practice in a healthcare organization to be sustainable.