Deck 3: Team Building Blocks: Norms, Goals, Roles, Communication, Leaders, and Members

Question 1

Group norms are:

A) Agreed upon standards of behavior
B) Rules that a group uses to identify standards of performance
C) Rules that groups use to distinguish appropriate from inappropriate behaviors
D) All of the answers

Answer 1

D

Question 2

A group that is part of a "learning organization" may process an error in judgement or action as a teachable moment and use the error as an opportunity for open discussion, and team based problem solving.

Answer 2

True

Question 3

The development of norms in healthcare organizations may be made more difficult because members of a group represent:

A) Similarities in professional identity and domains of concern and power and differences in accountability.
B) Differences in professional identity, domains of concern, power, and accountability.
C) Similarities in domains of concern and power and differences in professional identity and accountability.
D) Similarities in accountability and professional identity and differences in domain of concern and power.

Answer 3

B

Question 4

On an interprofessional healthcare team, collaborative behavior may be limited by:

A) Interprofessional conflict avoidance
B) Underlying trust
C) High levels of understanding
D) None of the answers

Question 5

On an interprofessional heath care team, it is important that the norms or ground rules:

A) Are developed and imposed by the administration.
B) Are tailored to each individual profession represented on the team.
C) Are collectively constructed by team members.
D) Are consistent for groups across the organization.

Question 6

In order to move a project from inception to completion, a group relies on some members assuming:

A) The socioemotional/maintenance role of compromiser
B) The individual role of dominator
C) The socioemotional/maintenance role of encourager
D) The task role of information seeker/giver

Question 7

In order for a group to develop a positive atmosphere and become cohesive, it relies on some members assuming:

A) The socioemotional/maintenance role of compromiser
B) The individual role of dominator
C) The task role of energizer
D) The task role of information seeker/giver

Question 8

A group may be disrupted or weakened if a member assumes:

A) The socioemotional/maintenance role of follower
B) The individual role of dominator
C) The task role of procedural technician
D) The socioeconomic/maintenance role of include

Question 9

Match the communication style of the group member with the best strategy for the leader to use in an interaction:
-State your best recommendation

A) Idea-oriented group member
B) People-oriented group member
C) Action-oriented group member
D) Process-oriented group member

Question 10

Match the communication style of the group member with the best strategy for the leader to use in an interaction:
-Stress the relationship between the task and the people concerned

A) Idea-oriented group member
B) People-oriented group member
C) Action-oriented group member
D) Process-oriented group member

Question 11

Match the communication style of the group member with the best strategy for the leader to use in an interaction:
-Present your thoughts in a logical manner

A) Idea-oriented group member
B) People-oriented group member
C) Action-oriented group member
D) Process-oriented group member

Question 12

Match the communication style of the group member with the best strategy for the leader to use in an interaction:
-Does not become impatient when the member goes off on a tangent

A) Idea-oriented group member
B) People-oriented group member
C) Action-oriented group member
D) Process-oriented group member

Question 13

The Johari window is a model that that can be used to identify and improve your relationship within a group. Match the Johari window quadrant with the information that it represents:
-Information that is known by you and others

A) Quadrant 3 (hidden area)
B) Quadrant 4 (unknown area)
C) Quadrant 1 (open/free area)
D) Quadrant 2 (blind area)

Question 14

The Johari window is a model that that can be used to identify and improve your relationship within a group. Match the Johari window quadrant with the information that it represents:
-Information that is known by others but not by you

A) Quadrant 3 (hidden area)
B) Quadrant 4 (unknown area)
C) Quadrant 1 (open/free area)
D) Quadrant 2 (blind area)

Question 15

The Johari window is a model that that can be used to identify and improve your relationship within a group. Match the Johari window quadrant with the information that it represents:
-Information known by you but not shared with others

A) Quadrant 3 (hidden area)
B) Quadrant 4 (unknown area)
C) Quadrant 1 (open/free area)
D) Quadrant 2 (blind area)

Question 16

The Johari window is a model that that can be used to identify and improve your relationship within a group. Match the Johari window quadrant with the information that it represents:
-Information not known by you or others

A) Quadrant 3 (hidden area)
B) Quadrant 4 (unknown area)
C) Quadrant 1 (open/free area)
D) Quadrant 2 (blind area)

Question 17

In a newly formed group, the Johari window would have a large open/free area.

Question 18

As a group matures, the open/free area in the Johari window increases through shared information, cooperation, and collaboration.

Question 19

The blind area in the Johari window can be reduced by asking for and providing feedback.

Question 20

The process of self-disclosure reduces the hidden area and expands the open /free area of the Johari window.

Question 21

The ultimate goal for team members is to increase the size of the open/free are in the Johari window.

Question 22

As the unknown area in the Johari window increases, each team member has the opportunity to leverage their talent.

Question 23

Understanding that your perceptions of present situations are formed through your experiences makes you a more effective group member by:

A) Helping you to separate your perceptions from reality
B) Helping you make more strategic choices
C) Helping you to resist being bound by negative responses to emotional triggers
D) All of the answers

Question 24

Simple tasks that that require processing limited amounts of information are most efficiently carried out in centralized communication networks.

Question 25

Complex tasks that require processing large amounts of complex information are most efficiently carried out in centralized communication networks.

Question 26

According to the Institute of Medicine, hierarchical communication patterns (higher status individuals are more likely to express their ideas than lower status individuals) are partially responsible for many medical errors.

Question 27

A climate of psychological safety can be created when a group is characterized by:

A) Members who communicate directly, participate equally, and understand each other.
B) The presence and support of a strong and directive leader who makes decisions and directs the process.
C) Professionals who maintain and exhibit strong professional identities and collaborate primarily colleagues within their profession.
D) None of the answers.

Question 28

You have studied the roles that Belbin proposes and are in the process of applying these roles to members of your current team. You characterize one team member as being creative, imaginative and unorthodox. What role are they playing?

A) A thought-oriented plant
B) A people oriented coordinator
C) An action oriented implementer
D) None of the answers

Question 29

You have studied the roles that Belbin proposes and are in the process of applying these roles to members of your current team. You characterize one team member as being painstaking, conscientious, and anxious, additionally, they search out errors and omissions.What role are they playing?

A) A thought-oriented plant
B) A people oriented coordinator
C) An action oriented completer/finisher
D) None of the answers

Question 30

You have studied the roles that Belbin proposes and are in the process of applying these roles to members of your current team. You characterize one team member as being mature, confident, good chairperson who clarifies goals. What role are they playing?

A) A thought-oriented plant
B) A people oriented coordinator
C) An action oriented completer/finisher
D) None of the answers

Question 31

Health information technology (HIT) is rapidly expanding and is impacting healthcare teams. HIT can support collaborative team practice when it is designed to include:

A) The culture of the health system
B) The values, of the health system
C) The institutional goals of the health system
D) All of the answers

Question 32

Commercially available health record systems are universal, meet the needs of all health systems, and facilitate team development.

Question 33

Recent healthcare reforms have linked reimbursement to patient outcomes such as length of stay, readmission rates, and patient satisfaction rather than the number of procedures and services provided.