Deck 1: An Overview of Health Care Management

Question 1

The external domain of health care management includes which of the following?

A) Staffing
B) Quality services
C) Physician relations
D) Patient satisfaction
E) Medicare/Medicaid

Answer 1

E

Question 2

What is the relationship of organizational mission, values, and vision?

A) Vision shapes mission
B) Mission shapes values, which shape vision
C) Values shape mission, which shapes vision
D) Goals shape mission and values
E) None of these is correct.

Answer 2

C

Question 3

Which function refers to the setting of reporting and responsibility relationships within a manager's unit?

A) Controlling
B) Organizing
C) Staffing
D) Planning
E) Decision making

Answer 3

B

Question 4

Which function refers to acquiring and retaining human resources?

A) Controlling
B) Planning
C) Staffing
D) Organizing
E) Decision making

Question 5

Which of the following competencies involves the ability to critically analyze and solve complex problems?

A) Conceptual
B) Interpersonal
C) Technical
D) Both conceptual and interpersonal
E) Both interpersonal and technical

Question 6

Employee engagement is best described as:

A) employee interpersonal skills.
B) employee positive attitude.
C) employee motivation and commitment to the organization.
D) employee focus on completing their job.
E) All of these are correct.

Question 7

Management innovation refers to improving which of the following?

A) Management thinking
B) Decision making
C) How operational activities get accomplished
D) How the work of management gets done
E) All of these are correct.

Question 8

Organizational culture is best described as:

A) the orientation of new employees.
B) senior management's vision for the organization.
C) the mission of the organization.
D) the beliefs, values, and behaviors that characterize the organization.
E) All of these are correct.

Question 9

Which of the following leadership development activities addresses learning and personal growth of aspiring leaders as assisted by senior managers?

A) Job enlargement
B) 360-degree feedback
C) Mentoring
D) All of these are correct.
E) None of these is correct.

Question 10

Which of the following is true about health care policy?

A) Every hospital or health system will have a health policy specialist
B) It is not the business of a manager-managers mind budgets!
C) It is every health care manager's job
D) It does not matter for health managers

Question 11

Effective change management requires that managers:

A) focus on management innovation.
B) identify performance gaps by routinely assessing operational activities and performance.
C) delegate supervision of change management to staff.
D) resist change and focus on the status quo.
E) None of these is correct.

Question 12

Research on leadership development programs shows that leadership development programs achieve all of the following, except:

A) enhancing skills of staff.
B) reducing staff turnover.
C) improving efficiency in educational program offerings.
D) increasing staff engagement.
E) reducing staff absenteeism.

Question 13

Which of the following is not an example of an alternative non-direct care company?

A) Nutrition tracking company
B) Wearable device company
C) Medical equipment supplier
D) Personal health coaching

Question 14

Health care managers influence which of the following in the population health and consumer industry? (Choose all that apply.)

A) Strategy
B) Medical care
C) Collaboration
D) All of these are correct.

Question 15

Per the Bureau of Labor Statistics:
"Employment in the health care and social assistance sector is projected to add nearly 4.0 million jobs by 2026, about one-third of all new jobs. The share of health care and social assistance employment is projected to increase from 12.2 percent in 2016 to 13.8 percent in 2026, becoming the largest major sector in 2026." (BLS, 2017, p. 4, para. 1).
What does this mean to you as a future manager in terms of the following:

A) Job opportunities in health care management
B) Required health care leadership and management competencies (HLCs) to do the work
C) Your need for continuing education

Question 16

What are Katz's three competencies, and why do you need to acquire them?

Question 17

What sets alternative non-direct care companies apart from traditional non-direct care companies?