Deck 9: Leadership and the Supervisor

Question 1

The harshest form of leadership is that demonstrated by the consultative leader who is convinced that he or she is a true participative leader.

Answer 1

False

Question 2

Theory X is based in part on the belief that the average person lacks ambition, shuns responsibility, and in general prefers to be led.

Answer 2

True

Question 3

Default management is representative of the ultimate in thoughtful, caring leadership.

Answer 3

False

Question 4

There is no single pattern of leadership behavior is appropriate to all situations at all times.

Question 5

In interpersonal communication it is recommended to use words with emotional overtones whenever possible to enhance one's chances of being understood.

Question 6

A leadership style that leans toward participative management is more likely to be found acceptable by the majority of today's workers than a style that tends toward benevolent autocratic behavior.

Question 7

The best and ultimately most successful styles of leadership are those that find the supervisor leading according to known principles, that is, leading by the book most of the time.

Question 8

The true function of the leader of a group or department is to assist the employees in finding the best ways to get the work done themselves.

Question 9

At the present time there is more reason than ever before to believe that consultative and participative leadership styles are most appropriate to today's modern organizations and workers.

Question 10

The fastest, most accurate form of communication is that which we describe as "one-way" communication.

Question 11

A lasting communicating relationship between two people is never completely established; it must be constantly nurtured and conscientiously maintained.

Question 12

The most failures in communication probably occur in simple interchanges between people.

Question 13

How the employees view their leaders and thus how they may come to view the organization can be significantly influenced by the leader's communication style.

Question 14

To be an effective listener one must concentrate his or her attention on extracting the factual information from what is being said.

Question 15

In the healthcare workforce in general it is becoming increasingly more necessary to interact with people who hold different values and believe in different ways.

Question 16

McGregor's Theory Y advanced the belief that:

A) The average person generally prefers to be led.
B) People must be persuaded, controlled, or rewarded as necessary to accomplish the aims of the organization.
C) People are not naturally passive or resistant to organizational needs.
D) Without active intervention by management, workers would be passive and even resistant to organizational needs.

Question 17

The observable behavior of the benevolent autocrat often suggests that:

A) The leader dictates the path that he or she considers best for all concerned.
B) The leader always remains open to input from the workers.
C) The leader generally exercises an open-door policy.
D) The leader depends heavily on two-way communication with the workers.

Question 18

False understanding can be described as:

A) Believing one is understood without having made an effort to secure feedback.
B) An essential disagreement between parties.
C) The inevitable result of consistent one-way communication.
D) Two parties to a communication advancing opposing views.

Question 19

The true participative leader operating in today's organizational environment:

A) Must always operate in the strong belief that he or she is being paid to make decisions.
B) Must willingly remain responsible for the decisions of the group.
C) Must remain ever aware that allowing the workers to make decisions is abrogation of a basic management responsibility.
D) None of the above.

Question 20

The most commonly encountered problem with many managers' stated "open-door" policies is:

A) The manager becomes overloaded with employees' problems and complaints.
B) Upon being accessed, the manager immediately refers the employee to human resources.
C) The manager end-runs supervision by making inappropriate decisions.
D) When employees cannot readily access the manager they perceive a contradiction between the manager's words and actions

Question 21

A strong determinant of whatever mode of communication may be chosen in a specific situation is the immediacy of _________ desired.

Question 22

Time and changing social conditions have lessened the extent of ___________ leadership over the years.

Question 23

In true two-way communication the sender's position is one of ______________.

Question 24

The ideal leader is a facilitator, a remover of obstacles, and in general a _________ that causes the entire group to move forward in the proper direction.

Question 25

Whether speaking of "management" or "leadership," we are addressing the fundamental process of getting work done and accomplishing goals through _________.