Deck 4: Nonverbal Communication

Question 1

Which expression captures the essence of the power of nonverbal communication?

A) If you want people to understand you, speak their language.
B) In order to walk the walk, one must talk the talk.
C) Actions speak louder than words.
D) Do unto others as you would have them do unto you.

Answer 1

C

Question 2

Communicating without using words is known as ______ communication.

A) verbal
B) nonverbal
C) relational
D) cultural

Answer 2

B

Question 3

Dipen looks at photos from his birthday party and gets the impression that his brother did not want to be in the photo based on the fact that his brother was frowning. What statement about nonverbal communication is supported by this example?

A) Nonverbal messages are less convincing than verbal messages.
B) Nonverbal messages communicate feelings and attitudes.
C) Nonverbal messages cannot be assessed via photos.
D) Nonverbal communication is more accurate than verbal messages

Answer 3

B

Question 4

You ask your roommate Xylia if she ate the last of the food in the refrigerator. Xylia denies eating the food but refused to look you in the eye. You don't believe her and think that she is lying based on the fact that she won't look at you. What statement about nonverbal communication is supported by this example?

A) Nonverbal communication is more accurate than verbal messages.
B) Nonverbal messages are more convincing than verbal messages.
C) Nonverbal messages reflect our feelings and attitudes.
D) Nonverbal messages can be assessed as truth.

Question 5

The functions of nonverbal communication are to ______.

A) accent, conflict with, regulate, and omit information
B) repeat, conflict with, complement, and omit information
C) repeat, accent, conflict with, complement, regulate and substitute messages
D) accent, regulate, neutralize, complement, and substitute messages

Question 6

You order two coffees while holding up two fingers. This is an example of which function of nonverbal messages?

A) repeating
B) complementing
C) regulating
D) accenting

Question 7

Saying "Yes" while nodding one's head up and down is an example of which function of nonverbal communication?

A) conflicting
B) persuading
C) regulating
D) repeating

Question 8

The accenting function of nonverbal behavior can be summarized in which way?

A) a verbal message that highlights a nonverbal message
B) nonverbal messages that contradict verbal conversation
C) verbal messages that substitute nonverbal conversation
D) a nonverbal message that highlights the verbal message

Question 9

You ask your friend if she is enjoying her new aerobics class and she says "Yes" while shaking her head no. This example highlights which function of nonverbal messages?

A) regulating
B) complementing
C) conflicting
D) repeating

Question 10

Which function of nonverbal communication is illustrated by frowning while saying that you are happy for a friend?

A) repeating
B) dismissing
C) conflicting
D) complementing

Question 11

Nonverbal behaviors serving the ______ function reinforce and support the verbal message.

A) complementing
B) regulating
C) accenting
D) repeating

Question 12

Nodding one's head to control the flow of conversation is part of the ______ function of nonverbal communication.

A) complimenting
B) accenting
C) substituting
D) regulating

Question 13

A nonverbal message that takes the place of a verbal message fulfills the ______ function.

A) substituting
B) accenting
C) repeating
D) conflicting

Question 14

Pointing instead of telling a person how to find something is an example of which function?

A) conflicting
B) substituting
C) emphasizing
D) repeating

Question 15

The study of the use of voice to express one's self is called ______.

A) words
B) verbal
C) vocalics
D) haptics

Question 16

Vocalic cues include ______.

A) gestures, volume, and use of silence
B) facial expressions, rate of speech, and tone of voice
C) articulation, punctuation, and grammar
D) tone of voice, volume, pitch, and rate of speech

Question 17

Speaking more quickly when you're excited is an example of which type of nonverbal cue?

A) gestures
B) vocalics
C) emblems
D) illustrators

Question 18

The study of body movements is called ______.

A) kinesics
B) chronemics
C) haptics
D) proxemics

Question 19

What are the two components of kinesics?

A) chronemics and gestures
B) postures and gestures
C) intimate and personal zones
D) pitch and posture

Question 20

______ is(are) the movements that we make with our hands and arms.

A) Posture
B) Gestures
C) Illustrators
D) Regulators

Question 21

Flipping someone off is a(n) ______ because it has a direct translation to a verbal expression.

A) emblem
B) illustrator
C) affect display
D) regulator

Question 22

In the digital world, sending your significant other a peace sign emoji after a fight is using what kind of nonverbal gesture?

A) emblem
B) affect display
C) adaptor
D) regulator

Question 23

You tell your roommate how big the skunk was that ran under your car last night by expanding your arms out to the width of your shoulders and saying, "It was this big." This is an example of an ______.

A) emblem
B) affect displays
C) illustrator
D) adapter

Question 24

Nonverbal gestures, postures, and facial expressions that communicate emotions are called ______.

A) illustrators
B) affect displays
C) regulators
D) adaptors

Question 25

Gestures that are used to control turn-taking in conversations are called ______.

A) emblems
B) illustrators
C) regulators
D) adaptors

Question 26

Keisha is nervous during her speech. She fidgets with her pen and scratches her nose throughout her presentation. What type of gesture is Keisha displaying?

A) adapters
B) affect displays
C) illustrators
D) emblems

Question 27

Which of Edward T. Hall's spatial zones occupies zero to 18 inches?

A) intimate
B) public
C) personal
D) social

Question 28

Melanie and Erik, a pair that did not get along well in high school, met again at their 10-year high school reunion. They politely engaged in conversation from 6 feet away, within the ______ zone.

A) intimate
B) personal
C) social
D) public

Question 29

The ______ zone is over 12 feet in distance and is most often used in large or public settings.

A) intimate
B) personal
C) social
D) public

Question 30

The study of how people use space and objects to communicate occupancy or ownership of space is known as ______.

A) environment
B) chronemics
C) territoriality
D) proxemics

Question 31

Within the study of ______, there are three types of intrusions: violation, invasion, and contamination.

A) chronemics
B) haptics
C) environment
D) territoriality

Question 32

Entering or using a territory without permission is called ______.

A) violation
B) invasion
C) contamination
D) mitigation

Question 33

Imagine you are meeting with a small study group at the library before an exam. Halfway into your study session, a larger group of students sits at the tables around yours, engaging in small talk with each other, and you eventually decide to leave. Which type of intrusion does this illustrate?

A) violation
B) invasion
C) contamination
D) mitigation

Question 34

______ is a type of intrusion where we pollute the area we are occupying with trash or noise.

A) Violation
B) Invasion
C) Contamination
D) Mitigation

Question 35

Factors such as room design, lighting, smell, and seating arrangement influence ______.

A) kinesics
B) proxemics
C) environment
D) physical appearance

Question 36

The formation of perceptions or views of others is part of ______ management.

A) environmental
B) impression
C) social
D) relational

Question 37

The formality, privacy, and familiarity of one's ______ impacts interactions and reactions to others.

A) culture
B) social context
C) environment
D) relationships

Question 38

How comfortably we can behave in light of our expectations relates to our understanding of the ______ of an environment.

A) formality
B) warmth
C) privacy
D) familiarity

Question 39

______ refers to how cautiously we react when meeting new people or being in new environments.

A) Formality
B) Familiarity
C) Warmth
D) Privacy

Question 40

______ is the study of time and how time structures interactions.

A) Haptics
B) Kinesics
C) Chronemics
D) Vocalics

Question 41

A boss taking several days to reply to an employee's e-mail can be linked to which type of nonverbal communication?

A) vocalics
B) chronemics
C) kinesics
D) haptics

Question 42

A person who makes "to-do" lists to stay on schedule for daily tasks is likely to be from a ______ culture.

A) laissez faire
B) controlled
C) polychronic
D) monochronic

Question 43

A culture in which the owner of a small business does not post regular business hours most likely has a ______ view of time.

A) laissez faire
B) controlled
C) polychronic
D) monochronic

Question 44

The facial management technique used to erase or numb how we really feel is called ______.

A) cooperation
B) intensification
C) deintensification
D) neutralization

Question 45

Hiding one's true emotion about a situation by displaying a facial expression that is more socially acceptable is known as ______.

A) neutralization
B) masking
C) intensification
D) deintensification

Question 46

Using expressions to exaggerate how you feel about something is called ______.

A) neutralization
B) masking
C) intensification
D) deintensification

Question 47

Textual expressions of emotions occur through the use of ______.

A) emoticons
B) emoji
C) avatars
D) analogs

Question 48

______, also known as "picture letters" are used to express specific types of emotions.

A) Emoticons
B) Emoji
C) Avatars
D) Analogs

Question 49

Eye behavior, such as looking down and avoiding eye contact, can be strong signals a person could be lying, and are referred to as ????______.

A) arousal cues
B) salience cues
C) involvement cues
D) deception cues

Question 50

Which nonverbal cue can indicate deception?

A) having straight posture
B) maintaining eye contact
C) looking down at the floor
D) touching the other person gently

Question 51

Which type of touch serves a specific purpose, such as within the context of a professional setting?

A) love/intimate touch
B) social/polite touch
C) functional/professional touch
D) friendship/warmth touch

Question 52

______ touch demonstrates platonic affection and support.

A) Love/intimate
B) Social/polite
C) Functional/professional
D) Friendship/warmth

Question 53

Paul shakes hands with his friend's girlfriend when the couple meet him over the weekend for coffee. Which kind of touch is Paul using?

A) love/intimate touch
B) social/polite touch
C) functional/professional touch
D) friendship/warmth touch

Question 54

Cultural groups that shy away from frequent touch are called ______ cultures.

A) noncontact
B) contact
C) polychronemic
D) monochronic

Question 55

Body types can be classified using a method called ______.

A) digital mapping
B) somatyping
C) physical feature mapping
D) facial-typing

Question 56

______ is defined by Andersen (1979) as the use of closeness-inducing nonverbal behavior cues.

A) Verbal immediacy
B) Nonverbal immediacy
C) Somatyping
D) Affect displays

Question 57

Which of the following is a way to improve your nonverbal communication skills?

A) Keep vocal cues constant and invariable.
B) Smile when another person is telling positive news.
C) Orient your body away from another person.
D) Multitask by checking text messages while nodding your head.

Question 58

Many communication scholars have linked nonverbal immediacy with ______.

A) respect
B) popularity
C) honesty
D) liking

Question 59

Nonverbal messages are often more convincing than verbal messages.

Question 60

A candidate being turned down for a job primarily because he did not make eye contact shows how words are more important than actions.

Question 61

Pushing the "like" button under an Instagram photo is an example of the complementing function of nonverbal communication.

Question 62

We use nonverbal messages to manage the flow of verbal communication.

Question 63

Saying "No" while shaking one's head from side to side is an example of substituting.

Question 64

Saying "I'm really happy today" while smiling is an example of how nonverbal messages complement verbal messages.

Question 65

Nonverbal codes are universal and do not vary across cultures.

Question 66

Your voice can reveal our emotions, our thoughts, and the type of relationships you have with others.

Question 67

The pointing gesture, "come here" gesture, and "stay away" gesture have very different interpretations across cultures.

Question 68

Gestures that are used to control the turn-taking in conversations are known as regulators.

Question 69

We reveal who we are as people by the way we use distance and space at home and at work.

Question 70

People in the United States enjoy close proximity with people, preferring the intimate zone of 0 to 18 inches over other types of spatial zones.

Question 71

Women sitting close to one another tends to provoke homophobia.

Question 72

Our nonverbal behaviors change depending upon the environments in which we communicate.

Question 73

Nonverbal cues cannot be used in digital communication.

Question 74

The use of emoticons is inappropriate in professional communication.

Question 75

Touch (haptics) can be used to show power and role differences between people.

Question 76

Physical attractiveness is a perception of beauty based on features like height, weight, and shape.

Question 77

Nonverbal immediacy shows social ineptness.

Question 78

Nonverbal immediacy behaviors are linked to stronger and more satisfying relationships across a variety of relational contexts.

Question 79

Based on your textbook reading, answer this question: Why does nonverbal communication matter?

Question 80

Explain accenting as a function of nonverbal communication. Give an example of how you might use accenting when sending a text message.