Deck 13: Leadership and Teams

Question 1

Is it true that as organizations have come to rely on team-based arrangements to increase and improve quality, productivity, and customer service, Teams have received an increasing amount of attention?

Answer 1

True

Question 2

Fayol (1949) sets out 'Principles of Management' provides a view of the organization which has order and control as the dominant features of management and organizations.
What are the key features he identifies as the cornerstone of a successful organization?

A) Division of work, authority, and discipline
B) Disciples, authority, and distribution of wealth
C) Authority, multiplication and division of work
D) Authority, discipline and divisive work,

Answer 2

A

Question 3

Is it true that Max Weber (1947) 'bureaucracy' evolved to give rise to a new breed of professional managers and administrators whose job it was to maintain the structure and to ensure the flow of inputs through to outputs?

Answer 3

True

Question 4

Buchanan and Boddy 1983; Walton and Susman 1987; Zuboff 1988 identified the importance of managing information and knowledge effectively and efficiently whilst ensuring the workforce remain committed to the central philosophy of the organization.
What did they recognise as being both a challenge and opportunity for organisations?

A) The arrival of cheap information technology systems.
B) The reduction in control and influence over distant workers using technology systems.
C) The drive to produce goods and services with a much closer customer focus.
D) Collaboration, teams, and teamwork seemed to be increasingly popular.

Question 5

Academic research into what a team 'is' can assist understanding into what the nature is of the processes occurring between individuals operating in such structures.
Conceptually how does Schein (1994) specifically determine the nature of a team?

A) A team is 'a group of people who are committed to the attainment of a common objective, who work well together and enjoy doing so, and who produce high quality results'.
B) Teams often exist within a larger organizational context and who are not seen by others as a social entity, who are dependent because the tasks they perform are as individual members of a group.
C) The team is 'any number of people who interact with one another, are psychologically aware of one another, and perceive themselves
To be a group'.
D) The team is 'any number of people who conflict with one another, are psychologically aware of one another, and perceive themselves
To as an individual'.

Question 6

The issue of defining the boundaries of the 'team' - Who is 'in' and who is 'out' - are easy issues to resolve, especially if the group operates at arm's length across different spacio-temporal dimensions.

Question 7

Is it true that whilst effort spent 'team building' is commendable, Teams could also be a waste of productive time because too much time is spent on the unproductive routine of building trust and agreement?

Question 8

Katzenbach and Smith (1993) make the point that groups do not become a 'team' just because someone labels them a team. In seeking to explain this concept further, they seek to differentiate between groups and teams.
What identifies a group as opposed to a team?

A) There is encouragement of open-ended discussion and active problem-solving meetings.
B) It measures effectiveness directly by its influence on each other (e.g. financial performance of the business).
C) The group's purpose is the same as the broader organizational mission.
D) It measures performance directly by assessing collective work products.

Question 9

Dyer (1984) asserted there was a lack of adequate theory that could be applied to teams. Since this a myriad views on teams ranging from norm-based models to role, phase, and a shared mental approach has emerged.
What 3 categories does Roe (2020) use to determine these different models?

A) Descriptive team models, 'input-output' role models, Normative team models.
B) Individual role models, Normative team models, explanatory theory team models.
C) Explanatory theory team models, Descriptive team models, 'input-output' role models.
D) Individual role models, Normative team models, Descriptive team models.

Question 10

Margerison and McCann (1990) devised their Team Management Profile Questionnaire because they wanted to be able to predict which roles individuals would be most suited to.
What are the team roles they identify?

A) Completer Finisher, Coordinator, Implementer, Monitor Evaluator, Plant, Shaper, Team Worker
B) Reporter Adviser, Creator Innovator, Explorer Promoter, Assessor Developer, Thruster Organizer, Concluder Producer, Controller Inspector, and Upholder Maintainer.
C) Reporter Adviser, Completer Finisher, Innovating, Explorer Promoter, Assessor Developer, Maintaining, Monitor Evaluator, Concluder Producer and Upholder Maintainer
D) Advising, Developing, Innovating, Inspecting, Linking, Maintaining, Organizing, Promoting