Question 1

______________________ is a system of shared values, beliefs, assumptions, and understandings that influence worker behavior.&#10;A) Organizational Behavior&#10;B) Organizational Culture&#10;C) Organizational Politics&#10;D) None of the above

Accepted Answer

The question is the definition of organizational culture. The other three choice are incorrect because organizational behavior (choice a) is the study of human behavior in the work environment; organizational politics (choice c) is the use of informal strategies and tactics to gain power by developing power contacts and establishing alliances; and none of the above (choice d) cannot be correct since there is a correct choice.

Question 2

Which of the following is a human resource in sport facilities?&#10;A) Professional Staff&#10;B) Volunteers&#10;C) Clients&#10;D) All of the Above

Accepted Answer

As defined in the chapter, all of the above (Choice D) is correct because the major human resources in a sport facility fall into three categories - professional staff, volunteers, and clients.

Question 3

Which of the following statements is FALSE?&#10;A) The executive level is made up of senior or top managers within the sport facility, but has little power and authority over the day-to-day operations&#10;B) Middle managers are accountable for the day-to-day operations of specific departments or operations within a sport facility&#10;C) Supervisory level professional staff are responsible for the day-to-day operations within a specific unit in a department&#10;D) General staff are the specialists within individual units who complete the tasks as assigned by the management structure within a sport facility

Accepted Answer

All of the statements are true except for Choice A. The executive level has the most power and authority, is made up of senior or top managers within the sport facility, and are usually responsible for the majority of the management and operations of the overall sport facility.

Question 4

________________ are non-employees willingly to become involved with an organization or event for no compensation to assist with a need that could not otherwise be offered.&#10;A) Professional Staff&#10;B) Volunteers&#10;C) Clients&#10;D) Customers

Accepted Answer

The question is the definition of a volunteer. The other three are incorrect because professional staff (Choice A) are employees of a sport organization who are hired to perform specific jobs/tasks in exchange for some form of remuneration; and clients (Choice C) and customers (Choice D) are unique human resource for sport facilities because they are often participants and/or have some involvement with sport events that take place in sport facilities - hence they provide both inputs and outputs.

Question 5

Regardless of the type of human resources, it is important to recognize the individual differences between people - including all of the following factors EXCEPT:&#10;A) Personality&#10;B) Attitudes&#10;C) Risks&#10;D) Perceptions

Accepted Answer

Personality (Choice A), Attitudes (Choice B), and Perceptions (Choice D) are all individual differences in human resources that the sport facility manager needs to be concerned with. In addition, motivation is another integral individual difference to be considered. Risks (Choice C) are the possible losses from a hazard such as personal injury, property damage, or economic loss.

Question 6

Which style of leadership involves the most participation in decision making and problems from the maximum number of human resources?&#10;A) Autocratic&#10;B) Democratic&#10;C) Laissez-Faire&#10;D) All offer equal opportunities for participation

Accepted Answer

As will be explained, Choice D is incorrect because all other choices do not offer equal opportunities for participation. Choice B offers the opportunity for participation in decision making and problem solving from the largest number of human resources because democratic leadership is a participative style of leadership when human resources are involved with the decision making and problem solving processes related to the operation of the sport facility. Autocratic leadership (Choice A) is a dictatorial style of leadership where the leader tells the human resources what to do, and limits discussion about alternative courses of action, and laissez-faire leadership (Choice C) is where the leader defers decision making and problem solving to the human resources because of their extensive experience, skill, and knowledge about a given process.

Question 7

Which type of management is an integral process in the strategic human resource management process that focuses on the acquisition, sharing, and use of intelligence, understanding, and expertise within a sport organization to aid in the accomplishment of tasks, processes, and operations?

A) Knowledge Management
B) Total Quality Management
C) Risk Management
D) Operations Management

Accepted Answer

The question is the definition of knowledge management (Choice A). The other choices are incorrect because total quality management (Choice B) is a comprehensive, structured approach to operations management that seeks to improve the quality of facility services through constant refinements in response to feedback from users and staff; risk management (Choice C) is the process of avoiding, reducing, transferring, or retaining hazards to reduce legal exposure, prevent financial and human loss, protect facility assets, ensure business continuity, and minimize damage to the sport organizations reputation; and operations management (Choice D) focuses on administrating the processes to produce and distribute the products and services offered through a facility through the maintenance, control, and improvement of organizational activities that are required to produce products and services for consumers of the sport facility.

Question 8

What stage of the employment of personnel process involves the creation of job descriptions?&#10;A) Job Analysis and Design&#10;B) Recruiting and Selection Process&#10;C) Orientation and Training&#10;D) Performance Management

Accepted Answer

The creation of job descriptions happens during the analysis and design of jobs (Choice A). All the other choices cannot take place until potential employees are interviewed, selected, and employed - hence must be after the creation of a job description.

Question 9

Which of the following is NOT a part of performance management for human resources?&#10;A) Appraisal and Reward Systems&#10;B) Promotions and Succession Management Processes&#10;C) Layoffs and Termination Processes&#10;D) All of the Above are Performance Management Processes

Accepted Answer

All of the Above (Choice D) are integral parts of the performance management process within human resources.

Question 10

Define the four major individual differences in human resources that a facility manager must evaluate on an ongoing basis. Provide examples and details of how you would conduct this ongoing evaluation.

Accepted Answer

The answer of Define the four major individual differences in...

Question 11

Volunteers are an integral part of human resource management in sport facilities. Answer the following:
a. Why do people volunteer?
b. What is the need for volunteers?
c. What is the economic significance of volunteers?

Accepted Answer

The answer of Volunteers are an integral part of human...

Question 12

Develop a job description for the position of Director of Recreational Facilities for a municipality.

Accepted Answer

The answer of Develop a job description for the position...

Question 13

Research and explain the difference between terminating an employee from a unionized sport facility versus a non-unionized facility.

Accepted Answer

The answer of Research and explain the difference between terminating...

Deck 6: Organizational Leadership and Human Resource Management