Deck 11: Human Capital Management

Question 1

The concept of knowledge workers change the concept of labor through which of the following?

A) It created new profound respect for workers
B) It recognized employees as forms of human capital
C) It realized that employees produce economic value for an organization
D) All of the above

Answer 1

D

Question 2

Institutional knowledge involves which of the following?

A) Historical knowledge and wisdom that is retained by employees
B) The creative abilities that bring wealth to an organization
C) The policy documents that regulate employee behavior
D) Human rights issues

Answer 2

A

Question 3

Which of the following can differentiate an organization from its competitors and influence the public's perception of the company's reputation?

A) Vision statement
B) Mission statement
C) Sustainability report
D) Regulatory processes

Answer 3

B

Question 4

Which of the following questions is NOT appropriate when writing a mission statement?

A) What is our role in society?
B) What are our values?
C) Will it be profitable?
D) How can we incorporate and strengthen our values in our operations?

Question 5

Which of the following is NOT a cost associated with hiring the wrong person for a job?

A) A reduction in employee morale
B) A breakdown in communication
C) An overall reduction in productivity
D) An overall increase in vacation pay

Question 6

A well written job description should include:

A) A list of employees they will supervise
B) An organizational chart
C) The company's core values and mission statement
D) All of the above

Question 7

Which of the following is a good reason to hire locally?

A) Local workers are more likely to value their jobs
B) Local workers have specific knowledge, which can enhance the customer experience
C) Local workers earn lower salaries
D) Local workers know more about operationalizing sustainability

Question 8

When trying to hire local low-skilled workers, the best place to post a job opening is:

A) On the internet
B) Through a recruiting agency or head hunter
C) Community centers or churches
D) All of the above

Question 9

Which of the following could be considered an inappropriate interview question?

A) Tell me your family situation. Who will take care of the children when they are home sick from school?
B) Tell me about a time when you tried to do something and you were not successful. How did you handle that?
C) Tell me about a time you had to deal with a difficult customer. What happened?
D) Tell me about a time when you had to make a difficult decision on the job. What did you do?

Question 10

The process of listen to those individuals who are different than yourself is an example of:

A) Diversity
B) Inclusion
C) Bias
D) Emotional engagement

Question 11

Showing an employee how their efforts are making a difference is an example of:

A) Diversity
B) Inclusion
C) Bias
D) Emotional engagement

Question 12

Managers are responsible for all of the following EXCEPT:

A) Employee scheduling
B) Discrimination
C) Performance evaluation
D) Empowering employees

Question 13

Empowering employees to facilitate change can lead to:

A) Ethical business operations
B) An ability to meet or exceed sustainability expectations
C) The retention of valuable employees
D) All of the above

Question 14

Evidence suggests that an effective way to support team building is through:

A) Coercion
B) Creating a competitive environment
C) Psychological safety
D) Offering a good benefit package for employees

Question 15

Where is the onboarding plan should an employee become comfortable with organizational culture?

A) 30 days
B) 60 days
C) 90 days
D) 120 days

Question 16

Where is the onboarding plan should an employee be allowed to provide feedback on performance metrics?

A) 30 days
B) 60 days
C) 90 days
D) 120 days

Question 17

Professional development can help retain employees because:

A) It makes them happy
B) It makes them feel guilty about looking for work elsewhere
C) It teaches them skills only appropriate to a specific company
D) None of the above

Question 18

Which percentage of an employee's growth comes from on-the-job training?

A) 10 percent
B) 20 percent
C) 70 percent
D) 100 percent

Question 19

According to The Network for Business Sustainability, which of the following concentrates on current sustainability commitments or implementing sustainability initiatives?

A) Fulfillment
B) Innovation
C) Formal processes
D) Informal processes

Question 20

According to The Network for Business Sustainability, which of the following involves experimentation, learning, and trying new things?

A) Fulfillment
B) Innovation
C) Formal processes
D) Informal processes

Question 21

According to The Network for Business Sustainability, social norms is best fit with:

A) Fulfillment
B) Innovation
C) Formal processes
D) Informal processes

Question 22

According to The Network for Business Sustainability, the process of fostering commitment includes:

A) integrating sustainability into the core of the organization's strategies and processes
B) Building and reinforcing the importance of sustainability for the organization
C) Awareness raising
D) All of the above

Question 23

Most tourism workers are classified as service workers.

Question 24

Human capital management is another word for human resource management.

Question 25

The longer an employee works for an organization the higher their institutional knowledge.

Question 26

When an organization has a clear understanding of the type of culture they want to create, the process of recruiting, hiring, and retaining great talent becomes much easier.

Question 27

Hiring decisions play only a minor role in the success of a company.

Question 28

The cost of hiring the wrong person can have more than monetary consequences.

Question 29

It is important to fire under performing employees immediately.

Question 30

Job descriptions should include the physical requirements of a job.

Question 31

When hiring locally, paid time off for family sick leave may be an important benefit for employees.

Question 32

Everyone has unconscious biases.

Question 33

Unconscious bias can lead to overlooking qualified candidates who may be the right fit for the position.

Question 34

Motivated employees do not need to know how their work is contributing to the greater good of the organization or their customers.

Question 35

One way of collecting information about how well an organization is doing is through the use of identifiable employee feedback surveys.

Question 36

20 percent of an employees formal training comes form mentoring and coaching.

Question 37

Employees must come with specific job skills as attitudes can be easily taught on the job.

Question 38

A passion for sustainability is an easy trait to find in a potential employee.

Question 39

Fulfillment aims to establish and reinforce social norms through establishing shared values and shared ways of doing things that align with sustainability.

Question 40

Innovation is finding ways to do things differently or better.

Question 41

Formal approaches involve establishing rules, systems, and procedures that dictate behavior by codifying and organizing values and behaviors that have developed informally.

Question 42

The practice of clarifying expectations is aimed at building and reinforcing the importance of sustainability for the organization

Question 43

Capacity for change includes creating opportunities for employees to learn and develop.

Question 44

Approximately 70% of an employee's growth comes from on-the-job training, 20% comes through mentoring and coaching, and 10% comes through formal training classes

Question 45

Recognizing that each individual is unique and appreciating those differences

Question 46

The emotional commitment that employees demonstrate towards upholding the mission and values of the company

Question 47

The percentage of employees who leave an organization over a certain period of time (typically, one year)

Question 48

The stock of knowledge, habits, social and personality attributes, including creativity, embodied in the ability to perform labor so as to produce economic value

Question 49

The process of acquiring, training, managing and retaining employees

Question 50

A term used to describe the management and professional development of employees within an organization

Question 51

The act of harnessing diversity for the benefit of improving decision-making and growth

Question 52

The collection of historical knowledge and wisdom that is retained by employees and the analytical skills necessary for its effective use within the organization

Question 53

Workers who apply theoretical and analytical knowledge, acquired through formal training, to develop products and services

Question 54

A written statement of a company's purpose and values, which informs the company's decision-making and trade-off to both members of the company and the external community

Question 55

A plan that establishes employment goals and enables new employees to learn how to be successful in their role

Question 56

Goals that seek to improve the employee's ability to excel at their current job

Question 57

Goals that seek to further the employee's career advancement

Question 58

A worker whose primary task is the serving of customer needs

Question 59

An informal understanding that governs the behavior of members of a society or business

Question 60

A group of people united by a common business goal or achieving common objectives

Question 61

The inclination for humans to form social stereotypes that lump people together unfairly based on their past experiences