Question 1

Discipline can be considered a process of:&#10;A) elimination.&#10;B) socialization.&#10;C) conformation.&#10;D) evolution.

Accepted Answer

Discipline involves the socialization of individuals to adhere to a set of rules and regulations, which are necessary for the functioning of society. It also involves teaching individuals to control their behavior and impulses in accordance with these rules, which is a key aspect of socialization. Elimination, conformation, and evolution are not accurate descriptions of the discipline process.

Question 2

Effective discipline requires that:&#10;A) rules are clear and communicated in advance.&#10;B) punishment is severe enough to discourage repetition.&#10;C) punishment occurs, not that it is justified.&#10;D) enforcement of rules varies with individual capability.

Accepted Answer

Clear and communicated rules set expectations and help prevent misbehavior. Punishment is only one aspect of effective discipline and should be appropriate and consistent with the misbehavior. Discipline should also focus on teaching alternative behaviors and reinforcing positive behaviors. Enforcing rules based on individual capability can create inequality and confusion in the classroom or other settings.

Question 3

Communication of the reason for rules increases employee:&#10;A) acceptance.&#10;B) lack of interest.&#10;C) disrespect.&#10;D) ability to carry out assigned task.

Accepted Answer

When employees understand the reason behind a rule, they are more likely to accept it and follow it. They may also feel more connected to the organization and their role in it. On the other hand, lack of communication about the reason for a rule can lead to confusion, disregard, and even disrespect for the organization and management. Clear communication about rules and the reasoning behind them can enhance employees' ability to carry out their assigned tasks effectively.

Question 4

The &#34;hot stove rule&#34; outlines four principles. These include which of the following?&#10;A) impartiality&#10;B) immediacy&#10;C) consistency&#10;D) all of the above

Accepted Answer

The hot stove rule includes all three principles of impartiality, immediacy, and consistency.

Question 5

Binding labor contracts set forth rules and procedures including:&#10;A) setting penalties on management for failing to abide by the rules&#10;B) setting penalties on workers for failing to abide by the rules.&#10;C) setting penalties on management and workers for failing to abide by the rules&#10;D) setting penalties on management, workers, and union officers for failing to abide by the rules

Accepted Answer

Binding labor contracts typically have rules and procedures that both management and workers must follow. Therefore, penalties are usually set for both parties for failing to abide by the rules. However, it is unlikely that penalties would be imposed on union officers as they are not directly involved in the employment relationship between the employer and employees.

Question 6

Disciplining a team member when a union contract is in effect may be:&#10;A) easier&#10;B) harder&#10;C) the same as without a contract&#10;D) more difficult

Accepted Answer

The answer of Disciplining a team member when a union...

Question 7

The nature of collective bargaining requires _______________________________ to be rigid and specific regarding rules and procedures.&#10;A) both union and management&#10;B) both management and owners&#10;C) both union and workers&#10;D) both full-time and part-time workers

Accepted Answer

Collective bargaining involves negotiations between the union and management to reach an agreement on working conditions, wages, benefits, and other employment-related matters. To ensure a fair and effective bargaining process, both parties need to establish clear rules and procedures that are followed consistently. This helps to prevent misunderstandings, disputes, and delays in reaching a collective agreement. Therefore, it is essential for both the union and management to be flexible where necessary but also clear and specific in terms of the rules and procedures that are established.

Question 8

The sequence of steps in progressive discipline is shown in which of the following?&#10;A) oral reprimand -> written reprimand -> suspension -> termination&#10;B) written reprimand -> formal hearing -> suspension -> termination&#10;C) oral reprimand -> formal hearing -> suspension -> termination&#10;D) written reprimand -> oral reminder -> suspension -> termination

Accepted Answer

The sequence of steps in progressive discipline typically starts with an oral reprimand and progresses to a written reprimand, then suspension, and finally termination if the behavior or performance issue is not resolved. Option A is the only one that follows this sequence. Option B includes a formal hearing, which is not always necessary, and Option C skips the written reprimand. Option D includes an oral reminder, which is not a formal disciplinary action.

Question 9

By definition, progressive discipline is the application of:&#10;A) corrective measures by increasing degrees.&#10;B) patience and empathy by increasing degrees.&#10;C) penalties for behavior by increasing degrees of severity.&#10;D) training and counseling by increasing degrees.

Accepted Answer

Progressive discipline is the application of corrective measures by increasing degrees. This means that the disciplinary action taken by the employer increases in severity as the problematic behavior continues. The idea behind progressive discipline is to give the employee the opportunity to correct their behavior before being terminated. The corrective measures typically include verbal warnings, written warnings, suspension, and ultimately termination.

Question 10

The goal of the progressive approach is to solve an issue:&#10;A) when it is small but if it is not solved to move to the next level.&#10;B) so the manager can address the next issue.&#10;C) to bring rapid closure to a bad situation.&#10;D) resolve the problem in favor of the company.

Accepted Answer

The progressive approach aims to solve a problem when it is small, but if it is not solved, it progresses to the next level. This approach focuses on preventing the issue from escalating into a bigger problem.

Question 11

The goal of the _____________ approach is to solve an issue when it is small but if it is not solved to move to the next level.&#10;A) positive discipline&#10;B) negative discipline&#10;C) progressive discipline&#10;D) transformational discipline

Accepted Answer

The answer of The goal of the _____________ approach is...

Question 12

_________________________ shows team members that obeying the rules and safety or sanitation regu- lations benefits them as well as the organization.&#10;A) positive discipline&#10;B) negative discipline&#10;C) progressive discipline&#10;D) transformational discipline

Accepted Answer

The answer of _________________________ shows team members that obeying the...

Question 13

The following is the flow of which type of discipline? - oral reminder - counseling with written reminder - one-day &#34;decision-making&#34; leave with pay - grounds for termination established -&#10;A) positive discipline&#10;B) negative discipline&#10;C) progressive discipline&#10;D) transformational discipline

Accepted Answer

The answer of The following is the flow of which...

Question 14

The philosophy behind positive discipline is that:&#10;A) most people come to work wishing to do a good job.&#10;B) most people do not want to work.&#10;C) strict discipline is required for to do a good job.&#10;D) a rigidly structured work environment encourages quality performance.

Accepted Answer

The answer of The philosophy behind positive discipline is that:&#10;A)...

Question 15

A positive approach to discipline is:&#10;A) continuous education.&#10;B) transformational.&#10;C) primarily punitive.&#10;D) best described as emotional programming

Accepted Answer

The answer of A positive approach to discipline is:&#10;A) continuous...

Question 16

Keys to effective discipline include which of the following?&#10;A) staying calm&#10;B) a public display of emotion&#10;C) speaking loudly&#10;D) an authoritative tone of voice

Accepted Answer

The answer of Keys to effective discipline include which of...

Question 17

Documentation is critical to quality discipline and does not include which of the following?&#10;A) written reprimands.&#10;B) oral reprimands.&#10;C) notification of the employee.&#10;D) the employee's written record of the activity

Accepted Answer

The answer of Documentation is critical to quality discipline and...

Question 18

Termination of an employee is a major step and requires that a number of questions be considered and answered prior to the decision. These questions include which of the following?&#10;A) Was prior discipline sufficiently harsh?&#10;B) Will this place a hardship on the family of the employee?&#10;C) Were all other options of disciplinary action considered?&#10;D) Was the employee's potential termination discussed sufficiently with his team members?

Accepted Answer

The answer of Termination of an employee is a major...

Question 19

Examples of infractions requiring immediate dismissal include:&#10;A) racial slurs.&#10;B) drug and alcohol use on the job.&#10;C) use of abusive language.&#10;D) obscene or immoral conduct.

Accepted Answer

The answer of Examples of infractions requiring immediate dismissal include:&#10;A)...

Question 20

Exit interviews provide:&#10;A) valuable information about the operation.&#10;B) an opportunity for disgruntled employees to sound off.&#10;C) data required by the EEOC.&#10;D) an opportunity for management to express their discontent with the disloyal employee.

Accepted Answer

The answer of Exit interviews provide:&#10;A) valuable information about the...

Question 21

Exit interviews:&#10;A) enable managers to compile data about the work environment&#10;B) establish the effectiveness of induction and orientation training programs&#10;C) are used to establish the primary reasons people leave&#10;D) all of the above

Accepted Answer

The answer of Exit interviews:&#10;A) enable managers to compile data...

Question 22

The exit interview is best conducted by:&#10;A) a manager other than the team member's direct manager.&#10;B) a general manager.&#10;C) the team member's direct manager rather than the human resource officer.&#10;D) both a general manager and the human resource officer.

Accepted Answer

The answer of The exit interview is best conducted by:&#10;A)...

Deck 13: Discipline