Deck 1: An Orientation to Interpersonal Communication

Question 1

The process through which people produce, interpret, and coordinate messages to create shared meanings, achieve social goals, manage their personal identities, and carry out their relationships is called

A) circular encoding
B) message decoding
C) effective communication
D) interpersonal communication

Answer 1

D

Question 2

If Maryam accepts your invitation to dinner, what communication purpose was proven?

A) we communicate to meet social goals
B) we communicate to share meaning
C) we communicate to manage our personal identity
D) we communicate to conduct relationships

Answer 2

A

Question 3

Every day, you see the same acquaintance in the hall. You say, "Hello, how are you?" and your friend answers, "Fine, thank you." This is an example of

A) message production
B) a script
C) feedback
D) internal noises

Answer 3

B

Question 4

If you look around the classroom, you see desks, chairs, and windows, all of which make up the

A) social context
B) nonverbal prompters
C) physical context
D) perceptions

Question 5

At dinner you get your father's advice on whether you should take sociology or political science to meet a requirement. The next day when you see your father, you say, "I decided on poly sci." His understanding of your message is explained by

A) physical context
B) historical context
C) psychological context
D) symmetrical relationships

Question 6

Maria is very impatient with her children because she had a bad day at work, and she is feeling stressed. Maria's reactions to her children are affected by

A) physical context
B) social context
C) psychological context
D) symmetrical relationships

Question 7

We use _____, words and/or nonverbal behaviors to convey the thoughts, feelings, and intentions of the speaker.

A) messages
B) contexts
C) channels
D) encoding

Question 8

LeBron is talking with Antwon about last night's political debate. LeBron's ability to understand Antwon is likely influenced by

A) physical context
B) historical context
C) social context
D) symmetrical relationships

Question 9

Before Carmen can send out a message, she must first _____, in which she will select words and behaviors that will represent her ideas and feelings.

A) encode
B) decode
C) transcribe
D) channel

Question 10

Marshall was distracted from Tara's message because he saw his father arriving home. This is an example of

A) semantic noise
B) external noise
C) internal noise
D) psychological noise

Question 11

While working at a clothing store, Rachel was asked by a customer if they had any "fresh" clothes. Rachel remarked that this store only carried petite sizes. This is an example of

A) semantic noise
B) external noise
C) internal noise
D) psychological noise

Question 12

While listening to the professor lecture, Bernice frowned and shook her head every once in a while to offer

A) external messages
B) feedback
C) channels
D) noise

Question 13

Daydreaming is an example of

A) channeling
B) semantic noise
C) internal noise
D) psychological context

Question 14

_____is information about how a message was interpreted by its recipient, conveyed in a subsequent message.

A) Internal response
B) Channeling
C) Feedback
D) Noise

Question 15

Selecting the word rain when you are talking about precipitation represents a process called

A) encoding
B) decoding
C) feedback
D) semantics

Question 16

Interpersonal communication is

A) continuous
B) irreversible
C) transactional
D) all of the above

Question 17

Imagine you use the word "jock" when talking to an athlete and the athlete has a different meaning of the word than you do. This is an example of

A) internal noise
B) external noise
C) selective perception
D) semantic noise

Question 18

If Marissa thinks about the events of last evening while she is listening to a classroom lecture, these thoughts would be considered

A) encoding
B) feedback
C) noise
D) channels

Question 19

As Jones tells about his trip to the Grand Canyon, he notices Janet and Mark yawning. The information Jones is receiving is known as

A) encoding
B) decoding
C) feedback
D) channels

Question 20

Lars and Frances have an exchange where they cannot agree who is in control, and each wants to assert his or her own power. This is a(n)

A) complementary message
B) symmetrical message
C) expressive exchange
D) inclusive message

Question 21

Tina makes all decisions about the finances for both herself and her housemate Jessica. Jessica is fine with this. This example would be _____ behavior.

A) complementary
B) symmetrical
C) expressive
D) inclusive

Question 22

_____ is (are) a set of moral principles that may be held by a society, a group, or an individual that provide general guidelines for acceptable behavior and are open to some interpretation and gradual change.

A) Rules
B) Laws
C) Norms
D) Ethics

Question 23

All of the following are ethical standards to keep in mind when communicating, but _____ means being impartial and not biased.

A) respect
B) fairness
C) integrity
D) responsibility

Question 24

Ethical communicators act with ____, which means maintaining consistency between what we say we believe and what we do.

A) responsibility
B) fairness
C) respect
D) integrity

Question 25

_____ is the set of beliefs, values, and attitudes that define the specific culture that participants belong to.

A) Contextual communication
B) Cultural context
C) Historical context
D) Emotional intelligence

Question 26

As a junior high school teacher, Melanie lectures on the dangers of cigarette smoking, yet before and after school each day she smokes several cigarettes. Melanie violates the ethical standard of

A) respect
B) fairness
C) integrity
D) responsibility

Question 27

As communication _____ increases, communicator competence increases.

A) knowledge
B) skill
C) motivation
D) all of the above

Question 28

_____ is the impression that your communicative behavior is both effective and appropriate in a given situation.

A) Message formation
B) Communication knowledge
C) Communication competence
D) Behavioral flexibility

Question 29

When a message conforms to social, relational, and ethical expectations, it is said to be

A) appropriate
B) effective
C) empathetic
D) transactional

Question 30

When you are able to analyze a situation and adopt your communication skills to fit that situation, you are employing

A) message formation skills
B) behavioral flexibility
C) diversity
D) none of the above

Question 31

Our textbook introduces you to systematic and research-based explanations of how communication works, otherwise known as _________.

A) communication theories
B) communication skills
C) message interpretation
D) behavioral flexibility

Question 32

Which of the following is not a process that occurs during a conversation?

A) message interpretation
B) message production
C) interaction coordination
D) internal significance

Question 33

The receiver is the participant who does all of the following except

A) encodes
B) decodes
C) listens
D) reacts

Question 34

Becky, who is away from home on a business trip, uses the computer to Skype with her teenaged son. She apologizes for missing his band concert. What purpose does this communication likely serve?

A) to share meaning
B) to conduct relationships
C) to manage personal identity
D) to evaluate the interaction

Question 35

________ is the appreciation or esteem one persona has for another.

A) Affiliation
B) Intimacy
C) Complementary behavior
D) Symmetrical behavior

Question 36

Learned communication strategies for specific types of situations are called

A) monologues
B) dialogues
C) canned plans
D) communication improvement plans

Question 37

A sequence of communication behaviors or specific message that is designed to carry out a plan is a

A) message
B) norm
C) channel
D) script

Question 38

All of the following are part of the message production process except

A) encoding
B) decoding
C) determining your goals
D) recalling a canned plan

Question 39

Bonita and Kayla are having a lively discussion about their plans for Spring Break. Each time Bonita gestures excitedly and raises her voice, Kayla mirrors her actions and tone. Kayla is exhibiting

A) interaction coordination
B) message interpretation
C) message production
D) assuming similarity

Question 40

When a receiver's interpretation of a sender's message is similar to what the speaker thought, felt, and intended, it is said that the two experienced

A) interaction coordination
B) transactional communication
C) effective scripting
D) shared meaning

Question 41

Jon often uses profanities when he is out with his friends, but he is always polite when he visits his grandmother. This example illustrates which principle of interpersonal communication?

A) Interpersonal communication is continuous.
B) Interpersonal communication is indexical.
C) Interpersonal communication is situated.
D) Interpersonal communication is transactional.

Question 42

Dark-side messages

A) may be appropriate in some situations
B) are always inappropriate
C) are always unethical
D) are never appropriate

Question 43

Slanderous name-calling is an example of what kind of message?

A) bright-side
B) easy dark-side
C) hard dark-side
D) evil dark-side

Question 44

Telling your friends that their baby is beautiful when you really think the baby is anything but beautiful is an example of a(n)

A) evil dark-side message
B) easy dark-side message
C) hard dark-side message
D) bright-side message

Question 45

Raj is sending his girlfriend an e-mail. What type of temporal structure is he using?

A) asynchronous communication
B) synchronous communication
C) continual communication
D) psychological communication

Question 46

Communication that occurs in real time is called

A) asynchronous communication
B) synchronous communication
C) continual communication
D) psychological communication

Question 47

Becky made a YouTube video about shopping for shoes. She is surprised when it goes viral and millions of people have viewed it on YouTube. Which trait of social media technology did Becky not consider?

A) social
B) media richness
C) mobility
D) reach

Question 48

In terms of media richness, if sending a message via postal mail is a lean form of communication, which is considered the most rich?

A) phone calls
B) email
C) texting
D) face-to-face

Question 49

Which of the following is not a trait of social media technology?

A) reach
B) mobility
C) temporal structure
D) convenience

Question 50

Which of the following can help you decide if you should use social media technology to communicate?

A) Remember the richness.
B) Do a cost-benefit analysis.
C) Keep abreast of rapidly evolving social media technologies.
D) All of these.

Question 51

The specific communication setting does not affect how messages are produced, interpreted, or coordinated.

Question 52

Internal noises are words in a message that interfere with or distort the meaning of a message for the receiver.

Question 53

The metaphor used to describe messages that are inappropriate or unethical is "dark-side."

Question 54

Ethical communicators respect the ideas, opinions, and feelings of others even when those opinions and feelings are completely opposite of our own.

Question 55

Competent communication need not be appropriate at all times.

Question 56

Improving micro communication skills might include creating a set of generic "lines" to use in certain situations.

Question 57

Behavioral flexibility allows us to analyze a communication situation and adapt our skills to that situation.

Question 58

In any given conversation, the sender is exclusively responsible for creating meaning.

Question 59

In the model of interpersonal communication, an individual participant can be a sender and a receiver simultaneously.

Question 60

The communication setting is the set of conditions surrounding an interaction.

Question 61

Media richness theory proposes that all social media are equal and do not vary in how well they reproduce the intended meaning.

Question 62

The significance attached to a message by the sender and receiver is called "meaning."

Question 63

The traits and characteristics that, taken as a whole, distinguish you from other people is your communication competence.

Question 64

Meaning is shared only when the receiver understands the message, thoughts, and feelings that the sender intended to send.

Question 65

It is never appropriate to send dark-side messages.

Question 66

Interpersonal communication competence is the ability to monitor your own and others' emotions and to use this information to guide your communications.

Question 67

Diversity, the variations between and among people, affects nearly every aspect of the interpersonal communication process.

Question 68

You should assume that every one of your text-based social media interactions-including email messages, tweets, Facebook posts-are probably stored on a server somewhere and accessible to others.

Question 69

Draw, label, and define the interpersonal communication model, highlighting its major components.

Question 70

Explain the four purposes of communication and tell how they relate to your communication and interactions.

Question 71

What is meant by saying interpersonal communication is transactional?

Question 72

Explain the purpose of canned plans. What are they? How do we use them?

Question 73

Define and give an example of the three types of noise.

Question 74

Why is interpersonal communication competence important?

Question 75

Given the irreversible nature of interpersonal communication, discuss the advantages and disadvantages of using electronic messages (e-mails, text messages, instant messages, discussion posts, blogs) to communicate with family/friends.

Question 76

Develop an interpersonal Communication Improvement Plan whose goal it is to ask your boss for time off.

Question 77

Why is it important to understand both the traits of social media technology and the human factors impacting technology?

Question 78

Think back to your last encounter with social media. Which type of temporal structure was used? How did this impact the nature of the communication?