Deck 11: Managing Conflict

Question 1

A disagreement caused by a perceptual difference between partners and easily resolved is ________.

A) fact conflict
B) value conflict
C) pseudo conflict
D) ego conflict

Answer 1

C

Question 2

Conflict in a relationship is

A) unhealthy
B) bad
C) necessary for intimacy
D) inevitable

Answer 2

D

Question 3

Glen reports that the first deal was made on February 28. Nora says that the first deal was made on January 19. The conflict that ensues is

A) a fact conflict
B) a pseudo conflict
C) an ego conflict
D) a value conflict

Answer 3

A

Question 4

Paula wants to enjoy spending their money now and to worry about tomorrow when it comes; Jack wants to skimp a little today to ensure that they can enjoy life tomorrow. These conflicting views are an example of

A) fact conflict
B) pseudo conflict
C) ego conflict
D) value conflict

Question 5

If Gregory and Shannon differ in their religious beliefs and cannot decide which religion to raise their children in, they would experience a(n)

A) value conflict
B) fact conflict
C) pseudo conflict
D) ego conflict

Question 6

If you view a conflict as a win-or-lose situation, you would engage in a(n) _____ .

A) value conflict
B) fact conflict
C) policy conflict
D) ego conflict

Question 7

The _____ conflict style is one of the most common and one of the easiest ways to deal with a conflict, yet it is uncooperative and unassertive.

A) withdrawing
B) accommodating
C) competing
D) compromising

Question 8

As Yelena approaches Derek with a conflict, he jumps up from his chair and states that he is late for work. From this, you may assume that Derek is using the _____ conflict style.

A) withdrawing
B) accommodating
C) competing
D) compromising

Question 9

Withdrawing

A) is a positive form of conflict management
B) is never a good means of conflict management
C) can work as temporary disengagement
D) should not be used when you don't know people well

Question 10

In the midst of a conflict, saying "All right, you win-I don't want to be bothered arguing anymore" is an example of

A) withdrawing
B) accommodating
C) collaborating
D) competing

Question 11

This conflict style approach is cooperative but unassertive:

A) withdrawing
B) accommodating
C) collaborating
D) compromising

Question 12

A style of conflict management that gives some satisfaction to both parties is

A) withdrawing
B) accommodating
C) collaborating
D) compromising

Question 13

Noah is irritated that his roommate Ethan leaves his dirty clothes on the floor and says, "Why do you have to be so messy with your clothes? Can't you put them in the hamper?" Ethan replies, "Hey don't complain to me-you leave your dirty dishes out all the time without cleaning and putting them up." Ethan is ________.

A) counterblaming
B) serial arguing
C) exhibiting demand-withdrawal
D) cross-complaining

Question 14

_____ is a win/lose situation. The person with the most power at that given time wins the conflict.

A) Withdrawing
B) Compromising
C) Competing
D) Compliance

Question 15

You and your partner cannot agree on your date night activities. You suggest that one person pick the restaurant, while the other person picks the movie. How did you work to solve the conflict?

A) collaborated
B) compromised
C) accommodated
D) competed

Question 16

The style of conflict resolution that involves a problem-solving approach is

A) withdrawing
B) accommodating
C) collaborating
D) competing

Question 17

Resolving a conflict by advancing one's own needs with no concern for others' needs is called

A) withdrawing
B) accommodating
C) collaborating
D) competing

Question 18

The outlook of getting partial satisfaction by letting the other person get partial satisfaction as well is called

A) withdrawing
B) accommodating
C) collaborating
D) compromising

Question 19

Randy, an avid Titans fan, taunts, teases, and accuses Greg of "not knowing anything" because of his support of the Ravens. Such an accusation is

A) a fact conflict
B) a pseudo-conflict
C) an ego conflict
D) a value conflict

Question 20

Bart becomes very angry at Maria for doubting the soundness of his plan for investment because, after all, he is an investment specialist. This situation exemplifies

A) content conflict
B) pseudo-conflict
C) ego conflict
D) value conflict

Question 21

The first step in initiating conflict is to

A) describe the basis of the conflict in terms of behavior, consequences, and the feelings
B) be sure the other person understands your problem
C) avoid evaluating the other person's motives
D) mentally rehearse what you will say

Question 22

The principle of negative reciprocity says that we tend to

A) repay negative treatment with positive treatment
B) repay positive treatment with negative treatment
C) repay negative treatment with negative treatment
D) give and take positive and negative treatment equally

Question 23

"Seeking common ground" means

A) giving in to the other person
B) faking agreement
C) looking for points to agree on
D) agreeing in part

Question 24

"No name calling," "no interrupting," and "no walking out" might all be examples of

A) negative start-ups
B) ground rules
C) cross-complaining
D) serial arguing

Question 25

The key to being a good mediator is to

A) remain neutral
B) try to find out who is right
C) determine which are the key reasons
D) tell each party what to do in a calm, dispassionate way

Question 26

To maintain neutrality, as a mediator you must

A) support the person who is disadvantaged
B) make the decision of who is right
C) listen without taking sides or playing favorites
D) listen empathetically to choose a side

Question 27

All of the following are important factors for a mediator to keep in mind when working on a conflict except

A) remain neutral at all times
B) give equal air time
C) focus on finding solutions, not placing blame
D) all are factors to keep in mind as a mediator

Question 28

Once a mediator comes up with a solution, and both conflict partners understand the solution, the mediator should

A) leave the situation so the conflict partners can carry out the solution
B) help establish an action plan that specifies what each party should do
C) allow the conflict partners to establish an action plan and follow-up procedure
D) all of the above can be done by the mediator

Question 29

The conflict pattern that is most damaging to relationships and to self-esteem is ________, in which partners trade increasingly louder verbal abuse, including inappropriate, unrelated personal criticism, name-calling, swearing, and sarcasm.

A) mutual hostility
B) cross-complaining
C) counterblaming
D) demand-withdrawal

Question 30

Every time Phil and Andrea disagree about what movie to watch, they end up arguing about the way each one is handling the disagreement. What kind of conflict does this represent?

A) value conflict
B) ego conflict
C) meta conflict
D) pseudo-conflict

Question 31

A conflict that arises from disagreements about the process of communication during an argument is what kind of conflict?

A) meta conflict
B) ego conflict
C) simple conflict
D) value conflict

Question 32

When Douglas brings up the subject of debt, saying, "We need to discuss our plan for getting out of debt," his wife Cindy asks what he wants for dinner. When he tries to bring it up again, Cindy leaves the room. What type of conflict communication pattern are they exhibiting?

A) mutual hostility pattern
B) demand-withdrawal pattern
C) cross-complaining pattern
D) counterblaming pattern

Question 33

When partners argue about the same issue over and over again, they are demonstrating which destructive conflict pattern?

A) mutual hostility
B) demand-withdrawal
C) serial arguing
D) counterblaming

Question 34

An argument characterized by a back-and-forth series of attacks against the other person is

A) counterblaming
B) serial arguing
C) demand-withdrawal
D) negative start-up

Question 35

People who live in Western Hemisphere cultures prefer which approach to conflict?

A) self-construal
B) other-face orientation
C) self-face orientation
D) animated-face orientation

Question 36

If Charlene takes the blame for the failure of her team, even though she did nothing wrong, she is exhibiting which approach to conflict?

A) self-construal
B) other-face orientation
C) self-face orientation
D) animated-face orientation

Question 37

According to face negotiation theory, variation within cultures can result from differences in ________, or how you see yourself.

A) self-construal
B) other-face orientation
C) self-face orientation
D) co-culture

Question 38

The communication process that allows you and your partner to overcome damage done to a relationship as a result of conflict is

A) venting
B) forgiveness
C) collaborating
D) the principle of positive reciprocity

Question 39

Unlike traditional bullying, cyberbullying is more likely to be ________.

A) public and open as to identity of the bully
B) anonymous
C) a harmless, fun diversion
D) none of the above

Question 40

Which of the following statements is true about cyberbullying?

A) Online cruelty is limited to teens.
B) Boys are more likely than girls to report being bullied online.
C) Bullies and victims are always geographically "local" and live in the same community.
D) Cyberbullying can include creating polls to vote against a victim.

Question 41

Cyberstalking can include which of the following actions?

A) grooming minors for sexual exploitation
B) digitally gathering information to use to harass another person in a face-to-face setting
C) monitoring someone's Facebook page and then attacking that person with rude, aggressive messages
D) all of the above

Question 42

Sarah is an avid reader and fan of the Twilight series. She has read all the books and anxiously awaits each movie release. On Twitter she notices that someone tweets that "all twilight fans are lame and need to get a life." Before responding, what should she do?

A) respond publicly with vulgarity
B) forward it to her friends and have them respond
C) think of the most damaging response possible
D) ignore the message

Question 43

Todd was dating Michele; however, they recently broke up. Todd continues looking at Michele's Facebook page. He posts comments every time Michele posts anything about the new love of her life. He threatens to show up at events that she tweets about. Todd is engaging in what?

A) cyberstalking
B) cyberbullying
C) flaming
D) serial arguing

Question 44

Kaitlyn tends to be an outsider at school. She is shy and has a small social circle. Several girls at her school decide it would be fun to post inaccurate information about Kaitlyn and her sexual experience on Facebook. They begin posting messages, such as "you are a loser" and "I wish you would die." These girls are engaged in what?

A) cyberstalking
B) cyberbullying
C) flaming
D) serial arguing

Question 45

________ occurs when an individual repeatedly uses social media to shadow or harass others.

A) Cyberstalking
B) Cyberbullying
C) Flaming
D) Serial arguing

Question 46

All conflicts are negative. They damage interpersonal relationships and pull people apart.

Question 47

Some people in interpersonal relationships enjoy teasing, taunting, and other badgering behavior.

Question 48

Withdrawing from a conflict can be useful at times when it allows partners time to "cool off."

Question 49

Competing seldom improves a relationship and often hurts it, at least in the short term.

Question 50

Withdrawing creates a win/lose situation, because neither party really accomplishes what he or she wants.

Question 51

The conflict pattern that is perhaps most damaging to relationships and to self-esteem is mutual hostility.

Question 52

Cross-complaining is a conflict pattern in which you blame your partner for being the cause of what he or she has accused you of doing, shifting responsibility and leaving the original issue unresolved.

Question 53

A mediator is often partial to one of the persons in a conflict situation.

Question 54

Repairing damage to a relationship requires a more skillful approach to apology than just a simple "I'm sorry" message.

Question 55

Badgering is always destructive to interpersonal relationships.

Question 56

Eduardo and Manuela cannot decide what to do about their financial problems. This is an example of a policy conflict.

Question 57

In Asian cultures, conflict is viewed as dysfunctional to relationships and damaging to social face.

Question 58

Putting up mental "shields" will enable you to listen effectively when responding to conflict.

Question 59

Forgiving is not the same as forgetting, but you have to forget in order to forgive effectively.

Question 60

Face negotiation theory says that we tend to conform to the conflict styles of the culture with which we are interacting.

Question 61

Our public self-image is known as "face."

Question 62

Cyberstalkers are limited to online interaction and do not harass in face-to-face settings.

Question 63

In general, Asian Americans try to avoid conflict whenever possible.

Question 64

In African American families, it is usually acceptable for older people to accommodate when in conflict with younger generations.

Question 65

The conflict resolution characterized by one partner saying, "I give up, you win," is withdrawing.

Question 66

When you are the target of a flame attack, it is best to respond in public so everyone can read your response.

Question 67

Flaming in digital communication means communication that displays hostility through insults, profanity, and other offensive language.

Question 68

Boys are much more likely to report being bullied through electronic media than girls.

Question 69

What are the five conflict-management styles? As you discuss each one, pick the style you think you use most often, and explain why and how by offering examples.

Question 70

If you were asked to mediate a conflict between friends, what factors from the text would you need to consider in order to help your friends resolve the conflict?

Question 71

List and define the collaborative discussion method, presented in the text, for problem-solving.

Question 72

Explain the three guidelines for breaking patterns of destructive conflict. How might each guideline help you effectively manage conflict?

Question 73

What are the different skills required to effectively initiate a conflict? Why are these skills so important? Can these skills work when the other person is not trained in conflict management?

Question 74

Explain the Lebanese term wastah described in the Diverse Voices article. Can you identify ways in which the same concept is used here in the United States?

Question 75

What is the difference between cross-complaining and counter-blaming?

Question 76

What is meant by a "collaborative conflict conversation"? How do you create an environment for one?

Question 77

If you or someone you know is a victim of cyberbullying, what are the recommended steps to take?

Question 78

What is flaming, and what are some explanations for this type of behavior online? If you are the target of a flame attack, what are the recommendations in handling it appropriately?