Deck 1: Leadership in Human Services and Workplace Vocabulary of Leaders and Managers

Question 1

To raise funds for the Humane Society, a thrift shop will be considered. The board will conduct a __________ to determine how much __________ could be raised.

A) assets …. cash
B) profit margin …. market survey
C) market survey …. cash
D) anticipate demand ….. measure

Answer 1

C

Question 2

To raise funds for the Humane Society, a thrift shop will be considered. One of the _____________ of the organization is an empty building in a good location.

A) accounts payable
B) merchandising
C) accounts receivable
D) assets

Answer 2

D

Question 3

To raise funds for the Humane Society, a thrift shop will be considered. Even without rent, the board must consider if there would be enough __________ to cover the various _________________ such as a store racks and shelves, manger's salary, and utilities..

A) profit margin …. accounts payable
B) profit margin …. accounts receivable
C) cash …. merchandising
D) assets …. profit margin

Answer 3

A

Question 4

Why should human services leaders improve their leadership skills?

A) Leadership skills are all the rage.
B) Leaders earn more money and have better jobs.
C) Leaders must be able to evolve with the changing needs of clients and employees.
D) Leaders must be able to diagnose and write prescriptions.

Question 5

__________ is the compass by which the leadership steers the agency.

A) Core compeetency
B) Competition
C) Mission
D) Goal

Question 6

The area of your organization's greatest strength and expertise is _____________

A) core competency
B) competition
C) mission
D) goal

Question 7

Human service agencies compete in the marketplace for _____________

A) lowest priced services
B) the most programs and services to offer
C) top billing in the United Way Fundraising Campaign
D) grant funds, clients, and board members

Question 8

The field of human services can be defined as one that helps organizations cope with problems of a social welfare, educational, psychological, behavioral health, or legal nature.

Question 9

Human services leaders must consider the roles and responsibilities of all the comprehensive network of community issues and problems.

Question 10

Human services leaders rarely seek to consider the values of different community populations.

Question 11

Reflection is a method that well-known authors of leadership development programs use to help leaders assess their values and credibility.

Question 12

In an everyday context, prescription is what medicines one takes when one is ill. In ths text, prescription is what a leader does to improve his/her skill sets.

Question 13

To have a client-centered focus as a leader means the leader designs services based on the impact on the agency's brand and market potential.

Question 14

A shareholder is a person who holds a monetary investment in an organization and expects a return on the investment.

Question 15

Stakeholder is a person who has an interest and investment in an organization and expects a return on the investment in the form of "perks," free tickets, meals, etc.

Question 16

Describe two distinct roles of human services leaders that impact the internal work of the organization.

Question 17

Describe two distinct roles of human services leaders that impact the external work of the organization.

Question 18

Describe how a leader is different than a manager

Question 19

When human services leaders work at the micro level, what types of clients do they serve?

Question 20

When human services leaders work at the macro level, what types of clients do they serve?

Question 21

Using the list of qualities for each candidate described below, select and defend your choice of the ideal leader you would hire to be the CEO of a human services organization.
A. Former teacher with skills in presentation, curriculum development, pre-assessment and outcome measures, teamwork, and supportive of a student/client-centered environment.
B. Former restaurant owner with skills in meeting budgets, training, standards, leadership development, and meeting customer needs.
C. Former business CEO with skills in strategic planning, succession planning, financial planning, supervision, and visionary leadership.
D. Former community health clinic CEO with skills in collaboration, budgeting, community networking, individual well-being, and grant writing.

Question 22

Write a short (4 to 6 sentences) case study about a human services organization using the following "busness" terms: mission, competitor, brand, product, goals, client/customer.

Question 23

Compare the recommendations of the studies conducted by the Scottish social work professionals and the Center for Creative Leadership Studies on the needs of leaders and human service organizations in the coming century. Are there common themes? Explain.