Deck 11: Reporting for Criminal Justice: Information Management and Organizational Communications

Question 1

Who authored "The Giving of Orders?"

A)Luther Gulick
B)Joseph Massie
C)Mary Parker Follett
D)none of the above

Answer 1

Mary Parker Follett

Question 2

Which of the following is not advocated in "The Giving of Orders?"

A)instructions should be given according to the law of the situation
B)situations are always evolving and therefore rigid orders are not appropriate most of the time
C)orders should be dictated and leave no room for employee discretion
D)none of the above is advocated in "The Giving of Orders."

Answer 2

orders should be dictated and leave no room for employee discretion

Question 3

There are four basic managerial communication patterns, in this one the manager gives up most of his or her influence and allows others to dominate exchanges.

A)controlling
B)relinquishing
C)defending
D)developing

Answer 3

relinquishing

Question 4

There are four basic managerial communication patterns, in this one the manger dominates discussions, gives direction, and does not listen much to subordinates or peers.

A)controlling
B)relinquishing
C)defending
D)developing

Question 5

Which of the following is identified by Andrew J. DuBrin as a common communication barrier?

A)preconceived ideas
B)denial of contrary information
C)use of personalized meaning
D)all of the above

Question 6

According to Joseph Massie employees can retain the part of the message that fits his or her own interests without retaining those parts that do not. This is known as

A)distortion
B)filtering
C)overload
D)line loss

Question 7

__________ is the condition of informational loss as a message passes from person or hierarchal level to another.

A)distortion
B)filtering
C)overload
D)line loss

Question 8

Which of the following is not stated in B. R.S. Silverman's "Optimum Legibility Formula?"

A)Get the basic facts, the complete message is not necessary
B)Determine the purpose of the message by listing a few potential sentence subjects it implies or states
C)Attempt to answer the six basic journalistic questions: who, what, when, where, why, and how
D)All of the above are stated in the "Optimum Legibility Formula"

Question 9

These are mannerisms that are not meant as communication but can be translated by perceptive observer

A)affect displays
B)regulators
C)adapters
D)none of the above

Question 10

Non-verbal communications such as waving and nodding are

A)affect displays
B)regulators
C)adapters
D)none of the above

Question 11

S. I. Hayakawa was

A) A University President
B) A United States Senator
C)Author of Language in Thought and Action
D)all of the above

Question 12

According to Samuel I. Hayakawa, __________ are statements that can be independently verified or disproved

A)reports
B)inferences
C)judgments
D)references

Question 13

According to Samuel I. Hayakawa, ____________ are statements of the unknown made on the basis of what is known, and are the essence of all theory.

A)reports
B)inferences
C)judgments
D)references

Question 14

Which of the following would be an example of a "purr word" for police officers?

A)Fascist
B)Nazi
C)Gestapo
D)Hero

Question 15

What agency is tasked with federal interagency operational security (OPSECC) training?

A)Federal Bureau of Investigation (FBI)
B)Department of Defense
C)National Security Agency (NSA)
D)Central Intelligence Agency (CIA)

Question 16

For security purposes, medical records would typically be classified as

A)For Official Use Only (FOUO)
B)Confidential
C)Secret
D)Top Secret

Question 17

Cryptographic security includes

A)line security
B)transmissions security
C)emanations security
D)all of the above

Question 18

Which of the following is a feature of a well-prepared staff meeting?

A)there should be an agenda and it should be followed completely and not altered in any way
B)decision items should be previewed in an advance memo
C)petty informational items should never be introduced to keep the meeting flowing
D)all of the above

Question 19

Which of the following is not made public by a prosecutor?

A)indictments
B)information given to a grand jury
C)no bills of a grand jury
D)presentments

Question 20

Which of the following is not true about the Uniform Crime Reports?

A)they are compiled by the Federal Bureau of Investigation (FBI)
B)they are used internally by the Federal Bureau of Investigation but not released to the public
C)they are based on crime statistics reported by local police agencies
D)they are always made public

Question 21

Mary Parker Follett was trained in economics

Question 22

Type B managers generally prefer to communicate through direct orders and explicit directions

Question 23

The communications medium through which a message is transmitted is known as the "channel"

Question 24

Informal communications channels exist in virtually all organizations

Question 25

Overload is one of the most common communications problems facing the contemporary manager

Question 26

According to David Givens, judges use a great deal of nonverbal communication

Question 27

Staring expresses sincere interest

Question 28

A hand shake is an example of tactile communication

Question 29

A manager with an open door is showing a willingness to communicate

Question 30

People speak more slowly when tense

Question 31

Alfred H. S. Korzybski developed the theory of general semantics

Question 32

Calling someone "bright" would be an example of a snarl word

Question 33

Correctional units must keep files on all inmates

Question 34

The document classification "confidential" is used when "grave damage" would be expected to result from the unauthorized disclosure of such information

Question 35

"Sunshine laws" prohibit public officials from releasing information to the press and public

Question 36

Criminal justice agencies have generally been immune from the threat to computer data

Question 37

Cryptography is the science of both encryption and code-breaking

Question 38

Emanations security tries to protect or disguise the electromagnetic signature of communications equipment

Question 39

The "grapevine" is a formal method of organizational communication

Question 40

It is not possible to over-restrict access to criminal justice information

Question 41

All criminal justice organizations have a formal communications network and an informal communications network. How can a manager use "informal communications" to his or her advantage? What are the disadvantages of "informal communications?"

Question 42

What are some examples of non-verbal communication? Be sure to include non-verbal speech clues. Why is it important that a criminal justice manager to understand non-verbal communication?

Question 43

Criminal Justice agencies must be careful to protect sensitive information and documents. Describe the Department of Defense classification system and how it could be employed in a criminal justice agency.