Deck 6: Standards and Practices

Question 1

If a client makes repeated sexual comments during a massage, what should the massage therapist do?

A)Joke and make light of the comments
B)Slap the customer in the head and tell them to leave immediately
C)Offer to meet the client after work for a drink
D)Stop immediately and politely explain to the client that the massage is over

Answer 1

Stop immediately and politely explain to the client that the massage is over

Question 2

A set of moral ideals that shape a person's or group's behavior can be defined as what?

A)Ethics
B)Philosophy
C)Laws
D)Human rights

Answer 2

Ethics

Question 3

Which of the following is an inexpensive way help to boost your business?

A)Television commercial
B)Highway billboard
C)Gift cards
D)Rent a small shop

Answer 3

Gift cards

Question 4

Tax records should ideally be kept for how long?

A)10 years
B)1 year
C)Indefinitely
D)5 years

Question 5

What should you do if you receive tips?

A)Put them in your pocket and forget about them
B)Record them for tax purposes
C)Refuse to accept them
D)Offer them to charity

Question 6

Which of the following will not help you in smart business planning?

A)Setting goals
B)Purchasing a one year supply of massage oils
C)Creating a business plan
D)Creating a mission statement

Question 7

A sole proprietorship has how many owners/partners?

A)2
B)3+
C)1
D)10+

Question 8

Which of the following types of protection should a massage therapist have?

A)Brass knuckles
B)Liability insurance
C)Life insurance
D)Retirement fund

Question 9

If a client gives your contact information to potential clients, this is considered what?

A)Referrals
B)Illegal disclosure
C)Advertising
D)Bartering

Question 10

Which of the following would not be considered a business expense?

A)Uniform
B)Flowers for your massage office
C)Hand soap for the massage toilet
D)Manicure for the massage therapist

Question 11

What does ABMP stand for?

A)Agreement Between Massage Professionals
B)Applied Basics for the Massage Profession
C)Associated Bodywork and Massage Professionals
D)Always Believe in Massage Principles

Question 12

Which of the following is not a massage organization?

A)AMMA
B)ABMP
C)IMA
D)AMTA

Question 13

Which of the following actions is not a violation of the NCBTMB code of ethics?

A)Telling a client you can cure their disease
B)Offering sexual massage to your client
C)Refusing to treat a person that you may feel uncomfortable massaging
D)Letting other therapists read a client's file without permission

Question 14

Which of the following agencies is responsible for protecting the privacy of health information?

A)HHS
B)HIPAA
C)TSA
D)Homeland Security

Question 15

If a regular client of yours has a spot on their skin that seems to be getting larger over time, what should you do?

A)Bring it to their attention and suggest seeing a doctor
B)Ignore it, as it is not your place to say anything
C)Try to massage it away
D)Stop the massage immediately and rush them to the hospital

Question 16

When it is time for your client to disrobe, what action should you take?

A)Stay in the room like it's is no big deal
B)Offer to help them
C)Excuse yourself from the room
D)Stay in the room and turn around

Question 17

What is a professional way of interviewing your client?

A)Friend them on Facebook and read their profile
B)Go over the information sheet they filled out with them before starting
C)Take them out for a beer
D)Start massaging and see what information comes up as you go along

Question 18

What are two forms of communication during a massage session?

A)Loud and clear
B)Soft and low
C)Verbal and non-verbal
D)Passive and aggressive

Question 19

Which of the following tactics would help to generate more income for your massage business?

A)Selling packages for multiple sessions to a client to insure future visits
B)Undercharging for your rates
C)Keeping poor records
D)Lacking organization

Question 20

As a small business owner, which of the following is not something you will be responsible for?

A)Paying your own taxes
B)Getting good health coverage
C)Stock and inventory
D)Creating your own oils.

Question 21

Which of the following is not a part of practicing good ethics as a massage therapist?

A)Burning candles in your massage room
B)Being honest with your clients
C)Washing sheets after each massage
D)Keeping your client's confidentiality

Question 22

If you give a massage while under the influence of drugs or alcohol, what could happen to you?

A)You could make a bad judgment
B)You could be sued
C)You could lose your massage license
D)All the above

Question 23

If you rent a space for your massage, you will have to deal with which of the following people?

A)Fire fighter
B)Police officer
C)Leasing agent
D)IRS agent

Question 24

Which of the following choices is an important part of assessing and treating a client?

A)Insurance questionnaire
B)Initial telephone interview
C)SOAP notes
D)Personality test

Question 25

Which of the following would not be a way to increase your business?

A)Put fliers on car windows
B)Waiting for people to walk in the door
C)Offer discount massages to a local business office
D)Printing business cards

Question 26

As an employee of a massage business, what will be expected of you?

A)Be prompt for your shifts
B)Follow the dress code
C)Being courteous to the clients
D)All the above

Question 27

If you hear rumors that one of your colleagues has been acting inappropriately with clients, what should you do?

A)Directly confront that colleague
B)Ignore it, as rumors are only hearsay
C)Speak immediately with your supervisor
D)Spread the rumor to make your colleague feel guilty

Question 28

Which of the following methods of payment can you expect to be taxed for?

A)Bartering
B)Gift certificates
C)Both A and B
D)Neither A or B

Question 29

If a client gives you horrible feedback after your massage session, how should you handle the situation?

A)Listen carefully and thank them for their input
B)Defend your massage and dispute their claims
C)Refuse payment and ask them not to return
D)Tell them you will give them a free session the next time

Question 30

Assessing posture would be recorded in which part of SOAP notes?

A)S
B)O
C)A
D)P

Question 31

After finishing your massage session, your client asks to be helped into a seated position because they feel dizzy and disoriented. What would be the best course of action for this scenario?

A)Help the client sit up and stay with them in order to re-evaluate the situation in a few minutes
B)Call the client's doctor or emergency contact if their condition worsens
C)Provide the client with some water or juice to drink
D)All of the above

Question 32

On which bone would you palpate the origin of the pectoralis minor?

A)The acromion process
B)The coracoid process
C)The first to third ribs
D)The third to fifth ribs