Deck 1: Supervision-The Management Task

Question 1

A first-line supervisor is

A) A trainer
B) A mentor
C) A guide
D) All of the above

Answer 1

D

Question 2

Conversion to the position of first-line supervisor

A) Presents little challenge
B) Demands the ability to accept and adapt to change
C) Should be accomplished with very little effort
D) May never be attained if the ecology of the organization is known

Answer 2

B

Question 3

What does the acronym Hu-TACK stand for?

A) Human skills, tactical skills, accountability skills, conceptual skills, and knowledge- based skills
B) Human skills, team skills, affective skills, conceptual skills, and knowledge-based skills
C) Human skills, team skills, accountability skills, conceptual skills, and knowledge- based skills
D) Human skills, tactical skills, affective skills, conceptual skills, and knowledge-based skills

Answer 3

D

Question 4

Accountability refers to the obligation a person, group or organization assumes for the execution of authority. This obligation includes several features except

A) Answering
B) Disciplining
C) Reporting
D) Assuming

Question 5

In order for supervisors to accomplish work through people, they must

A) Know the abilities and limitations of each employee
B) Apply the different standards for each employee
C) Set standards higher than capabilities to build in challenges for employees
D) All of the above

Question 6

A good way for a supervisor to shape the attitudes and conduct of line officers is by

A) Constantly reminding the line officers that they can be fired if they do not perform well
B) Raising their salaries
C) Setting an example of personal conduct that exemplifies an adherence to a strong code of ethics
D) None of the above

Question 7

A failure by a subordinate to perform at acceptable levels must be

A) Confronted and resolved in favor of the organization
B) Reviewed by the supervisor and then standards reevaluated to fit the individual needs of the employee
C) Resolved with discipline to set an example for the rest
D) Ignored and the employee watched for improvement over time

Question 8

According to the text, the majority of first-line supervisors identified that the most important functions they perform had to do with

A) Paperwork
B) Discipline
C) Political affairs
D) Resolution of conflict

Question 9

In agencies that do not have an internal affairs unit, who is generally held responsible for conducting such an investigation?

A) An internal affairs unit from another agency
B) A politician
C) The first-line supervisor
D) None of the above

Question 10

Affective skills deal with

A) Emotions, agency goals, values
B) Attitudes, interpretation, analysis
C) Analysis, interpretation, resolution
D) Emotions, values, attitudes

Question 11

A common aspect of successful police departments in our nation is the creation of a work environment that fosters the development of good supervisors.

Question 12

One important task of a supervisor is to assist employees to become productive members of the organization.

Question 13

Today's police supervisor deals with the same problems and challenges that supervisors dealt with several years ago, making it easier for them to find a solution to those challenges.

Question 14

Today, there are no law enforcement agencies that have a written policy regarding the use of deadly force.

Question 15

Supervisors are hardly noticed by the public and have little to no contact with the public.

Question 16

"Sink or swim" refers to newly promoted individuals fending for themselves. This used to be the cliché of the day.

Question 17

The terms "responsibility" and "accountability" are synonymous.

Question 18

The goal of accountability is to have someone that can be held responsible and be punished.

Question 19

The five levels of accountability are personal, individual, team, organizational, and stakeholders.

Question 20

The most important element of the accountability environment is leadership.