Deck 15: Organizational Change and Development

Question 1

When there is a lack of structure coupled with entrepreneurial endeavour and a climate of innovation, an organization can be described as being in its:

A)Formative phase
B)Normative phase
C)Integrative phase
D)Innovative phase

Answer 1

Normative phase

Question 2

When the emphasis switches from risk-taking to underlining the importance of stability, an organization can be described as being in its:

A)Innovative phase
B)Formative phase
C)Integrative phase
D)Normative phase

Answer 2

Normative phase

Question 3

When the growth of the firm accelerates, and change is a feature of life, an organiza-tion can be described as being in its:

A)Elaboration phase
B)Transformation phase
C)Formalization phase
D)Inception phase

Answer 3

Formalization phase

Question 4

Stace and Stace and Dunphy recognized the following sequence of actions in orga-nizational change:

A)Modular transformation, corporate transformation, fine tuning, incremental adjustments
B)Fine tuning, incremental adjustments, modular transformation, corporate transformation
C)Corporate transformation, modular transformation, fine tuning, incremental adjustments
D)Fine tuning, corporate transformation, modular transformation, incremental adjustments

Question 5

Unfreezing, changing, and refreezing are the steps in:

A)The process model
B)The continuous change model
C)The emergent approach
D)The change-stability approach

Question 6

Which model or approach sees change as driven from the bottom up rather than from the top down?

A)The continuous change model
B)The process model
C)The emergent approach
D)The change-stability approach

Question 7

Which of the following is not one of Kotter's eight stages in his model of a change process?

A)Establish a coalition
B)Create a vision and strategy for change
C)Establish a sense of urgency
D)Maintain the old culture to support incremental improvements

Question 8

Over-determination refers to a source of resistance at the:

A)Team level
B)Individual level
C)Organizational level
D)Departmental level

Question 9

Which of the following is not a source of resistance at the individual level?

A)Lack of awareness
B)Habit
C)Narrow focus of change
D)Social considerations

Question 10

Which of the following is not a source of resistance at the organizational level?

A)Threatened expertise
B)Lack of awareness
C)Threatened power
D)Resource allocation

Question 11

In the context of the individual's reaction to change, which of the following describes (in the correct sequence) the steps of the cycle of coping?

A)Denial, defence, discarding, internalization, adaptation
B)Defence, denial, discarding, internalization, adaptation
C)Discarding, denial, defence, internalization, adaptation
D)Denial, defence, discarding, adaptation, internalization

Question 12

When one expects resistance from a powerful group, the following is the most effec-tive approach for dealing with resistance:

A)Coercion
B)Negotiation and agreement
C)Education and communication
D)Manipulation and co-optation

Question 13

Which of the following is true?

A)Co-optation is a mixture of manipulation and participation
B)Manipulation is a mixture of co-optation and participation
C)Participation is a mixture of manipulation and participation
D)Coercion is a mixture of co-optation and participation

Question 14

Which of the following would generally be a measure of last resort for managers?

A)Manipulation
B)Co-optation
C)Coercion
D)Participation

Question 15

The method that raises organizational members' awareness of their own behaviour and that of others is called:

A)Process consultation
B)Task redesign
C)Sensitivity training
D)Conflict management

Question 16

Which of the following tools accommodates a "concern for production" and a "con-cern for people"?

A)Inter-group development
B)The leadership grid
C)Teambuilding
D)None of these

Question 17

Which of the following is not a stage in an appreciative inquiry?

A)Drawing
B)Dreaming
C)Design
D)Discovery

Question 18

Organizational development is identified as:

A)The process of planned and unplanned change of organizations through the appli-cation of knowledge derived from science
B)The process of planned change and improvement of organizations through the application of knowledge derived from the behavioural sciences
C)The process of unplanned change of organizations through the acquisition of knowl-edge derived from the behavioural sciences
D)The process of planned change of organizations through the acquisition of knowl-edge derived from the behavioural sciences

Question 19

It was described that organizational change interventions can take place at the levels of:

A)The team leader level and the subordinate level
B)The organization level and individual level
C)Organization structure, culture, task redesign, and the individual/group
D)None of these

Question 20

Compromise is a possible drawback of the following approach for controlling resis-tance to change:

A)Participation
B)Manipulation and co-optation
C)Coercion
D)Facilitation and support

Question 21

Which of the following approaches for controlling resistance to change is speedy and likely to overcome any kind of resistance in the short term?

A)Coercion
B)Participation
C)Facilitation and support
D)Negotiation

Question 22

Which one of the following does not relate to resistance to change?

A)Overt
B)Implicit
C)Immediate
D)Referred

Question 23

Drivers of change can bring about deep fundamental changes that affect societies, economies, and organizations to a great extent, such as:

A)Prolonged military conflict in Syria in recent years
B)Global financial crisis, 2008
C)Coronavirus pandemic, 2020
D)All of these