Question 1

All of the following are important while training for interviews EXCEPT:&#10;A) The purpose and objectives of the research must be explained to the interviewer.&#10;B) The interviewer should not interject his or her opinion or judge respondents' answers as being good or unusual.&#10;C) Interviewers need not dress appropriately for the occasion&#10;D) Interviewers should maintain strict confidentiality.

Accepted Answer

Interviewers need to dress appropriately for the occasion to maintain professionalism and respect towards the respondents, which helps in creating a positive environment for the interview.

Question 2

All of the following are important while training for interviews EXCEPT:&#10;A) Interviewers need to dress appropriately for the occasion.&#10;B) Interviewers should maintain strict confidentiality.&#10;C) Interviewers should always remember to ask the question why.&#10;D) Interviewers need not know the purpose and objectives of the research

Accepted Answer

Knowing the purpose and objectives of the research is crucial for interviewers to understand the context and relevance of the questions they ask, ensuring that the information collected is aligned with the study's goals.

Question 3

Which of the following are NOT important to do while training for telephone interviews?&#10;A) Learn about the purpose of the survey&#10;B) Learn about the objectives of the survey and why the survey is important&#10;C) Interviewers need to dress appropriately for the occasion .&#10;D) Interviewers should avoid communicating their personal opinions and preferences during intercept interviews.&#10;E) Interviewers should not deviate from the order of the questions

Accepted Answer

Dressing appropriately for the occasion is not relevant for telephone interviews since the interviewer and respondent do not see each other.

Question 4

Which of the following are NOT important to do while training for telephone interviews?&#10;A) Learn how to screen respondents to match a demographic or product user profile.&#10;B) During the initial contact with the prospective respondent, explain why it is important to interview specific target populations.&#10;C) Avoid communicating any message through your body language&#10;D) Do not deviate from the order of the questions&#10;E) Do not skip questions unless directed to do so by instructions on the questionnaire

Accepted Answer

Body language is not relevant in telephone interviews because the respondent cannot see the interviewer.

Question 5

Which of the following are important to do while training for telephone interviews?&#10;A) During the initial contact with the prospective respondent, explain why it is important to interview specific target populations.&#10;B) Interviewers should avoid communicating their personal opinions and preferences.&#10;C) It is important that all interviewers ask the same questions using the same words in the same order.&#10;D) All of the above

Accepted Answer

All the options listed are important aspects of training for telephone interviews. Explaining the importance of interviewing specific target populations helps in gaining the respondent's cooperation. Avoiding personal opinions ensures the neutrality and objectivity of the interview. Consistency in question wording and order among all interviewers is crucial for the reliability and comparability of responses.

Question 6

Which of the following are important to do while training for telephone interviews?&#10;A) Do not deviate from the order of the questions&#10;B) Do not skip questions unless directed to do so by instructions on the questionnaire&#10;C) Do not finish or complete sentences for a respondent.&#10;D) It is important that all interviewers ask the same questions using the same words in the same order.&#10;E) All the above

Accepted Answer

All the options listed are important practices for conducting telephone interviews. Sticking to the questionnaire as designed ensures consistency and reliability of the data collected across different respondents.

Question 7

Which of the following are important to do while training for intercept interviews?&#10;A) Remain neutral in reading questions&#10;B) Avoid communicating any message through your body language or personal comments.&#10;C) Do not deviate from the order of the questions&#10;D) It is important that all interviewers ask the same questions using the same words in the same order.&#10;E) All of the above

Accepted Answer

All of the choices (A, B, C, D) are important aspects of conducting intercept interviews to ensure consistency, neutrality, and reliability in the data collection process.

Question 8

When collecting data through interviews it is a good practice to interview your friends and relatives.

Accepted Answer

Interviewing friends and relatives can introduce bias into the data collection process, as these individuals may not represent the broader population or target group accurately.

Question 9

Interviewers should avoid communicating their personal opinions and preferences during intercept interviews.

Accepted Answer

During intercept interviews, it's important for interviewers to remain neutral and unbiased to ensure that the responses collected are solely based on the interviewee's own opinions and experiences, not influenced by the interviewer's personal views.

Question 10

When conducting interviews, it is important that all interviewers ask the same questions using the same words in the same order.

Accepted Answer

Standardizing the interview process by asking the same questions in the same order ensures fairness and consistency, allowing for more objective comparison between candidates.

Question 11

List five things telephone interviewers should do or keep in mind while collecting data. Now do the same for intercept interviewers.

Accepted Answer

The answer of List five things telephone interviewers should do...

Deck 20: Interviewer Training