Deck 11: Organizational Change

Question 1

To motivate change,managers should create effective models that are:

A) sophisticated and assessable.
B) desirable,feasible,and relevant.
C) complicated and implementable.
D) clear,structured,and expensive.

Answer 1

B

Question 2

Based on the results of SWOT analysis,the corporate strategy department of an organization made some changes to the organizational structure in an attempt to improve the efficiency and effectiveness of the organizational activities.This scenario is an example of _____ change.

A) organic
B) reactive
C) planned
D) transformative

Answer 2

C

Question 3

According to Kotter,which of the following should leaders do first while implementing change?

A) Develop a vision
B) Institutionalize changes in the culture
C) Establish a sense of urgency
D) Plan for and create short-term wins

Answer 3

C

Question 4

A process in which small improvements or changes are made to processes and approaches on an ongoing basis is known as _____ change.

A) transformative
B) reactive
C) organic
D) incremental

Question 5

Which of the following helps change leaders build dissatisfaction?

A) Creating proper alignment between an organization and its strategy
B) Improving experimentation while simultaneously reinforcing efficiency and cost effectiveness
C) Reducing the involvement of pivotal individuals in the process and concealing the vision for change.
D) Engaging in benchmarking or internal and external performance/opportunity gap analyses

Question 6

Which of the following statements about globalization is true?

A) Customization becomes easy as global competitors seek production efficiencies.
B) Globalization has led to a host of new competitors on the global stage.
C) It is not necessary for firms to customize their products to expand globally.
D) Globalization hasn't changed the dynamics of the workforce.

Question 7

A process in which change is initiated based on some anticipatory event or opportunity on the horizon is known as _____ change.

A) planned
B) organic
C) incremental
D) proactive

Question 8

Innovative forces that usually appear in market peripheries and have attributes that only a small portion of the population currently value are referred to as _____.

A) sustainable technologies
B) core competencies
C) disruptive technologies
D) value propositions

Question 9

Which of the following statements best describes sustainable technologies?

A) They focus on developing overall scale economies and global efficiency instead of catering to local tastes.
B) They improve the performance of established products,along the dimensions of performance that mainstream customers in major markets have historically valued.
C) They are the processes that organizations go through to better achieve their purpose by adapting themselves according to internal phenomena.
D) They are the innovative forces that usually appear in market peripheries and have attributes that only a small portion of the population currently value.

Question 10

Inertia refers to the:

A) inability of organizations to change as rapidly as the environment.
B) process by which change emerges from individuals as they innovate.
C) ability to send massive amounts of data in increasingly unique formats.
D) process where change efforts are planned from top-down directives.

Question 11

Which of the following is the first step involved in the change process?

A) Communicating change model
B) Creating dissatisfaction
C) Developing an implementation process
D) Creating a desirable model

Question 12

According to the formula that makes up the change equation,the combination of dissatisfaction with the status quo,new model for the organization,and the process for change must be:

A) equal to the resistance to change and cost of change that employees experience.
B) greater than the resistance to change and cost of change that employees experience.
C) greater than the resistance to change and lesser than the cost of change that employees experience.
D) lesser than the resistance to change and cost of change that employees experience.

Question 13

GudGadgets is a leading manufacturing company.It used a particular raw material as the base for manufacturing most of its products.Due to some recent events,the government banned the overall supply of that raw material.As a result,the company had to switch to another raw material.This called for a change in the machines and other processes involved in manufacturing its products.The company stopped the production of few established products and introduced some new products to remain competitive.This scenario is an example of _____ change.

A) transformative
B) organic
C) incremental
D) planned

Question 14

Which of the following is a most cited reason why organizations initiate change?

A) To satisfy customers
B) To motivate employees
C) To improve performance
D) To avoid monotony

Question 15

A process by which change emerges from individuals or teams as they innovate,solve problems,or seek more effective ways to accomplish their work is referred to as _____ change.

A) organic
B) transformative
C) planned
D) incremental

Question 16

Which of the following creates the spark needed to begin the change process?

A) Innovation
B) Differentiation
C) Dissatisfaction
D) Inertia

Question 17

The management of an organization realized that their employees' performance kept deteriorating and many employees decided to quit due to unknown reasons.After probing,they realized that their competitors were offering a better compensation which attracted most of the employees.Therefore,the management made reasonable changes to the compensation system that enabled good performers to get more incentives and recognition.Identify the change that has been implemented.

A) Organic change
B) Reactive change
C) Transformative change
D) Incremental change

Question 18

Which of the following is an internal driver for change?

A) Globalization
B) Inertia
C) Technology
D) Competition

Question 19

Which of the following firms is most likely to have a greater employee resistance to change?

A) A firm's change process that creates an uncertain environment causing a sense of fear among employees
B) A firm undergoing a change process that would result in employees getting increased pay or promotion
C) A firm undergoing a change process that does not require any reevaluation of roles,priorities,and processes
D) A firm in the process of change where change leaders communicate the reasons for change to employees

Question 20

Color Cosmetics manufacturers,whose target market comprised only female customers,have now introduced a new range of products for the male population.They came up with new strategies and advertisements to reach the new target market.They did so to maintain a competitive advantage in the industry.Which of the following strategies did the company apply to compete more effectively?

A) Globalization
B) Environmental scanning
C) Organizational change
D) Strategic review process

Question 21

Organic change is a process where change is initiated in response to some known external threat or opportunity.

Question 22

Organizations lacking abundant high-quality resources are in a better position to successfully confront resistance to change.

Question 23

Thomas,a top-executive of an organization,is responsible for managing the transformational change process that the organization is about to undergo soon.Which of the following should Thomas do in order to combat the employees' resistance to change and to create a sustainable change?

A) He should keep the reasons for change confidential.
B) He should set up a bonus plan to reward employees for the change.
C) He should fire employees who complain about the change process.
D) He should engage employees in the change process.

Question 24

List the characteristics of successful change leaders.

Question 25

One increasingly prevalent result of globalization is the need for organizations to customize their products and services to local preferences.

Question 26

Dissatisfaction provides the energy necessary for breaking organizational inertia.

Question 27

Define organizational change and briefly explain how change can be driven by external factors.

Question 28

Successful change leaders often possess the ability to motivate oneself and others.

Question 29

Which of the following is a characteristic of successful change leaders?

A) Firmly continuing with existing power bases and norms
B) Personal initiative to move within boundaries
C) Sense of humor about themselves and the situation
D) Ability to keep the reasons for change strictly confidential

Question 30

Discuss the factors causing resistance to organizational change.

Question 31

Inertia refers to the ability of organizations to change as rapidly as the environment.

Question 32

Which of the following individuals is a best example of a successful change leader?

A) A change leader who offers rewards in terms of increased pay and promotion to those employees who support the change process
B) A firm's change leader who communicates the positive results of the change process to the employees and hides the negative ones
C) A change leader who engages and listens to his employees and motivates them by showing concern and sharing credit
D) A firm's change leader who pays all attention to the structural and procedural changes needed for the transformation

Question 33

Organizations that focus on both sustainable and disruptive technologies often make bad decisions concerning disruptive innovations.

Question 34

Misalignment between an organization and its strategy often drives change.

Question 35

In the change process,_____ refer to the manner in which employees work together and set priorities about what is important.

A) resources
B) values
C) assets
D) models

Question 36

Sustainable technologies usually have attributes that only a small portion of the population currently values.

Question 37

In communicating the model for change,leaders need to appeal to both logic and emotions.

Question 38

Briefly describe the change process.

Question 39

Outline the different approaches to change.

Question 40

Which of the following entities offers the most resistance in the implementation of change?

A) Values
B) Products
C) Rules
D) Customers