Deck 8: Project Management and Quality Control

Question 1

The three stages of the change process are:

A)unfreezing, adjustment, and refreezing.
B)adjustment, unfreezing, and refreezing.
C)adjustment, unfreezing, and re-adjustment.
D)adjustment, re-adjustment, and unfreezing.

Answer 1

unfreezing, adjustment, and refreezing.

Question 2

The five stages of the coping cycle are (in order):

A)Denial, defence, discarding, adaptation, internalization
B)Defence, denial, discarding, adaptation, internalization
C)Denial, resistance, discarding, adaptation, internalization
D)Denial, defence, resistance, adaptation, internalization

Answer 2

Denial, defence, discarding, adaptation, internalization

Question 3

Dunphy and Stace (1993) identified:

A)Three styles of change management
B)Two styles of change management
C)Four styles of change management
D)Five styles of change management

Answer 3

Four styles of change management

Question 4

Improving quality through small, incremental improvements is a characteristic of what type of quality management system?

A)Just-in-time
B)Six Sigma
C)Total Quality Management
D)Kaizen

Question 5

Where was Total Quality Management first developed?

A)USA
B)UK
C)Japan
D)Korea

Question 6

Which of the following are key components of a Total Quality Management system?

A)Individual responsibility, incremental improvement, use of raw data
B)Collective responsibility, continual improvement, use of raw data
C)Group responsibility, staged improvement, knowledge
D)Involves everyone, continual improvement, use of data and knowledge

Question 7

What is the term for the monitoring of events both internal and external to the organisation that affects strategy?

A)Operational control
B)Strategic surveillance
C)Strategic control
D)Environmental scanning

Question 8

"How will conflicts over resources/facility usage between this and other projects be settled?", is critically settled at level

A)Main program
B)Project formation
C)Project Buildup
D)Project Buildup.

Question 9

Level which includes disposition of project's assets and personnel, is

A)First Stage
B)Second Stage
C)Third stage
D)Fourth stage

Question 10

A mean for monitoring and controlling organization's strategic projects is

A)Project Monitoring process
B)Project Portfolio Process
C)Project Portfolio Plan
D)Project Portfolio Phase

Question 11

Projects provide an excellent growth environment for future executives and for developing

A)Sales skills
B)Manufacturing skills
C)Managerial skills
D)Execution skills

Question 12

Favored technique for resolving conflict is

A)Negotiating
B)Conciliation
C)Removal of participants
D)Not entertaining them

Question 13

What is the critical path through the network above?

A)ABGHIF
B)ABDEF
C)ABGHIF& ABDEF
D)ABCEF

Question 14

What would be the critical path if the duration of activity C increased to 10?

A)ABCF
B)ABCEF
C)ABGHIF
D)ABGHIF & ABDEF

Question 15

If the Earned Value is equal to Actual Cost, it means:

A)Project is on budget and on schedule
B)Schedule Variance Index is 1
C)There is no schedule variance
D)There is no cost variance

Question 16

A critical path network diagram does NOT:

A)Help determine the amount of float
B)Identify the particularly important activities
C)Calculate earned value
D)Calculate the duration of the whole project

Question 17

A Gantt chart is used to show a project timeline diagramatically.

Question 18

Changes to the project involve moving from:

A)Project control stage to project definition stage
B)Project control stage to project planning stage
C)Project control stage to understanding the project environment stage
D)None of the above

Question 19

The project life cycle consists of

A)Understanding the scope of the project
B)Objectives of the project
C)Formulation and planning various activities
D)All of the above

Question 20

Developing a technology is an example of

A)Process
B)Project
C)Scope
D)All of the above

Question 21

Resource requirement in project becomes constant while the project is in its _____ progress stage.

A)40 to 55%
B)55 to 70%
C)70 to 80%
D)80 to 95%

Question 22

Five dimensions that must be managed on a project

A)Constraint, Quality, Cost, Schedule, Staff
B)Features, Quality, Cost, Schedule, Staff
C)Features, priority, Cost, Schedule, Staff
D)Features, Quality, Cost, Schedule, customer

Question 23

Considers the total cost of ownership, or development plus support costs, for a project.

A)Learning Curve Theory
B)Life Cycle Costing
C)Parametric Modeling
D)Rate of Performance