Deck 4: Patient Info

Question 1

Which of the following patients would not need to be referred to a pharmacist for counseling?

A)A mother asking how much acetaminophen to give her 9 month old son
B)An elderly gentleman asking where to find the Band-Aids
C)A teenage girl asking when to take Plan B
D)An elderly woman asking which of two laxatives would be most appropriate for her to use

Answer 1

An elderly gentleman asking where to find the Band-Aids

Question 2

Johnson comes to your pharmacy counter asking what the difference is between Tylenol and Advil. As the pharmacy technician on duty, what can you tell her?

A)You can tell her that one is for fever reduction and the other is for muscle pain
B)You can tell her that you can get the pharmacist to answer the question for her
C)You can tell her that she should call her doctor for advice
D)You can tell her that one is for bone pain and the other is for inflammation

Answer 2

You can tell her that you can get the pharmacist to answer the question for her

Question 3

When entering a prescription for Mrs. Reynolds, a message appears stating that the medication you are filling is contraindicated in Mrs. Reynolds, because she has diabetes. What should you do?

A)Call the patient's doctor
B)Call the patient
C)Tell the pharmacist on duty
D)Bypass the message and continue filling the prescription

Answer 3

Tell the pharmacist on duty

Question 4

Smith comes to the pharmacy counter to ask how Claritin works. Who has the authority to answer this question for her?

A)Cashier
B)Pharmacist
C)Pharmacy technician
D)Pharmacy assistant

Question 5

Which of the following patients would need to be referred to the pharmacist for counseling?

A)A woman asking for a refill of her birth control
B)An elderly gentleman asking for a refill request to be sent to his doctor's office
C)A man asking for a copy of his prescription history report
D)A woman asking for advice on how to treat her headache

Question 6

A woman comes to the pharmacy counter asking what to use to treat her 6 month old daughter's fever. What can you tell her?

A)You can tell her to give her daughter ibuprofen
B)You can tell her that you can get the pharmacist to answer the question for her
C)You can tell her that she should call her doctor for advice
D)You can tell her to give her daughter Tylenol

Question 7

A woman comes to the pharmacy counter asking to for a refill of her Coumadin, and asks where to find the extra strength aspirin, because she has a headache. What should you tell her?

A)You can find it in aisle 14
B)I should get the pharmacist for you
C)That product is not available
D)You should take Tylenol instead of aspirin

Question 8

Which of the following patients may be helped by the pharmacy technician?

A)A 79 year old woman asking which antibiotic ointment to purchase
B)A 23 year old man asking which condoms to use
C)A 46 year old man asking about the side effects of atenolol
D)A 74 year old woman asking for a specific brand of incontinence pads

Question 9

A young woman comes to your pharmacy counter to ask where she can find the aspirin for her 2 year old daughter. What should you tell her?

A)You can find it in aisle 32
B)I should get the pharmacist for you
C)That product is not available
D)You should give her Tylenol instead of aspirin

Question 10

Smith comes to the pharmacy counter to ask for a refill of her atenolol. Who has the authority to help her?

A)Pharmacy manager
B)Pharmacist
C)Pharmacy technician
D)Any of the above

Question 11

There is a pharmacy that has two patients by the name of Julie Smith. What is the best way to avoid a misfill in this situation?

A)Have their middle name or initial on file.
B)Always verify their date of birth when they pick up.
C)Always verify their address when they pick up.
D)All of the above

Question 12

Downey has a question about some odd side effects of his tamoxifen, and the pharmacist is out to lunch. What do you do?

A)Counsel Mr. Downey yourself.
B)Ask Mr. Downey if he would like to wait for the pharmacist.
C)Tell Mr. Downey to go to the hospital.
D)Tell Mr. Downey that drug has no side effects.

Question 13

Which of the following pieces of information need to be obtained from a patient before filling their prescription?

A)Allergies to medications and other relevant substances
B)Medications, herbal products and vitamins the patient is taking
C)Any chronic conditions that the patient has
D)All of the above

Question 14

Johnson is calling in a prescription for Bactrim DS for a patient who has never been to your pharmacy. The doctor gives you the patient's birthdate, address and phone number, but he does not know what medications, if any, the patient is allergic to. What patient information must you collect from the patient in order to fill this prescription accurately?

A)Allergies
B)Pill size preference
C)Phone number
D)Hair color

Question 15

Mary Smith comes in to fill a prescription at your pharmacy. It is her first time at your store, so you need to make a new profile for her. What pieces of information should you obtain from her in order to distinguish her from other patients with similar names?

A)Middle name
B)Address
C)Birthdate
D)All of the above

Question 16

Johnson comes in to your pharmacy to fill a prescription for an antibiotic and cannot remember what medications he is allergic to. As the pharmacy technician on duty, what should you do?

A)Fill the prescription and don't worry about it
B)Do not fill the prescription until he remembers what his allergies are
C)Call the doctor's office to obtain Mr. Johnson's allergy information
D)Fill the prescription and ask Mr. Johnson later if he had an allergic reaction

Question 17

Which of the following is not an appropriate party to obtain patient information from?

A)Doctor's office
B)Patient
C)Patient's representative
D)Drug company representative

Question 18

What other information should you obtain from a patient if you have another patient with the same first and last name and date of birth?

A)Middle name
B)Birthdate
C)Doctor's name
D)Doctor's phone number

Question 19

Reynolds, a patient known to have dementia, brings in a prescription she needs filled for amiodarone. She cannot remember what her doctor prescribed this medication for, and does not remember being told that she has any problems with her heart. Who would be the most appropriate person to call, in order to confirm her diagnosis?

A)Her insurance company
B)Her doctor
C)Her granddaughter
D)Any of the above

Question 20

Martin calls in a prescription for a patient, but does not know the patient's date of birth. What other information could you ask Dr. Martin in order to verify the identity of the patient prior to filling the prescription?

A)Phone number
B)Address
C)Date his last prescription was filled
D)Both A and B

Question 21

Smith calls in a prescription for John James, and leaves his date of birth, address and phone number. When the patient comes in for his prescription, he says his name is James John. As the pharmacy technician on duty, what should you do?

A)Refuse to fill the prescription
B)Call the insurance company to verify the patient's name
C)Verify the date of birth and address with the patient, and fill the prescription for him, if the information is correct
D)Call the phone number Dr. Smith left and verify that the patient is accessible by that number

Question 22

Jones calls in a prescription for a patient, but does not know how to spell the patient's last name. What other information could you obtain to ensure that the prescription is filled for the correct patient?

A)Birthdate
B)Address
C)Phone number
D)All of the above

Question 23

A woman comes in to pick up a prescription for a controlled substance for John Johnson. She does not know his birthdate, address, phone number or what medications he is allergic to. As the pharmacy technician on duty, what should you do?

A)Just give her the prescription
B)Tell her that you cannot give her the prescription without verifying at least one additional piece of patient information
C)Call the police
D)Call the store manager

Question 24

Which of the following allergies would be important to note in a patient's profile? I. Peanuts
II. Latex
III. Codeine

A)I only
B)III only
C)I and III
D)I, II and III

Question 25

Why should a patient's chronic conditions be added to a patient's profile?

A)To ensure that the medications the pharmacy fills are for the correct disease state
B)To allow the pharmacist to check for interactions between a drug and disease state
C)So the technician can order the correct medication for a patient
D)Both A and B

Question 26

Smith is a new patient to your pharmacy, and you need to create a patient profile for her. When you ask about her chronic conditions, she states that she has diabetes, asthma, cellulitis, and hypertension. Which of these conditions does not need to be added to her profile?

A)Diabetes
B)Asthma
C)Cellulitis
D)All of her stated conditions should be added to her profile

Question 27

A current patient at your pharmacy brings in a prescription for an antibiotic. On the prescription, the doctor's office has listed that the patient has allergies to several different medications, but your records show that she has no known allergies. What should you do?

A)Just fill the prescription and ignore the allergies the doctor's office listed on the prescription
B)Refuse to fill the prescription until the allergies are verified with both the doctor's office and the patient
C)Verify with the patient what allergies they have, and if there are any discrepancies, double check with the doctor's office
D)Call the patient's insurance company to verify the correct allergies

Question 28

Which of the following pieces of information should be added to a patient's pharmacy profile?

A)Chronic medical conditions the patient has
B)Allergies to over the counter medications
C)Herbal supplements the patient is taking
D)All of the above

Question 29

John Smith comes into your pharmacy to fill a prescription. You look for his profile, and realize that there are 7 different people listed with the name John Smith. What information could you add to this patient's profile to help distinguish him from the other John Smiths listed?

A)Date of birth
B)Address
C)Phone number
D)All of the above

Question 30

Reynolds comes in to your pharmacy with a prescription for an antibiotic. She recently picked up a prescription for a different antibiotic from your pharmacy two days ago, and has developed an allergy to it. She does not remember the name of the previous medication that she is allergic to. What should you do?

A)Ignore the allergy and fill the prescription for the new antibiotic
B)Check what antibiotic she recently picked up, and add it to her allergy list
C)Refuse to fill prescriptions for antibiotics for her for fear of future allergies
D)Add all antibiotics to her allergy list

Question 31

A patient comes to your pharmacy to fill a prescription for an antibiotic for a urinary tract infection. When you ask if she has any chronic conditions, she state that she does not. What should you add to the patient's profile under chronic conditions?

A)Urinary tract infection
B)No chronic conditions
C)Bladder infection
D)Kidney infection

Question 32

Which of the following is not necessary information to add to a patient's retail pharmacy profile?

A)Allergies to herbal supplements
B)Previous surgeries the patient has undergone
C)Over the counter medications the patient is taking
D)Chronic medical conditions the patient has

Question 33

A new patient to your pharmacy reports that she has two contact telephone numbers that she uses regularly, her cell phone number and home phone number. Which should be added to her pharmacy profile?

A)Her cell phone number only
B)Both phone numbers
C)Neither phone number
D)Her home phone number only