Deck 1: Microsoft Certified Desktop Support Technician (MCDST)

Question 1

You are assisting a user who needs help keeping her computer up to date with the latest security patches and bug fixes on Windows XP. Which of the following should you ask her to do?

A)Download Microsoft Windows updates from the Microsoft web site.
B)Install a new copy of Windows XP on her computer every week.
C)Configure Automatic Updates to automatically download updates and install them.
D)A. Install Service Pack 2 or above for your Windows XP installation.

Answer 1

Configure Automatic Updates to automatically download updates and install them.

Question 2

John is instructed by a desktop technician to clean up the cookies on his computer. Which of the following directories should John look for to clean the cookies?

A)%UserProfileTemporaryInternet Files
B)%UserProfile%Cookies
C)%UserProfileApplicationData
D)%UserProfileMyDocuments

Answer 2

%UserProfile%Cookies

Question 3

Which of the following specifies the standard that can filter cookie transactions on the basis of the cookie's content and purposes in Internet Explorer 6?

A)SSH
B)RDP
C)SSL
D)P3P

Answer 3

P3P

Question 4

Which of the following specify the default privacy level set in IE 6.0?

A)High
B)Medium High
C)Medium
D)Low

Question 5

Which of the following specifies the number of categories that come with the content rating system in Internet Explorer?

A)5
B)6
C)4
D)8

Question 6

A user reports that it takes much longer to view Web pages when she clicks the Back button. On further probing, you discover that the user recently changed some Internet Explorer settings on her computer.
Which of the following should you do to increase the speed at which Internet Explorer displays previously viewed pages?

A)Click the Clear History button.
B)Configure the temporary Internet files settings to automatically check for newer versions of stored pages.
C)Select the Enable page transition check box on the Advanced tab.
D)Clear the Reuse windows for launching shortcuts check box on the Advanced tab.

Question 7

You are assisting a customer who wants to compose an e-mail message on her Microsoft Outlook in a foreign language character set. Which of the following should you do to ensure that she is able to type this e-mail in a foreign language?

A)Download the Microsoft Outlook version for the foreign language the customer wants to use.
B)Install the Windows XP language pack for the foreign language she wants to use.
C)In the Tools menu in Microsoft Outlook, select the option to encode the foreign language she wants to use.
D)In the File menu in Microsoft Outlook Express, select the option to import foreign language characters.

Question 8

You are using a dial-up connection at home and a broadband connection in the office. When you open IE, the Dial-up Connection dialog box appears. You are not able to use Internet at your office.
Which of the following should you do to ensure that you can connect to the Internet at the office and at home when opening Internet Explorer?

A)Select the Dial whenever a network connection is not present option button on the Connections tab.
B)Select the Automatically detect settings check box in the LAN settings.
C)Select the Never dial a connection option button on the Connections tab.
D)Select the Bypass proxy server for local addresses check box in the LAN settings.

Question 9

A user reports that whenever he types abc.com into the Address bar, he receives an error message that states, "Your security settings prohibit ActiveX Controls on this page."
Which of the following should you instruct the user to do to ensure this error message does not pop up?

A)Configure the security level of the Internet Zone to High.
B)Add abc.com to the Trusted sites list.
C)Add the Web site to Favorites.
D)Upgrade to a higher version of Internet Explorer.

Question 10

You are using Windows XP and Office XP Standard Edition on your computer. A friend of yours has sent you a couple of Engineering design drawings that you need to review. Of the existing list of Microsoft Office XP suite applications, you are not able to use any of the software to view these drawings.
Which of the following should you use to open and view these drawings without purchasing any new software?

A)Open the document by using the Windows Photo and Fax Viewer.
B)Download and install Microsoft Visio Viewer from the Microsoft Web Site.
C)Open the drawing using MSPaint.
D)Copy the drawing on a PowerPoint slide and publish it to MSWord.

Question 11

A user calls in and asks for your help in tweaking the settings on her Internet Explorer. She is finding it hard to remember the names of some the Web sites she visits frequently. Furthermore, she doesn't even feel like typing in the addresses again and again. She wants you to help her configure IE to be able to store the names of the Web sites in a folder.
Which of the following should you ask her to do?

A)Help her configure the History option in IE.
B)Help her configure Web sites as bookmarks using the Add to Favorites link.
C)Help her save Web sites from the File>Save option.
D)Help her add Web sites through the Trusted websites link on IE.

Question 12

You are running Microsoft Outlook Express on a Windows XP computer. You are able to receive messages, but not send them. Which of the following should you check to fix this problem?

A)The IMAP configuration
B)The POP3 configuration
C)The SMTP configuration
D)Check if the user has entered the correct password.

Question 13

You are facing strange problems on your computer and suspect it to be a virus issue. You have antivirus software installed and when the computer is scanned, it does not reveal any viruses.
Which of the following should you do to fix this problem?

A)Reinstall the antivirus software.
B)Try the Last Known Good Configuration and run a virus scan.
C)Update the virus definitions of your antivirus software.
D)Run the chkdsk command.

Question 14

Which of the following macro security levels in a spreadsheet prompts the user to choose if potentially unsafe macros can be run?

A)Very High
B)Medium
C)High
D)Low

Question 15

Which of the following types of ports is represented in Device Manager using the label Printer Port (LPT1)?

A)VGA port
B)Serial port
C)Parallel port
D)USB port

Question 16

David has configured a printer on the parallel port and installed the printer software that came along with the printer. The computer is not able to recognize the printer.
Which of the following should he do first to fix this issue?

A)Check if the parallel port is disabled in the computer's BIOS.
B)Try installing updated drivers from the manufacturer's Web site.
C)Check the cable that connects the printer to the computer.
D)Check if the version of Windows XP is updated.

Question 17

David wants to move his e-mail messages from Outlook Express to Microsoft Outlook. Which of the following should you do?

A)Use the Export function in Outlook Express.
B)Use the Save As function within Outlook Express and save all messages into a .pst file.
C)Import the messages into a .pst file. Import the messages into Microsoft Outlook.
D)Back up the mail messages and restore them in Microsoft Outlook.

Question 18

A user on a particular computer needs to run several applications simultaneously. How should the memory usage for this computer be configured?

A)The memory should be optimized for system cache so the OS has more RAM available for paging files.
B)The memory should be balanced between programs and system cache.
C)The memory should be fully allocated to programs and the system cache should be turned off.
D)A minimal amount of memory should be given to programs, but the majority of the memory should be devoted to the system cache.

Question 19

You are planning to transfer a user's settings to a new Windows XP Professional installation using FAST. Which of the following resources must be available to you?

A)Administrative privileges on the source computer.
B)Domain Administrator rights on the destination computer.
C)Domain Administration rights on the source computer.
D)The user name and password of the user whose state you are transferring.

Question 20

David's computer was in the standby mode when he accidentally pulled off the power plug. What will happen to any unsaved data on the computer from when it was in standby mode?

A)Data is saved by default.
B)Data is saved only if you've configured Standby to save data.
C)Data will be lost.
D)Data can be recovered from the temporary files.

Question 21

You want to update the driver version for one of the devices on your computer. Which of the following should you do?

A)Run the Device Driver Update Wizard. Select the device you would like to update. Download the driver and run the Add Hardware Wizard.
B)Sign on as the domain administrator. On the Start Menu, Click All Programs > Windows Update.
C)On the Start Menu, Click All Programs > Windows Update.
D)Open Device Manager. Open the Properties tab of the device to be updated. Run the Hardware Update Wizard.

Question 22

You have just installed a good-known sound card on your computer. However, you are not available to hear any sound, even though all the volume controls are at maximum. How do you fix this?

A)Reinstall the operating system.
B)Disable onboard audio in the CMOS setup.
C)Reinstall the Sound Card.
D)Install another Sound Card.

Question 23

Which of the following specifies the value of the Account Lockout threshold that ensures that the account is not locked out?

A)1
B)0
C)999
D)9999

Question 24

Which of the following specifies the extension of a file in Microsoft Outlook that stores information including messages and calendars from Microsoft Outlook?

A).pab
B).vcf
C).pst
D).txt

Question 25

Which of the following Windows XP features enables multiple PCs on a workgroup to share a single Internet connection?

A)ICF
B)ICS
C)Share Connection
D)ActiveX

Question 26

Which option in the Driver Signing Options window automatically restricts the user form installing an unsigned driver?

A)Rollback
B)Warn
C)Ignore
D)Block

Question 27

Which of the following advanced boot options boots using only the basic drivers needed by the computer?

A)Safe Mode
B)Last Known Good Configuration
C)Debugging Mode
D)Start Windows Normally

Question 28

Which of the following can be used to start the computer if it does not start in the safe mode or other startup options while you are trying to fix a boot-related issue?

A)Restart
B)Recovery Console
C)System Restore
D)Automated System Recovery

Question 29

Which of the following keys should you press during the Windows XP setup to perform HAL selection?

A)F5
B)F6
C)F2
D)F10

Question 30

Which of the following keys should you press to automatically start the Automated System Recovery process?

A)F5
B)F10
C)F6
D)F2

Question 31

Which of the following should you do during a Windows XP installation to ensure that you can use EFS later on?

A)Format the hard disk so that it uses the FAT32 file system.
B)Format the hard disk so that it uses the NTFS file system.
C)Install a computer digital certificate on the portable computer.
D)Install EFS on the computer during bootup

Question 32

You want to use the Safe Mode feature during boot. Which of the following keys should you press?

A)F4
B)F8
C)F6
D)F5

Question 33

Your computer has two IDE hard disks that are connected to a two-channel IDE RAID controller on different channels. When you run Windows XP Professional Setup on the new computer, you receive an error message that states, "Setup did not find any hard disk drives installed in your computer." You have checked the physical connections.
Which of the following should you do to resolve this issue?

A)Configure the BIOS of the computer to enable Plug and Play support.
B)Configure the hard disk to use separate channels on the IDE RAID controller.
C)Configure the boot sequence in the BIOS setup to start from the first hard disk.
D)Insert a floppy disk that contains the driver for the IDE RAID controller, load it, and reboot the system.

Question 34

Which of the following options should you use to narrow down which driver is causing an error during a system boot?

A)Enable Driver Log
B)Enable Driver Logging
C)Enable Boot Log
D)Enable Boot Logging

Question 35

Which of the following options should you use to enable a recording of the event where users use more disk space then they are allowed to use in disk quota?

A)Log Event When a User Exceeds the Quota Limit
B)Log Event When a User Exceeds the Maximum Limit
C)Log Event When a User Exceeds the Threshold Limit
D)Trigger Event alarms

Question 36

Which of the following options should you use to ensure that users cannot use more disk space then they are allowed to use in disk quota?

A)Log Event When a User Exceeds the Maximum Limit
B)Deny Disk Space to Users Exceeding Quota Limit
C)Log Event When a User Exceeds the Threshold Limit
D)Trigger Event alarms

Question 37

Which of the following is a feature that allows a program to trap open operations against objects in the file system and run their own code before returning file data?

A)Quotas
B)Encryption
C)Compression
D)Reparse points

Question 38

You want to protect your Microsoft Word documents by restricting access to other users on your network, which is configured as a workgroup. You have moved the documents to the My Documents folder. What should you do now?

A)Right Click the Security Tab on My Documents and configure the Private option.
B)Modify the Confidential folder's properties so that the Compression attribute is enabled.
C)Right click the Sharing Tab on My Documents and configure the Make this Folder Private option.
D)Configure the files in the My Documents folder to enter a password before opening it.

Question 39

Jack installs a fax service with the default options on his Windows XP Professional computer. His computer is configured to use an internal fax modem. He can successfully send faxes from his computer, but the computer's fax monitor never answers incoming calls. How should you fix this issue?

A)Use the Fax console to redirect faxes to the My Faxes folder.
B)Reinstall the Fax service, selecting the option to receive faxes.
C)Use the Fax configuration Wizard to enable the fax modem to receive faxes.
D)The fax modem is faulty. Replace it.

Question 40

You are assisting a user who has an issue with her printer. She reports that the printer prints out several pages of random characters when a print command is given. She has installed a driver from the printer manufacturer's Web site.
Which of the following should you do to fix this issue?

A)Ask her to modify the printer's properties in Windows so that the print mode is set to Raw.
B)Ask her to install a Windows XP-compatible printer driver from the CD-ROM that was supplied with the printer.
C)Ask her to restart the Print Spooler service on the user's computer.
D)Ask her to restore the system using System Restore.

Question 41

You are trying to fix a virus issue, where you suspect that your boot sector is infected. Which of the following commands should you use in the Recovery Console?

A)fixvirus
B)fixboot
C)viruschk
D)chkdsk

Question 42

You want to change all your disks to dynamic disks and configure all free disk space to be combined and available for maximum disk space. Which of the following volume types should you deploy?

A)Simple volume
B)Mirrored volume
C)Striped volume
D)Spanned volume

Question 43

Which of the following power schemes, by default, can help you conserve power on your laptop while having the monitor always ON?

A)Always On power scheme
B)Max Battery power scheme
C)Portable/Laptop power scheme
D)The Presentation power scheme

Question 44

A group of employees have approached you to configure their laptops to be able to run at meetings that last for a long time. You have to place their laptops in a low power state when they are not used actively without connecting to AC mains.
What should you do to configure the laptops to meet these requirements?

A)Configure the laptops to enable hibernation when the lid is closed.
B)Configure the laptops to use the Presentation power scheme.
C)Configure the laptops to enable standby mode when the lid is closed.
D)Configure the laptops to use the Max Battery power scheme.

Question 45

You are assisting a user who has issues connecting his USB hard drive to his laptop computer. The USB hard drive is accessible when he connects it to his desktop, but will not work when connected to the laptop. Which of the following should you do to ensure that the USB hard disk can function properly when connected to the USB hub on the user's portable computer?

A)Ask him to use a different cable to connect the USB hard drive to the laptop.
B)Assign a different IRQ to the USB hub in the device manager.
C)Ask him to replace the laptop motherboard; it is faulty.
D)Ask him to replace the portable computer's bus-powered USB hub with a self-powered USB hub.

Question 46

David is trying to fix a printer issue, where a user is not able to print color pages from a printer. In an attempt to fix the problem, he has installed the driver from the CD-ROM that came along with the printer.
Which of the following should he do to be able print in color?

A)Install a signed printer driver from the manufacturer.
B)Reseat the printer cable to the computer.
C)Configure the Driver Signing Options to ignore unsigned driver software.
D)Run Verify Off command a the computer.

Question 47

Some of the devices on your computer have drivers that are not officially supported by XP. You are trying to install drivers from multiple sources. Which of the following features help you ensure that the drivers you have chosen are safe?

A)Encryption
B)Driver Checker
C)Driver signing
D)Digital signature

Question 48

Which of the following is the preferred way to enable the Driver Verifier?

A)Use Verifier.exe command.
B)Modify a registry entry and restart your computer.
C)Enter the safe mode and modify a registry entry.
D)Use recovery console.

Question 49

Which of the following is NOT a valid status of the Driver Verifier?

A)Initialized
B)Loaded
C)Unloaded
D)Never Loaded

Question 50

You want to scan all of the protected files on your Windows XP computer to verify the versions. Which of the following should you use to do so?

A)System File Checker command
B)Driver signing wizard
C)Add/Remove Hardware wizard
D)Chkdsk command

Question 51

You upgrade your mouse driver to the latest version from the manufacturer's website. After the upgrade, the mouse does not work. Which of the following should you do to enable the mouse to work again?

A)Restart the computer using the Last Known Good Configuration option.
B)Restart the computer in Safe Mode.
C)Roll back the mouse driver using the Device Manager.
D)Perform a System Restore.

Question 52

Sarah is an employee in an organization that uses a single Active Directory domain with Windows XP clients using Internet Explorer. Which of the following should you do to enable Sarah to use her favorites on any computer in the domain?

A)Copy her favorites on all computers of the network.
B)Create a roaming user profile for her account.
C)Enable the Offline caching feature.
D)She cannot use her favorites on all computers of the network.

Question 53

Which of the following locations should you use to store your pictures to be able to use them as the Windows Screensaver?

A)My Documents folder
B)C drive
C)My Pictures folder
D)Desktop

Question 54

Which of the following is a function included in the Speech Recognition feature in Windows XP Professional?

A)The Sound Blaster Emulation
B)The Speaker Tuning Wizard
C)The Speaker Training Wizard
D)The Voice Training Wizard

Question 55

A user calls in and says that her mouse is not working properly. On further probing, you notice that when she left clicks her mouse, it opens a contextual menu. Which of the following should you do the fix this problem?

A)Change the mouse setting to a right-handed user.
B)Replace the mouse; the mouse is faulty.
C)Re-install Windows OS.
D)Reseat the mouse connecter on her chassis.

Question 56

You want to quickly transfer your laptop to your superior officer. However, you do not want him to see what you were doing on the computer. Which of the following key combinations should you press to do this?

A)CTRL-ALT-DEL
B)ALT-F4
C)CTRL-F5
D)CTRL-F3

Question 57

You are unable to connect to a remote file server by using the server's host name, but you are able to connect to the remote file server using its IP address. Which of the following could be causing this problem?

A)DNS
B)DHCP
C)SMTP
D)WINS

Question 58

You have increased the security on your VPN network by allowing only certificate-based L2TP VPNs. One of the employees who is trying to connect remotely is not able to connect to the VPN server. All other employees are. Which of the following should you do to fix the user's issue?

A)Select the Use pre-shared key for authentication check box in the IPSec setting of the VPN connection.
B)Open the Networking tab of the VPN connection and change the type of VPN to L2TP.
C)Import a latest CRL to the user's computer.
D)Instruct the user to disable the firewall on his computer.

Question 59

David is working as a desktop administrator in his organization. One day a user calls in and asks him to configure his laptop to be able to connect to two different locations without changing dial-in properties. Which of the following should you do?

A)Create a new location value in modem properties.
B)Tell him that it is not possible.
C)Create another dial-up connection with the same name, but different phone numbers.
D)Create another dial-up connection with a different name and different phone numbers.

Question 60

You are working as a network administrator at your organization. You are assisting one of your employees who is on a business visit to Paris. From a security standpoint, you want to enable a VPN connection from the employee's laptop to your server S1, which accepts dial-up connections and VPN connections. Your network governs two policies that include a policy for VPN connections and a policy for dial-up connections.
Which of the following should you do to enable the employee to access his shared network files from a wireless connection?

A)Create a new VPN connection to dial into S1.
B)Create a new dial-up connection to use advanced dialing rules.
C)Configure the new dial-up connection to use a maximum modem speed of 57,600 bps.
D)Create a new VPN connection that connects to the IP address of S1.

Question 61

You work as the help desk support technician at abc Ltd. The abc Ltd network consists of a single active directory domain named abc.com. You are supporting a user who is trying to log on to her bank account to make some financial transactions. She repeatedly says that she is typing , but is not able to get the login page. Which of the following should you do to help her log in to her bank account?

A)Ask her to type https://www.mybank.com in the Address bar.
B)Install the digital certificate for the Wide World Importers Web site into Internet Explorer.
C)Ask her to clear her cookies in Internet Explorer.
D)Lower the security level for the Internet zone.

Question 62

David is working as a desktop technician at his organization. Today he is assisting a user who is trying to send him a Remote Assistance invitation from his computer. The user sends a Remote Assistance invitation from her second phone line while on the call with David. She gets disconnected from her ISP, but David receives and accepts the invitation. However, David cannot look at the user's desktop. Which of the following should David do to help the user through the Remote Assistance utility?

A)Add her domain user account to the Remote Desktop Users group.
B)Ask her to restart her computer and start the Remote Assistance utilty.
C)Ask him to reconnect her ISP and send another Remote Assistance invitation.
D)Select the Allow users to connect remotely to this computer check box.

Question 63

Four users have placed their documents in a local Shared Documents folder. They want to be able to have the necessary permissions to read, write, and manage all files and folders in Shared Documents. Currently, they have Full Control permission only on the files and folders that they place in Shared Documents.
Which of the following should you do to enable what they wish?

A)Modify the permissions on Shared Documents so that the Users group has Change permission and Read permission.
B)Instruct each user to modify the permission on the folders they create so that the Owner user has Full Control permission.
C)Instruct each user to modify the permission on the folders they create so that the Owner user has Change permission and Read permission.
D)Modify the permissions on Shared Documents so that the Users group has Full Control permission.

Question 64

You are working as an IT administrator at your organization. One of the employees tries to do some financial transactions from her online banking account. She reports that she receives the following error message: "Cannot load the page, please contact your system administrator." However, she can access other Web sites. Which of the following could be a cause for this error message?

A)The physical network connection is faulty.
B)Port 443 or HTTPS on the firewall is disabled.
C)The TCP/IP stack has been corrupted.
D)Port 80 or HTTP on the firewall is disabled.

Question 65

Which of the following ICF options allows you to inspect outgoing traffic?

A)Configure the relevant ICF settings.
B)Map the outgoing traffic port to the LAN interface.
C)Check Outgoing Connections.
D)ICF cannot inspect any outgoing traffic.

Question 66

You need to ensure that Internet Explorer on your computer automatically establishes a connection to the Internet. Which of the following should you configure in Internet Options?

A)Configure the LAN settings to automatically detect settings.
B)Configure the connection settings to dial whenever a network connection is not present.
C)Configure the connection settings to always dial the default connection.
D)Configure the dial-up settings to never dial a connection.

Question 67

You are assisting a user who has issues with his computer acting strangely when it goes to Standby mode. The computer sometimes fails to come out of the Standby mode. Which of the following should you check to get this issue fixed?

A)Update the computer's physical memory.
B)Disable APM in Windows XP Professional.
C)Optimize the time-out settings in your BIOS Setup program.
D)Disable Standby mode in Power Options.

Question 68

You want to be able to distinguish encrypted files from unencrypted ones. Which of the following can help you accomplish this?

A)Set the folder options to show encrypted files in color.
B)Set the folder options to show encrypted files larger in size.
C)Set the folder options to show encrypted files smaller in size.
D)Set the folder options to show encrypted files as blurred.

Question 69

You are assisting a user whose taskbar has moved from the bottom of his desktop to the top of his desktop. He wants the taskbar to be back at the bottom of his desktop. Which of the following should you do to get the task bar back in place?

A)Ask him to unlock the taskbar.
B)Ask him to configure the taskbar to use the Classic Start menu.
C)Restart the computer by using the last known good configuration.
D)Ask him to Drag and drop the taskbar to the bottom of the desktop.

Question 70

David is assisting a user who complains that his taskbar is not visible at times. Which of the following should you do to ensure that he can see the taskbar at all times?

A)Lock the taskbar.
B)Uncheck the auto-hide feature for the taskbar.
C)Increase your screen resolution.
D)Decrease your screen resolution.

Question 71

Which of the following accurately specifies the reason why the Standby feature is not preferred over the Hibernation feature?

A)It requires more disk space.
B)It requires less disk space.
C)It needs multiple processors.
D)It tends to lose data if there is a power outage.

Question 72

Which of the following could be useful if you use the Standby mode frequently?

A)RAID
B)SCSI
C)UPS
D)Hibernate

Question 73

Which of these categories in a Control Panel's category view will host the Power Options Wizard?

A)Accessibility Options
B)Performance and Maintenance
C)Security Center
D)Appearance and Themes

Question 74

Which of the following shortcut keys should you use to display the IE Favorites Explorer bar?

A)Ctrl+F
B)Ctrl+I
C)Ctrl+A
D)Ctrl+B

Question 75

Which of the following should you do to ensure that only plain text e-mails are sent to the intended recipients using Outlook Express?

A)Change to the recipients' records in the address book.
B)Change the sending options of Outlook Express.
C)Change the server options of Outlook Express.
D)Change the e-mail options of Outlook Express.

Question 76

Which of the following specifies the default time interval for Outlook Express to check e-mail?

A)1 minute
B)15 minutes
C)30 minutes
D)40 seconds

Question 77

Which of the following specifies the percentage of disk space reserved for web caching using IE?

A)6% of total disk space
B)50% of total disk space
C)3% of total disk space
D)15% of total disk space

Question 78

Which of the following specifies the format of electronic business cards that are exchanged via e-mail?

A)bus
B)vcf
C)bcd
D)vac

Question 79

You are assisting a customer who wants to stop any third-party program from temporarily storing plaintext passwords in the paging file. Which of the following should be done?

A)Set the data value of the Clear Page File at Shutdown in the registry key to 0.
B)Set the data value of the Clear Page File at Shutdown in the registry key to -1.
C)Set the data value of the Clear Page File at Shutdown in the registry key to 1.
D)Set the data value of the Clear Page File in the registry key to 1

Question 80

Which of the following parameters should you use to force Setup to copy all the necessary boot files and temporary Setup files to a drive and mark the partition as active?

A)/winnt
B)/syspart
C)/sysset
D)/local