Deck 10: Strategic Planning

Question 1

A SWOT analysis is used to identify the strengths, weaknesses, opportunities, and threats that should influence a strategic planning process.

Answer 1

True

Question 2

A possible advantage of conducting a SOAR analysis rather than a SWOT analysis is that a SOAR analysis is more focused on identifying weaknesses and other negative factors.

Answer 2

False

Question 3

A trend in strategic planning is to delegate creative decision making and work processes that often have to be revised to the lowest level of the organization possible.

Answer 3

False

Question 4

A performance audit is conducted by comparing your current performance against measurable quantitative and qualitative outcome indicators of success related to the departmental or organizational mission.

Question 5

An approach to organizational change that begins with identifying what is positive about a department or organization and when it was at its best, and then leverages these qualities for the future, would best be called:

A) Appreciative inquiry.
B) A SWOT analysis.
C) Strategic planning.
D) Visioning.

Question 6

A document that identifies the customers and other key stakeholders, lists the processes and procedures that lead to the central products and outcomes of the business, and summarizes the internal and external environments in which the department or organization operates would best be called a(n):

A) Strategic plan.
B) Case statement.
C) Organizational profile.
D) Business plan.

Question 7

A statement that paints an aspirational picture of the future of a department or organization by indicating what it will look like at its best is best called a:

A) Mission statement.
B) Purpose statement.
C) Business statement.
D) Vision statement.

Question 8

The stage of strategic planning presented in Chapter 9 in which current or possible structures for staffing and for lines of authority and accountability are examined would best be called:

A) Planning to plan.
B) Business modeling.
C) Action planning.
D) Goal establishment.

Question 9

Which of the following is part of a SOAR analysis?

A) Accomplishments
B) Attitudes
C) Apprehensions
D) Aspirations

Question 10

Scanning for information and events that will affect short-term operational planning and long-term strategic planning would best be called:

A) SWOT analysis.
B) Environmental monitoring.
C) Gap analysis.
D) Planning to plan.

Question 11

The step of strategic planning presented in Chapter 10 in which you establish where you are at the present by conducting an audit of current performance would best be called:

A) Gap analysis.
B) Business modeling.
C) Contingency assessment.
D) Organizing and staffing.

Question 12

An effective strategic plan would include all of the following except:

A) A definition of major goals or accomplishments related to the organization's primary outputs.
B) An action plan, including specific objectives detailing how the organization's goals will be achieved.
C) A plan to limit focus to internal factors affecting performance and to avoid undue influence of factors external to the organization.
D) A description of the human, material, and financial resources needed to meet the identified goals and objectives.

Question 13

A statement that sets forth an organization's or department's purpose, including definitions, products, and services, is best called a:

A) Vision statement.
B) Mission statement.
C) Purpose statement.
D) Business statement.

Question 14

As an alternative to the traditional SWOT analysis, a SOAR analysis includes all except which of the following elements?

A) Strengths
B) Opportunities
C) Aspirations
D) Research

Question 15

A document that includes a coordinated set of tasks for carrying out the goals delineated in a strategic plan, goes into greater detail specifying specific time frames and deadlines for activities, and assigns activities to specific organizational members to aid accountability would best be called a(n):

A) Business plan.
B) Operational plan.
C) Case statement.
D) SOAR plan.

Question 16

Appreciative inquiries include which of the following?

A) Discovery
B) Dream
C) Design
D) All of the above

Question 17

The stage of strategic planning in which you identify your key customers and their expectations; identify other key stakeholders and their expectations; identify your key suppliers, partners, and collaborators; and assess the health of your relationships with all of these persons would best be called:

A) Planning to plan.
B) Environmental assessment and monitoring.
C) Business modeling.
D) Action planning.

Question 18

Which of the following best describes the purpose of the performance audit and gap analysis stage of strategic planning?

A) It compares current performance against measurable quantitative and qualitative outcome indicators of success related to the departmental or organizational mission.
B) It identifies the gap between the current and desired indicators of performance.
C) It substantiates the needed financial resources for budget planning.
D) Both A and B.

Question 19

The stage of strategic planning that includes deciding exactly what you are going to do to get to where you want to be and to attain the goals and objectives established earlier in the planning process would best be called:

A) Planning to plan.
B) Environmental assessment and monitoring.
C) Business modeling.
D) Action planning.