Deck 3: Respectful and Effective Listening

Question 1

Effective and respectful listening is a skill that nurses should take every opportunity to:

A) Practice
B) Role-model
C) Develop
D) All of the above

Answer 1

All of the above

Question 2

All of the following are examples of when effective and respectful listening is a vital nursing function EXCEPT:

A) Assessing a patient's nutritional status
B) Insisting to a patient that her blood sugar is too high to eat the ice cream she is requesting
C) Understanding what is important to a patient about his or her upcoming surgery
D) Discussing commitments for holiday scheduling with colleagues

Answer 2

Insisting to a patient that her blood sugar is too high to eat the ice cream she is requesting

Question 3

Nurses who listen to patients in order to understand them are:

A) Conveying compassion
B) Engaging patients in developing a plan of care
C) Focused primarily on patients' clinical status
D) Both A and B

Answer 3

Both A and B

Question 4

Instances in which effective and respectful listening is important in clinical assessment include:

A) Auscultating lung sounds
B) Noticing verbal and nonverbal language used by patients
C) Receiving information about a patient from another nurse during a hand-off
D) All of the above

Question 5

If finding time and space for effective and respectful listening is not feasible, the nurse should:

A) Accept the reality of the situation
B) Take opportunities to listen whenever possible
C) Advocate for time and space needed to listen
D) Both B and C

Question 6

Which of the following responses should a nurse give to a patient who says that she has no questions about a stress test ordered but looks worried or confused?

A) "I heard you say that you don't have any questions about the MRI, but you look worried. Would you like to tell me what you are thinking?"
B) "I'll make sure the MRI gets scheduled as soon as possible."
C) "MRIs are noisy, but it will be over in just a few minutes."
D) All of the above

Question 7

When practicing reflective listening, also called active listening, nurses must remember that:

A) It involves concentration, caring, and commitment.
B) The speaker should try to talk a little faster to save time.
C) They should intentionally focus on the speaker.
D) Both A and C

Question 8

The most empathic response by a nurse to a patient who says, "I want to exercise more, but I don't have time" would be:

A) "That's okay. You're doing your best."
B) "I love exercising. I make sure I swim three times a week."
C) "Wanting to isn't going to be enough. You have to actually do it!"
D) "It sounds like you wish you had more time for exercising. Let's talk about how you might fit it in."

Question 9

Passive listening, also called attentive listening, can be useful during a conflict between two nurses about who should take the next admission because:

A) It does not require either nurse to really listen to the other.
B) Both nurses are equally likely to end up taking the admission.
C) It will give both nurses the chance to express their perspective.
D) This kind of listening can take place while one of the nurses completes another task.

Question 10

Behavior associated with competitive listening is likely to be:

A) Aggressive
B) Passive-aggressive
C) Controlling
D) All of the above

Question 11

Nurses who tend to have a competitive listening style are likely to:

A) Be very effective in patient teaching situations
B) Be great role models for best communication practices on the unit
C) Lack understanding about what others are saying
D) Learn a lot from others during conversations

Question 12

The five stages of listening can be described as:

A) Hearing, attending, understanding, remembering, responding
B) Hearing, thinking, understanding, reflecting, responding
C) Hearing, attending, arguing, fact-finding, responding
D) Attending, understanding, remembering, responding, forgetting

Question 13

Three listening strategies that will help ensure that a speaker's message is understood are:

A) Interrupting, paraphrasing, and clarifying
B) Paraphrasing, clarifying, and avoiding assumptions
C) Paraphrasing, assuming, and clarifying
D) Paraphrasing, scowling, and avoiding assumptions

Question 14

The "spirit of inquiry" is a process that:

A) Involves true curiosity
B) Encourages the use of mentors
C) Supports a foundation of evidence-based practice
D) All of the above

Question 15

Perspective-taking:

A) Requires agreement with another person's point of view
B) Can be more difficult when there are emotionally charged differences in opinions
C) Results in only one opinion being respected
D) Isn't worth the trouble

Question 16

Which of the following is the most validating response to a patient who says, "I'm afraid I'll get addicted to this narcotic pain medicine"?

A) "Don't worry, this is a mild narcotic."
B) "Why would you be worried about that?"
C) "You are worried that taking this pain medicine will make you addicted to it."
D) "Right now you should be focused on managing this pain."

Question 17

A nurse supervisor tells a staff nurse, "I'd like to hear your concerns about your assignment. I have 2 minutes right now to listen, or I can come back in an hour when I have more time. Which would work best for you?" This supervisor is:

A) Being honest about his limitations
B) Not a very good listener
C) Not a very good supervisor
D) Not very nice

Question 18

GRRRR: A Model for Great Listening:

A) Offers a structured guide for practicing respectful listening
B) Can be used when receiving information during a patient hand-off
C) Encourages accountability for receivers of messages
D) All of the above

Question 19

When a nurse is practicing the attending stage of listening he is focused on (select all that apply):

A) His upcoming meal break
B) The speaker's verbal message
C) The kink in the IV tubing
D) The speaker's nonverbal language

Question 20

Which of the following guidelines are essential practices for receiving constructive feedback? Select all that apply.

A) Take a deep breath.
B) Honor any choices you have.
C) Use facial expressions that show you don't agree with the giver of the feedback.
D) Acknowledge the feedback.
E) Consider ways to blame the person giving the feedback for any problems.
F) Take some time to sort out the feedback.
G) Be honest with yourself.

Question 21

Without good listening practices, opportunities for creative problem-solving and obtaining new knowledge are often lost.

Question 22

Effective and respectful listening to a colleague's opinion during an emotionally charged conflict is more likely when there is a foundation of trust in the relationship.

Question 23

The statement "Tell me more" is a presumptuous one that is inappropriate for respectful listening practices.

Question 24

Facial expressions, tone of voice, and receptive body language can be used to help or hinder respectful listening.