Deck 3: The Manager As Leader

Question 1

In the past, managers had little authority over the employees in a business.

Answer 1

False

Question 2

All leaders tend to share several common characteristics.

Answer 2

True

Question 3

Leaders can be effective without good human relations skills.

Answer 3

False

Question 4

Relationships are important for managers, because they are responsible for getting work done through others.

Question 5

Effective leaders are born with the necessary skills; the skills cannot be learned.

Question 6

One of the most important responsibilities of a manager is to create an atmosphere that encourages employees to do their best work to make the business successful.

Question 7

Not every manager is currently an effective leader, but leadership skills can be developed.

Question 8

Any manager who is able to get employees to do what he or she wants is a leader.

Question 9

Both expert and identity power are related to effective leadership characteristics.

Question 10

Managers are the only people in an organization who need leadership skills.

Question 11

The manager who understands the needs of employees will be a better manager.

Question 12

Most people who work at a job for any length of time are not totally satisfied or dissatisfied with their jobs.

Question 13

Managers should make job assignments based on seniority rather than by matching the job to the needs and interests of the employee.

Question 14

Managers who believe employees are lazy and work only because they get paid will provide close supervision and control.

Question 15

Managers can actually influence whether employees like or dislike their work.

Question 16

Employers usually look for hard skills instead of soft skills when hiring young employees.

Question 17

Managers should ignore the personal problems of employees, because they will not affect the employee's work.

Question 18

Work rules are created in order to maintain an effective work environment.

Question 19

Since employees are aware of work rules, any violation should result in termination.

Question 20

A manager who is knowledgeable about industry trends, competition, and new technology is likely to influence behavior through

A) expert power
B) identity power
C) position power
D) reward power

Question 21

A manager who realizes that each employee has different background as well as different attitudes, skills, and needs is demonstrating the human relations skill of

A) communication
B) self-awareness
C) understanding others
D) employee empowerment

Question 22

Which of the following statements about leadership is true?

A) Leadership is directly related to the success of the organization.
B) Studies have identified certain characteristics that effective leaders possess.
C) Good leadership requires excellent human relation skills.
D) All of the responses.

Question 23

Two managers who possess the same leadership qualities will probably respond to a specific situation in

A) exactly the same way
B) different ways
C) according to their positional power
D) all of the responses

Question 24

Leaders who can see all sides of a problem and not make biased judgments or statements are said to possess

A) initiative
B) courage
C) judgment
D) objectivity

Question 25

Leaders have ambition and persistence in reaching goals.They are self-starters who plan what they want to do and then do it.This leadership trait is called

A) initiative
B) courage
C) judgment
D) stability

Question 26

The type of power that results from the manager's knowledge and skills is

A) position
B) reward
C) expert
D) identity

Question 27

When managers increase employees' salaries when they meet the goals established for them, what type of power are the managers using?

A) position power
B) reward power
C) expert power
D) identity power

Question 28

A type of power often invested in experienced or well-liked employees is

A) position power.
B) reward power.
C) expert power.
D) identity power.

Question 29

What type of power is granted to managers by employees because the employees determine the managers are worthy of it?

A) expert and identity
B) expert and position
C) power and reward
D) identity and position

Question 30

Managers allow employees a great deal of control over their own work and do not supervise them closely if the managers believe that employees

A) enjoy their work
B) dislike their work
C) are having personal problems
D) find the work repetitive

Question 31

If some employees do not seem to enjoy their work, a manager can

A) ignore the problem because the attitudes will change
B) punish them by giving them tasks they dislike
C) find opportunities to involve the employees in decisions
D) tell them to change their attitude or they will be terminated

Question 32

The type of leader who is usually most efficient is

A) autocratic
B) democratic
C) open
D) situational

Question 33

A democratic leader

A) makes all of the decisions
B) lets each employee decide how work will be done
C) encourages shared decision making
D) does not make decisions

Question 34

Which management style would work best with employees who have their own specialized jobs and are expert in them?

A) autocratic
B) democratic
C) open
D) powerful

Question 35

Which is an example of a hard skill?

A) problem solving
B) working with spreadsheets
C) team building
D) critical-thinking skills

Question 36

Which of the following would be a member of a professional network?

A) a coworker
B) a relative
C) a neighbor
D) a classmate

Question 37

Managers usually find greater employee respect and support for work rules when

A) the rules are applied only to serious problems
B) each individual is treated differently
C) employees help to develop the rules
D) the work rules are part of a union contract

Question 38

Which of the following is not an effective practice in enforcing work rules?

A) Provide written copies of all rules to employees.
B) Consider special circumstances before determining the penalty.
C) Punish in public and praise in private.
D) All are effective practices.

Question 39

Employee assistance programs

A) provide counseling for family difficulties
B) treat employee substance abuse
C) help employees deal with major life events
D) all of the responses

Question 40

Match each item with the correct statement below.

-The ability to influence individuals and groups to cooperatively achieve common goals.

A)autocratic leader
B)democratic leader
C)expert power
D)human relations
E)identity power
F)leader
G)leadership
H)open leader
I)personal network
J)professional network
K)rules
L)self-understanding
M)team building
N)work rules

Question 41

Match each item with the correct statement below.

-Leader who gives employees little or no direction.

A)autocratic leader
B)democratic leader
C)expert power
D)human relations
E)identity power
F)leader
G)leadership
H)open leader
I)personal network
J)professional network
K)rules
L)self-understanding
M)team building
N)work rules

Question 42

Match each item with the correct statement below.

-Power given to people because people identify with and want to be accepted by them.

A)autocratic leader
B)democratic leader
C)expert power
D)human relations
E)identity power
F)leader
G)leadership
H)open leader
I)personal network
J)professional network
K)rules
L)self-understanding
M)team building
N)work rules

Question 43

Match each item with the correct statement below.

-Involves an awareness of your attitudes and opinions, leadership style, decision-making style, and relationships with others.

A)autocratic leader
B)democratic leader
C)expert power
D)human relations
E)identity power
F)leader
G)leadership
H)open leader
I)personal network
J)professional network
K)rules
L)self-understanding
M)team building
N)work rules

Question 44

Match each item with the correct statement below.

-Includes people outside of the business environment.

A)autocratic leader
B)democratic leader
C)expert power
D)human relations
E)identity power
F)leader
G)leadership
H)open leader
I)personal network
J)professional network
K)rules
L)self-understanding
M)team building
N)work rules

Question 45

Match each item with the correct statement below.

-Leader who encourages workers to share in decision-making.

A)autocratic leader
B)democratic leader
C)expert power
D)human relations
E)identity power
F)leader
G)leadership
H)open leader
I)personal network
J)professional network
K)rules
L)self-understanding
M)team building
N)work rules

Question 46

Match each item with the correct statement below.

-Power given to people because of their superior knowledge about the work.

A)autocratic leader
B)democratic leader
C)expert power
D)human relations
E)identity power
F)leader
G)leadership
H)open leader
I)personal network
J)professional network
K)rules
L)self-understanding
M)team building
N)work rules

Question 47

Match each item with the correct statement below.

-Prescribed guides for actions and conduct.

A)autocratic leader
B)democratic leader
C)expert power
D)human relations
E)identity power
F)leader
G)leadership
H)open leader
I)personal network
J)professional network
K)rules
L)self-understanding
M)team building
N)work rules

Question 48

Match each item with the correct statement below.

-Getting people to support the same goals and work well together to accomplish them.

A)autocratic leader
B)democratic leader
C)expert power
D)human relations
E)identity power
F)leader
G)leadership
H)open leader
I)personal network
J)professional network
K)rules
L)self-understanding
M)team building
N)work rules

Question 49

Match each item with the correct statement below.

-How well people who work together get along.

A)autocratic leader
B)democratic leader
C)expert power
D)human relations
E)identity power
F)leader
G)leadership
H)open leader
I)personal network
J)professional network
K)rules
L)self-understanding
M)team building
N)work rules