Deck 12: Listening

Question 1

____________allows us to build and maintain healthy relationships with our families, significant others, friends, and coworkers.

A) Passivity
B) Listening
C) Argumentation
D) Constructive criticism

Answer 1

Listening

Question 2

The act of ____________ completes the transaction between the speaker and the audience member.

A) hearing
B) responding
C) listening
D) receiving

Answer 2

listening

Question 3

Tyrone believes that the speaker is entirely responsible for the effectiveness of the message. He has fallen prey to the

A) passivity syndrome.
B) inactive listening.
C) speaker-centeredness.
D) low ethos.

Answer 3

passivity syndrome.

Question 4

Passivity syndrome refers to the belief that

A) the listener and the speaker are equally responsible for the effectiveness of the message.
B) good listeners make better speakers.
C) the speaker is entirely responsible for the effectiveness of the message.
D) passive listeners are not fulfilling their role in the communication transaction.

Question 5

____________happens when sound waves strike the eardrum and spark a chain reaction that ends with the brain registering the sound.

A) Understanding
B) Responding
C) Remembering
D) Hearing

Question 6

___________is the conscious learned act of paying attention and assigning meaning to an acoustic message.

A) Hearing
B) Listening
C) Comprehending
D) Understanding

Question 7

Listening is all of the following EXCEPT

A) a process.
B) conscious.
C) passive.
D) learned.

Question 8

___________is the physiological process of receiving sound.

A) Hearing
B) Remembering
C) Listening
D) Responding

Question 9

A(n)____________ is the act of inputting something into a series of phases that result in a particular output.

A) act
B) event
C) procedure
D) process

Question 10

Which of the following is NOT necessary to complete the listening process?

A) responding
B) understanding
C) receiving
D) attending

Question 11

Which of the following statements about the listening process is TRUE?

A) Understanding is the first phase in the listening process.
B) The last two steps of the listening process are dependent on the listener.
C) To complete the listening process, you must go through at least five phases.
D) Attending is the last phase in the listening process.

Question 12

The first stage in the listening process is

A) responding.
B) comprehending.
C) understanding.
D) receiving.

Question 13

Another word for hearing is

A) understanding.
B) receiving.
C) remembering.
D) listening.

Question 14

___________is the phase in the listening process where you make your brain pay attention to a particular sound.

A) Attending
B) Responding
C) Remembering
D) Receiving

Question 15

Liam is ignoring the sounds of his classmates around him as he is focusing on the words of the instructor. Liam is engaged in the____________ stage of listening.

A) responding
B) receiving
C) attending
D) understanding

Question 16

____________occurs when you apply meaning to a sound.

A) Hearing
B) Remembering
C) Understanding
D) Attending

Question 17

Communication really begins when you engage in the____________stage of listening.

A) attending
B) responding
C) remembering
D) understanding

Question 18

Teneka is listening to a speaker talking about making pralines, but isn't sure what the speaker means by bringing the batter to the "soft-ball" stage. She is having difficulty in the ____________ stage of the listening process.

A) understanding
B) attending
C) responding
D) receiving

Question 19

__________is the phase where you give a formal response to the sounds you have processed.

A) Attending
B) Responding
C) Remembering
D) Receiving

Question 20

Which of the following is NOT an example of a verbal response in the listening process?

A) smiling at the speaker's joke
B) answering a speaker's question
C) asking for further explanation
D) paraphrasing the speaker's message

Question 21

___________responses are often effective in their brevity but have greater room for misinterpretation.

A) Verbal
B) Attentive
C) Nonverbal
D) Silent

Question 22

Which of the following is NOT true about silence as a response?

A) You may need other nonverbal cues to properly interpret silence.
B) Silence can signal concentration.
C) Silence can signal a problem between speaker and listener.
D) Silence after a message is always a bad sign.

Question 23

The final stage in the listening process is

A) remembering.
B) attending.
C) receiving.
D) responding.

Question 24

The stage of the listening process where you retain the information is called

A) receiving.
B) attending.
C) remembering.
D) understanding.

Question 25

When you listen for recreation or enjoyment you engage in ____________listening.

A) critical
B) appreciative
C) informative
D) empathic

Question 26

Listening to your favorite type of music is an example of ____________listening.

A) appreciative
B) informative
C) critical
D) empathic

Question 27

____________listening occurs when you listen with the purpose to give the speaker emotional support.

A) Critical
B) Informative
C) Appreciative
D) Empathic

Question 28

If you listen to your friend as she tells you about losing her job, you are engaging in ____________ listening.

A) critical
B) appreciative
C) empathic
D) informative

Question 29

____________listening is when you listen for insight or Conceptual.

A) Appreciative
B) Informative
C) Empathic
D) Critical

Question 30

asks her neighbor to explain how to add oil to her lawnmower. This is an example of____________ listening.

A) critical
B) empathic
C) informative
D) appreciative

Question 31

Listening to a message in order to judge whether it is acceptable or not demonstrates____________ listening.

A) critical
B) appreciative
C) informative
D) empathic

Question 32

If you listen to a speaker and judge whether or not his/her sources are credible, you are engaging in____________ listening.

A) informative
B) empathic
C) appreciative
D) critical

Question 33

In the process of communication,____________ refers to the unwanted barriers that prevent you from listening effectively to the speaker.

A) distortion
B) noise
C) criticism
D) inducement

Question 34

___________barriers are bodily conditions that prevent you from focusing on and absorbing a message.

A) Linguistic
B) Psychological
C) Environmental
D) Physiological

Question 35

Emotional conditions that prevent you from focusing on and absorbing a message are called ____________ barriers.

A) psychological
B) physiological
C) environmental
D) linguistic

Question 36

Alex couldn't concentrate on the professor's lecture because the lights kept flickering on and off. This is an example of a(n) ____________ barrier.

A) psychological
B) linguistic
C) environmental
D) physiological

Question 37

____________barriers happen when the verbal and/or nonverbal messages from the speaker are unfamiliar to or misunderstood by the listener.

A) Psychological
B) Linguistic
C) Environmental
D) Physiological

Question 38

Larry is giving a speech to a multicultural audience and he wants to increase effective listening skills. Which of the following guidelines should Larry follow?

A) Avoid the use of presentation aids.
B) Do not use nonverbal cues.
C) Listen to the audience's verbal and nonverbal feedback.
D) Speak in a quick and efficient manner.

Question 39

Tamara wants to improve her listening skills. What should she do to listen more effectively?

A) Act like she is paying attention, even when she is not.
B) Listen to the Q & A session without participating.
C) Avoid taking notes, which will distract her from the speaker's message.
D) Listen for the main points.

Question 40

Whenever she listens to someone speak, Olive listens carefully, asks questions, and suspends judgment until more details are given. These are signs that Olive is a(n)____________ listener and thinker.

A) uninformed
B) critical
C) subjective
D) biased

Question 41

Listening allows you to take in, process, and use information.

Question 42

While speaking is an active process, listening is a passive one.

Question 43

Hearing is the physiological process of receiving sound.

Question 44

The first stage in the listening process is attending.

Question 45

The three necessary steps of listening are attending, responding, and remembering.

Question 46

It is possible to engage in more than one type of listening at the same time.

Question 47

If you are listening to a comedian doing a stand-up routine,you are engaged in informative listening.

Question 48

A counselor listening to a patient is mostly participating ininformative listening.

Question 49

When a friend gives you directions to his new apartment, you are engaging in empathic listening.

Question 50

It is wise to engage in critical listening in almost all communication situations.

Question 51

Pleasant distractions cannot be categorized as noise.

Question 52

Ignoring a speaker because you are tired from lack of sleep is an example of physiological noise.

Question 53

Having a great attention-getter is a good way to enhance thelistening effectiveness of the audience.

Question 54

Some audience members have trouble listening to messages delivered with low confidence, because their empathy for the speaker overrides their focus on the content.

Question 55

Being willing to keep an open mind is an important part of being a critical listener and thinker.

Question 56

____________refers to the belief that the speaker is entirely responsible for the effectiveness of a message.

Question 57

____________is the physiological process of receiving sound.

Question 58

____________is the conscious learned act of paying attention and assigning meaning to an acoustic message.

Question 59

Jane is making herself pay attention to a particular sound. Jane is engaged in the ____________ stage of listening.

Question 60

____________occurs when you apply meaning to a sound and is where communication really begins.

Question 61

The listening process ends with the ____________ stage.

Question 62

Listening to your favorite band is an example of ____________listening.

Question 63

Bill is listening to his friend in order to give her emotional support. Bill is engaged in ____________ listening.

Question 64

When you are listening to your instructor in class, you are engaged in _______________ listening.

Question 65

_______________ listening involves listening carefully to a message tojudge it as acceptable or not.

Question 66

_______________ is what astronomer Carl Sagan called a "baloney-detection kit."

Question 67

Thinking about a fight with your roommate instead oflistening in class is an example of a _______________ barrier.

Question 68

Not understanding the jargon used by a speaker is an example of a _______________ barrier.

Question 69

At the orientation session for her new job, Trishna gave the speakers her full attention, listened for main points, took careful notes, and made sure to ask questions. Trishna is demonstrating _______________ listening.

Question 70

What is passivity syndrome?

Question 71

Why is it your duty to listen actively as a citizen in a democratic society dedicated to freedom of speech?

Question 72

What are the three necessary steps of the listening process?

Question 73

What are the three types of responses that may be employed in the listening process?

Question 74

Give an example of appreciative listening.

Question 75

Give an example of empathic listening.

Question 76

What key elements are important in empathic listening?

Question 77

Give an example of informative listening.

Question 78

Why is critical listening important?

Question 79

How can noise be both pleasant and unpleasant?

Question 80

what is internal noise?