Deck 11: Industrial Security, Retail Loss Prevention, and Workplace Violence

Question 1

________ security focus(es) primarily on the protection of the manufacturing process.

A) Physical
B) Office building
C) Industrial
D) Transportation
E) All of the above.

Answer 1

Industrial

Question 2

Museum and art gallery acquisitions should be ________ to deter and detect fraudulent or stolen works.

A) Displayed in closed areas
B) Shipped through the U. S. mail
C) Restricted
D) Authenticated
E) All of the above.

Answer 2

Authenticated

Question 3

Security and safety in office buildings can be enhanced through:

A) Use of security personnel.
B) Access control systems.
C) Fire prevention and protection.
D) Passkeys for restrooms.
E) All of the above.

Answer 3

All of the above.

Question 4

The type and amount of, as well as expenditures for, office building security depends on the:

A) Size and location of the facility.
B) Nature of the businesses within the facility.
C) Number of tenants.
D) Area crime rates.
E) All of the above.

Question 5

The trend toward privatization of public services is likely to ________ in the future.

A) Decrease
B) Remain static
C) Increase
D) Decrease, then increase slightly
E) Fluctuate dramatically

Question 6

Contract personnel are used by government agencies to provide:

A) Protection for United States embassies.
B) Courtroom security.
C) Corrections services.
D) Prisoner transportation.
E) All of the above.

Question 7

Residential security may be enhanced if:

A) Signs or decals indicating the presence of an alarm system are not visible to the public.
B) Light levels and noise are reduced.
C) Strangers are not admitted to a residence.
D) A residence appears unoccupied.
E) All of the above.

Question 8

Losses due to ________ contribute to the greatest continuous economic drain in most retail establishments.

A) Theft
B) Natural disasters
C) Inaccurate record keeping
D) Administrative error
E) All of the above.

Question 9

If a retail store operates at a 5% profit margin and experiences an actual loss of $100, it must generate additional sales of ________ to offset the loss.

A) $1,000
B) $500
C) $10,000
D) $2,000
E) $5,000

Question 10

In a retail environment, ________ is defined as the reduction in inventory not accounted for through sales or other legitimate activity.

A) Administrative error
B) Actual loss
C) Perpetual inventory loss
D) Shrinkage
E) Theft

Question 11

Employees often deplete the resources of a retail establishment by:

A) Over-ringing merchandise.
B) Crediting a customer's account when merchandise is returned.
C) Stealing merchandise.
D) Recording all sales transactions.
E) All of the above.

Question 12

________ are employed by retail organizations to covertly test employee cash handling procedures and customer service.

A) Shoplifting detectives.
B) Independent shopping services.
C) Store loss prevention personnel.
D) Retail managers.
E) All of the above.

Question 13

Losses in retail environments may be prevented or reduced through the use of:

A) Exterior lighting.
B) Security systems.
C) Employee training.
D) Limiting the amount of cash available.
E) All of the above.

Question 14

Acceptable identification for check cashing purposes include:

A) Passports.
B) Social security cards.
C) Credit cards.
D) Debit cards.
E) All of the above.

Question 15

Internal and external ________ is the crime committed against retailers most frequently.

A) Burglary
B) Fraud
C) Forgery of checks.
D) Shoplifting
E) All of the above.

Question 16

An effective shoplifting prevention strategy includes:

A) Surveillance equipment and people.
B) Properly enforced refund policies.
C) Locking devices and alarms.
D) Well-trained and observant sales personnel.
E) All of the above.

Question 17

A higher than average number of workplace violence victims are employed in:

A) High-rise buildings.
B) Retail sales.
C) Accounting services.
D) Child care facilities.
E) All of the above.

Question 18

Workplace violence can be prevented through:

A) Employee training to recognize symptoms.
B) Liaison with community resources.
C) Pre-employment screening.
D) Physical and personnel security.
E) All of the above.

Question 19

The ________ accredits zoological parks based on several factors, among which are safety and emergency procedures as well as security measures.

A) American Zoo and Aquarium Association
B) American Zoo and Animal Park Association
C) American Zoo and Botanical Gardens Association
D) American Zoo and Aquatic Association
E) All of the above.

Question 20

Some homeowners use ________ to view activities taking place within their homes while they are at work or on vacation.

A) Web-based closed circuit television
B) The Internet
C) Cameras
D) Digital alarm clocks with built-in cameras
E) All of the above are correct.

Question 21

Most consumer card fraud occurs on ________ debit and credit card accounts.

A) Closed
B) Defunct
C) Existing
D) Fictitious
E) All of the above are correct.

Question 22

________ are attached to high-value apparel to discourage shoplifting.

A) Electronic article surveillance (EAS) tags.
B) Chains
C) Reusable hard tags
D) Reusable soft tags.
E) All of the above are correct.

Question 23

In an industrial environment, likely suspects to espionage or sabotage include disgruntled employees, competitors, and foreign governments.

Question 24

Irreplaceable and rare items in a museum should be maintained in open public viewing areas where surveillance is not difficult.

Question 25

The most frequently stolen items in museums and art galleries tend to be large items stolen during burglaries.

Question 26

During normal office hours, few office buildings restrict access to lobbies, different floors, individual business offices, or restrooms.

Question 27

Subsequent to the bombing of New York City's World Trade Center in 1993, most office buildings in the United States were retrofitted with significant security improvements.

Question 28

Private security personnel are used by the U. S. State Department to replace Marines assigned to embassies worldwide.

Question 29

Most safety and security problems in a residence are preventable.

Question 30

The primary cause of loss to most retailers is internal theft.

Question 31

Shopping center owners and security personnel must balance private property interests with the public's right to gather and exercise constitutional rights.

Question 32

Acceptable forms of identification for check cashing purposes include photo driver's licenses, passports, credit and social security cards.

Question 33

Professional thieves constitute the largest group of shoplifters.

Question 34

The quality of a shoplifting prevention program is measured by the number of shoplifters apprehended by loss prevention personnel.

Question 35

Workplace violence in the form of occupational homicide occurs most often in transportation work environments.

Question 36

Perpetrators of workplace violence tend to be gregarious young men (ages 18-23) with a history of sexual harassment allegations against them.

Question 37

Security organizations within retail operations often differ in their approaches to loss prevention. Some focus most protection resources toward externally motivated crime prevention (e.g., shoplifting) while others emphasize internal theft prevention. Is one approach better than the other?

Question 38

Choose a specific security application (e.g., industrial, office building, retail). List and describe the types of crimes and hazards that threaten the operation, and recommend measures to prevent the threats from materializing.