Deck 10: Business Process and Information Systems Development

Question 1

Some elements of an information system are entirely automated while others are entirely manual.

Answer 1

True

Question 2

Problems related to enterprise business processes are resolved via negotiation and contract.

Answer 2

False

Question 3

A data flow is the movement of data from one activity or another.

Answer 3

True

Question 4

The most obvious reason for changing a process is that it has efficiency or effectiveness problems.

Question 5

BPM authority is shared by multiple companies with interenterprise business processes.

Question 6

In departmental business processes, a single departmental manager has the authority to resolve BPM issues.

Question 7

Business process management is a one-time process for systematically creating, assessing, and altering business processes.

Question 8

In a business process, only a single resource is assigned to a role.

Question 9

In BPMN, all activities for a given role are shown in that role's swim lane.

Question 10

Business process management applies only to commercial, profit-making organizations.

Question 11

A set of standard practices called OMG are often used in the assessment stage of the BPM cycle.

Question 12

Interenterprise business processes cross into multiple departments within a single company.

Question 13

A business process is a network of activities, repositories, roles, resources, and data flows that interact to accomplish a business function.

Question 14

BPMN is a standard set of terms and graphical notations for documenting business processes.

Question 15

The BPM cycle begins by creating models of business processes.

Question 16

An as-is model documents the desired outcome of a business process.

Question 17

SCM is an example of a departmental business process.

Question 18

Departmental business processes cross into multiple departments within an organization.

Question 19

In business processes, resources are collections of procedures.

Question 20

In a business process, roles are collections of related tasks that receive inputs and produce outputs.

Question 21

In BPMN, solid arrows depict the flow of messages and data.

Question 22

The most common technique for developing information systems is the systems development life cycle.

Question 23

If there are efficiencies of scale, then adding resources will make the process more efficient.

Question 24

Systems development is the process of creating and maintaining an information system.

Question 25

In a BPMN process diagram, the swim-lane layout is used to simplify process diagrams and to draw attention to interactions among components of the diagram.

Question 26

Few organizations today find it affordable to create computer programs and design databases in-house.

Question 27

In BPMN, diamonds represent decisions and usually contain a question that is answered with yes or no.

Question 28

Organizational feasibility concerns whether a new system fits within an organization's customs, culture, charter, or legal requirements.

Question 29

Information systems and business processes are the same thing.

Question 30

Business processes must include one or more information systems.

Question 31

Changing process structure improves either efficiency or effectiveness, but not both.

Question 32

Technical feasibility refers to whether existing information technology is likely to be able to meet the needs of a new system.

Question 33

The four dimensions of feasibility are cost, schedule, technical, and organizational feasibility.

Question 34

During the requirements definition stage of the SDLC, the team will be heavy with business and systems analysts.

Question 35

There are activities in business processes that are not part of the information system.

Question 36

Systems analysts integrate the work of programmers, testers, and users.

Question 37

The process of assessing a project's feasibility occurs during the components design phase of the SDLC.

Question 38

A systems analyst is someone who works primarily with business processes, as well as with systems development, at a high level.

Question 39

As IS development projects are difficult to budget and schedule, technical and organizational feasibility is only an approximate, back-of-the-envelope analysis.

Question 40

In BPMN, dotted arrows depict the flow or sequence of the activities in a process.

Question 41

Organizations should avoid the plunge installation conversion style unless the new system provides a new capability that will not disrupt the operation of the organization if it fails.

Question 42

In a business process, resources are ________.

A) people or computer applications that are assigned to roles
B) collections of procedures and activities
C) physical repositories and data repositories
D) collections of related tasks that receive inputs and produce outputs

Question 43

According to Brooks' Law, adding more people to a late project makes the project later.

Question 44

A Gantt chart shows a sequence of activities that determine the earliest date by which a project will be completed.

Question 45

With pilot installation, the new system/business processes are installed in phases across the organization(s).

Question 46

If a project involves off-the-shelf programs, then little database design needs to be done.

Question 47

As development teams become larger, the average contribution per worker increases.

Question 48

An as-is model ________.

A) documents the current situation of a business process
B) contrasts the former and current states of a business process
C) indicates the desired outcome of a business process
D) represents the ideal state of a business process

Question 49

User involvement is critical throughout the system development process.

Question 50

For off-the-shelf software, the project team produces design documentation for writing program code.

Question 51

In business process management, once the as-is model is created, the team must ________.

A) obtain feedback about implementation
B) assess the results of the changes
C) create system components
D) implement changes in the organization

Question 52

An inventory or a database is an example of a(n)________, which is defined as a collection of something.

A) resource
B) repository
C) data flow
D) model

Question 53

________ are collections of related tasks that receive inputs and produce outputs.

A) Activities
B) Repositories
C) Resources
D) Models

Question 54

A ________ is a network of activities, repositories, roles, resources, and data flows that interact to accomplish a business function.

A) system flow
B) test plan
C) business process
D) critical path

Question 55

In a business process, a role refers to ________.

A) a physical repository
B) the movement of data
C) a collection of data
D) a collection of activities

Question 56

The Information Systems Audit and Control Association has created a set of standard practices called ________ that are often used in the assessment stage of the BPM cycle.

A) CISA
B) CISM
C) COBIT
D) CRISC

Question 57

Configuration control refers to a set of management policies, practices, and tools that developers use to maintain control over a project's resources.

Question 58

A work-breakdown structure is the process by which project managers compress a schedule by moving resources, typically people, from noncritical path tasks onto critical path tasks.

Question 59

A trade-off is a balancing of three critical factors: requirements, cost, and time.

Question 60

Which of the following is an accurate representation of the steps in the business process management cycle?

A) model processes; implement processes; assess results; create components
B) create components; model processes; implement processes; assess results
C) implement processes; create components; model processes; asses results
D) model processes; create components; implement processes; assess results

Question 61

The first step in the system definition phase of systems development is to ________.

A) plan the project
B) conduct a feasibility study
C) determine the goals and scope
D) form the project team

Question 62

In enterprise business processes, ________.

A) BPM authority is shared by multiple companies
B) business process problems are resolved through negotiations and contracts
C) BPM authority is shared across several departments in an organization
D) BPM authority belongs to a single functional manager

Question 63

Which of the following is true of business processes in nonprofit and government organizations?

A) Interorganizational processes are not possible owing to policies and regulations.
B) Departmental processes are more important than enterprise-wide processes.
C) Authority and responsibility for processes are not clearly defined.
D) Business processes in these organizations are service-oriented.

Question 64

In a BPMN process diagram, a ________ represents the start of a process.

A) square
B) rectangle
C) circle
D) diamond

Question 65

In BPMN diagrams, a square with a plus sign means that ________.

A) the data flow continues on the next page
B) a particular activity applies to multiple processes
C) a question can be answered with yes or no
D) an activity is independent of the process and is defined in detail in another diagram

Question 66

________ is a standard set of terms and graphical notations for documenting business processes.

A) Business Process Modeling Notation
B) Business Process Execution Language
C) Interface Standard Model
D) ISO 9000

Question 67

In BPMN, ________ depict the flow or sequence of activities in a process.

A) dotted arrows
B) solid lines
C) solid arrows
D) dotted lines

Question 68

In a BPMN process diagram, a ________ represents an activity.

A) square with a folded corner
B) rectangle with rounded corners
C) diamond
D) solid arrow

Question 69

The final stage of systems development involves ________

A) implementing the system
B) forming the project team
C) maintaining the system
D) designing system components

Question 70

A business process that crosses into multiple companies is known as a(n)________ business process.

A) enterprise
B) interenterprise
C) cross-functional
D) departmental

Question 71

Accounts payable is an example of the ________ scope of business processes addressed by business process management.

A) cross-functional
B) industry-wide
C) interorganizational
D) departmental

Question 72

In a BPMN process diagram, dotted arrows depict the flow of ________ in the process.

A) resources
B) messages and data flows
C) activities
D) tasks

Question 73

Which of the following is true for the relationship between business processes and information systems?

A) Starting with processes and working toward systems is more likely to result in processes and systems that are aligned with the organization's strategy and direction.
B) Information systems incorporate all business process activities, and hence should be developed before business processes.
C) Starting from processes and working toward information systems is the best option to anticipate future demands and new business processes.
D) Developing information systems before business processes ensures that all activities are considered in the development process.

Question 74

The ________ is a software-industry standards organization that created a standard set of terms and graphical notations for documenting business processes.

A) WBS
B) OMG
C) SDLC
D) COBIT

Question 75

Problems related to departmental business processes are resolved ________.

A) by the departmental manager
B) with the help of a neutral third party
C) in accordance with contractual guidelines
D) with the help of steering committees

Question 76

In a BPMN process diagram, all activities for a given role are shown in it's ________.

A) repository
B) swim lane
C) gateway
D) database

Question 77

Which of the following is true of information systems?

A) Information systems include all business process activities.
B) Database data for information systems is provided in-house.
C) Information systems should be bought off-the-shelf.
D) Every business process must include at least one information system.

Question 78

The most common technique for developing information systems is ________.

A) the spiral approach
B) the systems development life cycle
C) rapid application development
D) the V-model

Question 79

In BPMN notation, ________ represent decisions and usually contain a question that is answered with yes or no.

A) diamonds
B) circles
C) rectangles
D) squares

Question 80

In a BPMN process diagram, data is represented by a ________.

A) square with a folded corner
B) solid arrow
C) diamond
D) rectangle with rounded corners