Deck 11: Information Systems Management

Question 1

A consultant must have an entrepreneurial attitude and people skills.

Answer 1

True

Question 2

One of the common titles of the principal manager of the IS department is COO.

Answer 2

False

Question 3

A technical writer develops test plans, and designs and writes automated test scripts.

Answer 3

False

Question 4

In the IS department, the development group manages the computing infrastructure, including individual computers, networks, and communications media.

Question 5

Network administrators must have knowledge of one or more programming languages.

Question 6

The purpose of the data administration group is to protect data and information assets by establishing data standards and data management practices and policies.

Question 7

IS infrastructure is not malleable.

Question 8

If an organization does not develop programs in-house, then the development group of the IS department will include programmers, test engineers, and technical writers.

Question 9

When considering a merger, it is important that the company consider integration of information systems in the merged entities.

Question 10

IT must be placed into the structure of an IS before an organization can use it.

Question 11

A business analyst works with business leaders and planners to develop processes and systems that implement business strategy and goals.

Question 12

The CIO is the representative for IS and IT issues within the executive staff.

Question 13

Integrating disparate information systems applications is a quick process.

Question 14

With the exception of systems analyst, all of the major job positions in the IS industry require business knowledge.

Question 15

In IS departments, the technology office investigates new information systems technologies and determines how the organization can benefit from them.

Question 16

The CTO evaluates new technologies, new ideas, and new capabilities and identifies those that are most relevant to the organization.

Question 17

IS and IT are one and the same.

Question 18

In all companies, the CIO reports directly to the CFO.

Question 19

Aligning information systems with organizational strategy is a one-time process.

Question 20

One of the major functions of the information systems department is to develop, operate, and maintain enterprise applications.

Question 21

Using off-the-shelf software is a form of outsourcing.

Question 22

Outsourcing does not cap financial risk.

Question 23

The outsourcing organization chooses the technology that a vendor must implement.

Question 24

When a company outsources a system, it no longer has control over prioritizing fixes for software failures and problems.

Question 25

The IS department determines the membership of a steering committee.

Question 26

Once a company has chosen a vendor, further risk management is up to that vendor.

Question 27

Salesforce.com is an example of a company that offers SaaS.

Question 28

When users learn that it is quicker to deal directly with the outsource vendor, the company's CIO becomes a mere figurehead.

Question 29

The steering committee provides a forum for users to express their needs, frustrations, and other issues they have with the IS department.

Question 30

One of the advantages of outsourcing for the hiring organization is the potential gain of intellectual capital.

Question 31

The acquisition and operation of hardware infrastructure cannot be outsourced.

Question 32

Outsourcing saves direct management time, but not indirect management time.

Question 33

A Web storefront is a form of hardware infrastructure outsourcing.

Question 34

If a vendor is slow to pick up on a significant new technology, then the hiring organization will be slow to attain benefits from that technology.

Question 35

The steering committee serves an important communication function between department managers and users of IS systems.

Question 36

By outsourcing IS, organizations reduce risks of implementation.

Question 37

A steering committee is a group of senior managers from the major business functions that works with the CIO to set the IS priorities and decide among major IS projects and alternatives.

Question 38

Outsourcing is the process of hiring another organization to perform a service.

Question 39

The CEO and other members of the executive staff usually set up the steering committee's schedule and agenda.

Question 40

It is the CIO's responsibility to establish and communicate IS priorities to the IS department, while the responsibility for enforcement rests with others.

Question 41

Users have a responsibility to follow security and backup procedures.

Question 42

Unauthorized hardware and programs interfere with automated maintenance programs for upgrading your computer.

Question 43

If the primary information systems in an organization support only accounting and finance activities, the CIO should most likely report to the ________.

A) CFO
B) CTO
C) COO
D) CEO

Question 44

Licensed, off-the-shelf software will become more configurable, more adaptable, and more flexible hereafter.

Question 45

In organizations that operate significant non-accounting information systems, the chief information officer is most likely to report to the ________.

A) chief financial officer
B) chief executive officer
C) director of information services
D) chief technology officer

Question 46

Most organizations would have moved their internal hardware infrastructure to the cloud by the next decade.

Question 47

In the IS department, the ________ group manages computing infrastructure, including individual computers, in-house server farms, networks, and communications media.

A) operations
B) technology
C) development
D) manufacturing

Question 48

In the future, better-skilled employees will be needed to adapt software to increasingly unique organizational needs.

Question 49

If an organization does not develop programs in-house, then the development group of the IS department will be staffed primarily by ________.

A) programmers and development personnel
B) PQA test engineers
C) business and systems analysts
D) technical writers

Question 50

Small computing devices will be more expensive in the future.

Question 51

Which of the following is true about the "maintenance" of information systems?

A) It is undertaken by the IS department only if programs are developed in-house.
B) It includes monitoring the user experience and responding to user problems.
C) It involves fixing problems or adapting existing systems to support new features.
D) It is performed by operations, as it involves fixing problems with existing software.

Question 52

Which of the following is a function of the technology office in an organization's IS department?

A) managing computing infrastructure
B) creating new information systems
C) investigating new IS technologies
D) maintaining existing information systems

Question 53

Developing, operating, and maintaining an organization's computing infrastructure is a major function of the ________ department.

A) human resources
B) information systems
C) marketing
D) manufacturing

Question 54

More and more applications will be developed in-house in the future.

Question 55

It is reasonable for IS users to expect to receive repetitive training and support for the same issue.

Question 56

In the IS department, the ________ group manages the process of creating new information systems as well as maintaining existing information systems.

A) operations
B) technology
C) development
D) outsourcing relations

Question 57

Users should report all IS problems, no matter how trivial, to the IS department.

Question 58

Which of the following is NOT a function of the information systems department?

A) conducting external audits
B) developing applications
C) protecting information assets
D) managing outsourcing relationships

Question 59

Which of the following statements is true of the operations group in an organization's IS department?

A) It does not include system and network administrators.
B) It monitors the user experience and responds to user problems.
C) It manages all computing infrastructure except in-house server farms and communications media.
D) Its size and structure depend on whether programs are developed in-house.

Question 60

IS users have the right to participate in requirements meetings for new applications that they will use and for major changes to applications that they currently use, but this right cannot be delegated to others.

Question 61

Sites like Amazon.com provide ________ for product vendors and distributors who choose not to develop their own online presence.

A) software licenses
B) enterprise applications
C) Web storefronts
D) hardware infrastructure

Question 62

Which of the following is an outsourcing alternative that provides hosted applications and data storage?

A) licensed software
B) business function outsourcing
C) software as a service (SaaS)
D) Web storefronts

Question 63

The responsibilities of a computer technician include ________.

A) installing software and repairing networks
B) managing and protecting databases
C) writing program documentation
D) advising the CIO on emerging technologies

Question 64

A ________ works with users to determine system requirements, designs and develops job descriptions and procedures, and helps determine test plans.

A) system analyst
B) business analyst
C) user support representative
D) network administrator

Question 65

A ________ prepares program documentation, help-text, procedures, job descriptions, and training materials.

A) system analyst
B) consultant
C) programmer
D) technical writer

Question 66

________ is the process of hiring another organization to perform a service.

A) Merging
B) Outsourcing
C) Headhunting
D) Diversifying

Question 67

The purpose of the ________ group is to protect data and information assets by establishing data standards and data management practices and policies.

A) data administration
B) data warehousing
C) data mining
D) data communication

Question 68

Which of the following is true about IS infrastructure?

A) Once developed, it is not possible to change IS infrastructure.
B) IS applications can be easily changed to meet organizational requirements.
C) Changing IS infrastructure is expensive and time-consuming.
D) Information systems need to change only when organizations merge.

Question 69

One of the reasons outsourcing is undertaken is to ________.

A) reduce an organization's control over functions
B) increase costs for the outsourcing vendor
C) cap an organization's financial exposure
D) enhance management's focus on nonessential functions

Question 70

The ________ is the representative for IS and IT issues within the executive staff, providing the IS perspective during discussions of problem solutions, proposals, and new initiatives.

A) COO
B) CTO
C) CIO
D) CEO

Question 71

The responsibilities of a ________ include advising the CIO, executive group, and project managers on emerging technologies.

A) project manager
B) consultant
C) system analyst
D) CTO

Question 72

Which of the following is an example of a company that offers SaaS?

A) Salesforce.com
B) PeopleSoft
C) Electronic Data Systems
D) Epicor

Question 73

________ is a form of outsourcing.

A) Buying off-the-shelf software
B) Customizing information systems
C) Acquiring licensed software
D) Updating data standards

Question 74

Outsourcing gathers all of the possible risks into the risk of choosing the right ________.

A) steering committee
B) sales team
C) technology
D) vendor

Question 75

Which of the following is true about outsourcing?

A) It increases budgetary instability due to the level of risk involved.
B) It saves both direct and indirect management time.
C) It creates diseconomies of scale.
D) It guarantees a higher level of quality than that provided in-house.

Question 76

In 2005, Marriott International chose Hewitt Associates to handle its human resources needs for the next 7 years.This is an example of ________ outsourcing.

A) network
B) software
C) business function
D) application

Question 77

Which of the following is a function of the steering committee for an IS department?

A) writing program code
B) imparting training
C) adapting software
D) setting IS priorities

Question 78

A(n)________ is a group of senior managers from the major business functions that works with the CIO to set IS priorities and decide among major IS projects and alternatives.

A) steering committee
B) discussion forum
C) IS department
D) network board

Question 79

Which of the following statements is true about the steering committee of an IS department?

A) It serves an important communication function between the company and its clients.
B) Its membership is determined by the IS department.
C) Its schedule and agenda are set up by the CEO and other members of the executive staff.
D) Its meetings are conducted by the IS department.

Question 80

Which of the following is a form of hardware outsourcing?

A) acquiring licensed products
B) cloud hosting
C) SaaS
D) Web storefronts