Deck 4: Enterprise Systems

Question 1

The _____ is a connected series of activities, each of which adds value or supports the addition of value to the firm's goods or services.

A) Value chain
B) Business process
C) Logistic
D) Enterprise resource management
E) Supply chain

Answer 1

Value chain

Question 2

_____ include the receiving, warehousing, and inventory control of raw materials required to create a product or service

A) Inbound logistics
B) Operations
C) Outbound logistics
D) Marketing and Sales
E) None of the above

Answer 2

Inbound logistics

Question 3

_____ are the value-creating and often proprietary activities that transform the raw inputs into the final product.

A) Inbound logistics
B) Operations
C) Outbound logistics
D) Marketing and Sales
E) None of the above

Answer 3

Operations

Question 4

_____ are the activities required to get the finished product to the customer, including packaging, warehousing, and order fulfillment.

A) Inbound logistics
B) Operations
C) Outbound logistics
D) Marketing and Sales
E) None of the above

Question 5

_____ are all activities associated with getting buyers to purchase the product, including working with distributors, retailers or online channels.

A) Inbound logistics
B) Operations
C) Outbound logistics
D) Marketing and Sales
E) None of the above

Question 6

_____ are those that maintain and enhance the product's value, including customer support, repair services, and warranty and recall.

A) Inbound logistics
B) Operations
C) Outbound logistics
D) Marketing and Sales
E) None of the above

Question 7

We normally think of _____ as those directly related to the production and distribution of the organization's products and services.

A) primary activities
B) secondary activities
C) support activities
D) tertiary activities

Question 8

_____ activities are value chain activities that an organization conducts to support the creation of business value by the _____ activities.

A) primary, secondary
B) secondary, support
C) support, primary
D) secondary, primary

Question 9

Porter identified four critical support activities. Which of the following is not one of them?

A) firm infrastructure
B) production management
C) technology development
D) human resource management
E) none of the above

Question 10

Referred to as _____, they focus on the activities of the functional department to improve its efficiency and effectiveness.

A) functional information systems (FIS)
B) workflow management system (WMS)
C) point-of-sale (POS)
D) transaction processing system (TPS)
E) executive information system (EIS)

Question 11

By focusing on a business process from beginning to end, a _____ supports activities that several departments of the organization may carry out.

A) functional information systems (FIS)
B) workflow management system (WMS)
C) point-of-sale (POS)
D) transaction processing system (TPS)
E) enterprise management system (EMS)

Question 12

_____ enable transaction activities and capture the key data created by the transaction.

A) functional information systems (FIS)
B) workflow management system (WMS)
C) point-of-sale (POS)
D) transaction processing system (TPS)
E) expert management system (EMS)

Question 13

Which of the following is not a characteristic of a transaction?

A) Atomicity
B) Consistency
C) Independence
D) Durability
E) None of the above

Question 14

Which of the characteristics is described as: A transaction must be unequivocally completed.

A) Atomicity
B) Consistency
C) Isolation
D) Durability
E) Independence

Question 15

Which of the characteristics is described as: The characteristics of a completed transaction should be permanent.

A) Atomicity
B) Consistency
C) Isolation
D) Durability
E) Independence

Question 16

Which of the characteristics is described as: All unchanging properties of data must be preserved.

A) Atomicity
B) Consistency
C) Isolation
D) Durability
E) None of the above

Question 17

Which of the characteristics is described as: Each transaction should execute independently of other transactions that may occur at the same time on the system.

A) Atomicity
B) Consistency
C) Isolation
D) Durability
E) None of the above

Question 18

Most retail stores use a _____ to capture and store much of the data about their products.

A) functional information systems (FIS)
B) workflow management system (WMS)
C) point-of-sale (POS)
D) transaction processing system (TPS)
E) management information system (MIS)

Question 19

Management information systems (MIS) typically generate three types of reports. Which of the following isn't one of them?

A) Demand reports
B) Periodic reports
C) Transaction reports
D) Exception reports
E) None of the above

Question 20

A/An _____ is designed to provide summary information about business performance to those making higher-level strategic decisions.

A) Executive information systems (EIS)
B) Document management systems (DMS)
C) Enterprise resource planning (ERP)
D) Logistics management systems (LMS)
E) Decision Support System (DSS)

Question 21

A/An _____ enters, tracks, routes, and processes the many documents used in an organization.

A) Executive information systems (EIS)
B) Document management systems (DMS)
C) Enterprise resource planning (ERP)
D) Logistics management systems (LMS)
E) None of the above

Question 22

One way to integrate the departments and functions across an organization is to use _____ software.

A) Executive information systems (EIS)
B) Document management systems (DMS)
C) Enterprise resource planning (ERP)
D) Logistics management systems (LMS)

Question 23

These systems track materials and other assets upon arrival into the warehouse and inventory. What is it?

A) Executive information systems (EIS)
B) Document management systems (DMS)
C) Enterprise resource planning (ERP)
D) Logistics management systems (LMS)

Question 24

_________ constantly monitor the supply of finished goods to ensure that enough supply is on hand to meet demand.

A) Inventory management systems (IMS)
B) Transportation management systems (TMS)
C) Human resource information systems (HRIS)
D) Logistics management systems (LMS)
E) None of the above

Question 25

Advantages of SaaS include all but one of the following:

A) Clients no longer have to develop or maintain the applications.
B) Applications are available anywhere clients can gain access to the Web.
C) Satisfaction of the employees and customers are increased.
D) Costs are reduced, as clients pay for only what they use and for only as long as they use the service.
E) None of the above

Question 26

A model-driven DSS:

A) emphasizes access to and manipulation of a model
B) focuses on retrieval and management of unstructured documents
C) emphasizes access and manipulation of internal company data and sometimes external data
D) provides special problem-solving tools
E) focuses on communications and shared decision making

Question 27

One input to an open system organization is capital. Capital is:

A) people hired to carry out all or part of the business processes
B) the money that businesses need to operate
C) the "ingredients" from which the company makes its products
D) raw facts, summarized data, and information derived from research
E) none of the above

Question 28

The ______ is a connected series of activities, each of which adds value or supports the addition of value to the firm's goods or services.

A) value chain
B) value added service
C) chain of service
D) a and c
E) none of the above

Question 29

_____ include the receiving, warehousing and inventory control of raw material required to create a product or service.

A) receiving departments
B) shipping departments
C) outbound logistics
D) inbound logistics
E) operations

Question 30

_____ are the value-creating and often proprietary activities that transform the raw inputs to the final product.

A) value chain
B) value added
C) outbound logistics
D) inbound logistics
E) operations

Question 31

_____ are the activities required to get the finished product to the customer, including packaging, warehousing, and order fulfillment.

A) receiving departments
B) shipping departments
C) outbound logistics
D) inbound logistics
E) operations

Question 32

Withdrawing money at an ATM machine is an example of:

A) a transaction
B) a sale
C) a debit
D) an exchange
E) none of the above

Question 33

A ______ activity is on that is directly related to the production and distribution of the organization's products and services.

A) primary
B) secondary
C) tertiary
D) support
E) none of the above

Question 34

________ activities are value chain activities that an organization conducts to support the creation of business value by the ________ activities.

A) primary, support
B) secondary, support
C) support, primary
D) support, secondary
E) none of the above

Question 35

An organization's value chain is the _______ of its primary and support activities.

A) difference
B) sum
C) multiplication
D) division
E) none of the above

Question 36

A model that uses statistics and probability to describe or to forecast possible scenarios is known as a/an:

A) Financial model
B) Simulation model
C) Statistical model
D) Optimization model
E) Decision model

Question 37

The following type of IS was designed to support activities throughout an organization's value chain:

A) Logistics Management System
B) Transaction Processing System
C) Customer Relationship Management System
D) Enterprise Resource Planning System
E) None of the above

Question 38

These types of reports monitor when and why odd things happen in reporting that is critical to the operation.

A) periodic reports
B) exception reports
C) demand reports
D) occasional reports
E) none of the above

Question 39

The ingredients from which a company makes its products describe which input in an open-system organization?

A) Labour
B) Raw materials
C) Capital
D) Technology
E) Data, information, and knowledge

Question 40

Which of the following is not one of the five types of decision support systems?

A) people-driven
B) communication-driven
C) data-driven
D) document-driven
E) knowledge-drive

Question 41

Reports generated based on user requests are which type of reports?

A) periodic reports
B) exception reports
C) demand reports
D) all of the above
E) none of the above

Question 42

The support components of the value chain include all of the following functions except:

A) Distribution
B) Procurement
C) Human Resources
D) Technology
E) Administration

Question 43

Annual financial statements or monthly sales reports are an example of:

A) periodic reports
B) exception reports
C) demand reports
D) occasional reports
E) none of the above

Question 44

In the Ryerson University environment, which of the following would not be considered stakeholders?

A) Students
B) Professors
C) Government
D) Staff
E) None of the above

Question 45

A model for conducting experiments that test possible outcomes resulting from a quantitative model of a system is known as:

A) Financial model
B) Simulation model
C) Statistical model
D) Optimization model
E) None of the above

Question 46

We have seen many ways in which IT supports _____ by automating, informating, and transforming, and through the implementation of enterprise systems

A) Strategy
B) Operations
C) Reporting
D) Compliance
E) None of the above

Question 47

Recognizing that executing processes also creates new data and information is called ________.

A) transforming
B) automating
C) informating
D) decimating
E) none of the above

Question 48

Which of the two IT applications listed below focus on processes and applications?

A) automating and informating
B) informating and support of value chain
C) automating and transforming for competitive advantage
D) support of value chain and transforming for competitive advantage
E) none of the above

Question 49

Which IT application below has the most impact on gaining a competitive advantage?

A) automating
B) informating
C) support of value chain
D) people
E) transforming

Question 50

Which of the following applications would be helpful in the automating process?

A) Using survey data to target advertising
B) Using online ordering forms
C) Collecting data from online ordering forms
D) Creating a unique approach to reach customers, such as Amazon's "one-click" ordering system

Question 51

Which of the following applications would be helpful in the informating process?

A) Using survey data to target advertising
B) Using online ordering forms
C) Collecting data from online ordering forms
D) Creating a unique approach to reach customers, such as Amazon's "one-click" ordering system
E) None of the above

Question 52

When creating and implementing a business strategy, a business must attempt to identify, address, and eliminate elements of risk before they threaten its success. To do this, businesses apply

A) Enterprise risk management (ERM)
B) Enterprise resource planning (ERP)
C) Logistics management systems (LMS)
D) Executive information systems (EIS)
E) Decision Support system (DSS)

Question 53

Which of the following applications would be helpful in gaining a competitive advantage?

A) Using survey data to target advertising
B) Using online ordering forms
C) Collecting data from online ordering forms
D) Creating a unique approach to reach customers, such as Amazon's "one-click" ordering system
E) None of the above

Question 54

COSO identifies four overlapping categories of business objectives for focusing on risk assessment and management. Which of the following isn't one of them?

A) Strategic
B) Operations
C) Reliance
D) Compliance
E) None of the above

Question 55

High-level goals, aligned with and supporting its mission defines which of the COSO's categories of business objectives?

A) Strategic
B) Operations
C) Reporting
D) Compliance
E) None of the above

Question 56

Effective and efficient use of its resources defines which of the COSO's categories of business objectives?

A) Strategic
B) Operations
C) Reporting
D) Compliance
E) None of the above

Question 57

Reliability of reporting defines which of the COSO's categories of business objectives?

A) Strategic
B) Operations
C) Reporting
D) Compliance
E) None of the above

Question 58

With respect to _____ , IT can provide important data for executive decision making in setting goals and strategies that align with an organization's mission and that mitigate business risk.

A) Strategy
B) Operations
C) Reporting
D) Compliance
E) None of the above

Question 59

With the appropriate IT systems in place, on-demand _____ provides organizations with critical information that they need to manage their business.

A) Strategy
B) Operations
C) Reporting
D) Compliance
E) None of the above

Question 60

_____ reduces risk through policies and processes that ensure proper financial and accounting procedures.

A) Strategy
B) Operations
C) Reporting
D) Compliance
E) Coping

Question 61

Which type of organizational responses to risk is described by: Move the risk to someone who is more able to deal with it.

A) Risk transfer
B) Risk deferral
C) Risk reduction
D) Risk acceptance
E) Risk avoidance

Question 62

Which type of organizational responses to risk is described by: Postpone exposure to the risk until circumstances are more favourable or resources are available to address the risk

A) Risk transfer
B) Risk deferral
C) Risk reduction
D) Risk acceptance
E) Risk avoidance

Question 63

Which type of organizational responses to risk is described by: Either minimize the probability of the risk occurring or lessen the impact.

A) Risk transfer
B) Risk deferral
C) Risk reduction
D) Risk acceptance
E) Risk avoidance

Question 64

Which type of organizational responses to risk is described by: Realize that some risks are unavoidable and make sure that contingency plans are in place.

A) Risk transfer
B) Risk deferral
C) Risk reduction
D) Risk acceptance
E) Risk avoidance

Question 65

Which type of organizational responses to risk is described by: Eliminate the possibility of the risk occurring; however, that may close the doors on some business opportunities as well.

A) Risk transfer
B) Risk deferral
C) Risk reduction
D) Risk acceptance
E) Risk avoidance

Question 66

Organizations used for outsourcing are often held to strict_____ , which penalize the organization monetarily should it not be met.

A) service level agreements (SLA)
B) disaster recovery plans (DRP)
C) business continuity plans (BCP)
D) none of the above

Question 67

A _____ allows an organization to resume operations after a major event that interrupts normal business processes.

A) service level agreement (SLA)
B) disaster recovery plan (DRP)
C) business continuity plan (BCP)
D) none of the above

Question 68

A _____ essentially involves being able to reverse every action that took place to make the change happen such that everything is returned to its original state with no damage done.

A) roll-back strategy
B) contingency
C) simulation
D) prototype
E) none of the above

Question 69

Another name for a backup plan is:

A) roll-back strategy
B) contingency
C) simulation
D) prototype
E) none of the above

Question 70

Roll-back strategies and contingency planning are both part of the _____ category of organizational response to risk.

A) Risk transfer
B) Risk deferral
C) Risk reduction
D) Risk acceptance
E) Risk avoidance

Question 71

Businesses generally base control around three key concepts. Which of the following isn't one of them?

A) Control is a process that runs throughout the organization.
B) Control influences how people behave at work
C) Control can provide absolute assurance of achieving objectives.
D) None of the above

Question 72

_____ prevent, detect, and correct actions that increase the enterprise's risk of failing to meet business objectives.

A) Effective controls
B) Internal controls
C) Efficient controls
D) Preventive controls
E) None of the above

Question 73

_____ are designed to avoid increased exposure to risk by stopping some action or process before it occurs.

A) Effective controls
B) Internal controls
C) Efficient controls
D) Preventive controls
E) None of the above

Question 74

When an employee has not changed his or her password in 25 days, the employee may get a warning email message asking him or her to do so immediately. This is an example of what type of control?

A) Corrective controls
B) Internal controls
C) Detective controls
D) Preventive controls
E) None of the above

Question 75

_____ aim to remedy the situation and try to keep it from recurring.

A) Corrective controls
B) Internal controls
C) Detective controls
D) Preventive controls
E) None of the above

Question 76

Which of the following is not one of the seven generic categories of controls?

A) aggregation of duties
B) authorization
C) security
D) verification
E) none of the above

Question 77

Which of the following is not one of the seven generic categories of controls?

A) ID codes
B) sanitization
C) control totals
D) supervisory review
E) none of the above

Question 78

_____ means that jobs do not span lines of control that would allow mistakes or fraud to go undetected.

A) Segregation of duties
B) Authorization
C) Security
D) Verification
E) None of the above

Question 79

_____ controls prevent scope creep and cost overruns in various situations, such as major projects or operations management.

A) Segregation of duties
B) Authorization
C) Security
D) Verification
E) None of the above

Question 80

Your student number is an example of which type of control?

A) ID codes
B) Sanitization
C) Control totals
D) Supervisory review
E) None of the above