Deck 14: Leadership, Motivating Employees, Communication in Organisations, Leading Teams, Managerial Quality and Performance

Question 1

Improperly designed management control systems can lead an organisation into bankruptcy.

Answer 1

True

Question 2

Effective control systems share the following traits: linkage to strategy; understandable measures; acceptance by employees; and balance of objective and subjective data.

Answer 2

True

Question 3

Mistletoe Corporation has a detailed set of organisational goals and a management information system that delivers timely and accurate information. Mistletoe still has control problems, however, because its managers refuse to act on the information they receive. Mistletoe's control process has flaws in which of the following areas?

A) its performance standards
B) its management information systems
C) its ability to take corrective action when necessary
D) its measurement systems
E) none of these choices

Answer 3

its ability to take corrective action when necessary

Question 4

Which of the following is the correct order of the steps in the feedback control model?

A) establish standards of performance; compare performance to standards; measure actual performance; take corrective action
B) compare performance to standards; measure actual performance; establish standards of performance; take corrective action
C) measure actual performance; establish standards of performance; compare performance to standards; take corrective action
D) establish standards of performance; measure actual performance; compare performance to standards; take corrective action
E) establish standards of performance; establish strategic goals; compare performance and goals to standards; take corrective action

Question 5

The following are traits of effective controls except:

A) linkage to strategy
B) understandable measures
C) acceptance by employees
D) balance of objective and subjective data
E) focuses on minorities in the organisation

Question 6

Malcolm Bagget has been working as a production employee for the last three years. His firm is currently undergoing a change in structure with a new management group and the production department is being restructured. Each production employee will be assigned to a small, six-member production team. Malcolm is looking forward to the extensive cross-training that has been promised and is looking forward to enjoying more power and discretion than he has had in the past. In addition to skill training, Malcolm is receiving management training in team building.

-______________________ is a team composed of a manager and his or her subordinates.

A) Functional team
B) Command team
C) Virtual team
D) Long-distance team
E) Task force team

Question 7

Malcolm Bagget has been working as a production employee for the last three years. His firm is currently undergoing a change in structure with a new management group and the production department is being restructured. Each production employee will be assigned to a small, six-member production team. Malcolm is looking forward to the extensive cross-training that has been promised and is looking forward to enjoying more power and discretion than he has had in the past. In addition to skill training, Malcolm is receiving management training in team building.

-Jessica has just been appointed leader of a new work team in her organisation. She is wondering what to do at her first meeting with the group. Which of the following would you suggest?

A) She should waste little time; get the team focused on the task.
B) She should help the team clarify roles and responsibilities.
C) She should allow time for team members to get acquainted with one another and encourage them to engage in informal social interaction.
D) She should help the team clarify team norms and values.
E) None of these choices.

Question 8

All of the following are advantages of gossip in the organisation except:

A) It can effectively replace formal downward communication and be used as the organisation's only source of information, especially during times of significant organisational change.
B) It is a 'useful warning system' that helps managers learn about internal situations or events that might need their attention.
C) It moves information throughout the organisation more rapidly than formal channels.
D) It may give marginalised employees an opportunity to have a voice.
E) It is a way employees relieve feelings of tension and anxiety.

Question 9

One of the most talented managers to ever work at ABC Inc. is Amy Holmes. Combining graciousness with high intelligence and creativity, Amy has been successful in attracting and building a highly committed and competent division of employees. When interviewed by the national news media for insight into her success, one of the topics that became a primary focus was the challenge of communicating effectively.

-In selecting the best channel for complex communication, Amy suggests to select the richest channel possible. Characteristics that Amy suggests a manager should recognise include all of the following except:

A) the channel's ability to handle multiple cues simultaneously
B) the ability to facilitate rapid, two-way feedback
C) the ability to establish a personal focus for the communication
D) the ability to clarify and rapidly reduce communication stereotyping
E) all of these choices

Question 10

Highroller Casinos provide good salaries and benefits, including bonuses of up to 25 per cent of annual salaries. However, the company has been criticised for not establishing an achievement or recognition program for employees. Which of the following best describes the company in terms of the two-factor theory?

A) good motivators and inadequate hygiene factors
B) good hygiene factors and inadequate motivators
C) good hygiene factors and motivators
D) inadequate hygiene factors and motivators
E) none of these choices

Question 11

__________ are types of followers who are dependent, uncritical thinkers.

Question 12

Two types of soft power include __________ and __________ power.