Deck 18: Organizational Culture and Cultural Diversity

Question 1

Narratives are based on legends that may not necessarily be entirely true.

Answer 1

True

Question 2

No one type of culture is ideal for every situation.

Answer 2

True

Question 3

Tradition, loyalty, personal commitment, and extensive socialization are attributes of an entrepreneurial culture.

Answer 3

False

Question 4

Social relations are important and officially emphasized and rewarded in a market culture.

Question 5

Entrepreneurial cultures are only appropriate for the start-up phase of organizations. A different culture is more appropriate later.

Question 6

It is not unusual to find several subcultures within a single organization.

Question 7

Departments and divisions within companies may have their own subcultures.

Question 8

The subculture of western China is the most individualistic of the main local cultures.

Question 9

The Generation Xers have become known for challenging authority and creating open lines of communication.

Question 10

In the 1980s the term diversity was used to refer to the number of women and minorities in an organization.

Question 11

Language is an area of coverage in the diversity initiatives of less than 50 percent of surveyed companies.

Question 12

Some types of homogeneity may be appropriate for managers to effectively operate the organization and should be retained rather than replaced by diversity.

Question 13

Non-U.S. citizens who work in the United States is one of the employee groups created by GM, designed to promote cultural diversity.

Question 14

Awareness training is aimed at ensuring that employees understand the meaning of the actions the company will take when someone complains of being harassed.

Question 15

At the firm of GSD&M, the norm associated with "Your butt is connected to your head" is __________.

A) immersion
B) integrity
C) responsibility
D) fun

Question 16

__________ is(are) so important to the cofounder of GSD&M in Austin, TX, that he has campaigned to have the city add it to their official slogan.

A) Fun
B) Freedom
C) Ideas
D) Curiosity

Question 17

To what does Herb Kelleher, Chairman of Southwest Airlines, attribute the success of the airline?

A) on-time flights
B) low airfares
C) customer service
D) the culture of the organization

Question 18

Culture has everything to do with Southwest Airlines' success, according to founder Herb Kelleher, because __________.

A) culture gives meaning and purpose to employees
B) costs are already as low as they can go
C) competitors can't copy its culture
D) all of the above

Question 19

Setpoint's alignment between company objectives and the way employees thought about their work can be attributed to __________.

A) culture
B) community
C) social norms
D) shared knowledge

Question 20

At Setpoint, "the board" symbolized __________.

A) mistakes made by a failed management team
B) open and trusting relationships between managers and employees
C) a culture where quality is never at the point where it can be considered adequate
D) customer relationships

Question 21

Bryan Porter is the new marketing director of a regional bakery company. As a member of management, Bryan is hoping to be judged on his effectiveness as a role model and mentor to his employees. He is eager to develop social relations among co-workers and broaden his network of colleagues within the organization. What type of organizational culture would least satisfy Bryan?

A) bureaucratic
B) market
C) entrepreneurial
D) all of the above

Question 22

The MBNA culture is noticeable in all of the following except:

A) workers buy homes in the same neighborhoods.
B) men are described as looking like Secret Service agents.
C) the MBNAers like to have fun together at group activities.
D) women almost always wear their gold MBNA pin on their left lapel.

Question 23

Clashes of management style after a corporate merger is __________.

A) a bigger problem than cultural incompatibility
B) a less serious problem than culture clashes
C) the most common reason for failure
D) only acceptable in the short-term

Question 24

The culture at the Alabama Mercedes-Benz factory that tends to be generalists rather than specialists is the __________.

A) Japanese
B) German
C) American
D) United Auto Workers Union

Question 25

Mercedes-Benz did all of the following except __________ to successfully merge the manufacturing cultures of Germany, Japan, and America at their Alabama facility.

A) send U.S. engineers to Germany to work with German engineers
B) send U.S. team leaders to Japan to learn quality techniques
C) create multidisciplinary teams to manage operations
D) create open and egalitarian manager and subordinate relationships

Question 26

Asian ethnicity includes people from all of the following groups except __________.

A) Cambodia
B) India
C) Malaysia
D) all of the above

Question 27

In the U.S., White ethnicity can include people originating from __________.

A) Spain
B) Cuba
C) Iran
D) all of the above

Question 28

The diversity director at Darden Restaurants said, "Our employees who were from __________ backgrounds were very pleased that we acknowledged their __________.

A) African American; contributions
B) foreign; needs
C) Hispanic; language
D) Muslim; faith

Question 29

__________ are characterized by achieving success, challenging authority, and creating open lines of communication.

A) Traditionalists
B) Baby Boomers
C) Generation Xers
D) Millenials

Question 30

The last birth year for Generation Xers was __________.

A) 1979
B) 1980
C) 1982
D) 1984

Question 31

Clashes between __________ may be one reason why a recent survey found that 71 percent of black engineers were considering leaving their companies.

A) ethnic cultures
B) multicultural goals
C) diversity initiatives
D) generations

Question 32

All of the following correctly describe a positive organizational culture except:

A) members are encouraged to file their grievances in court or with the EEOC.
B) members of majority and minority subcultures feel respected.
C) everyone has an equal chance to express views and influence decisions.
D) everyone has similar access to both formal and informal networks within the organization.

Question 33

Which of the following is true about legitimate reasons for not implementing cultural diversity?

A) some types of homogeneity may be appropriate
B) important employees may leave the firm
C) the financial cost may not be justified
D) none of the above

Question 34

When GM initiated cultural change, they created the __________ in order to make sure that all voices are heard.

A) ERG: employee resource group
B) RFG: regular feedback group
C) CCG: communication competency group
D) GMC: General Motors communicators

Question 35

United Technologies believes that __________ diversity is just as important as cultural diversity.

A) gender
B) age
C) intellectual
D) political

Question 36

Describe the four pure types of organizational cultures that exist.

Question 37

Discuss how the types of organizational cultures can differ.

Question 38

Discuss how MBNA uses its communication competency to create a unique and highly functional culture.