Deck 15: Troubleshooting and Maintaining Windows

Full screen (f)
exit full mode
Question
If Windows will not start properly, your only option is to format the hard disk and reinstall Windows again.
Use Space or
up arrow
down arrow
to flip the card.
Question
If Windows will not boot, you can use the Windows Recovery Environment for Windows Vista or the Recovery Console for Windows XP to fix the problem.
Question
Windows 7/Vista/XP offer users no startup options.
Question
The last known good configuration startup option starts a system with a minimal set of drivers but loads a command prompt instead of Windows GUI.
Question
WinRE is a built-in tool for Windows XP/2000 and all upcoming Windows operating systems to recover Windows from errors that prevent it from booting.
Question
Booting to the Windows Vista DVD and booting to a special partition on the hard drive that has WinRE installed are the only two ways to access WinRE.
Question
Fixboot is a command that formats a disk with options for file system and quick format.
Question
A client interview is not an important step to solve any computer troubleshooting situation.
Question
Windows Vista's Backup Status and Configuration has the capability to back up an image of your system.
Question
You may keep a Windows installation healthy by installing service packs, hotfixes, and creating image backups that can be used to restore the system to operation quickly.
Question
The easiest way to record a BSOD is to press the print screen key and paste the image into a graphics program such as MS Paint.
Question
If the system cannot find the NTDETECT.com file and cannot boot, you can boot to the installation CD and copy the NTDETECT.com file directly from the I386 folder.
Question
The Windows XP Recovery Console permits access to only the following locations, except ________?

A) The root folder (root directory)
B) The %SystemRoot% (Windows) folder and its subfolders
C) The Cmdcons folder
D) User's data files
Question
Which of these keys is used to access startup options immediately after the computer starts up?

A) F1
B) F8
C) F12
D) F2
Question
All the following are found on the Windows XP/2000 Boot option menu except ________?

A) Disable Driver Signature Enforcement
B) Last Known Good Configuration
C) Start Windows Normally
D) Safe Mode with Command Prompt
Question
The process to restore a computer system's files to an earlier point in time is known as ______.

A) Startup Repair
B) Windows management
C) System Restore
D) Advance recovery
Question
In how many ways can a technician access WinRE in Windows Vista?

A) Eight.
B) Two.
C) Three.
D) None of the answers provided are correct.
Question
Which of these Recovery Console commands would you use as a technician to check disk status?

A) Bootcfg
B) Chkdsk
C) Diskpart
D) Chdir
Question
The ability to diagnose and troubleshoot problems depends upon a combination of technical skill and the ability______.

A) To open computer systems
B) To act on impulse
C) To work for long hours
D) To interact with clients
Question
Which of these facts are absolutely necessary to determine during an interview with a client?

A) The software in use at the time of the problem.
B) The hardware in use at the time of the problem.
C) The task the customer was trying to perform at the time of the problem.
D) All answers provided are correct.
Question
As a technician on the job, you are required to perform several tests in addition to investigating clues you received during the initial interview. Which of the following tests are you not required to perform?

A) Testing power
B) Viewing event logs
C) Opening up the monitor to test the component
D) Recording symptoms and error codes
Question
Antistatic mats and wrist straps prevent______, which can damage parts and systems.

A) Corrosion
B) ESD
C) X-rays
D) Heat
Question
If a disk access time gets longer over time, what could be the possible cause?

A) Virus intrusion
B) Disk failure
C) Unreliable antivirus
D) Fragmented files and empty space
Question
A customer complains that his hard disk is physically connected to the system but cannot be used for storage. What could be the problem?

A) There are errors in the file system.
B) The drive is not partitioned.
C) The system is not powered on.
D) Windows is not installed.
Question
A ______ is the combination of components designed to do a particular task, and it can include hardware, software, and firmware components.

A) Display system
B) Program
C) Subsystem
D) Firmware system
Question
STOP errors (blue screen-also known as a blue screen of death) can be caused by which of the following?

A) Incompatible or defective hardware or software.
B) Registry problems.
C) Viruses.
D) All answers provided are correct.
Question
Which one of the following would generally not cause a system lockup?

A) Invalid working directory
B) Corrupted or outdated display, mouse, or DirectX drivers
C) Overheating
D) Memory configuration problems in the BIOS
Question
When a stop error/BSOD occurs, by default Windows 7 writes the debugging information to the hard drive in a file called ___________.

A) memory.dmp
B) kernel.exe
C) NToskrnl.exe
D) bootloader
Question
One of the two ways to repair a missing BOOTMGR file would be to:

A) Press Ctrl+Alt+Del and restart the system.
B) Type the command bootrec/fixboot after using System Recovery.
C) Type the command fixmbr using system restore.
D) Use only System Restore.
Question
Which of the following files are involved in the boot process? (Choose all that apply.)

A) NTDETECT.com
B) NTLDR
C) Boot.ini
D) NToskrnl.exe
Question
Which of the following is an advantage of booting using Safe Mode?

A) It enables the password security dialog box to bypass the BIOS password.
B) It enables the use of a generic print driver.
C) It disables unnecessary peripheral components for troubleshooting.
D) It provides only a command-line interface.
Question
Windows will not start after a technician has upgraded a new device driver. Which of the following makes sense for a next step in the troubleshooting process?

A) Reboot in normal mode and let Plug and Play work through the problem.
B) Use the Recovery Console with the fixboot option.
C) Reboot in Safe Mode and use rollback feature in Device Manager.
D) Turn off the machine and physically uninstall the device. Then reboot.
Question
Match the following:

-Recovery console

A) A primary feature in Windows XP that enables administrators to recover from situations in which Windows does not boot and present its graphical user interface
B) A sudden and momentary electric current that flows between two objects at different electrical potentials caused by direct contact or induced by an electrostatic field
C) A boot loader for all releases of Microsoft's Windows NT operating system up to and including Windows XP and Windows Server 2003
D) A diagnostic mode of a computer operating system that has reduced functionality
E) Software that manages the hardware and software of a computer and also serves as an interface between hardware and user
F) An advanced boot option that enables a user to revert the computer back to when a user could last log on without error
G) A program that acts as a translator between a hardware device and the applications or operating systems that use it to perform a function
H) A method that you can use to determine exactly what part of a complex system, such as a computer, is causing the problem
I) A feature in a Windows operating system that enables users to view and control the hardware attached to the computer
Question
Match the following:

-Electrostatic discharge

A) A primary feature in Windows XP that enables administrators to recover from situations in which Windows does not boot and present its graphical user interface
B) A sudden and momentary electric current that flows between two objects at different electrical potentials caused by direct contact or induced by an electrostatic field
C) A boot loader for all releases of Microsoft's Windows NT operating system up to and including Windows XP and Windows Server 2003
D) A diagnostic mode of a computer operating system that has reduced functionality
E) Software that manages the hardware and software of a computer and also serves as an interface between hardware and user
F) An advanced boot option that enables a user to revert the computer back to when a user could last log on without error
G) A program that acts as a translator between a hardware device and the applications or operating systems that use it to perform a function
H) A method that you can use to determine exactly what part of a complex system, such as a computer, is causing the problem
I) A feature in a Windows operating system that enables users to view and control the hardware attached to the computer
Question
Match the following:

-NTLDR

A) A primary feature in Windows XP that enables administrators to recover from situations in which Windows does not boot and present its graphical user interface
B) A sudden and momentary electric current that flows between two objects at different electrical potentials caused by direct contact or induced by an electrostatic field
C) A boot loader for all releases of Microsoft's Windows NT operating system up to and including Windows XP and Windows Server 2003
D) A diagnostic mode of a computer operating system that has reduced functionality
E) Software that manages the hardware and software of a computer and also serves as an interface between hardware and user
F) An advanced boot option that enables a user to revert the computer back to when a user could last log on without error
G) A program that acts as a translator between a hardware device and the applications or operating systems that use it to perform a function
H) A method that you can use to determine exactly what part of a complex system, such as a computer, is causing the problem
I) A feature in a Windows operating system that enables users to view and control the hardware attached to the computer
Question
Match the following:

-Safe Mode

A) A primary feature in Windows XP that enables administrators to recover from situations in which Windows does not boot and present its graphical user interface
B) A sudden and momentary electric current that flows between two objects at different electrical potentials caused by direct contact or induced by an electrostatic field
C) A boot loader for all releases of Microsoft's Windows NT operating system up to and including Windows XP and Windows Server 2003
D) A diagnostic mode of a computer operating system that has reduced functionality
E) Software that manages the hardware and software of a computer and also serves as an interface between hardware and user
F) An advanced boot option that enables a user to revert the computer back to when a user could last log on without error
G) A program that acts as a translator between a hardware device and the applications or operating systems that use it to perform a function
H) A method that you can use to determine exactly what part of a complex system, such as a computer, is causing the problem
I) A feature in a Windows operating system that enables users to view and control the hardware attached to the computer
Question
Match the following:

-Operating system

A) A primary feature in Windows XP that enables administrators to recover from situations in which Windows does not boot and present its graphical user interface
B) A sudden and momentary electric current that flows between two objects at different electrical potentials caused by direct contact or induced by an electrostatic field
C) A boot loader for all releases of Microsoft's Windows NT operating system up to and including Windows XP and Windows Server 2003
D) A diagnostic mode of a computer operating system that has reduced functionality
E) Software that manages the hardware and software of a computer and also serves as an interface between hardware and user
F) An advanced boot option that enables a user to revert the computer back to when a user could last log on without error
G) A program that acts as a translator between a hardware device and the applications or operating systems that use it to perform a function
H) A method that you can use to determine exactly what part of a complex system, such as a computer, is causing the problem
I) A feature in a Windows operating system that enables users to view and control the hardware attached to the computer
Question
Match the following:

-Last known good configuration.

A) A primary feature in Windows XP that enables administrators to recover from situations in which Windows does not boot and present its graphical user interface
B) A sudden and momentary electric current that flows between two objects at different electrical potentials caused by direct contact or induced by an electrostatic field
C) A boot loader for all releases of Microsoft's Windows NT operating system up to and including Windows XP and Windows Server 2003
D) A diagnostic mode of a computer operating system that has reduced functionality
E) Software that manages the hardware and software of a computer and also serves as an interface between hardware and user
F) An advanced boot option that enables a user to revert the computer back to when a user could last log on without error
G) A program that acts as a translator between a hardware device and the applications or operating systems that use it to perform a function
H) A method that you can use to determine exactly what part of a complex system, such as a computer, is causing the problem
I) A feature in a Windows operating system that enables users to view and control the hardware attached to the computer
Question
Match the following:

-Device driver

A) A primary feature in Windows XP that enables administrators to recover from situations in which Windows does not boot and present its graphical user interface
B) A sudden and momentary electric current that flows between two objects at different electrical potentials caused by direct contact or induced by an electrostatic field
C) A boot loader for all releases of Microsoft's Windows NT operating system up to and including Windows XP and Windows Server 2003
D) A diagnostic mode of a computer operating system that has reduced functionality
E) Software that manages the hardware and software of a computer and also serves as an interface between hardware and user
F) An advanced boot option that enables a user to revert the computer back to when a user could last log on without error
G) A program that acts as a translator between a hardware device and the applications or operating systems that use it to perform a function
H) A method that you can use to determine exactly what part of a complex system, such as a computer, is causing the problem
I) A feature in a Windows operating system that enables users to view and control the hardware attached to the computer
Question
Match the following:

-Troubleshooting cycle

A) A primary feature in Windows XP that enables administrators to recover from situations in which Windows does not boot and present its graphical user interface
B) A sudden and momentary electric current that flows between two objects at different electrical potentials caused by direct contact or induced by an electrostatic field
C) A boot loader for all releases of Microsoft's Windows NT operating system up to and including Windows XP and Windows Server 2003
D) A diagnostic mode of a computer operating system that has reduced functionality
E) Software that manages the hardware and software of a computer and also serves as an interface between hardware and user
F) An advanced boot option that enables a user to revert the computer back to when a user could last log on without error
G) A program that acts as a translator between a hardware device and the applications or operating systems that use it to perform a function
H) A method that you can use to determine exactly what part of a complex system, such as a computer, is causing the problem
I) A feature in a Windows operating system that enables users to view and control the hardware attached to the computer
Question
Match the following:

-Device Manager

A) A primary feature in Windows XP that enables administrators to recover from situations in which Windows does not boot and present its graphical user interface
B) A sudden and momentary electric current that flows between two objects at different electrical potentials caused by direct contact or induced by an electrostatic field
C) A boot loader for all releases of Microsoft's Windows NT operating system up to and including Windows XP and Windows Server 2003
D) A diagnostic mode of a computer operating system that has reduced functionality
E) Software that manages the hardware and software of a computer and also serves as an interface between hardware and user
F) An advanced boot option that enables a user to revert the computer back to when a user could last log on without error
G) A program that acts as a translator between a hardware device and the applications or operating systems that use it to perform a function
H) A method that you can use to determine exactly what part of a complex system, such as a computer, is causing the problem
I) A feature in a Windows operating system that enables users to view and control the hardware attached to the computer
Question
Match the following diagnostic and repair tools:

-Sfc*

A) System File Checker is used to check system files and replace damaged
or invalid files with the correct versions.
B) System Configuration is used to display and configure boot options and as a convenient way to access other troubleshooting programs.
C) Defragments files improve file access speed, especially on a drive that has frequent changes to its contents and doesn't have a lot of unused space.
D) Registers or unregisters DLL files and ActiveX components.
E) Views and edits Windows Registry contents.
F) Displays event logs for troubleshooting or management purposes.
G) Special boot options that can be used when the system won't boot normally; press F8 repeatedly when starting the system until the boot options window appears.
H) A limited command-line environment that can be run from the Windows XP CD or from the startup menu (if it were preinstalled or installed by the user).
Question
Match the following diagnostic and repair tools:

-MSConfig

A) System File Checker is used to check system files and replace damaged
or invalid files with the correct versions.
B) System Configuration is used to display and configure boot options and as a convenient way to access other troubleshooting programs.
C) Defragments files improve file access speed, especially on a drive that has frequent changes to its contents and doesn't have a lot of unused space.
D) Registers or unregisters DLL files and ActiveX components.
E) Views and edits Windows Registry contents.
F) Displays event logs for troubleshooting or management purposes.
G) Special boot options that can be used when the system won't boot normally; press F8 repeatedly when starting the system until the boot options window appears.
H) A limited command-line environment that can be run from the Windows XP CD or from the startup menu (if it were preinstalled or installed by the user).
Question
Match the following diagnostic and repair tools:

-Defrag

A) System File Checker is used to check system files and replace damaged
or invalid files with the correct versions.
B) System Configuration is used to display and configure boot options and as a convenient way to access other troubleshooting programs.
C) Defragments files improve file access speed, especially on a drive that has frequent changes to its contents and doesn't have a lot of unused space.
D) Registers or unregisters DLL files and ActiveX components.
E) Views and edits Windows Registry contents.
F) Displays event logs for troubleshooting or management purposes.
G) Special boot options that can be used when the system won't boot normally; press F8 repeatedly when starting the system until the boot options window appears.
H) A limited command-line environment that can be run from the Windows XP CD or from the startup menu (if it were preinstalled or installed by the user).
Question
Match the following diagnostic and repair tools:

-REGSVR32*

A) System File Checker is used to check system files and replace damaged
or invalid files with the correct versions.
B) System Configuration is used to display and configure boot options and as a convenient way to access other troubleshooting programs.
C) Defragments files improve file access speed, especially on a drive that has frequent changes to its contents and doesn't have a lot of unused space.
D) Registers or unregisters DLL files and ActiveX components.
E) Views and edits Windows Registry contents.
F) Displays event logs for troubleshooting or management purposes.
G) Special boot options that can be used when the system won't boot normally; press F8 repeatedly when starting the system until the boot options window appears.
H) A limited command-line environment that can be run from the Windows XP CD or from the startup menu (if it were preinstalled or installed by the user).
Question
Match the following diagnostic and repair tools:

-REGEDIT

A) System File Checker is used to check system files and replace damaged
or invalid files with the correct versions.
B) System Configuration is used to display and configure boot options and as a convenient way to access other troubleshooting programs.
C) Defragments files improve file access speed, especially on a drive that has frequent changes to its contents and doesn't have a lot of unused space.
D) Registers or unregisters DLL files and ActiveX components.
E) Views and edits Windows Registry contents.
F) Displays event logs for troubleshooting or management purposes.
G) Special boot options that can be used when the system won't boot normally; press F8 repeatedly when starting the system until the boot options window appears.
H) A limited command-line environment that can be run from the Windows XP CD or from the startup menu (if it were preinstalled or installed by the user).
Question
Match the following diagnostic and repair tools:

-Event Viewer

A) System File Checker is used to check system files and replace damaged
or invalid files with the correct versions.
B) System Configuration is used to display and configure boot options and as a convenient way to access other troubleshooting programs.
C) Defragments files improve file access speed, especially on a drive that has frequent changes to its contents and doesn't have a lot of unused space.
D) Registers or unregisters DLL files and ActiveX components.
E) Views and edits Windows Registry contents.
F) Displays event logs for troubleshooting or management purposes.
G) Special boot options that can be used when the system won't boot normally; press F8 repeatedly when starting the system until the boot options window appears.
H) A limited command-line environment that can be run from the Windows XP CD or from the startup menu (if it were preinstalled or installed by the user).
Question
Match the following diagnostic and repair tools:

-Advanced boot options

A) System File Checker is used to check system files and replace damaged
or invalid files with the correct versions.
B) System Configuration is used to display and configure boot options and as a convenient way to access other troubleshooting programs.
C) Defragments files improve file access speed, especially on a drive that has frequent changes to its contents and doesn't have a lot of unused space.
D) Registers or unregisters DLL files and ActiveX components.
E) Views and edits Windows Registry contents.
F) Displays event logs for troubleshooting or management purposes.
G) Special boot options that can be used when the system won't boot normally; press F8 repeatedly when starting the system until the boot options window appears.
H) A limited command-line environment that can be run from the Windows XP CD or from the startup menu (if it were preinstalled or installed by the user).
Question
Match the following diagnostic and repair tools:

-Recovery Console

A) System File Checker is used to check system files and replace damaged
or invalid files with the correct versions.
B) System Configuration is used to display and configure boot options and as a convenient way to access other troubleshooting programs.
C) Defragments files improve file access speed, especially on a drive that has frequent changes to its contents and doesn't have a lot of unused space.
D) Registers or unregisters DLL files and ActiveX components.
E) Views and edits Windows Registry contents.
F) Displays event logs for troubleshooting or management purposes.
G) Special boot options that can be used when the system won't boot normally; press F8 repeatedly when starting the system until the boot options window appears.
H) A limited command-line environment that can be run from the Windows XP CD or from the startup menu (if it were preinstalled or installed by the user).
Question
Match the command with its use.

-Attrib

A) Can change a file/folder read/write and archive bit.
B) Executes commands as specified in an associated text file.
C) Boot file (boot.ini) configuration and recovery; can also rebuild a lost boot.ini.
D) Checks a disk and displays a status report. Use the /r option to repair bad sectors.
E) Replicates a file to another drive or folder. Can't copy to removable media.
F) Displays a list of files and subfolders in a folder and lists file/folder attributes for each item listed.
G) Helpful to shut down a device if Ntbtlog.txt (the bootlog) indicates a service or device driver is preventing the system from starting.
H) Manages partitions on your hard drives; can be used in interactive mode or with optional switches to add or remove partitions.
I) Used within recovery console to show the services and drivers on the computer.
J) Displays and configures environmental variables including options within the Recovery Console.
K) Enables access to a shared resource across the network.
Question
Match the command with its use.

-Batch

A) Can change a file/folder read/write and archive bit.
B) Executes commands as specified in an associated text file.
C) Boot file (boot.ini) configuration and recovery; can also rebuild a lost boot.ini.
D) Checks a disk and displays a status report. Use the /r option to repair bad sectors.
E) Replicates a file to another drive or folder. Can't copy to removable media.
F) Displays a list of files and subfolders in a folder and lists file/folder attributes for each item listed.
G) Helpful to shut down a device if Ntbtlog.txt (the bootlog) indicates a service or device driver is preventing the system from starting.
H) Manages partitions on your hard drives; can be used in interactive mode or with optional switches to add or remove partitions.
I) Used within recovery console to show the services and drivers on the computer.
J) Displays and configures environmental variables including options within the Recovery Console.
K) Enables access to a shared resource across the network.
Question
Match the command with its use.

-Bootcfg

A) Can change a file/folder read/write and archive bit.
B) Executes commands as specified in an associated text file.
C) Boot file (boot.ini) configuration and recovery; can also rebuild a lost boot.ini.
D) Checks a disk and displays a status report. Use the /r option to repair bad sectors.
E) Replicates a file to another drive or folder. Can't copy to removable media.
F) Displays a list of files and subfolders in a folder and lists file/folder attributes for each item listed.
G) Helpful to shut down a device if Ntbtlog.txt (the bootlog) indicates a service or device driver is preventing the system from starting.
H) Manages partitions on your hard drives; can be used in interactive mode or with optional switches to add or remove partitions.
I) Used within recovery console to show the services and drivers on the computer.
J) Displays and configures environmental variables including options within the Recovery Console.
K) Enables access to a shared resource across the network.
Question
Match the command with its use.

-Chkdsk

A) Can change a file/folder read/write and archive bit.
B) Executes commands as specified in an associated text file.
C) Boot file (boot.ini) configuration and recovery; can also rebuild a lost boot.ini.
D) Checks a disk and displays a status report. Use the /r option to repair bad sectors.
E) Replicates a file to another drive or folder. Can't copy to removable media.
F) Displays a list of files and subfolders in a folder and lists file/folder attributes for each item listed.
G) Helpful to shut down a device if Ntbtlog.txt (the bootlog) indicates a service or device driver is preventing the system from starting.
H) Manages partitions on your hard drives; can be used in interactive mode or with optional switches to add or remove partitions.
I) Used within recovery console to show the services and drivers on the computer.
J) Displays and configures environmental variables including options within the Recovery Console.
K) Enables access to a shared resource across the network.
Question
Match the command with its use.

-Copy

A) Can change a file/folder read/write and archive bit.
B) Executes commands as specified in an associated text file.
C) Boot file (boot.ini) configuration and recovery; can also rebuild a lost boot.ini.
D) Checks a disk and displays a status report. Use the /r option to repair bad sectors.
E) Replicates a file to another drive or folder. Can't copy to removable media.
F) Displays a list of files and subfolders in a folder and lists file/folder attributes for each item listed.
G) Helpful to shut down a device if Ntbtlog.txt (the bootlog) indicates a service or device driver is preventing the system from starting.
H) Manages partitions on your hard drives; can be used in interactive mode or with optional switches to add or remove partitions.
I) Used within recovery console to show the services and drivers on the computer.
J) Displays and configures environmental variables including options within the Recovery Console.
K) Enables access to a shared resource across the network.
Question
Match the command with its use.

-Dir

A) Can change a file/folder read/write and archive bit.
B) Executes commands as specified in an associated text file.
C) Boot file (boot.ini) configuration and recovery; can also rebuild a lost boot.ini.
D) Checks a disk and displays a status report. Use the /r option to repair bad sectors.
E) Replicates a file to another drive or folder. Can't copy to removable media.
F) Displays a list of files and subfolders in a folder and lists file/folder attributes for each item listed.
G) Helpful to shut down a device if Ntbtlog.txt (the bootlog) indicates a service or device driver is preventing the system from starting.
H) Manages partitions on your hard drives; can be used in interactive mode or with optional switches to add or remove partitions.
I) Used within recovery console to show the services and drivers on the computer.
J) Displays and configures environmental variables including options within the Recovery Console.
K) Enables access to a shared resource across the network.
Question
Match the command with its use.

-Disable

A) Can change a file/folder read/write and archive bit.
B) Executes commands as specified in an associated text file.
C) Boot file (boot.ini) configuration and recovery; can also rebuild a lost boot.ini.
D) Checks a disk and displays a status report. Use the /r option to repair bad sectors.
E) Replicates a file to another drive or folder. Can't copy to removable media.
F) Displays a list of files and subfolders in a folder and lists file/folder attributes for each item listed.
G) Helpful to shut down a device if Ntbtlog.txt (the bootlog) indicates a service or device driver is preventing the system from starting.
H) Manages partitions on your hard drives; can be used in interactive mode or with optional switches to add or remove partitions.
I) Used within recovery console to show the services and drivers on the computer.
J) Displays and configures environmental variables including options within the Recovery Console.
K) Enables access to a shared resource across the network.
Question
Match the command with its use.

-Diskpart

A) Can change a file/folder read/write and archive bit.
B) Executes commands as specified in an associated text file.
C) Boot file (boot.ini) configuration and recovery; can also rebuild a lost boot.ini.
D) Checks a disk and displays a status report. Use the /r option to repair bad sectors.
E) Replicates a file to another drive or folder. Can't copy to removable media.
F) Displays a list of files and subfolders in a folder and lists file/folder attributes for each item listed.
G) Helpful to shut down a device if Ntbtlog.txt (the bootlog) indicates a service or device driver is preventing the system from starting.
H) Manages partitions on your hard drives; can be used in interactive mode or with optional switches to add or remove partitions.
I) Used within recovery console to show the services and drivers on the computer.
J) Displays and configures environmental variables including options within the Recovery Console.
K) Enables access to a shared resource across the network.
Question
Match the command with its use.

-Listsvc

A) Can change a file/folder read/write and archive bit.
B) Executes commands as specified in an associated text file.
C) Boot file (boot.ini) configuration and recovery; can also rebuild a lost boot.ini.
D) Checks a disk and displays a status report. Use the /r option to repair bad sectors.
E) Replicates a file to another drive or folder. Can't copy to removable media.
F) Displays a list of files and subfolders in a folder and lists file/folder attributes for each item listed.
G) Helpful to shut down a device if Ntbtlog.txt (the bootlog) indicates a service or device driver is preventing the system from starting.
H) Manages partitions on your hard drives; can be used in interactive mode or with optional switches to add or remove partitions.
I) Used within recovery console to show the services and drivers on the computer.
J) Displays and configures environmental variables including options within the Recovery Console.
K) Enables access to a shared resource across the network.
Question
Match the command with its use.

-Set

A) Can change a file/folder read/write and archive bit.
B) Executes commands as specified in an associated text file.
C) Boot file (boot.ini) configuration and recovery; can also rebuild a lost boot.ini.
D) Checks a disk and displays a status report. Use the /r option to repair bad sectors.
E) Replicates a file to another drive or folder. Can't copy to removable media.
F) Displays a list of files and subfolders in a folder and lists file/folder attributes for each item listed.
G) Helpful to shut down a device if Ntbtlog.txt (the bootlog) indicates a service or device driver is preventing the system from starting.
H) Manages partitions on your hard drives; can be used in interactive mode or with optional switches to add or remove partitions.
I) Used within recovery console to show the services and drivers on the computer.
J) Displays and configures environmental variables including options within the Recovery Console.
K) Enables access to a shared resource across the network.
Question
Match the command with its use.

-Net Use

A) Can change a file/folder read/write and archive bit.
B) Executes commands as specified in an associated text file.
C) Boot file (boot.ini) configuration and recovery; can also rebuild a lost boot.ini.
D) Checks a disk and displays a status report. Use the /r option to repair bad sectors.
E) Replicates a file to another drive or folder. Can't copy to removable media.
F) Displays a list of files and subfolders in a folder and lists file/folder attributes for each item listed.
G) Helpful to shut down a device if Ntbtlog.txt (the bootlog) indicates a service or device driver is preventing the system from starting.
H) Manages partitions on your hard drives; can be used in interactive mode or with optional switches to add or remove partitions.
I) Used within recovery console to show the services and drivers on the computer.
J) Displays and configures environmental variables including options within the Recovery Console.
K) Enables access to a shared resource across the network.
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Deck 15: Troubleshooting and Maintaining Windows
1
If Windows will not start properly, your only option is to format the hard disk and reinstall Windows again.
False
2
If Windows will not boot, you can use the Windows Recovery Environment for Windows Vista or the Recovery Console for Windows XP to fix the problem.
True
3
Windows 7/Vista/XP offer users no startup options.
False
4
The last known good configuration startup option starts a system with a minimal set of drivers but loads a command prompt instead of Windows GUI.
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5
WinRE is a built-in tool for Windows XP/2000 and all upcoming Windows operating systems to recover Windows from errors that prevent it from booting.
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6
Booting to the Windows Vista DVD and booting to a special partition on the hard drive that has WinRE installed are the only two ways to access WinRE.
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7
Fixboot is a command that formats a disk with options for file system and quick format.
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8
A client interview is not an important step to solve any computer troubleshooting situation.
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9
Windows Vista's Backup Status and Configuration has the capability to back up an image of your system.
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10
You may keep a Windows installation healthy by installing service packs, hotfixes, and creating image backups that can be used to restore the system to operation quickly.
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11
The easiest way to record a BSOD is to press the print screen key and paste the image into a graphics program such as MS Paint.
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12
If the system cannot find the NTDETECT.com file and cannot boot, you can boot to the installation CD and copy the NTDETECT.com file directly from the I386 folder.
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13
The Windows XP Recovery Console permits access to only the following locations, except ________?

A) The root folder (root directory)
B) The %SystemRoot% (Windows) folder and its subfolders
C) The Cmdcons folder
D) User's data files
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14
Which of these keys is used to access startup options immediately after the computer starts up?

A) F1
B) F8
C) F12
D) F2
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15
All the following are found on the Windows XP/2000 Boot option menu except ________?

A) Disable Driver Signature Enforcement
B) Last Known Good Configuration
C) Start Windows Normally
D) Safe Mode with Command Prompt
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16
The process to restore a computer system's files to an earlier point in time is known as ______.

A) Startup Repair
B) Windows management
C) System Restore
D) Advance recovery
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17
In how many ways can a technician access WinRE in Windows Vista?

A) Eight.
B) Two.
C) Three.
D) None of the answers provided are correct.
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18
Which of these Recovery Console commands would you use as a technician to check disk status?

A) Bootcfg
B) Chkdsk
C) Diskpart
D) Chdir
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19
The ability to diagnose and troubleshoot problems depends upon a combination of technical skill and the ability______.

A) To open computer systems
B) To act on impulse
C) To work for long hours
D) To interact with clients
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20
Which of these facts are absolutely necessary to determine during an interview with a client?

A) The software in use at the time of the problem.
B) The hardware in use at the time of the problem.
C) The task the customer was trying to perform at the time of the problem.
D) All answers provided are correct.
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21
As a technician on the job, you are required to perform several tests in addition to investigating clues you received during the initial interview. Which of the following tests are you not required to perform?

A) Testing power
B) Viewing event logs
C) Opening up the monitor to test the component
D) Recording symptoms and error codes
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22
Antistatic mats and wrist straps prevent______, which can damage parts and systems.

A) Corrosion
B) ESD
C) X-rays
D) Heat
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23
If a disk access time gets longer over time, what could be the possible cause?

A) Virus intrusion
B) Disk failure
C) Unreliable antivirus
D) Fragmented files and empty space
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24
A customer complains that his hard disk is physically connected to the system but cannot be used for storage. What could be the problem?

A) There are errors in the file system.
B) The drive is not partitioned.
C) The system is not powered on.
D) Windows is not installed.
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25
A ______ is the combination of components designed to do a particular task, and it can include hardware, software, and firmware components.

A) Display system
B) Program
C) Subsystem
D) Firmware system
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26
STOP errors (blue screen-also known as a blue screen of death) can be caused by which of the following?

A) Incompatible or defective hardware or software.
B) Registry problems.
C) Viruses.
D) All answers provided are correct.
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27
Which one of the following would generally not cause a system lockup?

A) Invalid working directory
B) Corrupted or outdated display, mouse, or DirectX drivers
C) Overheating
D) Memory configuration problems in the BIOS
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28
When a stop error/BSOD occurs, by default Windows 7 writes the debugging information to the hard drive in a file called ___________.

A) memory.dmp
B) kernel.exe
C) NToskrnl.exe
D) bootloader
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29
One of the two ways to repair a missing BOOTMGR file would be to:

A) Press Ctrl+Alt+Del and restart the system.
B) Type the command bootrec/fixboot after using System Recovery.
C) Type the command fixmbr using system restore.
D) Use only System Restore.
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30
Which of the following files are involved in the boot process? (Choose all that apply.)

A) NTDETECT.com
B) NTLDR
C) Boot.ini
D) NToskrnl.exe
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31
Which of the following is an advantage of booting using Safe Mode?

A) It enables the password security dialog box to bypass the BIOS password.
B) It enables the use of a generic print driver.
C) It disables unnecessary peripheral components for troubleshooting.
D) It provides only a command-line interface.
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32
Windows will not start after a technician has upgraded a new device driver. Which of the following makes sense for a next step in the troubleshooting process?

A) Reboot in normal mode and let Plug and Play work through the problem.
B) Use the Recovery Console with the fixboot option.
C) Reboot in Safe Mode and use rollback feature in Device Manager.
D) Turn off the machine and physically uninstall the device. Then reboot.
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33
Match the following:

-Recovery console

A) A primary feature in Windows XP that enables administrators to recover from situations in which Windows does not boot and present its graphical user interface
B) A sudden and momentary electric current that flows between two objects at different electrical potentials caused by direct contact or induced by an electrostatic field
C) A boot loader for all releases of Microsoft's Windows NT operating system up to and including Windows XP and Windows Server 2003
D) A diagnostic mode of a computer operating system that has reduced functionality
E) Software that manages the hardware and software of a computer and also serves as an interface between hardware and user
F) An advanced boot option that enables a user to revert the computer back to when a user could last log on without error
G) A program that acts as a translator between a hardware device and the applications or operating systems that use it to perform a function
H) A method that you can use to determine exactly what part of a complex system, such as a computer, is causing the problem
I) A feature in a Windows operating system that enables users to view and control the hardware attached to the computer
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34
Match the following:

-Electrostatic discharge

A) A primary feature in Windows XP that enables administrators to recover from situations in which Windows does not boot and present its graphical user interface
B) A sudden and momentary electric current that flows between two objects at different electrical potentials caused by direct contact or induced by an electrostatic field
C) A boot loader for all releases of Microsoft's Windows NT operating system up to and including Windows XP and Windows Server 2003
D) A diagnostic mode of a computer operating system that has reduced functionality
E) Software that manages the hardware and software of a computer and also serves as an interface between hardware and user
F) An advanced boot option that enables a user to revert the computer back to when a user could last log on without error
G) A program that acts as a translator between a hardware device and the applications or operating systems that use it to perform a function
H) A method that you can use to determine exactly what part of a complex system, such as a computer, is causing the problem
I) A feature in a Windows operating system that enables users to view and control the hardware attached to the computer
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35
Match the following:

-NTLDR

A) A primary feature in Windows XP that enables administrators to recover from situations in which Windows does not boot and present its graphical user interface
B) A sudden and momentary electric current that flows between two objects at different electrical potentials caused by direct contact or induced by an electrostatic field
C) A boot loader for all releases of Microsoft's Windows NT operating system up to and including Windows XP and Windows Server 2003
D) A diagnostic mode of a computer operating system that has reduced functionality
E) Software that manages the hardware and software of a computer and also serves as an interface between hardware and user
F) An advanced boot option that enables a user to revert the computer back to when a user could last log on without error
G) A program that acts as a translator between a hardware device and the applications or operating systems that use it to perform a function
H) A method that you can use to determine exactly what part of a complex system, such as a computer, is causing the problem
I) A feature in a Windows operating system that enables users to view and control the hardware attached to the computer
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36
Match the following:

-Safe Mode

A) A primary feature in Windows XP that enables administrators to recover from situations in which Windows does not boot and present its graphical user interface
B) A sudden and momentary electric current that flows between two objects at different electrical potentials caused by direct contact or induced by an electrostatic field
C) A boot loader for all releases of Microsoft's Windows NT operating system up to and including Windows XP and Windows Server 2003
D) A diagnostic mode of a computer operating system that has reduced functionality
E) Software that manages the hardware and software of a computer and also serves as an interface between hardware and user
F) An advanced boot option that enables a user to revert the computer back to when a user could last log on without error
G) A program that acts as a translator between a hardware device and the applications or operating systems that use it to perform a function
H) A method that you can use to determine exactly what part of a complex system, such as a computer, is causing the problem
I) A feature in a Windows operating system that enables users to view and control the hardware attached to the computer
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37
Match the following:

-Operating system

A) A primary feature in Windows XP that enables administrators to recover from situations in which Windows does not boot and present its graphical user interface
B) A sudden and momentary electric current that flows between two objects at different electrical potentials caused by direct contact or induced by an electrostatic field
C) A boot loader for all releases of Microsoft's Windows NT operating system up to and including Windows XP and Windows Server 2003
D) A diagnostic mode of a computer operating system that has reduced functionality
E) Software that manages the hardware and software of a computer and also serves as an interface between hardware and user
F) An advanced boot option that enables a user to revert the computer back to when a user could last log on without error
G) A program that acts as a translator between a hardware device and the applications or operating systems that use it to perform a function
H) A method that you can use to determine exactly what part of a complex system, such as a computer, is causing the problem
I) A feature in a Windows operating system that enables users to view and control the hardware attached to the computer
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38
Match the following:

-Last known good configuration.

A) A primary feature in Windows XP that enables administrators to recover from situations in which Windows does not boot and present its graphical user interface
B) A sudden and momentary electric current that flows between two objects at different electrical potentials caused by direct contact or induced by an electrostatic field
C) A boot loader for all releases of Microsoft's Windows NT operating system up to and including Windows XP and Windows Server 2003
D) A diagnostic mode of a computer operating system that has reduced functionality
E) Software that manages the hardware and software of a computer and also serves as an interface between hardware and user
F) An advanced boot option that enables a user to revert the computer back to when a user could last log on without error
G) A program that acts as a translator between a hardware device and the applications or operating systems that use it to perform a function
H) A method that you can use to determine exactly what part of a complex system, such as a computer, is causing the problem
I) A feature in a Windows operating system that enables users to view and control the hardware attached to the computer
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39
Match the following:

-Device driver

A) A primary feature in Windows XP that enables administrators to recover from situations in which Windows does not boot and present its graphical user interface
B) A sudden and momentary electric current that flows between two objects at different electrical potentials caused by direct contact or induced by an electrostatic field
C) A boot loader for all releases of Microsoft's Windows NT operating system up to and including Windows XP and Windows Server 2003
D) A diagnostic mode of a computer operating system that has reduced functionality
E) Software that manages the hardware and software of a computer and also serves as an interface between hardware and user
F) An advanced boot option that enables a user to revert the computer back to when a user could last log on without error
G) A program that acts as a translator between a hardware device and the applications or operating systems that use it to perform a function
H) A method that you can use to determine exactly what part of a complex system, such as a computer, is causing the problem
I) A feature in a Windows operating system that enables users to view and control the hardware attached to the computer
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40
Match the following:

-Troubleshooting cycle

A) A primary feature in Windows XP that enables administrators to recover from situations in which Windows does not boot and present its graphical user interface
B) A sudden and momentary electric current that flows between two objects at different electrical potentials caused by direct contact or induced by an electrostatic field
C) A boot loader for all releases of Microsoft's Windows NT operating system up to and including Windows XP and Windows Server 2003
D) A diagnostic mode of a computer operating system that has reduced functionality
E) Software that manages the hardware and software of a computer and also serves as an interface between hardware and user
F) An advanced boot option that enables a user to revert the computer back to when a user could last log on without error
G) A program that acts as a translator between a hardware device and the applications or operating systems that use it to perform a function
H) A method that you can use to determine exactly what part of a complex system, such as a computer, is causing the problem
I) A feature in a Windows operating system that enables users to view and control the hardware attached to the computer
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41
Match the following:

-Device Manager

A) A primary feature in Windows XP that enables administrators to recover from situations in which Windows does not boot and present its graphical user interface
B) A sudden and momentary electric current that flows between two objects at different electrical potentials caused by direct contact or induced by an electrostatic field
C) A boot loader for all releases of Microsoft's Windows NT operating system up to and including Windows XP and Windows Server 2003
D) A diagnostic mode of a computer operating system that has reduced functionality
E) Software that manages the hardware and software of a computer and also serves as an interface between hardware and user
F) An advanced boot option that enables a user to revert the computer back to when a user could last log on without error
G) A program that acts as a translator between a hardware device and the applications or operating systems that use it to perform a function
H) A method that you can use to determine exactly what part of a complex system, such as a computer, is causing the problem
I) A feature in a Windows operating system that enables users to view and control the hardware attached to the computer
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42
Match the following diagnostic and repair tools:

-Sfc*

A) System File Checker is used to check system files and replace damaged
or invalid files with the correct versions.
B) System Configuration is used to display and configure boot options and as a convenient way to access other troubleshooting programs.
C) Defragments files improve file access speed, especially on a drive that has frequent changes to its contents and doesn't have a lot of unused space.
D) Registers or unregisters DLL files and ActiveX components.
E) Views and edits Windows Registry contents.
F) Displays event logs for troubleshooting or management purposes.
G) Special boot options that can be used when the system won't boot normally; press F8 repeatedly when starting the system until the boot options window appears.
H) A limited command-line environment that can be run from the Windows XP CD or from the startup menu (if it were preinstalled or installed by the user).
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43
Match the following diagnostic and repair tools:

-MSConfig

A) System File Checker is used to check system files and replace damaged
or invalid files with the correct versions.
B) System Configuration is used to display and configure boot options and as a convenient way to access other troubleshooting programs.
C) Defragments files improve file access speed, especially on a drive that has frequent changes to its contents and doesn't have a lot of unused space.
D) Registers or unregisters DLL files and ActiveX components.
E) Views and edits Windows Registry contents.
F) Displays event logs for troubleshooting or management purposes.
G) Special boot options that can be used when the system won't boot normally; press F8 repeatedly when starting the system until the boot options window appears.
H) A limited command-line environment that can be run from the Windows XP CD or from the startup menu (if it were preinstalled or installed by the user).
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44
Match the following diagnostic and repair tools:

-Defrag

A) System File Checker is used to check system files and replace damaged
or invalid files with the correct versions.
B) System Configuration is used to display and configure boot options and as a convenient way to access other troubleshooting programs.
C) Defragments files improve file access speed, especially on a drive that has frequent changes to its contents and doesn't have a lot of unused space.
D) Registers or unregisters DLL files and ActiveX components.
E) Views and edits Windows Registry contents.
F) Displays event logs for troubleshooting or management purposes.
G) Special boot options that can be used when the system won't boot normally; press F8 repeatedly when starting the system until the boot options window appears.
H) A limited command-line environment that can be run from the Windows XP CD or from the startup menu (if it were preinstalled or installed by the user).
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45
Match the following diagnostic and repair tools:

-REGSVR32*

A) System File Checker is used to check system files and replace damaged
or invalid files with the correct versions.
B) System Configuration is used to display and configure boot options and as a convenient way to access other troubleshooting programs.
C) Defragments files improve file access speed, especially on a drive that has frequent changes to its contents and doesn't have a lot of unused space.
D) Registers or unregisters DLL files and ActiveX components.
E) Views and edits Windows Registry contents.
F) Displays event logs for troubleshooting or management purposes.
G) Special boot options that can be used when the system won't boot normally; press F8 repeatedly when starting the system until the boot options window appears.
H) A limited command-line environment that can be run from the Windows XP CD or from the startup menu (if it were preinstalled or installed by the user).
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46
Match the following diagnostic and repair tools:

-REGEDIT

A) System File Checker is used to check system files and replace damaged
or invalid files with the correct versions.
B) System Configuration is used to display and configure boot options and as a convenient way to access other troubleshooting programs.
C) Defragments files improve file access speed, especially on a drive that has frequent changes to its contents and doesn't have a lot of unused space.
D) Registers or unregisters DLL files and ActiveX components.
E) Views and edits Windows Registry contents.
F) Displays event logs for troubleshooting or management purposes.
G) Special boot options that can be used when the system won't boot normally; press F8 repeatedly when starting the system until the boot options window appears.
H) A limited command-line environment that can be run from the Windows XP CD or from the startup menu (if it were preinstalled or installed by the user).
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47
Match the following diagnostic and repair tools:

-Event Viewer

A) System File Checker is used to check system files and replace damaged
or invalid files with the correct versions.
B) System Configuration is used to display and configure boot options and as a convenient way to access other troubleshooting programs.
C) Defragments files improve file access speed, especially on a drive that has frequent changes to its contents and doesn't have a lot of unused space.
D) Registers or unregisters DLL files and ActiveX components.
E) Views and edits Windows Registry contents.
F) Displays event logs for troubleshooting or management purposes.
G) Special boot options that can be used when the system won't boot normally; press F8 repeatedly when starting the system until the boot options window appears.
H) A limited command-line environment that can be run from the Windows XP CD or from the startup menu (if it were preinstalled or installed by the user).
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48
Match the following diagnostic and repair tools:

-Advanced boot options

A) System File Checker is used to check system files and replace damaged
or invalid files with the correct versions.
B) System Configuration is used to display and configure boot options and as a convenient way to access other troubleshooting programs.
C) Defragments files improve file access speed, especially on a drive that has frequent changes to its contents and doesn't have a lot of unused space.
D) Registers or unregisters DLL files and ActiveX components.
E) Views and edits Windows Registry contents.
F) Displays event logs for troubleshooting or management purposes.
G) Special boot options that can be used when the system won't boot normally; press F8 repeatedly when starting the system until the boot options window appears.
H) A limited command-line environment that can be run from the Windows XP CD or from the startup menu (if it were preinstalled or installed by the user).
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49
Match the following diagnostic and repair tools:

-Recovery Console

A) System File Checker is used to check system files and replace damaged
or invalid files with the correct versions.
B) System Configuration is used to display and configure boot options and as a convenient way to access other troubleshooting programs.
C) Defragments files improve file access speed, especially on a drive that has frequent changes to its contents and doesn't have a lot of unused space.
D) Registers or unregisters DLL files and ActiveX components.
E) Views and edits Windows Registry contents.
F) Displays event logs for troubleshooting or management purposes.
G) Special boot options that can be used when the system won't boot normally; press F8 repeatedly when starting the system until the boot options window appears.
H) A limited command-line environment that can be run from the Windows XP CD or from the startup menu (if it were preinstalled or installed by the user).
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50
Match the command with its use.

-Attrib

A) Can change a file/folder read/write and archive bit.
B) Executes commands as specified in an associated text file.
C) Boot file (boot.ini) configuration and recovery; can also rebuild a lost boot.ini.
D) Checks a disk and displays a status report. Use the /r option to repair bad sectors.
E) Replicates a file to another drive or folder. Can't copy to removable media.
F) Displays a list of files and subfolders in a folder and lists file/folder attributes for each item listed.
G) Helpful to shut down a device if Ntbtlog.txt (the bootlog) indicates a service or device driver is preventing the system from starting.
H) Manages partitions on your hard drives; can be used in interactive mode or with optional switches to add or remove partitions.
I) Used within recovery console to show the services and drivers on the computer.
J) Displays and configures environmental variables including options within the Recovery Console.
K) Enables access to a shared resource across the network.
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51
Match the command with its use.

-Batch

A) Can change a file/folder read/write and archive bit.
B) Executes commands as specified in an associated text file.
C) Boot file (boot.ini) configuration and recovery; can also rebuild a lost boot.ini.
D) Checks a disk and displays a status report. Use the /r option to repair bad sectors.
E) Replicates a file to another drive or folder. Can't copy to removable media.
F) Displays a list of files and subfolders in a folder and lists file/folder attributes for each item listed.
G) Helpful to shut down a device if Ntbtlog.txt (the bootlog) indicates a service or device driver is preventing the system from starting.
H) Manages partitions on your hard drives; can be used in interactive mode or with optional switches to add or remove partitions.
I) Used within recovery console to show the services and drivers on the computer.
J) Displays and configures environmental variables including options within the Recovery Console.
K) Enables access to a shared resource across the network.
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52
Match the command with its use.

-Bootcfg

A) Can change a file/folder read/write and archive bit.
B) Executes commands as specified in an associated text file.
C) Boot file (boot.ini) configuration and recovery; can also rebuild a lost boot.ini.
D) Checks a disk and displays a status report. Use the /r option to repair bad sectors.
E) Replicates a file to another drive or folder. Can't copy to removable media.
F) Displays a list of files and subfolders in a folder and lists file/folder attributes for each item listed.
G) Helpful to shut down a device if Ntbtlog.txt (the bootlog) indicates a service or device driver is preventing the system from starting.
H) Manages partitions on your hard drives; can be used in interactive mode or with optional switches to add or remove partitions.
I) Used within recovery console to show the services and drivers on the computer.
J) Displays and configures environmental variables including options within the Recovery Console.
K) Enables access to a shared resource across the network.
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53
Match the command with its use.

-Chkdsk

A) Can change a file/folder read/write and archive bit.
B) Executes commands as specified in an associated text file.
C) Boot file (boot.ini) configuration and recovery; can also rebuild a lost boot.ini.
D) Checks a disk and displays a status report. Use the /r option to repair bad sectors.
E) Replicates a file to another drive or folder. Can't copy to removable media.
F) Displays a list of files and subfolders in a folder and lists file/folder attributes for each item listed.
G) Helpful to shut down a device if Ntbtlog.txt (the bootlog) indicates a service or device driver is preventing the system from starting.
H) Manages partitions on your hard drives; can be used in interactive mode or with optional switches to add or remove partitions.
I) Used within recovery console to show the services and drivers on the computer.
J) Displays and configures environmental variables including options within the Recovery Console.
K) Enables access to a shared resource across the network.
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54
Match the command with its use.

-Copy

A) Can change a file/folder read/write and archive bit.
B) Executes commands as specified in an associated text file.
C) Boot file (boot.ini) configuration and recovery; can also rebuild a lost boot.ini.
D) Checks a disk and displays a status report. Use the /r option to repair bad sectors.
E) Replicates a file to another drive or folder. Can't copy to removable media.
F) Displays a list of files and subfolders in a folder and lists file/folder attributes for each item listed.
G) Helpful to shut down a device if Ntbtlog.txt (the bootlog) indicates a service or device driver is preventing the system from starting.
H) Manages partitions on your hard drives; can be used in interactive mode or with optional switches to add or remove partitions.
I) Used within recovery console to show the services and drivers on the computer.
J) Displays and configures environmental variables including options within the Recovery Console.
K) Enables access to a shared resource across the network.
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55
Match the command with its use.

-Dir

A) Can change a file/folder read/write and archive bit.
B) Executes commands as specified in an associated text file.
C) Boot file (boot.ini) configuration and recovery; can also rebuild a lost boot.ini.
D) Checks a disk and displays a status report. Use the /r option to repair bad sectors.
E) Replicates a file to another drive or folder. Can't copy to removable media.
F) Displays a list of files and subfolders in a folder and lists file/folder attributes for each item listed.
G) Helpful to shut down a device if Ntbtlog.txt (the bootlog) indicates a service or device driver is preventing the system from starting.
H) Manages partitions on your hard drives; can be used in interactive mode or with optional switches to add or remove partitions.
I) Used within recovery console to show the services and drivers on the computer.
J) Displays and configures environmental variables including options within the Recovery Console.
K) Enables access to a shared resource across the network.
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Unlock Deck
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56
Match the command with its use.

-Disable

A) Can change a file/folder read/write and archive bit.
B) Executes commands as specified in an associated text file.
C) Boot file (boot.ini) configuration and recovery; can also rebuild a lost boot.ini.
D) Checks a disk and displays a status report. Use the /r option to repair bad sectors.
E) Replicates a file to another drive or folder. Can't copy to removable media.
F) Displays a list of files and subfolders in a folder and lists file/folder attributes for each item listed.
G) Helpful to shut down a device if Ntbtlog.txt (the bootlog) indicates a service or device driver is preventing the system from starting.
H) Manages partitions on your hard drives; can be used in interactive mode or with optional switches to add or remove partitions.
I) Used within recovery console to show the services and drivers on the computer.
J) Displays and configures environmental variables including options within the Recovery Console.
K) Enables access to a shared resource across the network.
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Unlock Deck
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57
Match the command with its use.

-Diskpart

A) Can change a file/folder read/write and archive bit.
B) Executes commands as specified in an associated text file.
C) Boot file (boot.ini) configuration and recovery; can also rebuild a lost boot.ini.
D) Checks a disk and displays a status report. Use the /r option to repair bad sectors.
E) Replicates a file to another drive or folder. Can't copy to removable media.
F) Displays a list of files and subfolders in a folder and lists file/folder attributes for each item listed.
G) Helpful to shut down a device if Ntbtlog.txt (the bootlog) indicates a service or device driver is preventing the system from starting.
H) Manages partitions on your hard drives; can be used in interactive mode or with optional switches to add or remove partitions.
I) Used within recovery console to show the services and drivers on the computer.
J) Displays and configures environmental variables including options within the Recovery Console.
K) Enables access to a shared resource across the network.
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Unlock Deck
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58
Match the command with its use.

-Listsvc

A) Can change a file/folder read/write and archive bit.
B) Executes commands as specified in an associated text file.
C) Boot file (boot.ini) configuration and recovery; can also rebuild a lost boot.ini.
D) Checks a disk and displays a status report. Use the /r option to repair bad sectors.
E) Replicates a file to another drive or folder. Can't copy to removable media.
F) Displays a list of files and subfolders in a folder and lists file/folder attributes for each item listed.
G) Helpful to shut down a device if Ntbtlog.txt (the bootlog) indicates a service or device driver is preventing the system from starting.
H) Manages partitions on your hard drives; can be used in interactive mode or with optional switches to add or remove partitions.
I) Used within recovery console to show the services and drivers on the computer.
J) Displays and configures environmental variables including options within the Recovery Console.
K) Enables access to a shared resource across the network.
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Unlock Deck
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59
Match the command with its use.

-Set

A) Can change a file/folder read/write and archive bit.
B) Executes commands as specified in an associated text file.
C) Boot file (boot.ini) configuration and recovery; can also rebuild a lost boot.ini.
D) Checks a disk and displays a status report. Use the /r option to repair bad sectors.
E) Replicates a file to another drive or folder. Can't copy to removable media.
F) Displays a list of files and subfolders in a folder and lists file/folder attributes for each item listed.
G) Helpful to shut down a device if Ntbtlog.txt (the bootlog) indicates a service or device driver is preventing the system from starting.
H) Manages partitions on your hard drives; can be used in interactive mode or with optional switches to add or remove partitions.
I) Used within recovery console to show the services and drivers on the computer.
J) Displays and configures environmental variables including options within the Recovery Console.
K) Enables access to a shared resource across the network.
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Unlock Deck
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60
Match the command with its use.

-Net Use

A) Can change a file/folder read/write and archive bit.
B) Executes commands as specified in an associated text file.
C) Boot file (boot.ini) configuration and recovery; can also rebuild a lost boot.ini.
D) Checks a disk and displays a status report. Use the /r option to repair bad sectors.
E) Replicates a file to another drive or folder. Can't copy to removable media.
F) Displays a list of files and subfolders in a folder and lists file/folder attributes for each item listed.
G) Helpful to shut down a device if Ntbtlog.txt (the bootlog) indicates a service or device driver is preventing the system from starting.
H) Manages partitions on your hard drives; can be used in interactive mode or with optional switches to add or remove partitions.
I) Used within recovery console to show the services and drivers on the computer.
J) Displays and configures environmental variables including options within the Recovery Console.
K) Enables access to a shared resource across the network.
Unlock Deck
Unlock for access to all 60 flashcards in this deck.
Unlock Deck
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Unlock Deck
Unlock for access to all 60 flashcards in this deck.