Deck 14: Agencies in General

Question 1

There are three common problems in the social welfare system in Canada. Identify these problems. Provide two examples in your community of gaps in service and provide one example in Canada of duplication of service. From the field of mental health, provide an example of discontinuity of services.

Answer 1

No Answer

Question 2

You are the director of an agency and have been asked by the Board of Directors to re-organize the agency using Resnick and Patti's principles. Provide an organizational flow chart (diagram) in which a dynamic model of organization is shown. Explain this model to your Board of Directors.

Answer 2

No Answer

Question 3

What are the main differences between the voluntary, public, and commercial sectors?

Answer 3

No Answer

Question 4

Visit the website www.socialunion.gc.ca and summarize the key points of this initiative.

Question 5

Create a new social agency following the guidelines on pp. 213-214

Question 6

Compare two mission statements from voluntary direct service agencies.

Question 7

Describe the services provided by two indirect service agencies in your community.

Question 8

Describe the characteristics of the voluntary sector.

Question 9

Identify and describe two "new" needs in your community.

Question 10

Identify and describe an innovative way an "old" need is being met in your community.

Question 11

An example of a secondary setting for social work practice would be

A) A child welfare agency
B) A school setting
C) A family service agency
D) All of the above

Question 12

Physical and mental health care is

A) A municipal responsibility
B) A Federal responsibility
C) A Provincial/Territorial responsibility
D) None of the above

Question 13

A fear is sometimes expressed that if the commercial sector becomes too large a part of social welfare, or obtains a monopoly in one field of service, the poor may not be served because:

A) The location of the commercially based agencies tend to not be accessible
B) They will not be able to afford the fees
C) Unemployed people may be excluded
D) The nature of the service will change dramatically

Question 14

Indirect services

A) Advocate for certain causes
B) Do not require face-to-face interaction with clients
C) Carry out a variety of functions such as fund-raising and research
D) All of the above

Question 15

It is argued that private service delivery

A) Offers increased efficiency through competition
B) Offers more clearly defined services
C) Offers less flexible services
D) A and B above
E) All of the above

Question 16

Much of the money that supports services of voluntary agencies comes from a fairly uncertain source which is:

A) Government
B) Charitable donations
C) Tax Revenue
D) Corporate Sponsors

Question 17

A common feature of the voluntary agency is:

A) Religious roots
B) Private philanthropy
C) Board of directors
D) Hierarchical structure

Question 18

Voluntary agencies will often avoid taking a stand on contentious issues or offering services that might attract public criticism because they are:

A) Extremely vulnerable to public perception that the funds are not being used wisely
B) More conservative in nature
C) Mandated to respect the ethical values of their founders
D) Too busily engaged in offering services to comment on issues that may be relevant

Question 19

HIV and AIDS

A) Has resulted in an entirely new and unanticipated area of human need
B) Has resulted in generous support from the government
C) Has received limited support from the private sector
D) B and C above.
E) None of the above

Question 20

Information centres

A) Collect and categorize vast amounts of data
B) Give clients clear facts relevant to their situations
C) Have data on legislation, social, health and community agencies
D) Can refer clients to specific services
E) All of the above

Question 21

The multi-service concept is particularly ineffective in rural settings.

Question 22

Social agencies often have their funding divided amongst several or all levels of government.

Question 23

Bereavement services is an example of a new need

Question 24

Society is relatively static and does not create new agencies very often.

Question 25

The strategic plan is a blueprint for identification of the agency's mission and policy statements.

Question 26

Creation of multi-service centres makes help-seeking more complex.

Question 27

Cultural interpreters allow services to be provided in a culturally and linguistically sensitive manner.

Question 28

Social workers can bring about social change by acting as advocates on their clients' behalf while fulfilling the role of "good bureaucrats".

Question 29

Change is easy within social agencies.

Question 30

When social workers elect to collaborate in order to change some aspect of their agencies' operations they are applying a problem-solving model to their agencies' processes.