Deck 3: Communicating in a World of Diversity

Question 1

By 2010, recent immigrants will account for ______ percent of all new U.S. workers.

A) 10
B) 25
C) 50
D) 75

Answer 1

50

Question 2

When it comes to decision-making customs, executives from low-context cultures

A) tend to focus on the results of the decisions they face.
B) prefer to make their deals slowly, after much discussion.
C) spend a lot of time on each little point to display their good faith.
D) arrive at decisions through consensus, after an elaborate and time- consuming process.

Answer 2

tend to focus on the results of the decisions they face.

Question 3

Social rules vary from culture to culture in terms of

A) attitudes toward work and success.
B) roles and status.
C) use of manners.
D) all of the above.

Answer 3

all of the above.

Question 4

Cultural differences in nonverbal communication can influence

A) greetings.
B) attitudes toward personal space.
C) attitudes toward touching.
D) all of the above.

Question 5

To learn as much as you can about a culture

A) read books and articles about the culture.
B) sample newspapers, magazines, music, and movies of that culture.
C) study the languages of the culture.
D) do all of the above.

Question 6

German business letters often close with

A) a joke.
B) a compliment to the recipient.
C) a question.
D) none of the above.

Question 7

When preparing a message to someone from another culture, you should

A) write the letter in English and then translate it into the target language.
B) assume that the audience is familiar with common U.S. phrases and references.
C) be sure to remove all graphics, in case they might offend someone.
D) be careful to express numbers and dates in the format used in that person's culture.

Question 8

Machine translations are usually ____________ those produced by human
Translators.

A) more accurate than
B) less accurate than
C) just as accurate as
D) more costly than

Question 9

In general, international correspondence tends to be ____________ than that
Of the United States.

A) more direct
B) less formal
C) more formal
D) much shorter

Question 10

By 2010, recent immigrants will account for half of all new U.S. workers.

Question 11

All the industrialized nations have signed a treaty that makes payoffs to foreign officials a criminal offense.

Question 12

In Arab countries, it is impolite to take gifts to a man's wife, but it is acceptable to take gifts to his children.

Question 13

On average, U.S. employees work many more hours per year than their counterparts in France and Germany.

Question 14

In any culture, frequent eye contact is regarded as a sign of honesty and openness.

Question 15

Studies show that in all cultures, men and women tend to have different communication styles.

Question 16

When you're preparing to do business in another culture, even studying that culture in advance won't help you communicate more effectively.

Question 17

Many companies now routinely provide employees with training in languages other than English.

Question 18

There are few significant differences between English as it is spoken in the U.S. and English as it is spoken in the United Kingdom.

Question 19

Swedish business culture values direct communication as a sign of efficiency, but discourages heated debates and confrontations.

Question 20

American and German businesspeople use the same level of formality in writing business messages.

Question 21

By 2010, recent____________________ will account for half of all new U.S. workers.

Question 22

Whether called a huilu (China), vzyatka (Russia), or una mordida (Mexico), money paid to get favors from officials is still a ____________________.

Question 23

Rules that teach members of a culture how to behave in common social situations (such as table manners at meals) are considered ____________________ rules.

Question 24

Cultural rules learned over time by watching how people behave and then imitating that behavior are called ____________________ rules.