Deck 2: Communicating in Teams and Mastering Nonverbal Communication Skills

Question 1

To collaborate effectively on team messages, you should concentrate on

A) pointing out as many typos, misspellings, and grammatical errors as possible.
B) achieving team objectives rather than individual preferences and priorities.
C) making other team members feel good.
D) doing all of the above.

Answer 1

achieving team objectives rather than individual preferences and priorities.

Question 2

Which of the following is a valid claim when it comes to using the telephone to conduct business?

A) When using the telephone and voice mail, you lose a great deal of the visual richness that accompanies face-to-face conversation.
B) Your attitude and tone of voice can effectively convey your confidence and professionalism.
C) When you place phone calls, plan ahead so you'll be ready with relevant questions or information.
D) All of the above are valid.

Answer 2

All of the above are valid.

Question 3

A common mistake in holding meetings is

A) sticking too closely to the agenda.
B) not inviting enough participants.
C) circulating the agenda too far in advance.
D) not having an agenda.

Answer 3

not having an agenda.

Question 4

Meeting minutes should generally include

A) a list of those present for the meeting.
B) the times the meeting started and ended.
C) descriptions of all major decisions reached at the meeting.
D) all of the above

Question 5

Nonverbal communication can

A) complement verbal language.
B) reveal truth.
C) convey a great deal of information in an instant.
D) do all of the above.

Question 6

Convincing others of your viewpoint depends on showing that you understand their point of view.

Question 7

Although it used to be an important factor, personal appearance now has little to do with success in the workplace.

Question 8

When answering a business phone call, it is not necessary to smile since the caller cannot see your facial expressions.

Question 9

Most companies now allow their employees to use cell phones in meetings.

Question 10

Action-oriented listeners tend to focus on the personal characteristics of the speaker.

Question 11

One important characteristic of nonverbal communication is that it can convey lots of information in an instant.

Question 12

When introducing yourself in a business context, it is a good idea to provide a brief description of your _____________________ in the company.

Question 13

____________________ ____________________ are "virtual offices" that give everyone on a team access to the same set of resources.

Question 14

Most people find it much more difficult to __________ other people with nonverbal signals than with words.