Deck 7: Recruitment and Selection

Question 1

What is probably the MOST common method organizations use for internal recruiting?

A) Referrals
B) Job posting
C) Union halls
D) Walk-in applicants
E) Supervisory recommendations

Answer 1

B

Question 2

Bob has worked for a local hotel for nearly three years and is interested in advancing his career in the organization. He notices one day on the bulletin board that a promotion opportunity in his work group is available, so he decides to apply for the position. What type of recruiting method was used?

A) Referral
B) Job posting
C) Direct applicant
D) College recruit
E) Word-of-mouth recruit

Answer 2

B

Question 3

Which of the following external recruiting techniques is MOST associated with the goal of finding jobs for unemployed individuals?

A) Public employment agencies
B) Private employment agencies
C) Executive search firms
D) College placement offices
E) Job postings

Answer 3

A

Question 4

Kraft Foods, which makes and distributes grocery products, uses online recruiting for sales personnel. On its website, Kraft says, "A Sales Representative distributes, sells, and promotes Kraft products. You are the primary link with retail customers and consumers. You execute company promotions, meet inventory needs, and monitor the competition within your region. Most of your time is spent problem solving with your customer to create a win-win solution." Which of the following goals of recruiting is Kraft trying to meet with this statement?

A) Ensuring that applicants are qualified
B) Selecting the best applicants for the job
C) Providing an honest assessment of the job
D) Generating fine distinctions between applicants
E) Keeping the applicant pool at a reasonable size

Question 5

Alan frequently attends professional presentations and training seminars at his work location. At one of these presentations, it was announced that a new supervisory position in Alan's department was about to be created and that there would be a formal external search. Which recruiting method was used?

A) Direct application
B) Job posting
C) Advertisements
D) Word of mouth
E) Supervisory recommendation

Question 6

The second step in the selection process is to

A) generate a pool of qualified applicants.
B) gather information about the pool of qualified applicants.
C) evaluate the qualifications of each applicant.
D) make a decision regarding who is the best fit for a job.
E) extend a job offer to an applicant.

Question 7

If an organization wants to assess whether an applicant can actually perform a particular job, which selection technique would BEST provide this assessment?

A) Employment test
B) Cognitive ability test
C) Integrity test
D) Work simulation
E) Structured interview

Question 8

The Civil Rights Act applied to all employment decisions, but this legislation is the most critical for

A) development programs.
B) designing training seminars.
C) selection decisions.
D) developing pay scales.
E) developing a benefits package.

Question 9

Which external recruitment technique is typically targeted toward higher-level positions?

A) Public employment agencies
B) Headhunters
C) Advertisements
D) Private employment agencies
E) College placement offices

Question 10

Which of the following would be considered an advantage of external recruiting?

A) It may stifle creativity and new ideas in the organization.
B) It can cause the ripple effect.
C) It may damage existing employees' motivation.
D) It can enhance organizational vitality and innovation.
E) It sustains the existing organizational culture.

Question 11

At which step in the selection process is information gathered about the candidates?

A) Step one
B) Step two
C) Step three
D) Step four
E) Step five

Question 12

Which of the following errors is related to the initial meeting that occurs between an interviewer and interviewee?

A) First impression
B) Contrast
C) Similarity
D) Nonrelevancy
E) Inadequate knowledge of the job

Question 13

A realistic job preview is

A) a description of the actual nature of a job and its working conditions.
B) similar to an internship.
C) useful for attracting top candidates by presenting a job as exciting and glamorous.
D) a probationary work period.
E) the opportunity for a job applicant to perform a job in advance of accepting it.

Question 14

Which of the following would NOT be considered an advantage of internal recruiting?

A) It motivates existing employees to perform.
B) It provides advancement opportunities to existing employees.
C) It sustains organizational knowledge.
D) It provides a strong force for cultural change.
E) It prevents the ripple effect.

Question 15

Which of the following is NOT an important piece of information necessary for performing a utility analysis of a selection system?

A) The cost of the selection system
B) A definition of job success for new hires
C) Estimates of the success rate under different scenarios
D) The construct and content validity of selection measures
E) The cost of a selection error

Question 16

Which of the following would be considered an important organizational goal in recruiting efforts?

A) Attract as many applicants as possible for a job.
B) Attract one or two highly qualified applicants for a job.
C) Use the recruiting process to explicitly differentiate among applicants.
D) Optimize the size of the pool of qualified applicants.
E) Make the job opening sound as challenging as possible to the applicants.

Question 17

In Spring 2003, the Seattle Mariners baseball team hired hitter Raul Ibanez. Which type of employment test would be most likely to establish Ibanez's qualifications for this position?

A) A psychomotor ability test
B) A cognitive ability test
C) An intelligence test
D) A personality test
E) An integrity test

Question 18

Judd is a human resource manager responsible for creating a pool of qualified applicants from which his employer can choose. Judd is involved in human resource

A) alternative work arrangements.
B) recruiting.
C) selecting.
D) planning.
E) training.

Question 19

Which of the following statements would be MOST appropriate as part of a realistic job preview for the job of restaurant waiter?

A) Exciting opportunity to learn skills that enable you to quickly start your own profitable business.
B) Hazardous exposure to dangerous chemicals and sharp equipment.
C) You will have considerable autonomy and responsibility when performing your duties outside of the organization.
D) You will spend much of your work day on your feet.
E) Chance to network with wealthy individuals and make valuable contacts for professional positions.

Question 20

Westside Elementary School received a number of applications for a teaching position. The school wants to increase the diversity of its staff, who are mostly white females. The top two applicants were both white females, but a Hispanic female and an African-American male were almost ranked as highly, with all four showing very close scores. The school decided to hire the Hispanic female. They were making their selection decision based on

A) banding.
B) alternate-form reliability.
C) construct validity.
D) screening.
E) discriminatory testing.

Question 21

Scenario 7.1
Brilliance is a management consulting firm that has offices in six large midwestern cities: Chicago, Detroit, Milwaukee, Minneapolis, St. Louis, and the headquarters, Kansas City. The head of human resources, Franklin Walker, is currently facing several challenges. First, the firm needs to hire about twenty-five new consultants each year to ensure enough consultants to fully staff all projects. The firm prefers to hire business managers with about 3 to 10 years' experience in manufacturing for these jobs, and recent recruiting efforts with advertisements have led to hundreds of responses. Brilliance's HR staff are overwhelmed with the volume of résumés they receive for processing.
Second, the firm would like to be able to recommend high-tech solutions for its customers. But many of Brilliance's consultants have been out of school for more than a decade, some for 30 years or more, and their skills are no longer cutting edge. Third, and most troubling, the head of Brilliance, Indira Chaudhuri, is in her late sixties. She has not yet announced any retirement plans, but she also has not identified anyone to assume her role when she does retire.
Refer to Scenario 7.1. If Walker decides to use online recruiting for the consulting positions, which of the following is NOT a likely outcome?

A) The number of applicants will be reduced.
B) The quality of applicants will vary a great deal.
C) Applicants will all be residents of communities near Brilliance offices.
D) The cost of recruiting will increase sharply.
E) The diversity of applicants will decline.

Question 22

Scenario 7.1
Brilliance is a management consulting firm that has offices in six large midwestern cities: Chicago, Detroit, Milwaukee, Minneapolis, St. Louis, and the headquarters, Kansas City. The head of human resources, Franklin Walker, is currently facing several challenges. First, the firm needs to hire about twenty-five new consultants each year to ensure enough consultants to fully staff all projects. The firm prefers to hire business managers with about 3 to 10 years' experience in manufacturing for these jobs, and recent recruiting efforts with advertisements have led to hundreds of responses. Brilliance's HR staff are overwhelmed with the volume of résumés they receive for processing.
Second, the firm would like to be able to recommend high-tech solutions for its customers. But many of Brilliance's consultants have been out of school for more than a decade, some for 30 years or more, and their skills are no longer cutting edge. Third, and most troubling, the head of Brilliance, Indira Chaudhuri, is in her late sixties. She has not yet announced any retirement plans, but she also has not identified anyone to assume her role when she does retire.
Refer to Scenario 7.1. Which of the following recruiting techniques would be MOST likely to help Brilliance hire staff with better high-tech skills?

A) Job posting
B) Recruiting consultants
C) Private employment agencies
D) Advertisements
E) Word of mouth

Question 23

Word-of-mount recruiting is usually an expensive way to identity potential job candidates.

Question 24

The evaluation of applicant qualifications is part of which step of the selection process?

A) Step 1
B) Step 2
C) Step 3
D) Step 4
E) Step 5

Question 25

Scenario 7.1
Brilliance is a management consulting firm that has offices in six large midwestern cities: Chicago, Detroit, Milwaukee, Minneapolis, St. Louis, and the headquarters, Kansas City. The head of human resources, Franklin Walker, is currently facing several challenges. First, the firm needs to hire about twenty-five new consultants each year to ensure enough consultants to fully staff all projects. The firm prefers to hire business managers with about 3 to 10 years' experience in manufacturing for these jobs, and recent recruiting efforts with advertisements have led to hundreds of responses. Brilliance's HR staff are overwhelmed with the volume of résumés they receive for processing.
Second, the firm would like to be able to recommend high-tech solutions for its customers. But many of Brilliance's consultants have been out of school for more than a decade, some for 30 years or more, and their skills are no longer cutting edge. Third, and most troubling, the head of Brilliance, Indira Chaudhuri, is in her late sixties. She has not yet announced any retirement plans, but she also has not identified anyone to assume her role when she does retire.
Refer to Scenario 7.1. Which of the following methods for filling Indira Chaudhuri's position will result in the organization's continuing need to recruit?

A) Referrals
B) Headhunters
C) Internal recruiting
D) Advertisements
E) Electronic recruiting

Question 26

Headhunters are usually utilized for high-level management and executive positions.

Question 27

Many organizations prefer to use both internal and external recruiting strategies.

Question 28

A truck driving certification is an example of which of the following basic selection criteria?

A) Education
B) Competencies
C) Experience
D) Skills
E) Abilities

Question 29

Scenario 7.1
Brilliance is a management consulting firm that has offices in six large midwestern cities: Chicago, Detroit, Milwaukee, Minneapolis, St. Louis, and the headquarters, Kansas City. The head of human resources, Franklin Walker, is currently facing several challenges. First, the firm needs to hire about twenty-five new consultants each year to ensure enough consultants to fully staff all projects. The firm prefers to hire business managers with about 3 to 10 years' experience in manufacturing for these jobs, and recent recruiting efforts with advertisements have led to hundreds of responses. Brilliance's HR staff are overwhelmed with the volume of résumés they receive for processing.
Second, the firm would like to be able to recommend high-tech solutions for its customers. But many of Brilliance's consultants have been out of school for more than a decade, some for 30 years or more, and their skills are no longer cutting edge. Third, and most troubling, the head of Brilliance, Indira Chaudhuri, is in her late sixties. She has not yet announced any retirement plans, but she also has not identified anyone to assume her role when she does retire.
Refer to Scenario 7.1. Adamina, a native resident of California, is considering applying for a consulting position. Which of the following is NOT likely to be one of Adamina's goals?

A) Financial and nonfinancial compensation
B) Working close to her hometown
C) Challenging work opportunities
D) Job security
E) Opportunities for advancement and training

Question 30

Which is the following is a disadvantage of external recruiting?

A) hurts a company's ability to attract management talent
B) may foster stagnation
C) may hurt motivation
D) brings in new ideas
E) prevents new ideas

Question 31

Job posting is an external recruiting mechanism.

Question 32

The number years spent working in a profession is an example of which of the following basic selection criteria?

A) Education
B) Competencies
C) Experience
D) Skills
E) Abilities

Question 33

Which selection criteria more directly relate to specific qualifications and capabilities of an individual to perform a specific job?

A) Competencies and experience
B) Skills and education
C) Abilities and competencies
D) Experience and education
E) Skills and abilities

Question 34

Which of the following is a disadvantage of internal recruiting?

A) hurts a company's ability to hire management talent
B) may foster stagnation
C) may hurt motivation
D) brings in new ideas
E) increases turnover

Question 35

The Social Security Act of 1935 specified that private employment agencies are part of the recruiting process.

Question 36

Scenario 7.1
Brilliance is a management consulting firm that has offices in six large midwestern cities: Chicago, Detroit, Milwaukee, Minneapolis, St. Louis, and the headquarters, Kansas City. The head of human resources, Franklin Walker, is currently facing several challenges. First, the firm needs to hire about twenty-five new consultants each year to ensure enough consultants to fully staff all projects. The firm prefers to hire business managers with about 3 to 10 years' experience in manufacturing for these jobs, and recent recruiting efforts with advertisements have led to hundreds of responses. Brilliance's HR staff are overwhelmed with the volume of résumés they receive for processing.
Second, the firm would like to be able to recommend high-tech solutions for its customers. But many of Brilliance's consultants have been out of school for more than a decade, some for 30 years or more, and their skills are no longer cutting edge. Third, and most troubling, the head of Brilliance, Indira Chaudhuri, is in her late sixties. She has not yet announced any retirement plans, but she also has not identified anyone to assume her role when she does retire.
Refer to Scenario 7.1. Which of the following techniques would be MOST likely to help Walker and his staff reduce the volume of applicants for consultant positions, while not reducing the quality?

A) Job posting
B) Private employment agencies
C) College placement offices
D) Electronic recruiting
E) None of these

Question 37

Which of the following is NOT a goal of the recruiting process?

A) To generate the largest possible pool of applicants
B) To encourage applicants who are well qualified
C) To keep recruiting costs low
D) To choose appropriate sources and methods of recruiting
E) To create an applicant pool that meets the needs of the organization

Question 38

____ enable recruiting to utilize both internal and external perspectives.

A) Realistic job previews
B) Internships
C) Headhunters
D) Private employment agencies
E) Advertisements

Question 39

Gathering applicant information is part of which step of the selection process?

A) Step 1
B) Step 2
C) Step 3
D) Step 4
E) Step 5

Question 40

An organizational recruiter tells prospective recruits that her company is active in environmental affairs. What is the recruiter doing?

A) Encouraging recycling by recruits
B) Signaling organizational values to improve fit
C) Giving a realistic job preview to recruits
D) Communicating the organization's strict environmental policies
E) Warning new recruits that they will be required to perform community service as part of their jobs

Question 41

Briefly describe four techniques commonly used for external recruiting.

Question 42

Describe the most common methods for internal recruiting.

Question 43

The projective technique involves showing individuals abstract stimuli and then asking them to describe what is seen.

Question 44

What is a realistic job preview? What benefits may it provide?

Question 45

Psychomotor ability tests measure mental skills.

Question 46

Describe the various kinds of employment tests and the information that employers expect to gain from their use.

Question 47

Research indicates that unstructured interviews are the best predictors of subsequent job performance.

Question 48

All questions on an employment application must relate to an individual's ability to perform the job.

Question 49

Education is the formal classroom training that an individual has received.

Question 50

Describe the steps involved in the selection process.