Deck 17: Human Resources: The Needs and Opportunities

Question 1

There is a severe shortage of labor in the landscape industry.

Answer 1

True

Question 2

Some people mistakenly perceive the landscape industry as a low-paying craft, not a true profession.

Answer 2

True

Question 3

Landscapers are often portrayed favorably in television and motion pictures as successful role models.

Answer 3

False

Question 4

It is less expensive to retain existing employees than to recruit and train new ones.

Question 5

Employment ads in the classified section of the local newspaper should target workers for seasonal, part-time, and unskilled positions.

Question 6

A student interested in an entry-level career position with a successful landscape company would be wise to avoid school career fairs. It is unlikely that there would be meaningful opportunities there.

Question 7

Increasingly companies are adding human resource specialists to their roster to find the best people for their organizations.

Question 8

Landscaping is a service industry, not a manufacturing industry; therefore it is important to enjoy working with and for others.

Question 9

Highly valued employees are able to speak both English and Spanish in today's landscape industry.

Question 10

An employee with an assertive personality might be less effective as a team member and might serve better as an innovator.

Question 11

What types of professional training can lead to success in the landscape industry?

A) horticulturalists
B) artists
C) researchers
D) All answers are correct

Question 12

What type of employee is most successful in a group working environment?

A) team leader
B) consensus player
C) team player
D) follower

Question 13

What personal quality must an employee have in order to bridge the differences among coworkers who come from diverse backgrounds?

A) cultural sensitivity
B) tolerance
C) understanding
D) difference

Question 14

What umbrella term is used to describe the plant-related professions?

A) flower industry
B) plant associations
C) green industry
D) garden industry

Question 15

If a new employee told his employer what he hoped to accomplish over the next three years, what position he aspired to hold by that time, his desire for added responsibility over time, and his long range desire to attain a key management position, what would he be revealing to the employer?

A) his intent to stay no longer than three years
B) his interest in himself and the company
C) his true work ethic
D) his personal and career goals

Question 16

What must the technical skills of an employee match in a way that is measurable?

A) time needed to complete the job
B) task requirements of the job
C) the skills of others on the crew
D) the personalities of the crew

Question 17

Employees of a landscape company must enjoy working with and for people because of the nature of the industry. What type of industry is landscaping?

A) manufacturing
B) chemical
C) service
D) building

Question 18

What quality would be exemplified by someone who willingly accepts long days of work if that is what is required to accomplish the job, and who is not resentful of the time required?

A) a strong back
B) strong hands
C) a sense of community
D) a strong work ethic

Question 19

What recruiting technique is commonly used by landscape companies to find qualified workers?

A) career fairs
B) classified ads
C) Web sites
D) All answers are correct

Question 20

Two significant problems related to staffing exist in the landscape industry. Recruiting qualified people is one of them. What is the other?

A) training them
B) retaining them
C) supervising them
D) counseling them

Question 21

Many landscape companies are adding ____________________ specialists to their staff to improve the way they attract and retain qualified people.

Question 22

Even small landscape companies use computers, so no applicant should be without computer ____________________.

Question 23

One recent realization of landscape companies is that there are many potentially excellent employees who were overlooked in the past because they are ____________________.

Question 24

Women and older people exemplify ____________________ workers, capable of working effectively and productively in the landscape industry.

Question 25

It is unlikely that a company would successfully recruit a chief financial officer from the ____________________ of the newspaper, but these ads could be effective in locating temporary seasonal field personnel.

Question 26

Many companies believe that an employee's ____________________ is more important than formal training to becoming a successful member of the company team.

Question 27

The persona and personality that is distinctive to a specific company is termed it's ____________________.

Question 28

An applicant's documentation of his or her formal training and/or prior work experience can be presented in written form on his or her ____________________.

Question 29

An ideal position is one that matches the personality of the employee with the ____________________ of the job.

Question 30

Compared to more liberal types of business, the landscape industry is a ____________________ industry.