Deck 2: The Role of Communication in Contemporary Organizations

Question 1

There is a positive correlation between communication openness and trust.

Answer 1

True

Question 2

Communication failure will not necessarily occur when one neglects any one component when analyzing a critical situation.

Answer 2

False

Question 3

Content factors including negative v. positive messages, fact v. opinion, importance to the receiver, and controversialism all must be considered for effective managerial communication.

Answer 3

True

Question 4

One-on-one communication is usually the best way a manager can deliver her message.

Question 5

The choice between public and private communication settings is obvious.

Question 6

It is possible for a good manager to write or say all that is important about a subject.

Question 7

When reviewing the cultural aspects of the communication situation, managers should consider

A) the date, time, and place of the communication
B) the cultural background of the receiver
C) the sender, receiver, and purpose of the communication
D) the totality of the message and its likely impact on the receiver

Question 8

What are the four elements in determining an effective communication strategy?

A) the targeted audience, the purpose, the medium, and the physical environment
B) the message content, the channel, the time the communication occurs, and the physical environment
C) the target audience, the purpose, the time the communication occurs, and the physical environment
D) the medium, the physical environment, the content, and the time the message occurs

Question 9

Reasons managers choose to communicate are to

A) check on progress, give orders, get feedback
B) present and gain information, persuade, socialize
C) test employee knowledge, reinforce status, relax employees
D) reduce internal noise, develop a friendly relationship, enforce policies

Question 10

Describe differences between large and small companies in their emphasis on writing. What are some reasons for these differences?