Deck 13: Organizational Culture, Climate and Change

Question 1

___________ is the set of shared, taken-for-granted implicit assumptions that members of anorganization hold and that determines how they perceive, think about and react to their various environments.

A)Organizational grapevine
B)Organizational values
C)Organizational climate
D)Organizational culture

Answer 1

Organizational culture

Question 2

Which one of the following is not a level of culture as proposed by Schein?

A)Espoused values
B)Artefacts
C)Basic hidden assumptions
D)Hierarchy

Answer 2

Hierarchy

Question 3

According to the Goffee and Jones model, what sort of organization is characterized by highsociability and low solidarity?

A)Networked organization
B)Mercenary organization
C)Fragmented organization
D)Communal organization

Answer 3

Networked organization

Question 4

According to the Goffee and Jones model, what sort of organization is characterized by highsociability and high solidarity?

A)Networked organization
B)Mercenary organization
C)Fragmented organization
D)Communal organization

Question 5

Which model of organizational culture is represented by a framework of four quadrants thatpresents a set of valued outcomes and a managerial ideology about the means through whichorganizational effectiveness may be achieved?

A)Goffee and Jones model
B)Schein's model
C)Competing Values model
D)None of the above

Question 6

Which one of the following culture perspectives is not amongst those suggested by Martin (1992)?

A)Marginalization perspective
B)Integration perspective
C)Differentiation perspective
D)Fragmentation perspective

Question 7

How can leaders in organizations shape the culture of an organization?

A)By what they say.
B)By what they do.
C)By the decisions they make.
D)All of the above.

Question 8

________ is a cultural value that emphasizes the importance of organizations promoting businessactivities that bring simultaneous economic, social and environmental benefits.

A)Customer service
B)Corporate social responsibility
C)Organizational culture
D)None of the above

Question 9

Organizational climate can be described as:

A)What makes the organization distinctive.
B)What it looks like working here.
C)What it feels like to work here.
D)None of the above.

Question 10

Which of the following is a domain specific climate type?

A)Climate for safety
B)Climate for service
C)Climate for innovation
D)All of the above

Question 11

Which of the following is not a dimension of global organizational climate as identified by Jamesand James (1989)?

A)Role stress and lack of harmony
B)Job share and support
C)Leadership facilitation and support
D)Job challenge and autonomy

Question 12

Which one of the following factors is a cause of organizational change?

A)Economic factors
B)Government legislation
C)Demographic factors
D)All of the above

Question 13

Weick and Quinn (1999)believe that there are two types of change namely ______ and ______.

A)Continuous and emergent
B)Planned and episodic
C)Episodic and continuous
D)None of the above

Question 14

According to the Burke-Litwin model, the ________ is the most powerful driver of organizationalchange.

A)organizational strategy
B)organizational culture
C)external environment
D)staff morale

Question 15

_________ proposes that organizations should continuously review their functioning, diagnosinggaps between current and desired performance, identifying objectives for change, implementing change, evaluating the outcomes and institutionalizing the whole approach.

A)Action learning
B)Schein
C)The McKinsey 7S model
D)All of the above

Question 16

What sort of organizations work to create, acquire and transfer knowledge in order that they adaptcontinually on the basis of new knowledge and insight?

A)Organic organizations
B)Learning organizations
C)Training organizations
D)Strategic organizations

Question 17

Which of the following is a reason why employees sometimes resist change?

A)Feelings of uncertainty and insecurity
B)Selective perception and retention
C)Misunderstanding
D)All of the above

Question 18

One process by which organizations resist change is called ________ .

A)Forcefield analysis
B)Change management
C)Defensive routines
D)None of the above

Question 19

The following are examples of items proposed by Richard Daft (1992)which can be used as anintegrative strategy for implementing _______.
• Diagnose a true need
• Find an idea that fits the need
• Get top management support.

A)work engagement
B)organizational change
C)organizational strategy
D)work enhancement

Question 20

Ways of overcoming resistance to change include all except which of the following?

A)Communication
B)Participation
C)Advisory workshops
D)Education

Question 21

Which of the following is not a core factor in the success or failure of organizational change asidentified by John Kotter (1995)?

A)Ignore the problem
B)Establish a sense of urgency
C)Communicate the vision
D)Empower others to act on change

Question 22

A key difference between culture and climate referred to by writers is the _________.

A)training method
B)generalizability
C)measurement method
D)None of the above

Question 23

Which one of these is not a key dimension of climate/culture linked to high-performingorganizations?

A)Customer service
B)Quality
C)Training
D)Advisory workshops