Deck 10: Organizational and Interpersonal Communication

Question 1

Classical management theories place primary emphasis on control, chain of command, and:

A) Upward flow of communication.
B) Downward flow of communication.
C) Horizontal flow of communication.
D) Circular flow of communication.

Answer 1

Downward flow of communication.

Question 2

The most efficient means of downward communication is:

A) Oral and written communication combined.
B) Oral communication only.
C) Written communication only.
D) The use of the bulletin board.

Answer 2

Oral and written communication combined.

Question 3

Which of the following is a characteristic of the organizational grapevine?

A) It is slow.
B) It can be highly selective and discriminating.
C) It operates equally at the place of work or at the home of the organizational member.
D) It neither supplements nor relates to the formal organization.

Answer 3

It can be highly selective and discriminating.

Question 4

Which statement about male and female styles in conflict resolution is most accurate?

A) Females are competitive and prone to conflict whereas males are cooperative and given to affiliation.
B) Women are more comfortable using language for self display and men are more comfortable using language to express rapport.
C) To most women, conflict is a threat to connection to be avoided at all costs.
D) Female behavior typically entails contests which include combat, struggle, conflict, competition, and contention.

Question 5

The ability to communicate effectively with an increasing number of minority citizens will continue to be a problem for most law enforcement agencies. Various departments are attempting to solve this problem in a number of ways. Which of the following is not one of these ways?

A) Luring bilingual officers.
B) Hiring language professors from nearby universities.
C) Maintaining lists of qualified interpreters.
D) Including cultural awareness training programs in their roll calling.

Question 6

It is obvious there are inherent problems with using family members or neighbors as interpreters for the police when they arrive at the scene of a crime. Which of the following is not considered to be one of the inherent problems?

A) The citizen may have difficulty with English.
B) Some terms may be outside the citizen's knowledge or vocabulary.
C) The citizen may be biased and want to help the victim.
D) The citizen may be biased against the police.

Question 7

Messages sent back from the receiver to the sender are referred to as:

A) Feedback.
B) Channel.
C) Noise.
D) Barriers.

Question 8

Anything that disrupts communication is referred to as:

A) Feedback.
B) Channel.
C) Noise.
D) Barriers.

Question 9

Which of the following is not a type of downward communication?

A) Job instruction.
B) Job rationale.
C) Job clarification.
D) Indoctrination

Question 10

The least efficient means of downward communication is:

A) Oral and written communication combined.
B) The organizational grapevine.
C) Written communication only.
D) The use of the bulletin board.

Question 11

Which of the following is not one of the four phases in group interaction?

A) Orientation.
B) Conflict.
C) Consensus..
D) Reinforcement.

Question 12

Group communication typically involves interaction among a minimum of how many individuals in a face to face situation?

A) 2
B) 5
C) 3
D) 20

Question 13

In terms of the operation of a "grapevine" as a form of communication, which type of grapevine communication involves the following scenario: A tells B, who tells C, who tells, D?

A) Single strand.
B) Gossip chain.
C) Probability chain.
D) Cluster chain.

Question 14

In terms of the operation of a "grapevine" as a form of communication, which type of grapevine communication involves the following scenario: A tells three selected others; perhaps one of them tells two others and one of these tells one other person?

A) Single strand.
B) Gossip chain.
C) Probability chain.
D) Cluster chain.

Question 15

Which of the following is considered to be a problem with advances in electronic communication?

A) Makes it difficult to build a strong culture.
B) Makes it difficult to develop solid working relationships.
C) Allows for new avenues for dysfunctional employee behavior.
D) All of the above.

Question 16

During which phase of group interaction do group members comment on the negative aspects of the group and its problem-solving ability?

A) The conflict phase.
B) The emergence phase.
C) The reinforcement phase.
D) None of the above

Question 17

Which of the following contributes to generational differences in formal and informal styles of communication?

A) Generational lingo.
B) Creeping computerese.
C) What is said is not always what is heard.
D) All of the above.

Question 18

Research in recent years has indicated that ____________ is the number one problem of management.

Question 19

When an organization's formal communication channels are not open, the ____________ channels are almost sure to thrive as a substitute.

Question 20

Fayol proposed the creation of a ____________ bridge that would allow more direct communication between individuals within an organization.

Question 21

In the ____________ phase of group interaction, group members attempt to get to know each other and to discover the problems that face the group.

Question 22

Research indicates that some of the ____________ differences in communication may be due to differences in socialization.

Question 23

In recent years, the nature of organizational communication has changed dramatically, mainly because of breakthroughs in ____________.

Question 24

____________ officers display a great deal of self-confidence, to the point that they have sometimes been characterized as having an attitude of entitlement.

Question 25

Describe sender-caused barriers, receiver-caused barriers, and other barriers in communications.

Question 26

What have psychologists said about the potential problems associated with an administrator's dependence upon technology in the communication process?

Question 27

Match the definition from Column 1 to its communication term in Column 2. Each item in Column 2 will be used only once.

-A system of informal information that meanders across organizational lines.

A) Communication
B) Downward communication
C) Feedback
D) Grapevine
E) Horizontal communication
F) Interpersonal communication
G) Upward communication
H) Noise

Question 28

Match the definition from Column 1 to its communication term in Column 2. Each item in Column 2 will be used only once.

-Communication used by management to send orders, directives, goals, and policies to employees at lower levels of the organization.

A) Communication
B) Downward communication
C) Feedback
D) Grapevine
E) Horizontal communication
F) Interpersonal communication
G) Upward communication
H) Noise

Question 29

Match the definition from Column 1 to its communication term in Column 2. Each item in Column 2 will be used only once.

-Communication among peers.

A) Communication
B) Downward communication
C) Feedback
D) Grapevine
E) Horizontal communication
F) Interpersonal communication
G) Upward communication
H) Noise

Question 30

Match the definition from Column 1 to its communication term in Column 2. Each item in Column 2 will be used only once.

-The process of message transmitting between two people to create a sustained shared meaning.

A) Communication
B) Downward communication
C) Feedback
D) Grapevine
E) Horizontal communication
F) Interpersonal communication
G) Upward communication
H) Noise

Question 31

Match the definition from Column 1 to its communication term in Column 2. Each item in Column 2 will be used only once.

-Communication used by lower-level employees.

A) Communication
B) Downward communication
C) Feedback
D) Grapevine
E) Horizontal communication
F) Interpersonal communication
G) Upward communication
H) Noise

Question 32

Match the definition from Column 1 to its communication term in Column 2. Each item in Column 2 will be used only once.

-The process by which senders and receivers interact in both professional and social context.

A) Communication
B) Downward communication
C) Feedback
D) Grapevine
E) Horizontal communication
F) Interpersonal communication
G) Upward communication
H) Noise

Question 33

Match the definition from Column 1 to its communication term in Column 2. Each item in Column 2 will be used only once.

-Anything that disrupts communication.

A) Communication
B) Downward communication
C) Feedback
D) Grapevine
E) Horizontal communication
F) Interpersonal communication
G) Upward communication
H) Noise

Question 34

Match the definition from Column 1 to its communication term in Column 2. Each item in Column 2 will be used only once.

-Messages sent from the receiver to the sender in a communication.

A) Communication
B) Downward communication
C) Feedback
D) Grapevine
E) Horizontal communication
F) Interpersonal communication
G) Upward communication
H) Noise

Question 35

Why is it critical in police agencies that there be effective communication at all levels of the organization?

Question 36

How might the administrator ensure that communication barriers are minimized when delivering a message?

Question 37

Some authorities have suggested that the length of the chain of command within a police organization hinders effective upward and downward communication. Do you agree with that belief? Explain.

Question 38

As the size of various minority populations continue to grow in the United States, how can police agencies address the problem of communication with persons who do not speak English as a primary language?

Question 39

Do you believe supervisors should attempt to understand the communication characteristics of their Generation X and Millennial officers? Justify your response.