Deck 2: Communication, Computerization, and Documentation

Question 1

A patient's medical record can best be described as:

A) a legal document that provides a chronological log of care
B) a legal document that is available only to the patient's physician
C) the procedure for a selected care plan
D) public information that may be disclosed during a financial inquiry

Answer 1

a legal document that provides a chronological log of care

Question 2

The Joint Commission is a(n):

A) proficiency testing agency
B) accrediting agency for health care facilities
C) agency that administers certifications
D) governmental agency that administers Medicare

Answer 2

accrediting agency for health care facilities

Question 3

Health literacy refers to:

A) the ability to translate medical terms in foreign languages
B) positive feedback from a health care worker about a patient's health status
C) geriatric patients' outlook on their own health
D) written, spoken, or conceptual knowledge of health issues

Answer 3

written, spoken, or conceptual knowledge of health issues

Question 4

"Baby Boomers" are individuals who were born:

A) prior to the mid-1940s
B) from the mid-1940s to 1964
C) from 1965 to 1981
D) from 1982 to 2000

Question 5

Generation Xers are individuals who were born:

A) prior to the mid-1940s
B) from the mid-1940s to 1964
C) from 1965 to 1981
D) from 1982 to 2000

Question 6

Generation Y, or Millenials, are individuals who were born:

A) prior to the mid-1940s
B) from the mid-1940s to 1964
C) from 1965 to 1981
D) from 1982 to 2000

Question 7

Veterans or traditionalists are individuals who were born:

A) prior to the mid-1940s
B) from the mid-1940s to 1964
C) from 1965 to 1981
D) from 1982 to 2000

Question 8

Which of the following is one of the work characteristics/perspectives that differs among health care workers of different generations?

A) appreciation of beauty
B) behaviors toward authority figures
C) ability to speak multiple languages
D) ability to use a computer

Question 9

If a non-English-speaking patient is scheduled to have a blood specimen collection, the health care worker should:

A) find an interpreter or other method to communicate the information
B) use sign language to communicate the message
C) use a computer to show pictures of the procedure
D) continue with the procedure knowing that the patient may partially understand

Question 10

What is Braille?

A) system of writing for visually impaired or sightless individuals
B) a sound system that intensifies volume
C) the level of deafness of an individual
D) written instruction booklet for health care procedures

Question 11

Which of the following terms refers to the speed and urgency of one's voice?

A) STAT
B) tone
C) pace
D) volume

Question 12

Which of the following terms refers to the intonation or pitch of one's voice?

A) STAT
B) tone
C) pace
D) volume

Question 13

Which of the following terms would communicate a critical patient condition?

A) STAT
B) tone
C) pace
D) volume

Question 14

According to the National Federation of the Blind (NFB), sightless individuals and individuals with impaired vision or low vision are entitled to:

A) the same rights as sighted individuals and not more
B) use a white cane or guide dog to walk independently
C) have their laboratory tests performed free of charge
D) have access to all parts of the laboratory without asking permission

Question 15

The space or distance between people during an interaction is called:

A) range of motion
B) area of definition
C) zone of comfort
D) safety zone

Question 16

For most personal interactions among friends and many patient encounters, the most comfortable distance between the individuals is:

A) less than 12 inches
B) 18 inches to 4 feet
C) 4 feet to 12 feet
D) more than 12 feet

Question 17

In a health care setting, which would be the preferred manner to place a caller on hold?

A) Pick up the phone and say, "Hold please."
B) Answer the phone and allow the caller to give the reason for calling, then ask him or her, "May I put you on hold for a few moments?"
C) Place the caller on hold without speaking to him or her so you can finish the other call faster.
D) Answer the phone and ask the caller to call back later.

Question 18

High-pitched voices are associated with:

A) panic
B) professionalism
C) happiness
D) melancholy

Question 19

What are "delta checks"?

A) competency checklists
B) manual recording system for laboratory results
C) QC that allows for detection of significant changes in laboratory results
D) QA methodology that allows for the monitoring of mislabeled specimens

Question 20

Generational differences can affect the way coworkers communicate with each other.

Question 21

The most effective form of interpersonal communication is with a written document.

Question 22

The zone of comfort is a medical term to describe how much pain the patient is experiencing.

Question 23

Computerization decreases transcription errors.

Question 24

ADA is a term used for advanced digital technology.

Question 25

High-pitched voices are often associated with panic and urgency.

Question 26

In all states, children are permitted to serve as translators if their parents do not speak English.

Question 27

EMR refers to a type of computerized medical record.

Question 28

In general, children do not like anyone to approach them except close relatives or friends.

Question 29

A term can change meanings when presented to individuals from different generations.

Question 30

In a health care setting, the phone should be answered after no more than ________ rings.

Question 31

The writing system composed of raised-dot patterns and used by sightless individuals is called ________.

Question 32

Email documents are considered ________ documents and are admissible evidence in court cases.

Question 33

Health care workers are required to report laboratory ________ or panic values to a physician.

Question 34

A USB is a standardized ________ device for a computer.

Question 35

A ________ summary is the plan for diet, treatment, or monitoring once a patient leaves the hospital.

Question 36

Documentation in a clinical/medical record provides ________ that an action was performed.

Question 37

Clinical documents must be kept private and ________.

Question 38

A series of light and dark bands used for identity purposes on armbands in some hospitals is called a ________.

Question 39

The _________ _________manual typically details worker and patient precautions and procedures related to hand hygiene, and reducing the spread of infections.

Question 40

Describe the measures a phlebotomist could take to improve communication in the following scenario.
A hospitalized elderly patient with a slight hearing impairment has several family members in the room trying to repeat all conversations to the patient, and the television is loudly broadcasting the patient's favorite program.

Question 41

Describe at least four nonverbal behaviors that might make you feel uncomfortable when you go for a health checkup, and indicate why they bother you. Describe how you personally react when confronted with these behaviors.