Deck 12: Managing Human Resource

Question 1

Sexual harassment is a violation of Title VII of the Civil Rights Act.

Answer 1

True

Question 2

Human resource specialists, with the matching model, exploit the newly hired employees.

Answer 2

False

Question 3

Structured interviews allow the applicant a great deal of freedom in determining the course of the conversation, with the interviewer taking care not to influence the person's remarks.

Answer 3

False

Question 4

The Family and Medical Leave Act established mandatory safety and health standards in organizations for working families.

Question 5

Hiring and keeping quality employees is one of the most urgent concerns for today's organizations.

Question 6

Job security is an employee expectation that existed with the old social contract, but is no longer an expectation in the new social contract.

Question 7

Employability and personal responsibility are part of the old social contract between employees and employers.

Question 8

The Civil Rights Act of 1964 created the Equal Employment Opportunity Commission.

Question 9

Finding the right people to apply new information technology for e-business is a current strategic issue of particular concern for HR managers.

Question 10

Challenging assignments and creative development opportunities are part of the new social contract between employees and employers.

Question 11

Affirmative action requires that an employer take positive steps to guarantee promotion from within.

Question 12

A key element of the strategic approach to human resource management argues that human resource management is NOT a matching process and managers should avoid attempts to match or integrate employees to organization's strategy and goals.

Question 13

People who work for an organization, but not on a permanent or full-time basis are called "employees of choice."

Question 14

The first three steps involved in attracting an effective work force are HR planning, choosing recruiting sources, and selecting the candidate.

Question 15

The three primary goals of HRM are to attract the right people, manage talent so people achieve their potential, and maintain the workforce over a long term.

Question 16

The economic value of the knowledge, experience, skills, and capabilities of employees refers to personal capital.

Question 17

Prohibition of discrimination of qualified individuals by employers on the basis of disability and the requirement that "reasonable accommodations" be provided are enforced by the Americans with Disabilities Act of 1990.

Question 18

Fortunately, today, part-time and temporary workers are not often used by most companies.

Question 19

The set of activities that are undertaken to attract, develop, and maintain an effective work force refers to human resource management.

Question 20

The percentage of contingent workers in the United States has shrunk as a result of the recession of the late 2010s.

Question 21

One of the fastest-growing approaches to recruiting today is the use of the Internet, called E-cruiting.

Question 22

Training is typically used to refer to teaching people how to perform tasks related to their present jobs, while development means teaching people broader skills that are not only useful in their present jobs but also prepare them for greater responsibilities in future jobs.

Question 23

Job evaluation comprises the steps of observing and assessing employee performance, recording the assessment, and providing feedback to the employee.

Question 24

Coaching is when an experienced employee guides and supports a less-experienced employee.

Question 25

Human resource planning refers to the forecasting of human resource needs and the projected matching of individuals with expected job vacancies.

Question 26

Recruiters are now viewing the profiles and pictures of candidates on social networking sites such as Facebook.

Question 27

Job description is the process of determining the skills, abilities, and other attributes a person needs to perform a particular job.

Question 28

A systematic process of gathering and interpreting information about the essential duties refers to job design.

Question 29

A written test designed to measure a particular attribute such as intelligence or aptitude is called an employment test.

Question 30

A mentor is an experienced employee who guides and supports a less-experienced employee.

Question 31

Research shows that realistic job previews lower employee satisfaction and increase turnover.

Question 32

An example of an in-basket simulation would require the applicant to play the role of a manager who must decide how to respond to ten memos in his or her in-basket within a two-hour period.

Question 33

An in-house training and education facility that offers broad-based learning opportunities for employees refers to on-the-job training.

Question 34

It is okay for a job application to ask whether the applicant has a legal right to work in the United States.

Question 35

A process that uses multiple raters, including self-rating, to appraise employee performance and guide development refers to 180-degree feedback.

Question 36

Assessment centers are normally located in a firm's accounting department and have the responsibility of assessing other departments for the costs involved with human resource management.

Question 37

Recruiting activities can be divided into (1) internal recruiting including "promote from within" policies, and (2) external recruiting including the use of headhunters.

Question 38

One of the questions that human resource planning should consider includes "what is the profit margin and inventory turnover rate?"

Question 39

A type of training in which an experienced employee "adopts" a new employee to teach him or her how to perform job duties is known as on-the-job training.

Question 40

Getting referrals from current employees is a highly effective method used for recruiting.

Question 41

The process of determining the value of jobs within an organization through an examination of job content refers to job evaluation.

Question 42

_____ refers to the activities undertaken to attract, develop, and maintain an effective workforce within an organization.

A) Human resource management
B) Recruitment
C) Talent search
D) Strategic management
E) Operations management

Question 43

BARS stand for Behaviorally Administered Rating Scale and is used to measure performance evaluation errors.

Question 44

A type of rating error that occurs when an employee receives the same rating on all dimensions regardless of his or her performance on individual ones refers to the halo effect.

Question 45

All of the following are goals of human resource management EXCEPT :

A) finding the right people for the job.
B) managing talent so people achieve their potential.
C) maintaining an effective work force.
D) turning over an effective workforce.
E) both attracting an effective work force and maintaining an effective work force.

Question 46

Lainie was denied a promotion to partner in her accounting firm because of her gender. Lainie is a victim of _____.

A) discrimination
B) affirmative action
C) equal employment opportunity
D) employment-at-will
E) termination-at-will

Question 47

Which of the following created the Equal Employment Opportunity Commission?

A) Americans with Disabilities Act
B) Civil Rights Act
C) Equal Pay Act
D) Vocational Rehabilitation Act
E) Immigration Reform and Control Act

Question 48

The strategic approach to human resource management recognizes key elements. Which of the following is NOT an ingredient in successful human resource management?

A) All managers are human resource managers.
B) Employees are viewed as assets.
C) Human resource management is a matching process.
D) Only top-line managers are predominantly human resource managers.
E) All of these are examples of key ingredients in human resource management.

Question 49

All of the following are current strategic issues of particular concern to managers EXCEPT:

A) right people to become more competitive on a global basis.
B) right people for improving quality, innovation, and customer service.
C) right people to become more competitive on a local basis.
D) right people to retain during mergers and acquisitions.
E) right people to apply new information technology for e-business.

Question 50

____ is a policy requiring employers to be proactive in being certain that equal opportunity exists for all within their organization.

A) Equal employment opportunity
B) Discrimination
C) Reverse discrimination
D) Affirmative action
E) Employment-at-will

Question 51

Unfortunately, today's organizations offer universal, "one-size-fits-all" benefits packages, rather than pay-for-performance.

Question 52

Skill-based pay means linking compensation to the specific tasks an employee performs.

Question 53

The hiring of applicants based on criteria that are not job-related is called:

A) affirmative action.
B) equal employment opportunity.
C) discrimination.
D) reverse discrimination.
E) employment-at-will.

Question 54

Wage and salary surveys show what other organizations pay incumbents in jobs that match a sample of "key" jobs selected by the organization.

Question 55

Competency-based pay systems are also called skill-based pay systems.

Question 56

All managers are involved in human resource management.

Question 57

An exit interview is an interview conducted with departing employees to determine the reasons for their termination.

Question 58

Today, more than ever, strategic decisions are related to human resource considerations. Which of the following refers to the economic value of the knowledge, experience, skills, and capabilities of employees?

A) Human capital
B) Economic capital
C) Contingency assets
D) Capital assets
E) Economic assets

Question 59

Recruiting and selecting employees involves which human resource management goal?

A) Implementing strategies
B) Managing talent
C) Maintaining an effective workforce
D) Finding the right people
E) Controlling strategies

Question 60

Exit interviews are valuable HR tools only if the departing employee leaves voluntarily.

Question 61

Which of the following restricts mandatory retirement?

A) The Americans with Disabilities Act
B) The Immigration Reform and Control Act
C) The Vocational Rehabilitation Act
D) The Age Discrimination in Employment Act
E) The Vietnam-Era Veterans Readjustment Act

Question 62

A(n) _____ is a company that is highly attractive to potential employees because of human resources practices that focus on tangible and intangible benefits, and that embraces a long-term view to solving immediate problems.

A) Fortune 500 company
B) employer of choice
C) socially responsible firm
D) rural firm
E) family-owned corporation

Question 63

_____ is the first step in attracting an effective work force.

A) Selecting the candidate
B) Choosing recruiting sources
C) Applying the matching model
D) Human resource planning
E) Initiating change

Question 64

Which of the following means using computers and telecommunications equipment to do work without going to an office?

A) Telecommuting
B) Social Loafing
C) New social contract
D) Outsourcing
E) Realistic Job Preview

Question 65

Which of the following is a key performance driver that is tied to human capital investments?

A) Revenue growth
B) Innovation
C) Workforce planning
D) Career development
E) Recruiting

Question 66

The _____ prohibits discrimination based on physical or mental disability.

A) Civil Rights Act
B) Immigration Reform and Control Act
C) Vocational Rehabilitation Act
D) Age Discrimination in Employment Act
E) Vietnam-Era Veterans Readjustment Act

Question 67

_____ has led to the elimination of many positions in organizations.

A) Globalization
B) Insourcing
C) Differentiation
D) Restructuring
E) All of these

Question 68

Artie's Pretzels is a small but well-known company that receives thousands of job applications every year, though it only fills about 50 positions annually. Company managers have learned that Artie's human resource practices are one of the driving factors that attract potential employees. Artie's Pretzels is an example of a(n) _____.

A) contingency employer
B) employer of options
C) employer of choice
D) Employer of necessity
E) telecommuter-friendly employer

Question 69

In the new workplace, _____ are people who work for an organization, but not on a permanent or full-time basis.

A) upper-level employees
B) direct-related workers
C) temporary employees
D) contingent workers
E) low-level employees

Question 70

Greene, Inc. requires that all managers undergo gender sensitivity training with the intent of eliminating gender stereotypes in the organization. This is an example of:

A) equal employment opportunity.
B) affirmative action.
C) cultural bias.
D) employment-at-will.
E) sexual harassment.

Question 71

Which legal act establishes mandatory safety and health standards in organizations?

A) Occupational Safety and Health Act
B) Consolidated Omnibus Budget Reconciliation Act
C) Family and Medical Leave Act
D) Americans with Disabilities Act
E) Civil Rights Act

Question 72

Which legal act underscored the need for well-written job descriptions and specifications that accurately reflect the mental and physical dimensions of jobs?

A) Vocational Rehabilitation Act
B) Accountability Act
C) Civil Rights Act
D) Americans with Disabilities Act
E) Patient Protection and Affordable Care Act

Question 73

Which Health/Safety law requires continued health insurance coverage (paid by employee) following termination?

A) Consolidated Omnibus Budget Reconciliation Act
B) Health Maintenance Organization Act
C) Occupational Safety and Health Act
D) Family and Medical Leave Act
E) None of these

Question 74

Family and Medical Leave Act require employers to provide up to _____ weeks unpaid leave for childbirth, adoption, or family emergencies.

A) 8
B) 12
C) 16
D) 24
E) 52

Question 75

Which of the following is tied to the goal of managing talent in organizations?

A) Labor relations
B) Job analysis
C) Wages and salary
D) HRM planning
E) Training and development

Question 76

_____ is part of the new social contract for employees.

A) Job security
B) A cog in the machine
C) Knowing
D) Employability, personal responsibility
E) Routine jobs

Question 77

The _____ prohibits discrimination against qualified individuals by employers for a demand of "reasonable accommodation."

A) Civil Rights Act
B) American with Disabilities Act
C) Vocational Rehabilitation Act
D) Family and Medical Leave Act
E) Equal Pay Act

Question 78

From the employer's viewpoint, which of these is part of new social contract?

A) Standard training programs
B) Limited information
C) Incentive compensation
D) Routine jobs

Question 79

_____ is the second step in attracting individuals who show signs of becoming valued, productive, and satisfied employees.

A) Selecting the candidate
B) Choosing recruiting procedures
C) Applying the matching model
D) Human resource planning
E) Initiating change

Question 80

In utilizing the matching model of employee selection, the organization offers _____ and the employee offers ____.

A) contributions, inducements
B) inducements, contributions
C) contributions, pay and benefits
D) ability, training
E) skills, rewards