Deck 13: Managing Diversity

Question 1

A diverse workforce is better able to anticipate and respond to changing consumer needs.

Answer 1

True

Question 2

Nationality and work style are included in the inclusive dimension of diversity.

Answer 2

True

Question 3

Today, organizations recognize that diversity is a business imperative and perhaps the single most important factor of the twenty-first century for organization performance.

Answer 3

True

Question 4

Age, race, and gender are included in the primary dimension of diversity.

Question 5

Managing diversity means creating a climate in which the potential advantages of diversity for organizational or group performance are maximized while the potential disadvantages are minimized.

Question 6

Discrimination is the tendency to view people who are different as being deficient.

Question 7

A rigid, exaggerated, irrational belief associated with a particular group of people defines prejudice.

Question 8

The aging population phenomenon is a huge factor in the United States and Canada. On other continents, the workforce is actually becoming younger.

Question 9

One of the consequences of diversity in the workplace is that there is a decreased quality of team problem solving.

Question 10

Unfortunately, companies that foster a diverse workforce increases turnover, absenteeism, and the risk of lawsuits.

Question 11

Homogeneous top management teams tend to be broadminded in their perspectives.

Question 12

In 2010, PepsiCo appointed its first female CEO.

Question 13

According to MANAGER'S SHOPTALK in Chapter 13, the best managers are good at leveraging the differences in their workforce.

Question 14

The traditional dimension of diversity can be acquired or changed throughout one's lifetime.

Question 15

The genuine efforts to accept and manage diverse people in North America are a phenomenon that emerged in the 1800s.

Question 16

Traditional dimensions of diversity such as work style, communication style, and educational or skill level are particularly relevant in the organizational setting.

Question 17

Because employees with different backgrounds bring different options and ideas to the table, a diverse workforce may lead to increased conflict, anxiety, and misunderstanding.

Question 18

Stereotype threat describes the psychological experience of a person who, usually engaged in a task, is aware of a stereotype about his or her identity group suggesting that he or she will not perform well on that task.

Question 19

In 1970, Joseph Searles became the first African American member of the New York Stock Exchange.

Question 20

Today's workforce is growing older with an average age of 40.8 years in 2006 and it is expected to increase to 42.1 years in 2016.

Question 21

Diversity training is special training which can help people become aware of their own biases and stereotypes, and is used by many organizations.

Question 22

The belief that your group and subculture is not as good as other groups and subcultures is ethnocentrism.

Question 23

A culture that accepts only one way of doing things and one set of values and beliefs, produced by ethnocentrism, is known as monoculture.

Question 24

Stereotyping is based on cultural differences verified by scientific research methods.

Question 25

Stereotypes assume that all members of a group have the same characteristics.

Question 26

Sexual harassment in the workplace is a violation of Title VII of the 1964 Civil Rights Act

Question 27

The mentoring relationship is an excellent way to overcome the problem of a glass ceiling.

Question 28

Workforce diversity refers to hiring people from different geographic regions of the country but of same nationality.

Question 29

The belief that ethics are not absolute but instead need to be evaluated relative to the situation refers to ethnorelativism.

Question 30

Research indicates that women and minorities are more likely than men to develop mentoring relationships.

Question 31

Most organizations make a conscious effort to shift from a pluralism perspective to one of monoculture.

Question 32

A higher ranking, senior organizational member who is committed to providing upward mobility and support to a protégé's professional career is known as a sponsor.

Question 33

Research shows that companies with several senior-level women underperform financially and organizationally in comparison to those without senior-level women.

Question 34

Mentoring programs are not consistent with the Civil Rights Act of 1991 that requires the diversification of middle and upper management.

Question 35

Solicitation with the promise of reward is the highest level of sexual harassment.

Question 36

In a recent survey, 37 percent of highly qualified women report that they voluntarily left or "opted-out" of the workforce at some point in their careers.

Question 37

The first step in diversity skills training is to help people learn how to communicate and work effectively in a diverse environment.

Question 38

An invisible barrier that separates women and minorities from advancement to important lateral movement within the organization defines the glass ceiling.

Question 39

According to the U.S. Supreme Court, sexual harassment does not include harassment by the same sex.

Question 40

An organization which accommodates several subcultures, including employees who would otherwise feel isolated and ignored refers to pluralism.

Question 41

All of the following are traditional model dimensions of diversity EXCEPT:

A) age.
B) sexual orientation.
C) religious beliefs.
D) physical ability.
E) all of these are primary dimensions of diversity.

Question 42

All of the following are changes that are reshaping our workforce EXCEPT:

A) aging workforce.
B) growth in Hispanic and Asian workers.
C) women outnumbering men
D) growth in foreign-born population.
E) younger workforce.

Question 43

_____ means creating a climate in which the potential advantages of diversity for organizational or group performance are maximized while the potential disadvantages are minimized.

A) Managing diversity
B) Maxi-Min approach
C) Managing differentiation
D) Advantageous approach
E) Maximum benefit approach

Question 44

_____ serves as invisible barriers to important horizontal movement within the organization.

A) Barriers to entry
B) Affirmative action
C) Equal opportunity
D) The glass wall
E) The glass ceiling

Question 45

_____ is defined as all the ways in which people differ.

A) Multiplicity
B) Diversity
C) Seniority
D) Culture
E) Variation

Question 46

Which workforce generation category is characterized as ambitious but lacking loyalty to the organization?

A) Generation X
B) Generation Y
C) Baby boomers
D) Teeny boppers
E) Generation A

Question 47

Inclusive dimensions of diversity:

A) have a greater impact than do primary dimensions.
B) are inborn.
C) can change throughout one's lifetime.
D) include such factors as gender.
E) none of these.

Question 48

Hopetech Industries has a corporate diversity plan that limits diversity to areas that do not change throughout a person's lifetime, such as race, gender, age, and disability. Hopetech's diversity plan follows which model of corporate diversity?

A) Inclusive model
B) Exclusive model
C) Traditional model
D) Learning model
E) Static model

Question 49

An important characteristic of network groups is that they are created informally by employees, not the organization, and membership is voluntary.

Question 50

Traditional model dimensions of diversity include:

A) income.
B) race.
C) parental status.
D) education.
E) religious beliefs.

Question 51

Which racial or ethnic category currently represents the largest and fastest growing minority group?

A) White
B) African American
C) Asian
D) Hispanic
E) Native American

Question 52

Today, minorities account for about two-third of the U.S. population.

Question 53

Which of the following is not a dividend of workplace diversity?

A) Reduced costs associated with high turnover, absenteeism, and lawsuits.
B) Increased understanding of the marketplace.
C) Better use of employee talent.
D) Increased costs associated with high turnover, absenteeism, and lawsuits.
E) Enhanced quality of team problem solving.

Question 54

Inclusive dimensions of diversity include:

A) income.
B) nationality.
C) pay level.
D) work style.
E) all of these.

Question 55

Smileline Inc. has an onsite daycare facility and provides employees fulltime daycare at a very low cost. The company implemented this years ago when managers realized that childcare responsibilities were contributing to high turnover and absenteeism. This example highlights which dividend of workplace diversity?

A) Better use of employee talent
B) Increased understanding of the marketplace
C) Increased quality of team problem solving
D) Enhanced breadth of understanding in leadership positions
E) Reduced costs associated with high turnover, absenteeism, and lawsuits

Question 56

Which of the following group is expected to grow the most in employment from 2008 to 2018?

A) Hispanic
B) Asian
C) African American
D) European
E) White

Question 57

According to MANAGER'S SHOPTALK in chapter 13, which of the following is not a characteristic used to help foreign managers understand Americans?

A) Americans are formal.
B) Americans value punctuality.
C) Americans believe in work.
D) Americans are independent and individualistic.
E) Americans are competitive.

Question 58

The average U.S. worker, today, is _____ than ever.

A) more likely to be married
B) younger
C) older
D) more likely to be male
E) uneducated

Question 59

All of these are inclusive dimensions of diversity EXCEPT:

A) parents.
B) lifestyle.
C) income.
D) military experience.
E) sexual orientation.

Question 60

In a family where both parents work, which of the following may be helpful to accommodate the parents' needs?

A) Childcare
B) Flexible work schedule
C) Home-based employment
D) Maternity or paternity leaves
E) All of these

Question 61

Which of the following is an invisible barrier that separates women and minorities from top management positions?

A) The barrier to entry
B) Affirmative action
C) Equal opportunity
D) The glass ceiling
E) The glass wall

Question 62

Phlex Plastic has a very strong set of corporate values. In fact, Phlex has been known to discourage the emergence of alternative values. Phlex is most likely:

A) a diverse organization.
B) an organization that encourages pluralism.
C) a monoculture.
D) geocentric.
E) minority-owned organization.

Question 63

Pattie's Pancakes recently held a series of focus groups to gather information on employee perceptions of women and minorities in the workplace. In particular, Pattie's was interested in learning about the myths, values, and beliefs that currently exist in their organization. This is an example of:

A) sensitivity training.
B) building a corporate culture that values diversity.
C) changing the current organizational design.
D) changing the current organizational structure.
E) none of these.

Question 64

Stephanie is nervous about giving a presentation at the marketing firm where she works. One of her male coworkers told her, "Don't be such a girl, attack that presentation!" Now Stephanie is so concerned about appearing tough that she can barely concentrate on the content of the presentation. Stephanie's anxiety stems from:

A) stereotype
B) ethnocentrism
C) plurality
D) glass ceiling threat
E) the female advantage

Question 65

_____ is the belief that groups are inherently equal.

A) Ethnorelativism
B) Ethnocentrism
C) Pluralism
D) Geocentricism
E) Monoculture

Question 66

An ethnocentric perspective leads to:

A) a monoculture.
B) diversity in the workplace.
C) pluralism.
D) ethnorelativism.
E) a global perspective.

Question 67

A culture that accepts only one way of doing things and one set of values and beliefs is referred to as a(n) _____.

A) primary culture
B) preferred culture
C) dominating culture
D) monoculture
E) pluralism

Question 68

Paying a woman less than a man for the same work is an example of::

A) gender discrimination
B) ethnic discrimination
C) stereotyping
D) sexual harassment
E) prejudice

Question 69

_____ implies that women's commitment to their children limits their commitment to the company or their ability to handle the rigors of corporate management.

A) Balancing family priorities
B) Invisible minorities
C) Opt-out trend
D) Family commitment
E) Cost of diversity

Question 70

Most organizations _____ shift from a monoculture perspective to one of pluralism.

A) can never
B) naturally
C) must make a conscious effort to
D) can easily
E) are against a

Question 71

_____ is a rigid, exaggerated, irrational belief associated with a particular group of people.

A) Label
B) Prejudice
C) Typecast
D) Discrimination
E) Stereotype

Question 72

Josephine would like to become part of an elite manager network at her company so she can get access to general and line management experience to help her succeed within the company. However, she learns that the manager network is made up exclusively of men. This demonstrates which factor affecting women's careers?

A) Female advantage
B) Opt-out trend
C) Glass ceiling
D) Glass wall
E) Opaque ceiling

Question 73

_____ reflects the belief that one's own group is superior to other groups.

A) Ethnorelativism
B) Ethnocentrism
C) Pluralism
D) Geocentricism
E) Regiocentrism

Question 74

Women make up less than 16 percent of all Fortune 500 executives. This could be due to:

A) barriers to entry.
B) affirmative action.
C) equal opportunity.
D) the glass wall.
E) the glass ceiling.

Question 75

_____ is a psychological experience of a person who, usually engaged in a task, is aware of a stereotype about his or her identity group suggesting he or she will not perform well on that task.

A) Typecast threat
B) Discriminatory threat
C) Labeling
D) Stereotype threat
E) Classified threat

Question 76

_____ involves exposing traditional managers to nontraditional peers to help break down stereotypical beliefs.

A) Revelation
B) Exposure
C) Publicity
D) Innovative breakdown
E) Cultural barrier breakdown

Question 77

Which of the following refers to special training to help people identify their own cultural boundaries, prejudices, and stereotypes and to develop the skills for managing and working in a diverse workplace?

A) Globalization training
B) Human resource training
C) Cultural training
D) Diversity training
E) Empathy training

Question 78

Riya was a highly successful manager at Optics International. After ten years with the company, she decided to leave and become a fulltime mother and caregiver to her ailing father. This example demonstrates which factor affecting women's careers?

A) Female advantage
B) Opt-out trend
C) Glass ceiling
D) Glass wall
E) Opaque ceiling

Question 79

Which of the following means that an organization accommodates several subcultures?

A) Monoculturalism
B) Pluralism
C) Ethnorelativism
D) Geocentricism
E) Ethnocentrism

Question 80

Trouser's Inc. top management is exclusively made up of older white males. Trouser's promotes from within and top management is most comfortable with individuals who are similar to them. Women and minorities at this company who wish to be promoted are likely to experience _____.

A) cultural diversity
B) the glass ceiling effect
C) rapid promotion and advancement
D) ethnorelativism
E) all of these