Deck 18: Leading Teams

Question 1

A common dysfunction of teams is to be results oriented.

Answer 1

False

Question 2

A team is defined as a group of two or more people who interact and coordinate their work to accomplish a specific objective.

Answer 2

True

Question 3

A free rider is a person who benefits from team membership but does not make a proportionate contribution to the team's work.

Answer 3

True

Question 4

Work team effectiveness is based on two outcomes--productive output and marketplace acceptance.

Question 5

Social facilitation is the tendency for the presence of others to influence an individual's motivation and performance.

Question 6

Productive output pertains to the team's ability to meet the personal needs of its members.

Question 7

A special purpose team is basically the same as a problem solving team.

Question 8

A multidomestic team is a work team made up of members of different nationalities whose activities span multiple countries.

Question 9

A group and a team are interchangeable terms.

Question 10

Horizontal teams are created by the organization as part of the formal organization structure.

Question 11

A team shares or rotates leadership roles while a group has a designated strong leader.

Question 12

Global teams can pose a problem for team leaders with regards to language, technology, and belief differences.

Question 13

One of the primary advantages of virtual teams is the ability to rapidly assemble the most appropriate group of people to complete a project, solve a problem, or exploit a specific strategic opportunity.

Question 14

A formal team composed of employees from different areas of expertise and from different levels in the organization's formal chain of command is called a vertical team.

Question 15

Teams run efficient meetings, whereas groups run meetings that encourage open-ended discussion.

Question 16

Satisficing is a team's ability to meet personal needs of its members and hence maintain their membership and commitment.

Question 17

A task force or a crossfunctional team is a group of employees from different departments formed to deal with a specific activity and existing only until the task is completed.

Question 18

Team members take the responsibilities of scheduling work and vacations and ordering materials in a self-directed team.

Question 19

Self-directed teams consist of 5 to 20 multi-skilled workers who rotate jobs and produce an entire product or service.

Question 20

Employee involvement started out simply with techniques such as information sharing with employees or asking employees for suggestions about improving the work. Gradually, companies moved toward greater autonomy for employees, which ultimately led to self-directed teams.

Question 21

Making explicit statements about the desired team behaviors is a powerful way leaders influence norms.

Question 22

Self-directed teams are empowered with decision-making authority, allowing members to have the freedom to select new members, solve problems, spend money, monitor results, and plan for the future.

Question 23

When a team is in moderate competition with other teams, its cohesiveness decreases as it strives to win.

Question 24

A common cause of conflict includes scarce resources.

Question 25

Task conflict refers to interpersonal incompatibility that creates tension and personal animosity among people.

Question 26

The stage of team development in which conflicts are resolved and members focus on problem solving is called reforming.

Question 27

Diet Soda Company has teams with high cohesiveness. Additionally, the teams are normally focused on their commitment to quality performance. This combination can be expected to result in high productivity.

Question 28

The five stages of team development are forming, storming, reforming, performing, and adjourning.

Question 29

Groupthink occurs when people are so committed to a cohesive team that they are reluctant to express contrary opinions.

Question 30

In the adjourning stage of team development, task performance is not a priority.

Question 31

Norms begin to develop in the first interactions among members of a new team.

Question 32

Individual personalities emerge during the performing stage.

Question 33

The storming stage of team development is marked by conflict and disagreement.

Question 34

Although diversity contributes to higher levels of agreement in a team setting, it also results in reduced creativity.

Question 35

Team cohesiveness does not necessarily lead to higher team productivity.

Question 36

Research studies have confirmed that both functional diversity and gender diversity can have a positive impact on work team performance.

Question 37

During the norming stage of team development, individual personalities emerge causing conflict and disagreements.

Question 38

The four common ways in which norms develop for controlling and directing behavior are critical events, primacy, carryover behaviors, and implicit statements.

Question 39

As a general rule, large teams make need satisfaction for individuals more difficult.

Question 40

Two common behaviors of the socioemotional role are energizing and encouraging.

Question 41

_____ refers to the tendency for the presence of others to enhance one's motivation and performance.

A) Public praise
B) Social facilitation
C) Community motivation
D) Social performance
E) Societal inspiration

Question 42

Distributive negotiation is a collaborative approach to negotiation that is based on a win-win assumption, whereby the parties want to come up with a creative solution that benefits both sides of the conflict.

Question 43

Which of the following is a formal team composed of a manager and his or her subordinates?

A) Functional team
B) Horizontal team
C) Self-managed team
D) Special-purpose team
E) Social team

Question 44

Virtual and global teams are particularly prone to communication breakdowns.

Question 45

Which of the following is a component of a team?

A) People in a team do not have to have regular interaction.
B) Four or more people are required to form a team.
C) A performance goal is shared between team members.
D) Teams tend to be small groups, usually with less than 10 people.
E) Each member tends to set his/her own goals for the team.

Question 46

Common types of formal teams are:

A) vertical and diagonal.
B) horizontal and diagonal.
C) vertical and horizontal.
D) horizontal and lateral.
E) lateral and diagonal.

Question 47

Which of the following refers to a formal team composed of employees from about the same hierarchical level but from different areas of expertise?

A) A special-purpose team
B) A cross-functional team
C) A self-managed team
D) A vertical team
E) A diagonal team

Question 48

Negotiation is the process of using a third party to settle a dispute.

Question 49

A competing style to handle conflict involves a high degree of assertiveness and a high degree of cooperation.

Question 50

An avoiding style to handle conflict involves a low degree of assertiveness and a low degree of cooperation.

Question 51

Tamika is a manager at Sleeveless Clothes, Inc. Recently, she was assigned a work team. She is in charge of the team and it consists of the subordinates under her authority. This is an example of a _____ team.

A) horizontal
B) functionall
C) self-managed
D) special-purpose
E) social

Question 52

An accommodating style to handle conflict involves a high degree of assertiveness and a low degree of cooperation.

Question 53

A _____ is a group of employees from different departments formed to deal with a specific activity and existing only until the task is completed.

A) vertical team
B) command team
C) special purpose team
D) task force
E) functional group

Question 54

The process of using a third party to settle a dispute is called mediation.

Question 55

Which of the following refers to a unit of two or more people who interact and coordinate their work to accomplish a specific objective?

A) An organization
B) A team
C) A committee
D) A council
E) Leadership

Question 56

A collaborative approach to negotiation that is based on a win-win assumption, whereby the parties want to come up with a creative solution that benefits both sides of the conflict is called integrative negotiation.

Question 57

A functional team is also referred to as a(n) _____.

A) command team
B) task force
C) special purpose team
D) horizontal team
E) interorganizational team

Question 58

A competitive and adversarial negotiation approach in which each party strives to get as much as it can, usually at the expense of the other party is called distributive negotiation.

Question 59

The compromising style of conflict management reflects a high degree of cooperativeness and a low degree of assertiveness.

Question 60

Which of the following does NOT pertain to teams?

A) Teams have a designated strong leader
B) Teams have individual and mutual accountability
C) Specific team vision or purpose
D) Collective work products
E) All of these pertain to teams

Question 61

Team _____ occurs when individuals and departments rely on other individuals and departments for information or resources to accomplish their work.

A) accountability
B) cohesiveness
C) control
D) interdependence
E) independence

Question 62

Which of the following statements is true?

A) Self-managed teams are empowered with decision-making authority.
B) Self-managed teams still rely heavily on their manager.
C) Self-managed teams have little access to resources.
D) Self-managed teams will eventually develop into problem-solving teams.
E) None of these

Question 63

Today, many virtual teams use _____ to facilitate regular collaboration and open information sharing.

A) hand-written messages
B) face-to-face communication
C) brainstorming
D) e-mail
E) wikis

Question 64

According to MANAGER'S SHOPTALK in Chapter 18, ways in which leaders contribute to team success include all of the following EXCEPT:

A) admit ignorance.
B) share control.
C) discourage a clash of ideas.
D) rally people around a compelling purpose.
E) clarify norms.

Question 65

_____ occurs when members of a team feel comfortable disagreeing and challenging one another in the interest of finding the best solution.

A) Attention to results
B) Team trust
C) Team responsibility
D) Team cohesiveness
E) Healthy conflict

Question 66

A(n) _____ is a person who benefits from team membership but does not make a proportionate contribution to the team's work.

A) "yes" man
B) social worker
C) work surfer
D) free rider
E) groupthink

Question 67

Work team effectiveness is based on three outcomes: productive output, capacity to adapt and learn, and _____.

A) cohesiveness
B) satisfaction
C) commitment
D) leadership
E) norms

Question 68

Effective virtual team leaders use technology to build relationships through all of the following ways EXCEPT:

A) bring attention to and appreciate divers skills and opinions.
B) scrutinize electronic communication patterns.
C) use technology to enhance communication and trust.
D) ensure timely responses online.
E) manage online socialization.

Question 69

Stage of development, cohesiveness, norms, and conflict resolution are all part of which component of the work team effectiveness model?

A) Work team effectiveness
B) Team processes
C) Organizational conflict
D) Team composition
E) Team characteristics

Question 70

All of the following are common dysfunctions of teams EXCEPT:

A) lack of trust.
B) avoidance of accountability.
C) fear of conflict.
D) lack of commitment.
E) results orientation.

Question 71

Cross-border work teams made up of members of different nationalities whose activities span multiple countries are called:

A) self-directed teams.
B) project teams.
C) multinational teams.
D) long distance teams.
E) global teams.

Question 72

Self-directed teams are _____ teams.

A) temporary
B) permanent
C) ad-hoc
D) task force
E) none of these

Question 73

The LHX quality task force has a strong leader in Josh Clark. Josh runs efficient meetings, where he leads discussion and decision-making. In the end, tasks are delegated to members for subsequent follow-up. The LHX task force can best be characterized as a(n) _____.

A) club
B) team
C) group
D) organization
E) none of these

Question 74

A task force is sometimes called a(n):

A) vertical team.
B) cross-functional team.
C) command team.
D) special-purpose team.
E) executive team.

Question 75

In the context of work team effectiveness, _____ pertains to the team's ability to meet the personal needs of its members.

A) cohesiveness
B) satisfaction
C) commitment
D) leadership
E) norms

Question 76

Self-directed teams consist of 5 to 20 _____ workers.

A) union
B) non-union
C) multiskilled
D) low wage
E) all of these

Question 77

Which of the following teams are created outside the formal organization structure to undertake a project of special importance or creativity?

A) Vertical
B) Command
C) Special-purpose
D) Cross-functional
E) Functional

Question 78

Carolyn is a member of a work team at Creepy Clown's Company. She and her teammates possess several different skills and are able to perform a major organizational task with little or no oversight from management. Carolyn is a member of a(n):

A) union.
B) self-directed team.
C) project team.
D) special-purpose team.
E) bureaucratic team.

Question 79

Randy is a team leader at Welldrilling.net. His team is made up of fifteen co-workers. Recently, he has noticed a tendency for some team members to participate much less than others. They seem uninterested and content to let others do the work. This is called:

A) free riding.
B) reduced commitment.
C) power realignment.
D) the costs of coordination.
E) self-directed team.

Question 80

Which of the following teams are described as a team that uses computer technology and groupware so that geographically distant members can collaborate on projects and reach common goals?

A) Functional
B) Command
C) Virtual
D) Long distance
E) Task force